Called the Appliance Guy because the ice maker in the refrigerator was sometimes making ice…read moresometimes not. Also, when you went to get ice thru the door we had to open & slam it to get the ice to dispense. Michael showed up as schedule and spent time diagnosing the problem. He found several possible reasons for the issues. His recommendation was to start with the most inexpensive fix first to see if that corrected the issue. So, he replaced the door switches. It worked! No more slamming the door to get ice! Just so you know the other solution was to replace the entire door which would have cost $1200. He suggestion to start with the most inexpensive solution first saved me $1000! Michael was knowledgeable about the product and potential issues and honest in his recommendations. Will not hesitate to use his service again for any appliance issues!

From the owner: We are here to help repair todays complicated major appliances. With over 20,000 service calls ran…read morewe have the expertise and experience to help resolve any issues with your appliances. Book with us today and experience the Appliance Guy difference!

I used this many years ago when I was having washer problems. He told me that I had a good washer…read moreand that it should be fixed rather than replaced. He was right! I'm still using the same washer, at least 10 years later He also have me recommendations on other appliance brands that were good. Great service

I have a very old Thermador double oven (circa 1997!) and was trying to find someone to fix it. I…read moresaw reviews for QAS via GOOGLE that took me to YELP. After reading the overwhelmingly positive reviews there for QAS, I called it. I had a very nice talk with the owner, "Jason," who, alas, does not service the West Chester area. However, Jason appears to be "old school" concerning customer service and earning "good will" and so offered some very good advice and gave me a referral for a long-established family appliance store near Trooper that I'm now speaking with about my buying a new double oven. So...sorry I could not get Jason over to WC to fix my Thermador BUT I will remember him if anyone I know in the Collegeville, Phoenixville, Norristown areas need a very nice and seemingly very experienced appliance repair service to call upon! Thanks, Jason! :)

Dan, just left my house. He seemed to know the problem before he got here and then confirmed it…read more My condenser drain, in my freezer, has frozen water clogging it. Within an hour he had it cleaned up and inserted a device to stop the problem from happening again. Thank You Dan ! !

Very disappointed Can out because my fridge was warm …read more Did some tests, told me the computer was bad. He gave a quote to replace. But advised the fridge should be replaced . After he left I thought about his diagnosis. Thought it was wrong so I called LG they sent out a tech . He confirmed it was the compressor and replaced it under warranty . He spent more time trying to sell whirlpool than correctly diagnosing my issue

I've used this company many times for service. They are always fast and friendly and honest about…read morewhether the item is worth repairing. Recently my husband and I were shopping for a specific oven. Not only did they have it in stock, which no other store did, we were told it would take 3 months to get it from other larger stores, Koch's also had the same model 500 dollars less. Then, we saved because Koch's does not charge for delivery, take away and installation. Koch's also converted the gas to propane at no additional charge. We saved about 1000 dollars by supporting a local business and received excellent service.

They were able to schedule quickly & let us know when the technician would arrive. David called us…read moreto confirm the time & when he arrived he was friendly and efficient. He had the job completed quickly and cleaned up at the jobs completion. Definitely would recommend & use again!