Sandra and her team did a great job doing a deep clean of my somewhat larger home. I wasn't able to…read moredo the normal picking up before the cleaners came bc I was away. Nevertheless, they were able to remove the dust from everywhere. They worked for 14 hours straight - far beyond a normal day. I don't expect them to do this every time, but I am very thankful to them for their thorough and diligent work. They did an excellent job and saw it through till the end. Many thanks and we will definitely be booking them regularly to keep our home in order.

I hired Crystal Cleaning to clean my home on a bi- weekly basis. I loved my assigned crew and how…read morewell they cleaned. My review of the company would have been highly rated-just like a lot of the other reviews you will read. That is, until the day Crystal Cleaning switched my usual crew to a new crew. My normal crew had been overbooked, so Crystal Cleaning sent a new crew into my home. Crystal Cleaning assumed that I knew who they were. At that time, Crystal Cleaning also cleaned at my worksite. The particular crew that Crystal Cleaning sent into my home was the same crew that worked inside of our office, cleaning weekly every Monday and since that crew was a subcontractor, they also cleaned on Wednesdays on the side. The day the new crew came into my home, it just so happens both of my kids were home from school. My youngest, 16 years old, was sick in bed so when it came time for them to clean his room, he left his bedroom and went to the couch and watched T.V. By lunchtime, he called me at work to tell me he thought the cleaning girl who cleaned his room had stolen a very sentimental watch from his night stand. Which let's be honest, he should have put away. Nonetheless, the watch was there when the crew arrived and gone when they left. I asked Crystal Cleaning Management to check with the crew to see if they had simply misplaced the watch. The owner Crystal informed me that nobody had seen the watch. After being extremely patient and even informing Crystal of how I would be very forgiving if the watch would just find it's way back into our possession, I was only given more replies such as "we have an extremely strict zero tolerance policy for things like this" and "our crew didn't see the watch at all, they did see trash and cups on his night stand" (which isn't true because just like the rest of you, the night before the cleaning company comes, you tidy your place up! There was no such trash or cups on his night stand) I called Baltimore County Police to write up a report. Crystal Cleaning provided the crew information to the officer. With no talk of any kind of resolution on Crystal Cleaning's end and a long back and forth with Crystal and her office staff, I finally had to ask for their insurance information. Crystal never once offered that information up to me which I found odd when it clearly states they are both Insured and Bonded on their web site. I was given Selective Insurance Crime Bond information with a policy number. I wrote out a very clear and professional email with photos of the watch that was stolen as well as the contact information for the Baltimore County police officer who wrote the report. I asked to be updated with any progress. After a week of hearing nothing back, I emailed Selective Insurance asking for an update or a claim number. Selective replied back to me that I had no rights to the claim, that I was not party time the claim, as stated in Crystal Cleaning's policy and that I would have to speak directly to Crystal to get any further information on the claim. Needless to say, I emailed Crystal doing just that. Her reply was this: "I have followed up with selective and after speaking to the selective agent Selective looked into the claim and didn't find any basis for the claim, and will not pursue this claim." No basis for the claim? The watch was there when they arrived and gone when they left with nobody else coming in or out of my home. How is there no basis for a claim? I replied to Crystal in another email asking the following" Please provide specific details as to what investigation was done by Selective Insurance. An insurance company isn't paid to "look into" a claim; they are paid to investigate a claim. Please also provide specific details on how your company investigated this claim." That was 2 months ago...I have not gotten a reply from Crystal Cleaning to date. No investigation had been done whatsoever by the insurance company because they wouldn't even speak to me. Their policy is a joke and the company should be ashamed of themselves. This is the most unprofessional company I have dealt with. If you're looking to hire them, or if you're a current customer of theirs, happy or not, you deserve to know what can and will happen should a theft happen in your home or place of business. Lesson learned: Put valuables in a locked / hidden space. Maybe think of installing cameras in your kids bedrooms too...(obviously I would never...that's absurd!)

I want to add a five-year update to my original review and say that this is the best cleaning…read moreservice ever. They have been consistently thorough in cleaning my home - and now, during the pandemic - have taken extra precautions to ensure the safety of both myself and the cleaning team (ask for Mayra - she is an excellent team leader). The service continues to be efficient, thorough, and reasonably priced. The business goes beyond the cleaning however and extends to special requests and cleaning needs. When I need to reschedule they are accomodating and professional. I can't imagine going with another professional cleaning service as I already have the best!

They came and decluttered the apt. They tackled the bathroom and living room and I'm pleased with…read morethe results

Angela was so amazing! We were moving from Maryland to Utah and needed to downsize clutter for the…read moremove. She came for a week and we were able to get through ever nook and cranny, some spaces that hadn't been touched for 4 years. She helped us get rid of an entire truckload full of stuff to donate and so many bags of trash. I consider myself a minimalist to a degree, but she found the unnecessary clutter. It made it so much easier to unpack in Utah. My only complaint is that she isn't in Utah to help me organize my house here!!! Thank you so much, Angela! On a side note, she was so kind to us. She became like another member of our family in that short time we spent together. Highly recommended!!

I got the deep apartment cleaning for my one bedroom spot in a complex. The cleaners did a…read morefantastic job, were in and out in two hours. My biggest complaint was that the cleaners arrived over 5 hours late to the appointment, so I had to use an entire day of leave. They were also more expensive than quoted.

Lee's took care of my house for quite some time. 3 sometimes 4 nice young ladies came and each…read moreappeared to have predetermined area to work. They went immediately to work and in several hours my house was clean and shining. I had to move in Dec and as sometimes happened movers Rescheduled and Mr lee was able to reschedule also for. Final cleaning for us We left key and ladies entered house and did usual super job I am older widow of air force pilot and as we have moved I always used locally owned businesses as they always go the extra mile and they are our neighbors too. A big thank you to Mr Lee and his staff

Michele has been cleaning my home for about 10 years. Michele is very honest, a hard worker, and…read morealways willing to show flexibility on tasks and schedules. Michele does a very good job, and I recommend her services.

I have been using Maira's professional cleaning for the past 15 years. I've never had any problems…read moreor issues if anything they've gone above and beyond my expectations. I've even attempted to use other services and no one compares to what they do. I love coming home to my house after they've been here because you can smell that the house is clean and look around and see that there is nothing out of place. I highly recommend them In 15 years I've never had anything stolen or missing in my home. it's quite the opposite. If I can't find anything, I can call them and they will tell me exactly where it is.

they stole my personal soap from out of my room! please do not have them clean in areas you have…read moresacred stuff at! 0/10 do not recommend!!!!!! i want my stuff back!!!!

Trustworthy is the first thing that's comes to mind when talking about BubbleMaids cleaning…read moreservice. Not only is the cleaning immaculate and thorough, but I don't have to be present for the cleaning knowing that my house is left in safe and good hands. What's better than coming home to a clean house that smells good!?!?!

Excellent cleaning service! A bird had gotten in my house and had been visiting all the upstairs…read morerooms. I hired Bubblemaids for a deep cleaning and they delivered. I feel I have reclaimed my house from the invasion of a filthy animal. Beyond the obvious need of cleaning where the bird was, they went the extra mile to deep clean the rest of the entire house very well. I highly recommend Bubblemaids to anyone.

Stacy has a special gift of meeting people where they are. My mom was absolutely against any…read morestranger coming into her home to help with the clutter that began accruing after my dad's death. I asked Stacy to phone my mom the night before. She was immediately put at ease by Stacy. My mom loved having her there and respected her easy manner and for the first session, it was enormously successful because Stacy understands the psychology involved. My mom would have had her stay for life if she could. She worked so hard in an overwhelming situation and gained the confidence of my mom which is no easy task because she cares for people. I will be hiring her for a second session soon. She is dependable, hard working and very authentic, genuine and caring as it pertains to human beings. She will take care of your situation. Great person, for sure..kind and understanding.