The quality and type of care and accommodations is very pleasant. The sales staff, Ben & Romel are…read moresuper and totally explain everything. I m temporarily living in a one bedroom apartment (with a balcony) but I'm anxiously awaiting a spot in a two bedroom apartment due to their Move-in, Move-up flexibility. I was told that I'm first on the list for a 2 bedroom apartment as soon as one becomes available. The amenities here are great. We have a nice library, pool & spa, salon, fitness center and lots of opportunities to enjoy the movies and numerous presentations that are offered. The food is terrific most of the time. We worked it out with the chef. Maintenance and clerical folks are extremely helpful and go over and above to accommodate our needs.

I've now lived at Regents Point for almost 3 years. My wife and I selected this community after…read moreconsidering 11 others and we're very happy with our choice. From the time of our first visit, we were impressed with the friendliness of the residents. Now that we've moved here, we've come to appreciate the friendliness and care of the staff - from the always-there front desk personnel, to the maintenance and dining staff, to the activities coordinator, to the health care people, and to the person that cleans our apartment. Great compassion, great care, wonderful friendliness. With over 7 activities on a typical day, there's always something to do here - and good friends to do it with.

Queens Home was fantastic & so caring. I only wish I had moved my mom there months earlier.read more

My brother and I did not want to use an in-home facility at first but it was the best option for my…read moreaunt as she needed 24 hour care and assistance. Meeting with Kathy gave us a level of comfort that our aunt would be well taken care of. This is an understatement as the entire staff is amazing and caring. They were informative of any changes or needs for our aunt and the house was always full of smiles. We always felt welcomed and found our aunt happy (even when she was not sure where she was). We would recommend Kathy and her incredible staff to anyone looking for a care solution for a loved one.

Our family unfortunately had a very poor experience. I would like to start with some positives…read morethough. The facility is really beautiful. It's well secured for memory care. The only other positive as far as memory care is concerned was Asuka. She was extremely considerate, warm and compassionate. A really wonderful person in general. Also, we pleased with the general caregiving staff. Now on to the unfortunate part, and I'd like to mention that it's unfortunate because 1. My uncle experience a huge decline in health very quickly, which yes this does happen with Dementia, but we truly believe his experience at Clearwater was a direct cause of an even speedier decline. 2. A business in the memory care/assisted living profession should be one that is skilled in such a sensitive area and we do not feel that is the experience we received. We were led to believe there was medical care available at all times, there was not. The head nurse at the time was a LVN who appeared to have no knowledge of how to take care of memory impaired patients. The take away on our end was a rough one. It was not at all how we hoped the experience would be for us and for my uncle. This already hard transition was heartbreaking for my aunt. I would just suggest really doing a deep dive when looking into memory care facilities best you can. It appears there have been some staffing changes at Clearwater in the past 6 months or so ago. We truly hope that this makes a big difference in every families and patients experience from now on.

Making the decision to place my sister in memory care was one of the hardest things our family has…read moredone. Clearwater at Newport Beach has made that transition not only easier, but positive for all of us! At first, the change was hard for my sister, but the staff was so loving, patient, and genuinely caring that everything shifted. She now thanks me for having her there, which speaks volumes. The facility is absolutely beautiful -- we honestly call it "the resort" because it doesn't feel like assisted living at all. They also take residents on weekly outings, which we really appreciate. We toured several memory care facilities and nothing compared to Clearwater. Hands down the best choice we could have made. We're incredibly grateful for the care and compassion they show every day.

Carmel Village is an acceptable place for seniors who are still fairly independent and only need…read moreminimal assistance, meals, and basic housekeeping. However, once a resident requires a higher level of care, our experience was extremely disappointing. My mom lived at Carmel Village for two years. During the last four months of her life, as her care needs increased, the quality of care declined significantly. While Carmel Village charged additional fees for every added service--which we understood and expected--the care that was promised was not the care that was provided. One of the biggest concerns was the call button service. We were told that staff strive to respond within 10 minutes, whether a resident needed help picking up a dropped remote or had fallen. During the first two weeks after my mom began using this service, she regularly waited 20, 30, and sometimes 45 minutes for someone to respond. We met with Ruby from the office, who apologized, said she would address the issue with staff, and even told us she would personally respond if it ever exceeded eight minutes. Unfortunately, we never saw that commitment reflected in what actually happened. 2 months later, after my mom returned from the hospital on hospice, the problems became even more serious. Carmel Village charged us a fee for coordinating with our outside hospice provider, but we repeatedly found ourselves reminding staff when medications or supplies were running low because many caregivers seemed unfamiliar with hospice procedures. My mom was bedridden and had physician's orders to be repositioned every two hours to prevent pressure sores, yet there were many times when my sister and I were there for hours without anyone coming in to turn her. We also found ourselves constantly correcting mistakes involving meals and medications. My mom remained mentally sharp until the very end of her life, and it was heartbreaking to watch her concerns be dismissed even though she was often correct. Instead of being able to spend our time simply being daughters, my sister and I had to be at Carmel Village every day for several hours just to make sure our mom received the care she needed. During the final three weeks of her life, we had already begun making plans to move her to elsewhere because the situation had become so concerning. We also involved the Long-Term Care Ombudsman and held weekly meetings with the Carmel Village director, Mandy, and her staff in hopes of improving communication and resolving ongoing issues. Unfortunately, many of the same concerns continued from week to week, and Mandy often responded as though she were hearing about them for the first time, It became she is very out of touch about what really goes on in the rooms of the residents compared to what she THINKS the Med Techs and Caregivers are actually doing. We observed it all first-hand by sitting in my mom's room for hours every day. Choosing an assisted living facility is one of the most important decisions a family can make. Based on our experience, Carmel Village may be suitable for someone who only needs minimal assistance, but I cannot recommend it for anyone who requires significant daily care or hospice support. The promises made did not match the care my mom actually received, and I would not trust Carmel Village with the care of a loved one whose needs extend beyond basic assisted living.

When I go to visit, I'm always greeted warmly by Sylvia! The grounds are always well kept, and the…read morestaff seem to genuinely be friendly and considerate of the residence. I call it "summer camp" because there's hot meals in a nice dining area, crafts every week, special events and exercise classes every day.

Our Mom recently moved into The Royal Inn I and has been treated like a part of the family. The…read moremain caregiver has been there for over eight years and goes out of her way to make everyone feel welcome. Most recently, they celebrated a 99 year-old birthday with dancing and music. The food quality is very good, too. The owner, Al, is a frequent presence. He is a great communicator and provides a very homey environment.

The Royal Inns 1 is a great find. One of the hardest events one has is moving a loved one to a…read moreresidental care facility. The Royal Inns managed by Al and his family made this transition a comfortable and wise decision. The on-site staff is beyond "staff" and actually becomes "the extended family". Not once did my Mother and her family feel we made a wrong decision. Better yet, my Dad loved the place and thanked me every visit for finding this home. This limited bed (6 beds I believe) facility allowed excellent care for my Dad. The tasty daily meals, the day-to-day care, the cleanliness and extended warmth to all that enter is hard to be beat (really can't be beat). They arrange for onsite visits for doctors and personal care beyond the staff's abilities. As my Dad slowly lost his abilities of movement and hearing, the staff kept us abreast of all acitivity and his needs. The facility is consistently updated. I thank Al and his family and staff for making my Dad feel as home as possible. If (okay when) my day comes, I will be more than happy to become a resident. Thanks Royal Inns, Al, his family, and the staff. You are the BEST!

Koodos to Vivante!…read more Just days before my mother was admitted to Vivante, she experienced the heartbreaking loss of the love of her life. As a former Skilled Nursing Director, I knew it would be hard to find not just a care facility but a true community for her. She was my main concern. From the moment we arrived, we found exactly that! Danika, the Director, leads with compassion and strength. Olivia, the coordinator, brings a level of organization that made the transition feal seamless. Julie the secretary, greeted us with warmth every day. Making The Shores feel like home. Kaytlin, the activities director is slowly bringiing my non social mother back into life with her creativity and genuine joy. The employees ooze happiness with their jobs. The service is exceptional and its truly is a 5 star resort for the elderly. The menus are beyond brilliant and the food quality is a chefs kiss! The entertainment is beyond amazing, with numerous grand events to entertain family and the residents. Vivante isn't just an Assisted Living or Memory care facility. It is a touch of elegance that I am putting my name on the waiting list soon! I couldn't be happier with the care my mother is receiving. The employees go above and beyond to make each resident feel loved! I couldn't be more gratful that Vivante has walked alongside our family in such a vulnerable time! You made a very difficult situation a seamless effort to make my mother content and happy. I can literally relax now and live my life in peace. Just an FYI, they serve amazing dinners and have a good selection of wine for visitors and residents themselves. Always a good reason to visit a loved one. Vivante..... One classy place! Exceptional in every way! Thank you from the bottom of my heart! Yvette Matthiessen (Yolande AKA YoYos daughter)

For the past five + years both our parents have been living at Vivante Newport Mesa, dad on the…read moreapartment side, and mom in The Shores where her dementia continued to progress. While what clearly was a life changing decision originally, moving into Vivante has proven time and again to be the best for both. Sadly, we lost our mom last month after an incredible fight she had been putting up for the past few years. Her last ten days truly showed us the incredible "loving care" by so many of Danica Coronel's TEAM. Now, over the years I have visited the facilities hundreds of times. I have gotten to know many of the caregivers, nurses, medtechs, servers, etc., and I have always felt good when leaving that my parents were in great hands. It is always clean and in good condition. We have enjoyed many great meals, met many residents & their families, and created some good memories (under the circumstances). Those "last ten days or so before her passing," REALLY opened my, and many of my family's eyes to the true depth of passion & caring of SO many of the Vivante staff (On the apartment side & especially in The Shores facility). From the smiling greetings by Jojo & Julie, the always positive Vince, Danica & Olivia, the incredibly joyful Alyssa (and mom Debbie), Krista, Ashlee, Elizabeth, Zoila, Jesus, Angela, Pilar, Irizella, Sara, lovely Aricelli who would make mom a nice cup of hot chocolate with a smile & warm words, to the cooks & servers, there are many more to mention. These past years have also opened my eyes to how difficult a job it is, especially to care for those with various stages/levels of dementia. If you are looking for yourself or for one of your loved ones, my entire family would urge you to look into Vivante Newport Mesa. It is a first class facility run by an incredibly dedicated TEAM that exudes passion. Respectfully, Dan Stauber

Just came here to inquire about rehab facility and informed that it is now a psych hospital.read more

Very clean and well-kept facility providing very special and needed services for the community. Met…read morewith the facility leadership. All were very professional and friendly creating an excellent atmosphere for the residents that they care for.

I was so fortunate to find Active Senior Care after my mom had a short stint at the hospital and a…read morenursing home. She was an assisted living but because of her increased needs they made it difficult on us. Aurica and her staff have been just absolutely amazing to my mom. Not only does she get the kind of care she needs but there's so much love there too. My mom consistently says how happy she is there. The beautiful home is in a quiet pride of ownership neighborhood. The home is constantly being cleaned and manicured and the service is outstanding. I would highly highly recommend Active Senior Care to anyone who wants a loving caring environment for their loved one. Aurica is always attentive to my mom's needs, manages her medications and is always looking for ways to make her life better. I wouldn't have my mom anywhere else.

My mother and I feel so fortunate to have found Active Senior Home Care. Mom has only been with…read moreAurica and her wonderful staff for 3 months but already it feels like home. Professional care, catering to moms specific dietary needs and always cheerful, upbeat and kind. Manages moms medications personal hygiene and mom particularly enjoys the singing, memory games and exercise program. It's a lovely place and feel so fortunate to have mom cared for so well.