I bring my honda here for maintenance, mainly for the lifetime oil change and powertrain warranty since I bought the vehicle here. On my last visit, they recommended an oil change and a tire rotation. The service person told me that they will rotate my tires for free this time, since I did not know that it would cost me money. When I got home I suspected that my tires were not even rotated. Today, I was taking a trip to Klein Honda for a B1 maintenance (oil change, tire rotation, etc.). The service person recommended other maintenance checks but I declined. All I wanted was an oil change and tire rotation. But before I left home for Klein Honda, I marked my front passenger wheel with a marker so I know if they actually rotated it or not, since last time I suspected it was not rotated even though it was annotated as being performed. Less than hour later, service advisor informed me that my car was ready, I walked up to the service desk and payed for the tire rotation. When I walked out to my vehicle, the first thing I did was check if my tires were rotated. As I suspected, they were not rotated. So I walked back to the service department and was met by the same service advisor that charged me for the tire rotation. We both walked back to my vehicle, I asked him if the wheels were actually rotated since he charged me for it and he said "yes." I explained to him that I had marked my wheels before I came in for service (showed him the markings) and asked him "why was I charged for a tire rotation when the service was not even done?" Should have seen the look on his face, he was dumb founded (busted). He grabbed the paper worked and said "let me ask the technician." We walked back inside and he walked up to the technician and I guess he was asking him why the tires were not rotated and that he was "chewing him out for it," according to the service advisor. I don't read lips so I'm not even sure if he was telling me the truth. I suspect they were trying to collaborate their story before giving me his excuses. The service advisor stated to me that there was a miscommunication between what the technician marked on paper and what was inputed in the computer. I said to him "simple tire rotation why he did not do it?" when on paper it saids it was done and I was charged for it. He said "why he didn't do it?" "I'll tell you why he didn't do it, It's because of better tires in the front, he was going to show you that but you didn't give him a chance." (But the technician marked 7's on paper which means even wear on the tires.) But then later on he stated "the tires has even wear thats why it didn't needed to be rotated." (So which one is it? Tires has even wear that's why it wasn't rotated or better tires in the front thats why tires were not rotated). Wow! He just contradicted himself. I asked to speak to a service manager. The service manager was basically blaming it all on the technician, trying to justify their unworthiness, excuses that did not make any sense. I told them I don't believe that it was just a miscommunication and that it was intentional. Service manager was offering me free tire rotation next time I come in for the "misunderstanding." Do they really think I was ever coming back after I caught them on a lie and tried to scam me of my money. I told the service manager that they just lost my business for being shady and I walked away... I don't appreciate being scammed out of my hard earned money. Granted it was $17, but its about the PRINCIPLE! Now I wonder what other maintenance I had payed for in the past, for my vehicle, that wasn't actually done by technicians of Klein Honda, Hmmm. Klein Honda failed to provide me a honest service, without trust there is no business in my opinion. I will not be coming back to klein Honda for any future service maintenance or car purchases.. So hard to trust businesses now a days. BOTTOM LINE! THEY GOT CAUGHT CHARGING A CUSTOMER WITHOUT DOING THE ACTUAL WORK!! read more

Update: We noticed a week later how dirty this car was (even though we were told they washed it twice) it hadn't been detailed. We had to have it claybarred for 20 minutes just on the hood to get old pollen off so we could get our paint protection put on it. After being told that we then went and looked in all the nooks and crannies of the car, to find out it's filthy. Called the dealership and they said we could bring it in the following week to get detailed, but they still won't take care of the old pollen that is imbedded into the clear coat because it isn't in the "we owe" part of our paperwork.... when we left the dealership at 9:30pm and couldn't see the paint. Thanks Klein! read more

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I recently bought a car from them but was sold an alarm system that I really didn't want but was told I had no choice as its comes already installed on all their vehicles. I was also told that this will help my auto insurance rate which it turns out that is not true. The fact that this was never advertised on the website makes the price shown on the site as false. I wrote to the general manager about this and today I have still not have had a reply. The other issue I have is the first quote that I was shown by the salesman was quite a bit higher than the price shown on the internet. I had to show the salesman my phone with the price of the car shown on the internet site. If I didn't have my phone with me I would have been sold a car higher than the advertised price. read more

I purchased Honda CR-V from this dealer by offering a trade-in, they lowballed my trade in and showed us some numbers from a random app for my car value. when asked about the app, they did not share any details. On they very next day, I saw my trade in was listed $5k more. The first reason I visited this showroom was they were running a promo for $2500 extra cash on trade-in. When asked about the extra cash, they said I can either get extra cash or can get the new car at online price. They come up with their own policies to upsell and lowball everything. I had a terrible experience with this Salesperson Raj. Also, I did not ask for any added security features. But they have snuck in dealer provided karr security alarm for $450, I did not notice it during signing, since the finance manager mark never gives you time to go through the docs before signing. I have had the car for 4 months, trust me you would not ever need the karr security feature and I am not sure if it even works. Their salesmen are sleazy as well. Watch out the final papers before you sign. Stay away from them if possible. read more

Detailing service at the dealership is the best price I have ever seen for full service interior exterior. The work done was amazing and the wait time wasn't bad. I'll be back again read more

Had an absolute exceptional experience at Klein Honda today. My salesperson, Marisol Estrada and my finance person John, Worked magic for me as I was coming all the way up from Bremerton looking for a used car I saw online at their dealership. Since it was a long distance, they made sure that I had secured financing, and John worked what discounts and other help into the prices so I got what I needed. Marisol worked with me back and forth over e-mail the past week to make this happen, and it paid off. I have no complaints at all and what I bought should be perfect for my needs. It was a quick, enjoyable, and painless experience. read more

Terrible service I have ever had!! I made a service appointment in the early morning at 7:30. I was here on time and walked outside after checking in. After 80 minutes I was back, I found my car was still at entrance and NOBODY was working on it! The staff and even the manager made excuses and even said 7:30 was just the check in time. Then WHY didn't they give me another time slot if they didn't have staff working on my car at 7:30?? This was the most terrible service experience I have ever had. I had been waiting for around 100 minutes but nobody was working on my car!! read more

Bad customer services. Never seen smile from them. Always say one hour for oils change but never done. I love Honda car but where is the Service!!!! read more

This review is for used car sales only. I was with my daughter in 2020 when she purchased a new car from this dealership. that transaction at that time was easy and fair. when she was in the market for another car to keep up with their expanding family, we went back to Klein to look at used mini vans. While outside looking at the vehicle, we were approached by a customer who was leaving. She popped in to warn us that they tac on tuns of fees and make it expensive to buy. We had no idea what to think But kept that in our minds. Sure enough, when my daughter decided to move forward, not only did they come with an offensive offer for her trade in, they all ALL KINDS of fees raced into the price. The sale price of the car was 24K, there were $6,000 worth of fees, this didn't include tax. I immediately asked the sales person to remove any negotiable fees, and come back with that price. It knocked off $2,500, only. I was upset. I wanted a breakdown of fees and told them I purchased over a dozen used cars and have never seen fees like this! When looking at the breakdown, they charge $1500 for a "recon" fee. That's reconditioning of the used vehicle to get it clean and ready go sell. Absurd! That should be the price of doing business and part of why you purchase used cars for less than you sell them. But, it didn't end there, on her "trade in" valuation, they also charge her a $1500 recon fee as well and take that off the trade in price! That's double dipping! I tried over and over to explain it to the salesman but he kept insisting I wasn't understanding. I'm not sure if it was because we were two women, but they ended up losing that sale and our future business. While they were great with my daughters new car purchase, the fact they are doing business like this with used cars speaks to their integrity. read more

I'm pretty much out of patience with this place. They seemed so great in the beginning and now they just have a multi-year record of not being able to solve problems with the brand new car I bought from them and rolling back services. I'd say just take your business elsewhere. Anyone who has to tell you endlessly about how great their service is probably really doesn't have great service. I've now had multiple instances where they've tried to slip stuff in on me when I get service and up-charge me for it. I watch my bill like a hawk now. They've raised their prices on oil changes and other services and now will pretty much only service vehicles you purchased from them even though they initially promised me that they would grandfather in my other vehicles since I bought a car from them when they stopped doing oil changes for everyone. To add insult to injury, whenever I call them I have to listen to endless promoting of their "Lifetime Free Oil Changes" for customers while I'm on hold which I apparently am not eligible for because I bought my car two months before that became a thing there. It honestly just pisses me off now when I have to listen to it. I asked them about this and they tried to spin it as though I have other benefits that the people who get the lifetime free oil changes don't but I can honestly say I'm not seeing that anywhere. The most persistent aggravation is that when I bought my 2016 Pilot, I mentioned that I was a huge music fan and they really drove the benefit of being able to dump all my music onto a memory stick and plug it into the USB ports in the vehicle to shuffle my entire library without having to worry about whether my wife or kid's phones were connected to the Bluetooth in the vehicle. This has literally never worked as it was promised and though I've had it in at least a dozen times for this issue, they just make excuses and can't keep their story straight. I'm getting the sense that they sales guy just told me what he thought I wanted to hear to get the sale but the service guys have given me multiple different and sometimes conflicting explanations for the problems as well. It kind of works but has some crazy glitches and random issues that occasionally just shut down and lock up the entire audio system/onboard computer until I can pull over and restart the car. Quite the hassle when I'm in traffic on a freeway. This is all just very disappointing. It started out as a very positive customer experience and has just gone downhill from there. I guess I should have realized this was just going to get worse when my trim all started to peel off while i was driving down the freeway a couple of months after I got the car and they initially acted like it might be my fault until it turned out to be a known issue for that year and model and I had to come back four times to have it fixed again in different areas. I'm also fairly certain that they never rotated my tires ever during the two years of oil changes that I did get despite the fact that they had touted that as one of the services included. If you want to buy a Honda, go to Lynnwood or better yet, just buy a Toyota. read more

I can't stand Klein Honda. Their customer service, especially in their SERVICE department is awful. I almost always end up in tears when I come here. I'm not a difficult client; I work retail & consider myself pretty patient. I simply cannot understand why it's so difficult for them to master the basics...offering a greeting, asking questions, apologizing when they're in the wrong; Klein Honda is largely incapable of these things. I'm currently sitting in their waiting area watching four salesmen staring out the window gossiping and dropping f-bombs like it's the only word in their vocabulary (with several other service clients within earshot). I'm also quite fond of colorful words but not when I've got customers around. There is absolutely no one here looking to buy a car & it's no wonder why. I myself have purchased two vehicles here and have come to completely regret it. I am very aware that I'm not the only customer that feels this way and Klein Honda clearly has no intention of changing their ways. Next time around I must remind myself that their convenient proximity to my home and their ambiguous "Lifetime Warranty" just aren't worth the hassle or the tears. read more

Terrible experience I had today at Klein Honda. We were agreed on sale price but after I came in they didn't keep their word and increase the price by $750. What a waste of time. The president or owner of the dealership is the main blame of this in my opinion if his employees can't keep the word the promised. I bought three cars from them but will never come again. read more

I chose to go here because Honda service centers never let me down.. They offer free car wash with oil change and do quality work in my experience... Well this was a first negative dealer experience.. I arrived on what seemed like an average day with my Honda civic, not overly busy plenty of available staff. Was told they could get me in for an oil change. Waited over an hour watching many who came in after me be called back. Finally I got up to check on it. My assumption is they had actually been done for a while but maybe didn't tell me who knows....paid up walked to my car... Didn't wash it... Didn't even bother to offer to wash it... To top it all off they left this sticker on my windshield....normally a return mileage and date are written in... Suppose the best thing this sticker can do is remind me never to go here again read more

Klein Honda - Auto Repair Near Me - Everett, Washington

I have a 2007 honda pilot. O2 sensor check light on and I setup appointment. The single O2 sensor replace cost is $720 and this is include tax. I was very surprised. From google one O2 sensor cost is $155 in market and $250 in honda part. How they quote me $720. Now I have to pay $167 for diagostic fee. Please do not go over there for car service. read more

I've been going to this dealership for years and have never been happy with their service. The service department is the worst. This is the last time I will be taking my vehicle there. The employee that served me was rude and impatient. Answering my question seemed difficult and the employee did not want to listen to what I was saying. I love my Honda vehicle, but the poor customer service alone has deterred me from any future Honda purchase. read more

While I love my Honda, Klein's customer service is terrible. I've been inconvenienced far more often than impressed. They just drop the proverbial ball too dang consistently. It seems that the staff just isn't adequately trained. There seems to be a lot of turnover at the service desk. I definitely will not buy another car from Klein. read more

IF I CAN GIVE 0 STAR ON THIS REVIEW, BELIEVE ME, I WILL!!! I had set up an appointment to test drive a CR-V that I was ready to buy right off the lot after seeing the different features of the car. This Asian American salesperson named Ken came out, gave me the key after making copies of my license and insurance and told me that I can go for the test drive by myself. I guess he treated me badly and gave me attitudes since I'm also a person of color. But from my understanding, the whole purpose of the test drive is to get a feel of the vehicle that I'm gonna buy, understand its various features and functions. I even explicitly stated that I don't know much about the features on CR-V and wanted to get a brief intro to everything, especially the Honda Sensing system. He refused and told me to go watch YouTube. I did take the car on a test drive and I asked Ken to come with me so that I may know how to control the car. The test drive took less than 5 min and during the whole time, he didn't show me anything about the car. After the test drive, he immediately commanded me to sign the paperwork to buy the car in a very rudely manner. I refused to sign and asked Ken to show me how Honda Sensing works on the road. He refused and said I can either buy the car now or not. I immediately decided to not buy the car and left without any hesitation. I just feel that as a customer, I don't think I deserve to be treated like a beggar by the salesperson. read more

Avoid this Honda dealer. Very unhelpful at all points of customer service. Wouldn't even answer a simple yes or no question of mine. Go to Lynnwood Honda, at least they pretend to care. read more

Alternator repair $850 on a Civic. Total rip off. More than double the price for the part and tell me it was 3 hours labor. Wanted over $900 but we're so kind do give 10% off coupon LMAO. This is a very simple alternator with no tricks to access the part for repair. I could do this in one hour with very few tools while blindfolded. Sadly was stuck on a rainy morning and couldn't get home to do myself. My rear end would hurt less hanging out with R Kelly for the night. These people are the reason car dealerships are considered the scum of the Earth. Funny too that I bought this car there and they could come down $5000 off sticker price and still easily made a couple thousand. Please play hardball if you go through them for a purchase. They are out to rob you. Was thinking of buying my next Honda there but I'll let another business try to hustle me next time. read more

We bought our 2018 Honda Clarity PHEV here March 2018. We visited various dealerships (including other Honda dealerships) to look at electric and PHEV vehicles and finally decided on this one. We did our initial communication over email and used TruCar to get pricing info. Our initial visit to the dealership for test driving, purchasing and signing papers probably got us in and out in about two hours. This has been the fastest experience for me. The staff were not too pushy, suggested a few add on options which we politely declined. While we were signing papers we were offered the opportunity to get a loan from BECU. We had no intention of getting a loan but were able to negotiate a further discount that made sense if we paid off the loan immediately. Score! The standard service and warranty package that comes with vehicle purchases exceeded other dealerships. So far, we have only brought in the vehicle for a free oil change and on two other occasions to get some software updates. Both times it didn't take long to check in and the courtesy shuttle was also great! One of my visits involved ordering a CPU which would take a day so I was given a HRV as a loaner car. read more

Never deal with Q. He is unprofessional. WOW! I am glad I did not drive to Everett to work with this incompetent and rude man. He should not be working be working via the phone with people. Why did you hire him? Warm bodies don't make good sales people. I would have given minus stars. Don't inundate customers by calling, texting and emailing. Minus STARS for you. read more

The staff here is so awesome and so willing to work with us. Specifically Q and Keo were so helpful. We were nervous coming into the dealer to seal the deal and they made it so easy to lease a brand new car. This was a easy purchase and very welcoming. Go see them! So awesome. :) read more

Want to have your time wasted with lies that sound appealing? Submit an online inquiry to Klein Honda in Everett. I have recently started looking for a new vehicle. After much consideration, I have decided on a Honda over a Toyota. Like most people, I turned to the internet to research local dealers' prices and offers. The internet team at Klein Honda presented various incentives and offers, claiming to be "a friend of the family," which I discovered was an utter and ridiculous lie when I visited them to discuss final figures of which I was assured prior to arriving. Their supposedly special pricing includes various hidden fees and disingenuous incentives that are not applicable to an out-the-door price. Also, their financing offers of 0% are not applicable. How can Klein expect to earn anyone's business and claim to be a friend when they purposely mislead one just to get to their store? read more

Salesman was a joke. I showed up with my fiancee, looking to buy a used car (really just looking at the early stage of the buying process to see what we could realistically afford, as mine had broken down earlier in the week). I told the salesperson we were looking for something I could fit in (I'm a bit taller than average) and drive to work, so we needed an inexpensive USED car. He proceeded to show me their brand new Honda Fit. While it was a nice car, and something I would look at if I was looking to shell out the money for a new car, I told him repeatedly this was not in our price range. He took us across the street (read: away from where we parked our car) to see what they had, though he admitted he wasn't optimistic. He laughed at me as I maneuvered into the drivers seat of a tiny Nissan and told us he wouldn't take us back to our car until I test drove the Fit we had just told him we weren't interested in, all the while sitting in the back seat telling us how much we needed this car and repeating how great it was that there was a USB jack in the glove box. What a tool. Thankfully got out of there as quickly as we could, would not recommend to anyone who values their time. He certainly wasted ours. read more

I purchased my car from here, love the car, the experience was not anything to write home about. No need to go into details as "business is business" but I really, really don't appreciate being talked down to while purchasing a car. I guess it's okay if it's Honda, because it's Honda? My next car likely won't be a Honda which is too bad as the car has been great. Took my vehicle in for service yesterday as I was in town for Mother's day weekend. They had a $10 oil change special which I can't complain about! I was however a bit appalled by my initial interaction with an older service advisor... He just seemed so bothered that I brought my car in, and went up to the wrong desk for the oil changes. Sorry to have bought a car from your establishment and taking my car in here for service sir. I will reconsider any further business with this dealership. They have left a sour taste of the Honda brand for me in general. read more

Bought a used car here. "Homan" sold me the car and was going to help me get my other car home. Then bailed on me. Twice. It's a long drive from Seattle with traffic. Called today to see if my plates could be delivered to where the car was getting a new windshield. Close to dealership. The woman on Sales line said she didn't k is but someone would call me back. TWO HOURS. NO CALL. Don't bother. Once you sign they could care less about you. All I wanted was A RESPONSE. A YES. A NO. NOT NOTHING. read more

Need a car? I would recommend stealing one and facing prison terms, before you walk onto this Honda lot. When searching for a newer used Honda, I visited this place twice. The first experience was only semi-pleasant. The salesman who helped us would not leave us be. "Thank you, we'd like some time to look now, please," I would say. The man would linger about ten feet away, not taking the hint. "Thank you, but we'll go ahead and look by ourselves," I would say later. This only gave us about thirty feet of space from him. The second time we went we had already found a car we wanted, and I was merely comparing the deal I was getting at the much-better Lynnwood Honda, to the prices here in Everett. I walked on and a salesman flocked to me. The selection was decent... but the prices seemed high. I'd been to four or five Honda lots in all, and the prices on this one were much higher than the rest. Used 2000 models were marked for what Lynnwood had 2003s at. I located a few cars I liked and the salesman let me sit in them and fidget around. I knew there was a warranty on the cars that were 2003 and newer, and that there was no warranty on the older ones. I'm not even sure why I asked about a warranty on a 1999 model I was casually eyeing. I knew there wasn't one. "Oh, yes, -full- warranty," the salesman LIED to me. Are you kidding? I continued to lead him along a little. I did have another hour or two to kill until I could buy the other car that I wanted. I asked about taking the price on another car down. It was a 2004. At this point, I was going to be paying $14k for a 2004 in Lynnwood that had 20,000 miles. I mentioned this find to the salesman, who scoffed and said, "I don't think so." "Oh?" I inquired. "Why would they sell it that cheap?" he sneered. Whatever. I turned and started to talk to my boyfriend about the car we were then fondling, and the salesman left. He just walked off without a good-bye or anything. To sum it up: 1.) Higher prices. Thousands higher than Lynnwood Honda. 2.) Lying salesman. 3.) Stalking salesman. 4.) Rude salesman. 5.) The places is a dump. There you go. read more

Went in to have the airbag recall done on our Pilot. Over the phone everything was decent. I was connected quickly and the service scheduler was accommodating and up front about the work. Sent my wife in to drop-off the rig and that's when the typical "stealership shadiness" begins. Upon drop-off they told my wife they would go ahead and "take care of" an oil change." Keep in mind they used this verbiage but intended for us to pay for it; my wife clarified this point. She said no. They said yes. She said, "My husband does all the work on our vehicles." They ignored that statement and kept harassing her. Thankfully she doesn't put up with crap and they finally relented. After that the service dept took the liberty upon themselves, at some point, without asking mind you, to "inspect" our vehicle and find everything else that's "wrong" with it. Note: Since it's out of warranty all work would be all out of pocket had we agreed to their absurd ideas of what service is needed. So when I arrived with my family the service manager decides to compare appendage sizes in front of everyone and he goes on to ask me if I do the work on the vehicle. He then states, "did you know it needs front and rear brakes?" No Mr. Wizard, I didn't, probably because the 10% warning indicator wasn't rubbing the rotor and screeching like a crow getting shot with a tazer! He then has the nerve to tell me "well that's because the pads are past the warning tab." OK, thanks, I'll check into that. Side note: I ordered front and rear brake pads immediately when I got home on Amazon and once I pulled the wheels off realized there was about 20% left on the fronts and 30% on the rears; warning tabs intact and ready for crow tazing! Oh well. I did a complete brake job for $100 and they would have charged $600. LOLOLOLOL. Smarty pants then decides to tell me that I need a timing belt. Is that so? Considering the vehicle has 90K and the belt change interval is 105K I'd love to hear the reasoning behind that one. I don't even remember the lame-o reason he gave for that one because at this point I had tuned to another radio station in my brain. But I do recall asking him for a quote on paper so I would have something to light on fire in the parking lot. $2200! Yes, you read that correctly. LOLZ hombre! If my Pilot wasn't AWD I would have left two black patches of rubber on the tarmac while running over your flaming quote. Do your homework and consider a trustworthy independent shop over this Stealer. You've been warned! read more

I have purchased brand new car 2022 Honda from this Kline Honda this is was a big big mistake never never tried to purchase any car from this place the most sell's man have no idea what they talking about no any experience and so rude and the manager also they rip people off and also the service department much worser that you think any way never ever go to this place again I purchased the car new and expensive also $50,000 dollars and after 5 mount's later the transmission failed and I toke it to the Klein Honda in Everett the car was there for 3 days I call 5 times to see what's going on no luck and keep saying random words and keep hanging on me. and I decided to go there and I talked to them they said we did the work to it still the transmission is bad we need to call the honda Manufacture and they keep playing around can't Believe it the new car comes out with the transmission problem is so scary and frustrated ever try this place Klein Honda in Everett read more

I went there to look at a Honda. Very high pressure sales. The first guy showed us a car in their showroom,(which is the car we went to look at) and while it was a nice car, it did not have all the options I wanted. The first guy handed my husband and I off to a second guy. He was a fast talker, had an East Coast accent, had white hair and was sweating even though it was somewhat chilly out, and smelled a little like alcohol. (Steer clear) We went for a test drive, and it drove pretty good, but still wasn't sure I wanted the car. After the test drive he did the whole "What will it take to get you into a car today?" I asked him about the price and he gave a price 2000.00 higher than the price listed on the internet. I said that it was too high and he checked with his "manager". Low and behold, the price was lower and it was just dropped today. I kept saying I wanted to think about it, told them I had a loan through a credit union with a very low interest rate. They wanted to run my credit again told me that if I wanted to think about it, I would have to drive back to the dealership and they were just saving me a trip, blah blah blah. The whole time, the white haired guy was talking to us in a very condescending way, like we didn't know what we were talking about. Since he wasn't getting anywhere with us, he handed us off to his "manager," who was a much more laid back guy. The car also needed new tabs. They put in a150.00 document fee and a 260.00 "DMV" fee and added the sales tax in on top of those fees, which is a scam, so the tax was higher than it should have been. I didn't want to pay those fees either and those should be negotiable. I wanted to negotiate the price 500.00 lower and the minor options thrown in. They did not negotiate at all, except for taking a 150.00 off the price. They also kept moving the numbers around to try and confuse us. Finally the "manager" we were talking to, got frustrated and said he wasn't going to negotiate anymore, which was the best part of the interaction. It gave us the opportunity to leave. As we were walking out the white haired guy waved over-enthusiastically at us through the window, but he was just being facetious. It was a crazy experience, they used all classic sales tactics they could possibly use and were totally rude and unprofessional. Do not go here, if you want to avoid high pressure salesmen. read more

Ive never trust other people's review until I experience it myself. Came here because of their lifetime power train warranty and it was the right choice. They were upfront and no bs. They offered me a great deal on the car and protection. Better protect your property, people can't drive nowadays!!!! Got a brand new accord! Very pleased with it. read more

The sales dept. at Klein Honda.....Excellent! The service dept. at Klein Honda SUCKS! I have a 09 Civic. When I took it in for a warranty issue with my driver side power door lock, they wound up screwing up my power window. I then had to bring it back, only to be told that they need to order the parts (after waiting 2 hours). I then went back a third time after the parts arrived, waited 3 hours, and was told "your car is all ready". I get in the car, and check the operation of the window, and alas, it's the same problem. I get the service advisor, and in his professional wisdom he proceeds to have one of his techs apply a Vaseline-like grease to the window channel (which now gets all over the glass when I roll the window down). This didn't fix the problem, and they basically said "we don't really know what the problem is...keep an eye on it". I took the car to Kirkland Honda after this. They looked at it and said Klein Honda left about 4 parts missing from the window assembly and had broken 2 clips. Unbelieveable. Anyways, lesson learned. I will go to Kirkland Honda from now on; they also wash your car when you have it in for service! read more

My 77 year old mother took her leased Honda Civic in for an oil change. She returned with a Honda CRV LEASE for $550 per month. This is Elder Abuse at its finest read more

I had a very similar experience to VR R. from Seattle. I used the Consumer Reports Car Buying Service online tool to pick the exact model, trim, and color that I wanted. I am ready to buy and know exactly what I want. Within minutes, I received an email from German Estrada-Bermudez on the Klein Honda sales team. The email clearly stated that they had the car I was looking for, in stock. The mail also provided a specific--and quite attractive--ePrice. At the same time, Klein Honda sent another mail with the same ePrice, and the terms and conditions of using the ePrice. Well, gentle readers, it's a good thing I called them first instead of simply going to the dealership to buy the car at the price they'd provided. They did not actually have the car I requested; the email was a lie. Some sales muppet named Kelsey said I could use the ePrice certificate to buy some sloppy-seconds "dealer stock" (clearly, Klein Honda doesn't grok the reason people use online tools to buy cars in the first place), or I could renegotiate (at a higher price, of course) to buy the car I actually want. Kelsey the Sales Muppet actually told me, over the phone, that the "fine print" of the ePrice offer said it was for dealer stock only. Well, I don't know about you, gentle readers, but I sure love handing over $20,000 to someone who does business by lying, and then invoking the fine print when they're caught. Seriously, Klein Honda: customers who already know what they want don't want to do business in "the fine print." Customers who use Internet car buying services do so precisely so they can avoid haggling and bait-and-switch; hello, we're using Internet services to get AWAY from the kind of odious, dishonest behavior Klein exhibited. It just sounds to me like this dealership hasn't got the memo yet: the 1950s of haggling with slick liars? So, so over. It's 2015. Do business honorably, get the best price for your customers on the car they actually want. If you don't have it in stock, be honest, and provide a competitive price, in writing, for the car the customer actually DOES want. read more

highway robbery is a good way to put it. I drove all the way up from Edmonds could have saved myself a trip. They tell me Then that is $150 just to diagnose a simple problem w/ bluetooth. The front desk guy was very nice and kind but had to inform me of this sad and pathetic fact that i was about to be majorly ripped off and I am not a cheap person i am more than happy to pay for good and necessary svc. Glad i went down the road and in less than 5 min my friends husband punched a couple of digits and walla bluetooth fixed. I knew i wasn't far off either with some of my troubleshooting. will never go back to this location read more

This review is only of the service department at Klein and not a reflection of their sales team. I took my old 1997 Civic there with over 178k miles on it. They had a good deal on the oil change service and inspection, so I thought I would give them a try. I also have yet to find a shop to "regular" at with my two cars. The service was completed, price was fair, and the service adviser I had was professional. My biggest harp is the parking situation and the way their mechanics and/or the lot attendants drive the cars. The parking lot is extremely packed tightly. If my car were any bigger it would have been 12587236 times more difficult to drive. Beyond that, the people driving the car that are employed by Klein were driving a little fast for how tight it was. I almost got hit twice while trying to meander through to get to a spot (ended up parking behind the used cars anyway). It was just a bit of a madhouse and I felt like the lot people were driving a bit ridiculously. Otherwise this review might have garnered more stars. read more

BUYER BEWARE!! Go to Lynwood Honda, not Klein. The Finance Manager was misleading and full of BS when he told me that it would look better to Honda Finance if I purchased Gap Coverage and the Extended Warranty, and I would have a better chance of loan approval if I purchased them. Complete and utter BS!!! I am a repeat customer to loyal and HONEST businesses, and in my opinion, this is NOT one of them! KLEIN HONDA DIDN'T RESPOND TO THE ATTORNEY GENERAL...A TELL ALL THAT THIS COMPANY DOESN'T CARE FOR YOU OR THE LAWS OF WA TO PROTECT YOU! BUYER BEWARE!! read more

Went there to buy a 2015 Honda Civic. Stayed there for 8-9 hours total that day, the sales person (Phan Seng - Terrible salesman, does not deliver on his promises) and the manager (whoever that was) keep giving us the run around. Instead of just giving us a YES or NO answer, they keep giving us a new number. After 7 hours of waiting around, we got to the price we were looking for and then 2 more hours to wait for the account manager. The service department is great when you take your car in, but the sales side is terrible. The sales person are just as bad as a used car lot sales person. I will not buy another car from this location! read more

Amazing car buying experience at Klein Honda! We traded in our 11 Rogue, which we also purchased from Klein a few years ago, for a 16 CRV and got such a smooth & great deal. Raj was so knowledgeable, friendly & patient throughout the process. Such awesome customer service from everyone there & such an upbeat yet calming environment. We definitely recommend this dealership!! read more

My insurance company offers a "car buying" program where they negotiate good prices on vehicles with dealerships in the area. You then pick which dealership at which to purchase the car. When I mentioned to Klein Honda that the other dealership I would be visiting was more convenient to me, they matched the other dealer's price AND on top of it, gave me a further discount for making the drive to Everett. The other dealer, with whom I had an appointment (and will write a separate review about) didn't seem to want my business, but John at Klein Honda did. He made sure the exact car I wanted was on the lot before I drove up there and was an all-around nice guy to work with. I drove off in my very pretty new car without any aggravation and no over-the-top upsell pitches. Very happy with the experience! read more