Carmel Village is an acceptable place for seniors who are still fairly independent and only need…read moreminimal assistance, meals, and basic housekeeping. However, once a resident requires a higher level of care, our experience was extremely disappointing. My mom lived at Carmel Village for two years. During the last four months of her life, as her care needs increased, the quality of care declined significantly. While Carmel Village charged additional fees for every added service--which we understood and expected--the care that was promised was not the care that was provided. One of the biggest concerns was the call button service. We were told that staff strive to respond within 10 minutes, whether a resident needed help picking up a dropped remote or had fallen. During the first two weeks after my mom began using this service, she regularly waited 20, 30, and sometimes 45 minutes for someone to respond. We met with Ruby from the office, who apologized, said she would address the issue with staff, and even told us she would personally respond if it ever exceeded eight minutes. Unfortunately, we never saw that commitment reflected in what actually happened. 2 months later, after my mom returned from the hospital on hospice, the problems became even more serious. Carmel Village charged us a fee for coordinating with our outside hospice provider, but we repeatedly found ourselves reminding staff when medications or supplies were running low because many caregivers seemed unfamiliar with hospice procedures. My mom was bedridden and had physician's orders to be repositioned every two hours to prevent pressure sores, yet there were many times when my sister and I were there for hours without anyone coming in to turn her. We also found ourselves constantly correcting mistakes involving meals and medications. My mom remained mentally sharp until the very end of her life, and it was heartbreaking to watch her concerns be dismissed even though she was often correct. Instead of being able to spend our time simply being daughters, my sister and I had to be at Carmel Village every day for several hours just to make sure our mom received the care she needed. During the final three weeks of her life, we had already begun making plans to move her to elsewhere because the situation had become so concerning. We also involved the Long-Term Care Ombudsman and held weekly meetings with the Carmel Village director, Mandy, and her staff in hopes of improving communication and resolving ongoing issues. Unfortunately, many of the same concerns continued from week to week, and Mandy often responded as though she were hearing about them for the first time, It became she is very out of touch about what really goes on in the rooms of the residents compared to what she THINKS the Med Techs and Caregivers are actually doing. We observed it all first-hand by sitting in my mom's room for hours every day. Choosing an assisted living facility is one of the most important decisions a family can make. Based on our experience, Carmel Village may be suitable for someone who only needs minimal assistance, but I cannot recommend it for anyone who requires significant daily care or hospice support. The promises made did not match the care my mom actually received, and I would not trust Carmel Village with the care of a loved one whose needs extend beyond basic assisted living.

When I go to visit, I'm always greeted warmly by Sylvia! The grounds are always well kept, and the…read morestaff seem to genuinely be friendly and considerate of the residence. I call it "summer camp" because there's hot meals in a nice dining area, crafts every week, special events and exercise classes every day.

I would like to compliment all of the departments here . They are never too busy to make me feel…read morelike family.. as I don't have many left . I love my home

Worst senior home ever they abuse patients here. I work at west Anaheim urgent care and patients…read morewould come in begging for help because they were hurt or not given medication. And asked to be seen by police.

Our experience with Sunny Crest Senior Living has been very positive, and we're grateful for the…read morecare and support our family member has received there. What stands out to us is that the care goes beyond the normal day-to-day. When our family member was hospitalized, we reached out to the Sunny Crest team for help communicating with the medical team. Brenda partnered with us and was willing to speak with the care providers and skilled nursing staff to better understand what would be needed for our family member's recovery and how Sunny Crest could support the post-care plan when they returned. Having them work with us and the medical team during that process meant a lot to our family and gave us peace of mind. One of the things that really touched us was seeing how genuinely happy everyone was when our family member returned. From the front desk and nursing staff to management and the restaurant staff, everyone seemed genuinely excited to see them and welcomed them back. It really felt like they were returning to a community where people knew them and cared about them. We also believe family involvement is an important part of assisted living. Sunny Crest is an assisted living community, not a hospital, a locked-down facility, or a memory care unit. Family members still have an important role to play by staying involved, advocating for their loved ones, and maintaining communication with the care team. We've found that Sunny Crest is willing to work with us as partners, and that makes a big difference. We appreciate the people at Sunny Crest who care for our family member and the way they support both our loved one and our family. We're very thankful to the entire team, Melanie, Brenda, Diana, Blanca, and so many more.

This facility is extremely dirty and poorly maintained. The level of care is unacceptable…read more Supervisor Brenda and med tech Michelle treat residents with a shocking lack of compassion and respect. I witnessed residents being treated unfairly and neglected. It was heartbreaking to see how little regard they have for the wellbeing of the people they're supposed to be caring for. Please, do not place your family members here. You will regret it. They deserve better.

The caregivers and nurses at Oakmont of Orange are great! They take good care of my mom, there are…read morelots of activities, and she really likes the food.

I will always be grateful to Oakmont of Orange, particularly Anna, the Executive Director for the…read morepersonal attention given to me and my mother. Everyone at Oakmont, goes above and beyond. And as I age, I can't imagine wanting to be anywhere other than Oakmont. My mother lived 3 years at Oakmont, 2020 to 2023 and I was there almost everyday and all I saw was professionalism and care. In fact, as my mother was dying, a caregiver opted to sit with me rather than go on her break. That's compassion!

My 95 yr old Aunt stayed at Park Vista after two hospitalizations. Sunday, the head of nursing and…read morethe bedside clinical team, and caregivers ensured she received high-quality patient centered care during both stays. As a board certified patient advocate, I visit senior care facilities on a regular basis. This facility stands out as one of the top skilled nursing facilities in Southern California.

The quality of care the communication and the environment were second to none.And I couldn't have…read morethought of a better place for my father. The daily care and the extra effort that went into caring for him.During his challenging health problems was second to none. The regular calls from the doctor made all the difference.And it was extremely unusual in the most delightful of surprises to hear from him almost daily. There isn't another care facility like this.In all of orange county, this truly is number one.

The quality and type of care and accommodations is very pleasant. The sales staff, Ben & Romel are…read moresuper and totally explain everything. I m temporarily living in a one bedroom apartment (with a balcony) but I'm anxiously awaiting a spot in a two bedroom apartment due to their Move-in, Move-up flexibility. I was told that I'm first on the list for a 2 bedroom apartment as soon as one becomes available. The amenities here are great. We have a nice library, pool & spa, salon, fitness center and lots of opportunities to enjoy the movies and numerous presentations that are offered. The food is terrific most of the time. We worked it out with the chef. Maintenance and clerical folks are extremely helpful and go over and above to accommodate our needs.

I've now lived at Regents Point for almost 3 years. My wife and I selected this community after…read moreconsidering 11 others and we're very happy with our choice. From the time of our first visit, we were impressed with the friendliness of the residents. Now that we've moved here, we've come to appreciate the friendliness and care of the staff - from the always-there front desk personnel, to the maintenance and dining staff, to the activities coordinator, to the health care people, and to the person that cleans our apartment. Great compassion, great care, wonderful friendliness. With over 7 activities on a typical day, there's always something to do here - and good friends to do it with.

Assisted Living facility Huntington Terrace is a reasonable pleasant place for the elderly. Could…read moreit be run better? Sure, but also this is a tough business to be in. All depends on the staff - as any hospitality establishment HT is also "suffering" from the permanent turnover and this is hard on the residents. Nevertheless, I would like to mention several team members who go well beyond their assigned duties: Rosa&Nat in the dining room; Emily&Elsa caretakers and Stephanie&Wendy med-techs. When I run the place, it will be about 25% better

Moved my parents here 3 years ago and so glad it's worked out. Gave them the choice of 3 local…read moreplaces and terrace was the winner. Most places are very quiet and not many people. My parents are very social and terrace by far had the most active people on our visits. My dad's mom was here 40ish years ago and we were happy back then as well. So many activities each day to keep them busy. I always tell people it's like a cruise ship life at the terrace. My mom has gotten very close to a lot of the staff there as well and has so many new friends

This is an excellent short term or long term assisted or independent living facility. Beautiful…read morefacility. Good care. Good activities and dining room serves good food overall for caffeine volume meals. They tailor the assistance to the residents needs. Christian based with church on site. This is the place you want your parent to go to retain their dignity Glad we chose this for dad at year ago.

My mom, who has Alzheimer's, has called the Grace Gardens memory care wing at Town & Country Manor…read morehome since April 2025. What drew me to TC was a glowing recommendation from a friend whose dad thrives there--she raved about its bright, open spaces and dedicated staff. Living in Oregon, I committed sight unseen amid frustrations with my mom's previous facility. When I finally visited on move-in day, I wasn't disappointed; it exceeded expectations. Grace Gardens spans two floors in a stunning four-year-old building: the second for early-stage dementia residents like my mom, the first for advanced cases. Unlike the gloomy, cramped units I've seen elsewhere, this is memory care done right. A secure entrance leads to a cozy family café for visits. Upstairs, wide, sunlit hallways create an airy vibe that lifts spirits, even in a locked area. Downstairs, there's a garden and sun deck for fresh air. Room options include singles (I chose one at ~320 sq ft--plenty for her full bed, sofa, dining table, TV, chair, and beloved upright piano) or shared doubles with private baths. This is my mom's third facility--I've seen "excellence" promised in high-end assisted living in Bend, OR, and a seemingly solid spot in Fullerton, CA, only to watch care erode over time. TC has delivered some of the best and most frustrating moments in her six months here. Like dating, the honeymoon phase dazzles: everyone shines. By month six, the mask slips, revealing flaws. We've hit bumps--caregiver inconsistencies, staffing ratios that feel stretched thin, and my mom's heartbreaking loss of English, which complicates communication. Yet, TC stands out for its transparency and partnership. As a hands-on son (her only family left), I visit every three weeks and video-call daily from Oregon. I've seen caregivers go above and beyond--holding her hand through anxious spells or patiently navigating confusion. And when they've fallen short? Management steps up swiftly. CEO Rob Goerzen and floor staff respond promptly to my concerns, brainstorming creative fixes like visual aids and bilingual cues for Mom's language needs. In an industry plagued by turnover, TC invests in training and accountability, weeding out underperformers without excusing them. The location adjacent to Santiago Park for strolling, nearby Mainplace Mall, world class hospitals, and endless dining options along with its close proximity to major highways such as the 22 and the I-5 is very convenient. No facility is perfect--Grace Gardens would be the first to say so, and as a young program, it's still evolving. But compared to the others, TC's Christian nonprofit ethos shines through in its beautiful design (I challenge you to find a more welcoming memory care space) and family-first approach. Common hurdles like staffing shortages persist everywhere, but here, they're met with genuine effort. Grace Gardens feels like a forever home for Mom--a place where she can thrive as it grows. I recommend it wholeheartedly and have entrusted her to their capable hands. If you're seeking compassionate, upscale memory care in Southern California, start here. No place is perfect, but giving TC an honest and well earned 4 Stars!