1. KJ'S Construction

    1. KJ'S Construction

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    Rogers, AR

    KJ'S Construction

    5.0 (1 review)
    Open Open 24 hours
    Updated 1 month ago

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    29 days ago

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    Sands Decorative Concrete

    Sands Decorative Concrete

    2.0
    (4 reviews)

    worst customer service i have ever seen. They would show up wherever, unannounced, maybe work a…read morewhile, then disappear for days and days on end. Took them forever to do the pool patio. Did not return calls or emails. Stay away from them. The patio turned out okay, but waiting on them to do the job was frustrating. Patio is super slippery even though we requested non-skid surface.

    There are few things I regret but hiring Sands Decorative Concrete @Pinnacle in Rogers, Arkansas…read morehas to be on the top of my list. My husband and I met with Rasha Sands one of the owners. All I can say is when Sands is selling they are 100% attentive. We initially hired them to do our decorative concrete pool deck. They seemed so nice and professional at this point that we asked them to do a custom fountain. We did many upgrades per Kyle Sands (the other owner)suggestions. This company is more on the expensive side but my husband and I were happy to pay because we thought we were getting top quality. Their work crew left our front and back yard a shambles everyday they worked on our site. They never cleaned up. Bottles of soda, Gatorade, cigarette butts littered, trash everywhere. My husband told me to overlook it because the job seemed to be going so well. It was February 2021 when they finished. It was rainy and cold. We asked them, "How will we know the fountain works?" At this point our pool had not been completed. They said,"It will work!" We paid all of our bills promptly. They never had to wait a day. Fast forward to June. The pool was complete. The very first day there was some water on the pool deck amd I almost got a concussion when I slipped and fell. Even our dog was sliding on the deck. We called our pool contractor and he came over. He agreed. The deck looked like it had not been sealed and was a hazard. I called Sands immediately. Rasha proceeded to tell me they don't seal their decks with a gripping agent unless the client asks for it. When we were in initial conversations about the decking I had mentioned on numerous occasions I wanted a deck that was not slippery. It was a big concern of mine. She dismissed me. After I slipped I emailed her 2 times and she said you can pay us to come out and fix it. 3k I believe was the estimate. 3 days later our fountain was turned on and started leaking like a siv. Literally from The front, back all sides. I called Rasha. She didn't rerun my call until I sent a pretty aggressive email. This was June 21. We did not see anyone from Sands till the following week. When Kyle came out he looked at the fountain but didn't turn it on, just walked around. He said he would fix it. I will make a long story short. My husband and I had to go to their store on 2 separate occasions and speak with them before they agreed to come back. The waiting began. Yes we will be there. Tomorrow we are coming. The excuses were endless. Finally they had an insurance adjuster contact us. They were blaming the masonary person. When the adjuster came out the blame was clearly on Sands. They did not use the correct pressurized pipe and no one could determine what glue they used. At this point they probably used Gorilla Glue. Once Sands found out that they were liable that was pretty much it. We had 2 other independant pool contractors come out and all agreed it was improper pipe and glue. We have now had to file a claim against Sands through their insurance. We are almost at the end of August. We paid Sands over 20k and have never been able to enjoy our fountain. I also have to wear rubber soled shoes to walk on our deck. Also since they did not seal our fountain our pool is being ruined by all the fine masonary that is seeping in. This company will take your money and will NOT stand behind their work. I think that is honestly the most frustrating. I understand things can go wrong. I can not understand not standing behind your work. Stay away!!!!! PS I know of 2 other people that have hired them and have had issues with their pool decks being too slippery. One of the people had to have stitches in their head from a fall they had.

    KJ'S Construction - foundationrepair - Updated July 2026

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