Be aware that although they do take credit cards, unlike a yellow or green cab, they are going up charge you an extra fee to use it. And even if you ask about their credit card policy they will not warn you about this fee. My already high $55 fare jumped to $60. If I had known I would have just built in time to go to the bank for cash. When you call they will just take your destination and quickly hang up as soon as they mention how long you'll have to wait. If you didn't hear it, or you have a question you will have to call back. Srsly. No follow up questions allowed w/o a 2nd call. So listen closely. Cars are usually in very good condition and drivers are generally courteous. read more

WARNING: PREDATORY BAIT-AND-SWITCH SCAM & UNPROFESSIONAL SERVICE DO NOT USE KISS CAR SERVICE. I booked an SUV with them for Monday, August 17th, to move my belongings from the Bronx to Long Island, and the entire experience was an absolute nightmare from start to finish. First, getting a reservation was a mess. I was left on hold for 15 minutes before having to hang up and call back. When the dispatcher finally answered, he was completely unprofessional, continuously calling me "sweetie" over the phone, which made me feel incredibly uncomfortable. Despite the terrible phone etiquette, he explicitly quoted me a guaranteed flat-rate of $170 cash for the long-distance trip. On the day of the ride, the scam began. The driver sent a link where the screen suddenly showed $200 instead of the promised $170. Then, once he actually arrived at my house in a black Toyota Highlander SUV, he aggressively changed the price yet again, demanding $250. Because all of my heavy bags, my mom, and my sister were already packed and trapped, he blackmailed us into paying $80 over our original phone agreement when we had no other choice. To make matters worse, the driver mentioned his daughter went to Princeton University, so you would think he would have some empathy for a stressful college move-in day. He didn't care at all. The moment we arrived, he completely refused to lift a finger to help us unload. While I had to rush off to find the check-in tent to grab my dorm keys, he just dumped all of my heavy storage bins, suitcases, and packages onto the sidewalk, leaving my mom entirely by herself to scramble with the luggage. Kiss Car Service pulled a predatory, deceptive bait-and-switch scam on a student and left us stranded on a stressful moving day. They are dishonest, exploitative, and incredibly rude. Save your money, avoid the harassment, and just use a standard Uber XL instead. 0/5 stars. read more

I had the worst experience ever today for this car service that I never ever had before. First, the driver took a wrong turn and I couldn't locate him until a few minutes later! He then blamed it on the GPS when in front of my house, the numbers can be seen from a distance. As soon as I get into the vehicle, there were cases of Polish Spring Water and a driver's seat for me to sit on! The driver then demanded payment upfront or the car wouldn't move!. I NEVER, EVER had to do this but if the base state that this is their policy, I would have gladly complied. The driver treated me like a thug or a recently released criminal as I wanted to rip him off! I probably will never use this service along with several family members, friends, colleagues and about 50 other people I have referred to them in the past!!! read more

The worst car service, on the planet. The most inexperienced cabbies that do not know any singular shortcut that exists. They seem to be running a little stupid game that is claiming they are downstairs/outside but not around at all. You cannot even reach the actual driver just customer service idiots who don't speak any English and assume everyone understands Spanish. Everything is always 1 minute 1 minute but they arrive 20 minutes later causing you to be late taking someone to school or an appointment or to work. Then they have the nerve to curse you out over the phone. The dirtiest cabs ever my shirt was dirty and stained from one female drivers cab. If you want baboon and monkey service look no further. Kiss car service kiss my fcking ass!!!! read more

El operador de Kiss (718-733-1111) que contesta el teléfono es muy grosero y despectivo. Haces una pregunta, no te contesta y simplemente te cuelga. Falta de profesionalismo y atención al cliente. Le está dando mala reputación a la marca. read more

whoever lied and said it was cheap and goid, count your fucking days. they charged me $28 for a ride that's normally 22 dollars. they didn't offer ANYTHING special either, literally just bumping up prices for what...​ read more

I have taken KISS a couple times last year, but stopped because of their high prices. 3/1/24 I had to result to taking their cab, believing matters have changed, but NO. I would call two other bases quite often. Practically, every day I would travel from one destination in the Bronx to another destination still in the Bronx and the price is always $17 or $18 dollars. No more! Again, I travel from and to the same destination practically every day. KISS charged me $26 dollar. If I was not running late & if I did not leave my cell in my home, I would have gotten out of the cab. I called the base and explained my frustrations of concern. The dispatcher who answered says, the fare $26 "what do I want" in a rude manner! I asked for supervisor or complaint # . He gave me a number. I called that number and there was no answer You can give your hard earn money to these places and they can over charge you and/or be rude....Smh...WOW! Technically it was not price gouging, there was noting out of the ordinary i.e. bad weather, an emergency...etc They simply over charge ongoing...... If I can hope it, Never again will I take KISS They are the worst!!! read more

this cab service is so bad I don't understand why I even try this one. They take forever to get you a driver and all drivers have issues with pets lol sassy men. how your car is a piece of sh*t pick up truck and u crying about a small lap dog? pls lol read more

I can't attest to how the service is when you call for a cab as I use their app, but so far I can't complain. I only pay cash and have not experienced a price hike; what the app says is the price is what I always pay. The prices are reasonable in comparison to Uber which has doubled their prices. Cabs can take about 3-5 minutes to arrive which is slightly longer than Uber, but I am willing to wait the extra 2 minutes for the money I am saving. Took one star away because I've experienced cab drivers singing along to the radio which isn't my ideal way to start the morning. Overall good service. read more

Worse taxi company, dispatcher rude, drivers are late. Called for a taxi dispatcher said 5 mins, 7 mins went by called back dispatcher rude said it's not his fault the driver is late, hung up the phone called back dispatcher was rude again and said 1 min still another 5 mins went back called again dispatcher still rude and never tried to find out anything still said 1 min and hung up the phone. Driver was 20 mins late and then over charged from what the app quoted me. Worse taxi company they don't deserve 1 star read more

Worst cab service and rudest dispatcher I've ever dealt with..they'll tell you 2 minutes and won't even show up

This company sucks. I requested a cab from their app. PSHHHHH. WHAT A JOKE. I call around 7:45, ask the dispatcher if I can get a cab at 9PM, give him an address, and he tells me to call back 5-10 before I need it. Fine. Then I call again around 8:50, he asks for an address, I give it to him, and out of no where... *click*! WHAT the f?? Not even a "Hold on" or "Let me confirm"?? Not even... "Sorry no cabs available" after being on hold for 5 minutes!! Are you serious?? Screw that BS. They're never getting my service again. They ruined a perfectly good Friday night. Thanks to them by man is home sick waiting for this Theraflu, and my cat is going to have to wait another 3 days for cat litter because I was NOT going to travel on the train with a 20 lb. box. Thanks for NOTHING! Kiss my ass! read more

Kiss Car Service - This is how I feel about this company. Their app sucks. Their dispatcher SUCKS. JUST. SUCKS. - Taxis Near Me - Bronx, New York

This car service is unprofessional. Dispatcher is rude and highly unprofessional. After calling a cab on my way to work from in front of my address, told me the cab was there and had left. First I never moved from in front of the building waiting. Second told me it's my choice if I never called again. Many people without a job, my advice... with that job to someone willing to work, your dispatcher is your face before you meet your driver. His right, I would never call again. Like how many other car service options???? Plenty but they would never be one of them. read more

Horrible. Im too angry to even write a review at this time. They are the worst. Easier to hail a car on the street.

The drivers need to wear masks. When you request they put one on, they become rude to you and sometimes drive off. Mind you, I'm 9 months pregnant. Horrible and unsafe service. read more

Almost been in several accidents w KISS. DRIVERS on the phone. Drivers who don't speak English. Drivers threaten you with bodily harm. Drivers who wildly over charge. Driver who execute illegal moves . Zero accountability from Dispatch. No manager. No oversight. Somebody is going to die. read more

I wish i could give Zero stars. Dispatcher is soooo rude, keeps you on hold for at least 5 minutes. Doesnt even say thank you for using their services, instead hangs up immediately after getting your info. Drivers are also unprofessional and wreckless. Horrible company, they should be dismantled read more

I always call for cabs here and they are pretty accurate with timing. One time I called a cab to drive me to a $8 destination and I had a $10 bill and a $50 bill and accidently gave him $50 instead of the $10. I called them and they did absolutely everything to give me my money back! I was soo happy about the customer service that I gave the guy an additional $10 FOR BEING SO HONEST! I am happy that there are still good people on this earth and Junior is sure one of them! THANK YOU! For holidays they always accomodate you and always have someone at anytime to drive you! ^_^ read more

I've been using this service for a long time. It was good in the beginning but tonight will be my last. This evening I requested a cab to my destination using the Kiss Car Service app. The driver was discriminating me and a relative of mine when we got in the cab. Usually if you're paying in cash, you pay once you have arrived to your destination. But this driver didn't drive off or anything he saw 2 young African American adults wearing all black. They sat there and said "You have to pay first in order to drive and it will be $18. I told the driver "The app shows $17 so that's what I will be paying. Why do I have to pay now if I didn't reach my destination yet?" It took him a long time to respond and his response was "it's a new policy now because people tend to get out the cab and not pay." I told him, "I took this cab service last night and no new policy was mentioned." That's when I knew he was lying, especially with body language. I sat behind the driver and he was constantly looking behind. Fast forward I gave him the money he drives to my destination, I tried to get out from behind his side but it was on childproof lock. When I got to my destination I called the company. The dispatcher picked up so I told him that I would like to file a complaint on one of the drivers. He caught an attitude, took a deep sigh, and put me on hold. 5 seconds later, the dispatcher starts talking fast and hangs up on me. The dispatcher was very rude and did not care to lead me in a direction of filing this complaint. In both situations, I was being polite until I seen how I was being treated including the lack of communication. NEVER AGAIN!!! read more

Awful and scariest ride! I wish I could vote 0 stars. Not only rude but extremely dangerous drivers.

This is the worse car service ever. Everyone that works for them is shady. My friend left her wallet in the taxi so we called them to try to retrieve it. The taxi dispatchers were so rude! On top of that, they said that they couldn't do anything about it. I had the vehicle number and driver number, why can't you call the driver?!? Then we found out my friend's credit cards were used at a gas station and McDonalds, within a matter of 30 minutes!! So it's not that they couldn't retrieve the taxi driver, they probably told him to fill up his car and get something to eat! It was a terrible conclusion to a great night. I hope I can save someone the heartache. Don't ever use them!!! read more

Worst car service ever. I called to confirm my trip and the person who answered the phone couldn't even comprehend anyone calling to confirm since I had received an email. How they even know you got an email...The Driver didn't speak English. dropped me off at wrong location at airport. Never again. Better off hailing a bicycle. read more

Horrible, they hung up on me three times. Maybe the conversation would've been better if I spoke Spanish but come on, where's the customer service!? read more

This morning I came out nd s was a cab out there for me number cab s #115 or 105 was very rude nd nasty I will never call a cab again this cab driver need more customer service the was green wth the meter please get rid of that don't care read more

horrible service from the dispatchers to the administration and higher ups no one takes accountability they are charging people money thru there app and not sending cars then when you call to verify or for assistance the dispatchers say they cant do nothing to call there general office the next day and see about receiving your money that your wrongfully charged disregarding the task at hand ive reported them for a 2nd time to tlc they are not professional and the customer service is disgusting they treat people like savages and have no social etiquette, nor do they have consideration for the customers they never resolve there issues and they just rob people of there money in trying times never call this base they are the worse i hope tlc shuts down kiss car service read more

I used their service to get back into the city from a day trip out to Arthur Avenue. I was a little nervous as I had not heard much about them. Initially tried Carmel and was told a car out to the Bronx around 4 pm would take another 45 minutes. I called Kiss based on a recommendation from a local merchant. The driver showed up in less than 5 minutes. The lady driver was very nice, got me back into the city promptly and the fee was not too bad! read more

Horrible! Rude as hell on the phone! Guy said i would have car in 5 minutes. Dude never showed up!! I waited 20 min until i Called another cab service, picked me up in 5 minutes! read more

The only why I'm giving kiss one star today is because the cab driver today!! He is playing annoying Christian music and nothing against Christian music but he's basically pushing his beliefs on me which is very disrespectful!! I asked him to change it and he shook his head no!! Look I'm al for having your faith but I'm the customer and Christian music is something I don't want to listen to. Sorry. read more

Absolutely worst taxi experience I ever had. I gave the driver the exact directions to my destination and he refused to listen to me and brought me to the other side of the county! I put my gps on and was re-routed towards the original directions I gave him. Overcharged and lost 30 minutes of my time! Never again read more

Too bad I can't give them 0 stars. The dispatcher is extremely rude. They dont even let you speak. They hang up the phone on you . Happened to me twice. I call back to ask why so rude and to ask them another question and again , they hung up the phone . Cab driver came and I asked if I can pay with my card and he said no. I told the cab driver that I was trying to ask the dispatcher that question but he kept hanging up the phone. A waist of time . read more

In a unfamiliar for starters , told dispatcher the cross streets as on on the corner, he spoke some Spanish then hung up HORRIBLE SERVICE

This car Service don't ever have a car that takes credit cards, then you call at 2pm and they have no available cars to send?? It's the middle of the day did all your drivers go to lunch at the same time!! read more

Previously to today I've always ordered cabs with kiss, however today they have lost 2 customers. They will over charge you! Upon asking the cab driver if that is his licence number, he said he removed it. I asked why is this car service company allowing him to drive without one, he explained "because I feel like it" unexceptable and completely unprofessional. It takes one bad apple to loose clients! read more

Horrible.. called and asked for a cab in English (i speak Spanish fluently too) but before I could finish half my sentence I was put on hold...(extremely rude) and then the guy picks up again and starts yelling NO CARS NO CARS NO CARS. wtf? These people are idiots. I was trying to reserve a car for tomorrow but they wouldn't even listen to me and instead hung up the phone. Good job guys, never giving you my business and certainly never recommending you losers to my friends. read more

Horrible cab service. The cab driver wanted me to pay before I reached my destination. I've taken a cab everyday for weeks. Multiple times in one day. Even multiple destinations in one trip. How dare he ask me to pay as soon as he pulled off. I told him no so he drove me back to the my front of my building. I called the base and they aren't helpful and they could careless. Never again! read more

The worst car service in the Bronx! Drivers are entitled jerks who think you work for them! They treat you like an inconvenience rather than a customer. No matter where you want to go, there's an issue. They need some sort of customer service training and a lesson in manners. Do yourself a favor and call Prestige! read more

Horrible they guy who answer always hangs up on you they give u an attitude wouldnt recommend this cab service !

What's the point of having a app where you can reserve your cab if they never come and say they waited to long. It happens all the time. They need drivers who enjoy their job. read more

I've used them for a while but won't do so again. The first cab was super late and then canceled, the second accidentally picked up another passenger. I called the cab company when the app indicated the trip started, after a 10 minute hold the dispatcher said they didn't have any more cabs. This company doesn't care about their customers and failed to apologize for the inconvenience. Luckily Uber arrived in 3 minutes - I should've called them to begin with! read more

Called them at 7am for a cab to Manhattan and they were at my door in 3min. Car/driver acceptable. Couldn't ask for anything else. The dispatcher was a grumpy pants, but I don't give a f**k. :) read more