The owner will tell you that the mattresses are new but they're not they are returns from customers…read morethat are unhappy or old store demos. Most of the mattresses are defective. That's why the price is so cheap. You think you're saving money but in the long run you'll just have to go elsewhere and buy a new mattress. The owner becomes defensive and yells when you question him about his products and will even hassle you trying to sell you a marketing course that he created lol I would stay clear of this place!!!

We were very happy with the price of the queen plush mattress and box spring we purchased. Vic was…read morefriendly, very knowledgeable and had a wide variety of mattresses made from different materials and at different price points. He even sells those affordable mattress in a box kind, the one that unfurls and becomes a real, comfortable mattress. We were impressed. Vic was able to deliver both mattress and box spring the day after purchase. He delivers alone, I suspect, and is quite capable of doing all the work himself, but since you got a good deal on your new mattress, it would be nice to help him if you can (these are MY thoughts btw) He also takes the old mattress and box spring to dispose of, which costs about $35, same as our township, but I don't have to drag it out on big trash day. If any of the big places say they take your old mattress away for free, it isn't true. It has been two weeks since our purchase. I wanted to wait to see how my son liked it. He loves it. Thanks Vic for being so accommodating and for your quick delivery, funny jokes and quality mattress and box spring. We will recommend your store to all.

I have to publicly give a shout out to our favorite furniture store!…read more We've supported these folks for 14 years with multiple purchases including our bedroom set, mattresses, and all of our family room furniture (sofa, love seat, end table and coffee table). They have a beautiful in house selection at great sale prices and can order anything you may see at other stores. They will go above and beyond to price match or do better. We have contacted them about repairs and once a defective Lane sectional sofa and they went as far as to credit us for the full purchase price (after we used it for a full year!) which we gladly used to exchange it for a complete living room set (including a leather sofa). Seriously, just go there and ask for Steve or Art and tell them I sent you. Great guys who go out of their way to remember your name.

Great furniture and delivered on time. Love supporting a small business.read more

Awesome friendly service. Everyone is exceptionally friendly here including the manager, Peter…read more John was easy to work with and helped us decide which mattress we should pick as opposed to telling us which one he recommends. Highly recommend this place! Definitely going back.

On our journey to purchase a mattress we tried out this new store. The sales woman performed their…read moreexclusive sleep test to match my wife and I with the perfect mattress. The report (attached) revealed 5 perfect mattresses so we tried out each one. When none of the 5 were to our liking, it was off the grid to pick any mattress to sell us before we left the store forgetting about selecting our perfect mattress. Lol When I told the saleswoman I was going to check out mattress firm she adamantly replied that that company sells used mattresses that have rusty springs!!!! Well we bought our new mattress from the other guys and it was amazing got the movable head and foot platform and saved over $1000 dollars Word to the wise shop around!!! Update The store was located in Trexlertown by Whole Foods. And my advice is not bash the competition when you really don't know.

Went there for a mattress for my mother. The sales woman was helpful and Frank the owner was so…read morecaring that he made an extra trip back later in the day to bring a half size box spring to accommodate a set up for a bed rail so that Mom was able to have the bed ready for bedtime. They are family owned and operated so you get the kind of service like years past! I wouldn't go anywhere else. Thank you Frank for being a caring person!

The owner was very friendly and not pushy at all. Told him what we were looking for and let us…read morewander. Definitely recommended him to friends and family

**PLEASE NOTE** You must make an appointment before you go. Also Yelp! has incorrect directions…read more Once I found them, it was a great experience. Good selection, nice people. Good prices. You won't be sorry if you go here.

Amazing experience. Just call Aimee for any of your…read morebedding needs. Within a couple hours had a quality bed set up for a great price! Thanks again Aimee!!

Go see Jason and Charles. No pressure and very helpful!…read moreBedmatch helped find the perfect mattress

Disappointed.. I purchased a twin mattress for my mother on sept 13,2025. It was delivered…read moreSeptember 16th to the senior center. On Sept 18 I called the Harleysville store and explained it was no longer needed. It was not opened/ unrolled and not used. I was informed it still could not be returned. I can underbid it was used or opened but it's intact! Unfortunately, I have no need for it now. I was told the district manager would call however, I'm still waiting on that call. I called the store this morning to verify told the district manager noted on my order no return is possible. I asked why he/ she didn't call me directly as I have been waiting to speak to this person. Apparently, the district manager does not talk to customers directly. REALLY?!?! What kind of customer service is that?! I have purchased from this store in the last, and with this disappointing customer service I will never buy from them again.

I called late Friday afternoon (4:50pm) in an absolute panic. We just moved into a new apartment…read moreand our boxspring wouldn't fit up the South Philly row home stairway... The Mattress Man had a solution - a 2 piece Queen sized boxspring and they'd haul away our existing one. By 3pm Saturday, we were good to go! Delivery of the 2 new pieces and taking the old one took maybe 5 minutes.. Everything was handled over the phone, quickly and painlessly. There just aren't enough nice things I can say.

From the owner: The Mattress Man is the oldest local mattress store in Philadelphia. We offer top name brands at…read morediscount prices. We deliver SAME DAY, any in stock bed!

Two weeks... two weeks is all it took to naturally repair three years of back pain…read more As David said, a mattress isn't a physical therapist, but I've been doing physical therapy this whole time. I have a muscle condition apparently, which I've sort of known about my whole life, but it was never this bad. I had tried two new mattresses before this one - a tempurpedic, and a cheap floor model from Sleepys that I took because it wasn't tempurpedic. I figured neither one helped, so it couldn't be the mattress. The difference with Sleep Factory Outlet was that David took the time to listen, and to educate me about what makes a person need a firm or soft mattress. We found the mattress that felt best for me, with all the time and attention in the world, no sense of urgency, and not feeling left alone to my own devices. On top of that, they built me a custom-made pillow exactly to the height I needed, in the shape I wanted, at the size I specified, and I've never been happier! Finally, for icing on the cake... I was feeling absolutely miserable and even afraid of driving from how much back pain I had just two weeks ago. I felt light headed and afraid of passing out just from being in the car chair for too long, going on the highways. Something to do with my ribs, I think. I explained my situation, and while David was unable to accept credit card over the phone, we worked something out and I was able to send payment to him and receive my mattress and pillow within hours of them being completed, without having to drive over to try them out! I'm happy to say that I lucked out with the right firmness, as it feels like a full body hug whenever I lay down. I'm getting a solid 8 hours of sleep every night, and I'm sleeping in past the sunlight and sounds of people slamming their car doors in the morning. No more back pain! Incredible.

Really great great honest customer service- David will not…read morepressure you into buying and explains everything and demonstrates his honed craftsmanship-with material on display in the store