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    Auto detailing work

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    8 years ago

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    Marietta Auto Sales - QX 60

    Marietta Auto Sales

    (331 reviews)

    I recently purchased a vehicle from Marietta Auto Sales. While the sales representative, Detric &…read moreJimmy were very patient and throughout the buying process, there were several disappointing issues afterward. I was told I would receive a second key fob, but that promise has yet to be fulfilled. I also put $3,000 down on the vehicle, yet the dealership couldn't even provide a full tank of gas. I left the lot with the gas tank barely above "E." I was reassured they would take care of it later, but after calling multiple times to schedule an appointment, I've continued to get the runaround. As a side note, purchasing the warranty insurance did not feel worthwhile in my experience. You can cancel, don't be fooled. Overall, the customer service after the sale has been frustrating and disappointing.

    One of the worst experiences I've ever had at a car dealership. My daughter saved up her own money…read moreto purchase a vehicle and found a 2023 Hyundai Tucson at Marietta Auto Sales. From the beginning, we were told the car had undergone a 10-point inspection and that a few dings on the side would be repaired. Within just a couple of weeks, multiple warning lights appeared--including low tire pressure, worn-out windshield wipers, low windshield washer fluid, an overdue service notice (-139 days), and a "check forward safety" light. I made four separate trips--each over an hour away from home--to have these issues addressed, and only a few were resolved. Today 3/6/2026, when I returned to have the safety light checked, I discovered the hood latch was completely missing. At that point, I was done. I spoke with the finance manager, Chris, to ask whether I could receive a refund or exchange the vehicle. He told me they do not do swaps, only trades. I selected another car priced exactly the same--smaller, even--and was then told it would be treated as a trade, costing an additional $3,000-$4,000. Absolutely unacceptable. The dealership took no accountability for selling us a faulty vehicle, and I am deeply disappointed and hurt by how we were treated. Their focus seems to be on profit, not customers. Please do not waste your time at this dealership. They know the situation is wrong, yet all they agreed to do was replace the hood latch. gave me a half tank of gas, washed the truck, and then told me to go to a Hyundai dealer for the safety light diagnosis--which would cost me another $200. They would not give me anything towards it. SMH Please note: This is NOT a one time incident. There were several dissatisfied customers there today. After further assessment, the vehicle was found to have impact damage which was not disclosed to us. My attorney has been contacted

    KleenKarz - auto_detailing - Updated June 2026

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