Been a customer here for just under a year and the one and only issue we had was not handled in a…read moremanner that made us feel valued as clients.
My friend and I have gotten a few massages from here and they have been generally good. We both found Sasha to be the most experienced and the best provider at this establishment.
That being said, our past and now last visit, was concerning. Our masseuses, Lisa & Sophia had us for 90 minutes and the entire time I was lying on the bed, I was just counting the minutes until the massage was over.
I've never had this happen. I have gotten massages everywhere and of course some therapists are better than others, some more experienced and some just flow better with my preferences. Massage on the Beach has generally been on the better side so we were shocked and disappointed during our last visit.
There were a few minor inconveniences but the biggest problem was the lack of attentiveness during the massage. Lisa was my masseuse and from the beginning, I sensed she was either unhappy, upset, annoyed or just having an off day. To clarify, she was not rude or impolite towards me specifically, just... off. I didn't have a great feeling from the start. I've had massages where the pressure or specific body part hurts just a little more than I'd like - I specifically tell therapists to avoid my legs because they're hypersensitive - but eventually once the soreness wears, you feel incredibly loose and much better. This wasn't the case here.
Harder pressure but slow, coordinated hand motions are pretty much how a normal massage goes. Lisa was essentially jack-hammering my body, almost as if in a rush to get through the 90 minutes. Multiple times I asked her to lighten up on the pressure and she would, then move onto the next body part and resume the extreme pressure and speed. At one point, I gave up asking and just prayed it would be over soon.
After my massage, I felt incredibly dis-regulated - the kind of feeling you get after puking - some relief that the pain is over, however, the uneasy queasiness comes with it as well. I don't particularly consider myself an overall anxious person but I was extremely anxious afterwards. In my extremely uncomfortable state, I managed to find some courage and told reception how awful I felt. She was apologetic and offered me a 50% discount and advised if I still felt the need to request a larger discount or complimentary service I should reach out again via phone or email.
Life happened and some time passed and I kept procrastinating reaching out then finally found some time to reach out - about a few weeks later. Sent a detailed email with both mine and my friends shared experience - she had the exact same grievances with her masseuse, Sophia, which we found oddly coincidental seeing as we were with two separate masseuses, in two separate rooms, and they both managed to give us the same careless service.
Management sent a very corporate-speak email a few days later and I felt it lacked empathy for our experience especially being two members of their service. They ultimately advised that no additional refunds, complimentary services, or other accommodations would be offered. My massage was discounted at the time of the complaint, but my friend paid in full plus tip and did not receive any adjustment.
We will be going back to our old massage spot. Closer and cheaper and never had any masseuse take our their frustrations on our bodies there.
I genuinely wish this would have been handled differently because we've had generally much better experiences here.
