HORRIBLE CUSTOMER SERVICE. applied for a home and we got a response a day via email. can never get…read moreanyone on the phone.

Beware the falsely inflated review on this organization. Those good reviews are mostly from…read moreinvestor/owners, not from tenants. Had this landlord for 2 years. Just signed a new lease with them on a new property and immediately regret it. None of the maintenance was done in advance despite having made us wait extra time for them to complete it. The unit was filthy when we moved in. Mold, floors and walls caked in dirt, zero cleaning in the bathroom, grout and caulk missing, disgustingly dirty bathtub, splattered filth on walls of the basement as well as more mold. Broken items around the house, missing smoke alarms, no access to some areas like the garage. We had to rent costly cleaning equipment to scrape the filth off the place and had to pay laundromat costs because the washer that came with the place never worked and they took a month to fix it. We met the neighbors and apparently they experienced the exact same thing when they moved in a month earlier. They are also return tenants and regret it. This is apparently how they treat good tenants. It's no wonder no one stays with them. After all of this, they had the audacity to charge us an additional full months worth of 'service' fee for 2 days we had access in February when they did absolutely *nothing* during that time. When I pointed this out, they offered me a gift card to make up for all the costs and problems we had. What did they send? Some amazon cards. Are you serious? I had to pay hundreds of extra dollars because of the lack of maintenance and they give us some stupid website card? Just don't bother if you're going to send something worthless. That was really unprofessional and insulting. --------------------------------------- Our last rental from them ---------------------------------------- At the last place we rented from them, it was sold in the middle of our lease. We spent 8 months of the lease having our privacy constantly violated and disrupted by showings. We were harassed at all hours by the realtor by text. It was so bad we had to report him. Buyers showed up to view the home unannounced, constant illegal lack of notice for showings despite promising they would stop. Realtor was totally absent. Didn't even view the property until 3 months in. He never came to show the home, made us do his job, then tried to coerce us to lie about the property during those showings to mislead buyers about known damage. When we wouldn't, he complained to T&H and they retaliated against us by barring us from our rental during showings. This is normally illegal but there is no one to stop them. This used to be a decent company to rent from but they have gotten terrible. Correspondence is non-existent and they have to be dragged kicking and screaming to do maintenance. Renter beware!

They are way over priced They may look good but its basically a bandaid they put over. And if…read moresomething quits working such as your air conditioner you are stuck paying for a replacement They charged me 600 to replace my air conditioner in a tiny apartment and the old man who is the maintenance man he is rude and has no clue how to fix things NEVER let him in your place alone he looks around to find anything they can get u on that will put money in there pockets instead of going in to do what he was called there for and he has no degree in heating or air conditioning so if he cant fix it he will blame u for breaking it and then you have to pay for it I had to pay 300 out of my pocket cause there were cock roaches in my apartment they never reimbursed me not a penny. Also they had broke a glass table and a wall click they never paid for that either the owner hates animals so if u have one dont let your pet go around him they say there pet friendly but they only accepts pets cause it adds more money to there pockets 200 non refundable per pet and 25 per pet monthly oh and Rick HATES CATS he puts poison outside the apartment so never let your pet outside alone

Too bad there was not a rating of minus stars. This property manager is the most condescending…read moreindividual I have ever met. I rented from him for 7 years only because I had family in the same area. He is nothing but a lying cheater. I spent thousands of dollars upgrading and enhancing the property and he never had a good thing to say. He skims on any major problems and takes forever to fix a problem. After I moved out he would not return my deposit, I contacted the Attorney General and my lawyer to file suit. Finally after 3 months he hand delivered my deposit. All I can say is stay away from this place and person!

I met Harvey and his team about 4 years ago, going through a very difficult time with investment…read moreproperties with a partner that basically walked away from the deal. Being out of state and working very long hours, my options were limited. Harvey was kind enough to call me back despite a very long day on his part. He was extremely knowledgeable about each of the properties, and gave me a rundown of what to expect. He was spot on. What made the working experience over the top was him and his team were extremely communicative and followed up with each tenant without me having to ask them. Just unbelievable service and commitment!

Harvey is a complete scam artist. As a landlord I have 1st hand experience, he did exactly nothing…read more that he promised for over 3 months and then takes my deposit money and will not refund it- yet he's done exactly nothing I highly recommend to Find another provider - you'll thank me later. T

We moved to Frankfort to be closer to our businesses and needed to find a home. After looking…read moreextensively at many different listings, we found one from Dwell Property Management. I have been in customer service for over 30 years, and Forrest and his team have been nothing short of superheroes. Moving into the home, Including the application process was extremely seamless. Not only that, they have an app with online options to pay as you get paid, or all at once. Not to mention the response time to emergency situations is nothing short of impressive. Being an older home, we had a few very small issues, and within the hour they were remedied. I highly suggest if you're looking for a home in any part of the state or nation where Dwell Property Management has offices, you won't find better property management than this. On a scale of one to 10, this team is a 17!

Absolutely exceptional property management company!…read more When we had to relocate for work, Forrest took the time to guide us through the entire rental process. This was our first rental property and Dwell Prop. Mgmnt. handled everything - cleaning, staging, advertising, background checks, leasing agreements, and landing the right tenants for our property. Over the last couple of years, his communication with us has been outstanding and whether it's a text or a call, always got back to us asap on any issue or question we had. When we decided to list the house, Forrest went out of his way to ensure we had the right contractors for repairs, cleaning, landscaping etc. I highly recommend Dwell Prop. Mgmnt. to manage your home if/when the time comes. Their fees are reasonable but more importantly, you will have the peace of mind, knowing your home is in great hands, which is invaluable.

They never listen to complaints or do anything for tenants. We needed help with a unit breaking…read moreterms and they haven't helped in almost a year.

Easy 5-star here, I've had 2 previous managers who lacked quality service, including months without…read morecollecting and notifying me the tenant was not paying rent! I made the right choice moving to A Step Ahead Management, not only did they get the non-paying tenant out, but they fully renovated my home, and rented it out in 1 day--unbelievable quality, speed and responsiveness.

Keith Farabee and CityPlace Realty Property Management are great! Keith has been managing my…read moreproperties for over a year now. He takes care of everything. The response time is extremely fast, excellent communication skills. They truly care about their clients and you notice it!! Keith is organised and always seems to keep their promises. His team acted very professional. I am very happy that my property has great managers!

Very shady, unprofessional, and the definition of slumlords. I would HIGHLY avoid renting from…read morethem. I lived at the Llanhurst Apartments and in the year I lived there the owners had changed management companies 3 times. In August my car was vandalized (a brick thrown at my windshield and it was egged). I did not get it back for 2 1/2 months and the second management company was extremely understanding that it would heavily affect my income on top of having extreme mental and physical health issues. The building is heavily infested with roaches and thankfully Kline Properties had exterminators come out but around the time City Place was taking over it was due for another round, which they never did so the bugs got very bad. During the process of City Place taking over management the entire building did not have heat for over a week at the end of January, which was coldest month of 2026. I received one 300 sq portable radiator for my 2 bedroom 1,200 sq apartment, which is not adequate as temporary heating. I was unable to stay in my apartment and had to stay at a friends house because of it. City Place officially took over February 1st and because of the heating issue with no communication besides a paper taped downstairs well over 5 days of having no heat, I put in my 30 day notice on February 6th. They wrongly filed an eviction on me on February 19th AFTER I put my notice in and requested a payment plan. I called them, was told to send my payment plan over (even though I had already emailed them asking to set one up and never got a response?) and it would be forwarded to the owners for approval. I heard NOTHING back. I was charged $500 for legal fees, ALL of March's rent, utilities, pet fees, and etc. although they changed the locks on March 10th. It is an absolute shame the way I was treated as a young adult already struggling with financial and extreme physical health issues, and I wouldn't doubt they've done this to people in far worse situations than I am. Kline Properties were extremely respectful, kind, understanding and communicated to the building better than City Place did while they were taking over management. Please stop treating tenants like they are a paycheck. They are human beings just like you deserving of respect!!!!! I'm sure they will comment about how I still have a balance but because of above said circumstances I'm sure that would be obviously understandable to most.

Finally maintenance came and did a great job on water and got it running. It's always a fright…read morewhen water don't work in your home but PMI took care of it. Thank you

Thiz company is a complete money pit. They charge for everything including paying your rent. My…read moredaughter moved out a month and a half ago. I paid a professional 500.00 to clean out the house because the reviews I read said that they will find something to charge you for and try to sue you. They still charged me 370.00. They make it so tedious to dispute the charges so that its easier to just pay them. They charge to come out to fix the garbage disposal, they charge to unclog the drain, and it waz never totally fixed because it continued to drain slow. We continue to contact them about problems and they drag them out. So when we moved out it was still draining slow and they are charging us for a problem they previously charged for, but nevet fixed. They are charging us for window screens that were NEVER installed, they are charging us for a porch light that nevet worked. I do not recommend any rent from these people especially if you are living paycheck to paycheck. I cosigned for my daughter and I feel like if I wasn't there to help guide her they would have charged her for much much more. The last problem i will speak about out of MANY is the air filter. They gave us the wrong size and when there was a problem they tried to say we put it in wrong. I had my daughter video tape the maintenance man while he was replacing it,he said in video that THEY had put the wrong size, and they still tried to charge us. This is the most expensive place she has ever lived because of all the extra charges. DO NOT PUT YOURSELVES THROUGH THIS NIGHTMARE