We have been going to Khlahanie Cleaners for years and under new management we have unfortunately had multiple high end garments burned, buttons destroyed from heat and garments returned with stains from the dry cleaning machine and process. We then receive the frowny face note saying they are sorry the stain didn't come out implying we brought the garment with a stain. When we try to address it with them, there is no resolution. It's a big disappointment as we have been a very large customer for many years and now going to look elsewhere for a cleaner that provides better quality service, owns their mistakes and corrects them should anything occur. read more

Klahanie Cleaners - These stains were not on the silk blouse when brought to KC. - Laundry Services Near Me - Issaquah, Washington

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Recently, they have increased prices like crazy under new management. A simple dress alteration cost $126 (twice what I would have paid).It is twice the dress value I'm taking my business somewhere else. read more

Klahanie Cleaners are absolutely terrible. I've used their service twice and each time they've done more harm than good. This time, they left big brown marks on my chair covers that were not there before, and didn't get any stains out. Poor quality service, essentially scammers. I do not recommend. read more

Klahanie Cleaners - Laundry Services Near Me - Issaquah, Washington

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We have used Best Cleaners on E. Lake Samm Pky for years with great results but decided to give Klahanie Cleaners a try since they are closer to our new home. They were substantially more expensive simply to launder and press several dress shirts. They were also abrupt and not very friendly at all. Tried them twice with the same results. People skills are in need of improvement. Will drive a bit farther and return to Best Cleaners. read more

DO NOT USE THIS BUSINESS! I brought in several dress shirts to be laundered and 2 came back with large burned holes on the sleeve. Same spot on each sleeve. The shirts are unwearable. When I tried to discuss the situation with them they denied it and offered no solution. read more

This caused a prom emergency!! We have been customers for a long time. This is our third prom dress brought in for hemming. The dress was long and my daughter brought it in to get hemmed. She is 5'7" and asked for it to be taken up an inch or two but still full length meaning still long enough to cover her shoes. This picture shows this is clearly not floor length. We complained and they said our daughter had approved the alteration to be above the ankle. Without any documentation/work order it's hard to say who's right or wrong BUT based on the shoes my daughter was planning to wear I am pretty confident she would have asked for full length and this is not even close to that. I don't know what the possible resolution should be but what was unacceptable was him saying it's my daughters fault for approving the work in the first place and then trying to explain that he sends it out to be worked on so it's not his fault. Maybe an apology would have helped a little for an evening of tears the night before my daughters prom. Can anyone recommend another cleaners?? I am never going here again. read more

Klahanie Cleaners - Laundry Services Near Me - Issaquah, Washington

Brought in a drapery panel that my kitten peed on when I was attaching rod to wall. The woman at counter said they would wash it. I said okay. She requested 5 days to complete. I said okay. I picked it up & brought it home. When I removed the plastic the smell of cat urine was intense! I then noticed a 10" circular yellow stain on the white drapery. I have no idea how this was not obvious to Klahanie Cleaners when they packaged it up. Not only the smell, but the spot. I honestly don't think they did anything, but encase it in plastic & charge me $40. The reason I say this is because the top of the panel has two bows that were in the exact same condition (slightly wrinkled) as they were when I dropped it off. I called immediately and the woman seemed confused when I asked for a refund, or a credit at minimum. Super disappointing!! Washing it myself now. Waste of time & $$! read more

Although I appreciate the convenient location, they are just too expensive. $16.00 to clean 2 "blouses" is insane. They also don't provide an itemized receipt, which is annoying. Customer service is meh . read more

Everytime I come to this cleaner, I am greeted with a smile and enthusiasm. The service is excellent and prices are fair, nobody has matched this spot for me and I've been to at least a dozen cleaners in my short young life. she is less than a mile away from my house as well which makes it very convenient. She has earned this 5-star review and as you can see she is 5 out of 5 overall! let's keep it going :-) read more

Thought I would try out my local Klahanie dry cleaners. When I go to pick up my shirts I discover my absolute favorite one was destroyed with a HUGE rip down the sleeve...rather than apologizing, I get "me no touch," over and over again. I normally don't write bad reviews but had to with this one. The only good customer service they gave me was when I asked kindly for them to throw my shirt in the garbage, they were more than happy to. This review could have been avoided if I would have received a simple apology. read more

I've been going here for 12 years for dry cleaning, hemming, leather cleaning and button replacement and never had a problem of any kind. It's convenient and always been quality work for me. read more

The Best!! They're work is consistently great. The customer service is wonderful. I've only to have one dress shirt redone and they took it back to redo it no questions asked and no charge. Their pricing is very fair too. read more

Had been using them for a few years mostly due to convenience but picked up my last order to find a cashmere sweater with 2 big holes and a missing pair of pants. They don't take any responsibility and don't care to try to remedy the situation. They told me to check my husbands clothes - the pants are there. Really? If you have a choice do not use this cleaners - you will be sorry. read more

Called first to get prices and confirmed at drop off, when I picked up the prices almost doubled and they wouldn't give me the price quoted and stated that they did a better cleaning that what was originally quoted. I told them that it wasn't right and they refused to honor there prices. Will never return there again I was ripped off. read more

I've had continual good luck with Klahanie Cleaners. They've reliably done my cleaning for years. My husband ripped the fabric on a shirt (not on a seam) and they repaired it beautifully. I've also had many alterations done there with fantastic results. They send alterations out but their turnaround is fast. I've had sleeves on jackets shortened and they replicated the original finish. They replaced a broken zipper in a dress. Most recently they hemmed my daughter's prom dress. It turned out perfect. I got quotes from other places for both the zipper and the prom dress that were astronomical in comparison to what Klahanie Cleaners charged. read more

Even though the staff is friendly, they keep stapling their tags to my shirts. And now I have little holes in all my $50 dollar+ shirts. I'm pretty upset. read more

NEVER AGAIN!!!!!! Read this before setting foot in this place!!! This was my first, and last, time going to Klahanie Cleaners. Decided to try them out because I moved to Sammamish from the Issaquah Highlands, and they are a lot closer to me than Highlands Cleaners now. Brought my 6 month old $500 Pottery Barn linen drapes in to be dry cleaned. The woman, who I'm guessing is the manager, was really nice and gave me an $8 discount for being a new customer. When I picked up the drapes they looked neatly pressed and very clean. Then I got home and hung them back up to find that they had shrunk 8" and were crooked on the sides. I took them back to the cleaners and the manager said that they dry cleaned them and then washed them because the dry cleaning didn't remove some of the stains. Clearly, if I wanted to wash my dry clean only drapes I would have just thrown them in my washing machine at home, and would not be paying someone $50 to dry clean them!!! When I brought them back to the cleaners the woman said they could stretch them out and get them back to their original size. In the back of my mind I knew they were destroyed, but decided to give them a chance to fix them. I picked them up the next day and they were still 3" shorter than the original length, and each panel was about 4" narrower and the edges were still very crooked. I went back again and this time spoke with the owner, a rude middle-aged Chinese man, who didn't apologize once for what happened. I told him that they need to replace my drapes and he kept trying to persuade me to bring them back to be stretched out again. He said "I am a professional. I have over 20 year experience. We can fix. We can fix." It doesn't take a professional to know that you can't wash and dry linen drapes! Reluctantly, I gave them one more chance to fix them. When I picked them up for the third time, they got out a tape measure to show me what they did. Still 2" shorter than the original length and somehow they stretched each panel 2" wider than the original width. Once again, took them home, hung them up and the sides were still very crooked and they looked like they were 20 years old! Knowing that there was a snowball's chance in hell that they would replace them, I went back in and asked for my $50 back. Not because I wanted the money, but because the thought of me paying them for destroying my new expensive drapes and wasting my time made me sick to my stomach. I never could have imagined what would happen next. When I went back to ask for my money back, the woman said that the owner would only give me a $25 credit at their store. I felt like I had been kicked in the face after already being knocked on the ground. After flipping out on her and her fine establishment, she finally got on the phone with the owner and said they would refund my money, but only after trying to talk me into store credit a couple more times. Unbelievable!!!!!! read more

The worst service. I was quoted $1.69 ea to have my shirts laundered and pressed with med starch. perfect I thought..I brought in 10 cotton, buttoned shirts, no frills or anything special about them. The cleaners took them, counted them, never mentioned anything about any adjustment in price. I went to pick them up and they were $70.00!! When I asked why they were so expensive, the owner stated that they were not large enough to go on her "press" and they were women's "Blouses" and therefore cost more! What? Not only is that crazy to charge more because they are WOMEN's shirts, she did not even notify me that there would be an additional charge above the quoted price. She was unwilling to work with me on this at all. Don't go there. read more

I've used Klahanie Cleaners for over 5 years and have NEVER had a negative experience. Service is punctual, prices are good, personnel are friendly and they handle a wide range of cleaning and alteration needs. I now live 20 miles away and still use them! read more

We have been loyal customers of Klahanie Cleaners for about 20 years. However, we have been easy customers without any real issue except for ongoing dry cleaning needs. The ONE time I have a dress that has a few soot streaks that need special attention, I run into problems. I pointed out the stains and the guy said they would take care of them. When I got home with the dress, I realized the streaks were all still there and there was no mention of them not being removed, but I paid premium stain-removal prices. When I took it back, the man (I assume the owner) basically said sorry, but we can't get them all out. He made another attempt while I waited then came back and said he couldn't get them out. I made a remark that I didn't think it was right that I paid extra to have the stains removed but they weren't actually removed. As I was walking out the door, he yelled (really, he did yell) at me, "YOU the one who make the stain!". Needless to say, I was not happy and I immediately found another nearby dry cleaner. I went to Pine Lake Cleaners who quickly and without any issue or fanfare, removed the stains from the dress. Needless to say, I'm loyal to Klahanie Cleaners NO MORE and Pine Lake Cleaners have found a new customer. read more

Awful. Just awful. I dropped my dry cleaning and alterations on a Tuesday. I clearly specified which pants I want taken out and which I wanted just cleaned. I separated my pants out for them thinking to make it easier for them. The next morning I get a call from them saying they forgot which pants I wanted altered smd which I wanted cleaned. So I had to stop by after work again to sort it out for them. Initially they told me Saturday but when I get there they said it wouldn't be until Monday night. So I arrive on Monday night to pick up my pants and I'm told they couldn't alter two of my pairs of pants. Ok, fine. The remaining pair for alteration they were able to but they weren't pressed!! So I couldn't even take them home. I was told to come back Tuesday. They had one job! They only ended up altering one pair of pants and they couldn't even finish that after delaying the expected pick up day once already! Completely incompetent!! Never going back there again. read more