Great cleaning at a great price. I use them monthly now for my house. Great customer service and response time too.

This is the worst, most unprofessional cleaning company I have ever encountered. Upon checking, I couldn't find a legally required general business license in the New York Department of State (NYSDOS) business entity database under this company's name. I hired KK Deep and Standard Cleaning last Thursday (based on one 5 star rating on Yelp) to clean a rental house I have in Rochester as my tenants are scheduled to move in last weekend. The cleaners were done in a bit less than 1.5 hours for a 4bedroom 1.5 bathroom house, which was faster than I had expected but my house was cleaned quite thoroughly by me already except for the kitchen and the full bathroom (which I had told KK) so I thought it was ok. KK sent me a few pictures and all look pretty good and I paid the $250 they asked, although the initial estimate they had given me was $150. Got a text message and a few pictures from my property manager this morning informing me that the house is not clean enough (dirty stove, dirty fridge and dirty shower) to be ready for the tenants. I texted and sent the pictures to KK. The owner did apologize initially for the poor job but told me she had to work all day and had to find somebody else to go to my house, knowing that their poor job had already messed up with the lease. I posted this poor factual review 1and half hour later without hearing back from her. She texted me 2 hours later said her cleaner will go to my house but then texted me a few minutes later that she would not send her cleaners to my house to clean the stove and fridge because I had written a bad review on Yelp. I told her I'd remove the bad review after her cleaners complete cleaning the dirty stove and fridge, but she refused to communicate further and hang up the phone when my property manager tried to call her. read more

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She was so nice and she did a very good job cleaning and I just surgery and that's when I contact her and that's when she offered me 2 do a free cleaning for me in my apartment and I will use her again 2 clean my apartment I just had surgery 3 weeks ago so it was hard for me 2 clean my apartment and I contact her and that's when she offered 2 clean my apartment for free that was very nice of her 2 do that for me I really appreciate that from her that she did that for me and I will be using her again 2 clean my apartment. read more