I waited to write this because I wanted to calm down and be sure I needed to leave a bad review. However, I was insulted to my face and screamed at and my apartment was left unclean and honestly looking worse than when KNR showed up so I want to save others from a similar experience. I hired KNR on 5/24 for a full move out cleaning on 5/31. 5/31 was the day I moved out and I was flying to Vancouver that night at 7:30 PM, so I had a tight schedule and booked 12 PM. On 5/31, I got a text at 6 AM from Kywanna saying there was an emergency and could a little earlier or later that day work? No problem but I had to leave by 5:30 PM at the latest. We agreed on 1:30 PM and she said it wouldn't take more than 3 hours. Kywanna's daughter shows up and I walk her through everything I wanted her to do. She knew we were moving out (the apt was empty) and everything needed to be cleaned so the place was ready for the next tenant. About 2.5 hours in, Kywanna calls asking if I know where her daughter is because she's not answering her phone. I go upstairs and my apartment is partially "cleaned" but her daughter and her supplies gone. A minute later, I get a call that she's downstairs and wants to come up. She comes in freaking out because her car was towed. Also, her phone is dead. I feel awful and give her a phone charger and she calls her mom freaking out about the car and complaining about being forced to come clean my place, saying she will never do this again. Meanwhile, I'm looking around and my place is a mess. Sinks are dirty, she didn't clean the shower, the floors are a streaky mess, the stovetop has been completely ruined with a film that won't come off because of the cleaner she used (at one point she screams at me that I should have told her not to use that cleaner on the stove). I start stressing because I have to leave for the airport soon and my landlord is going to be upset. I ask her to borrow some of her supplies so I can clean things that look bad (water spots on faucets which weren't there before because I always polish them, kitchen sink hasn't been touched, shower is dirty, floor still needs to be vacuumed all over, drawer from refrigerator is sitting out and she can't figure out how to put it back, etc). Now she starts insulting me to my face saying it's not her problem that things aren't clean and that if I want the kitchen sink cleaner, I can clean it myself and show her that it can be cleaner. She's also saying that the stove looked like that when she arrived and starts looking for the "before" photos in her phone, insisting that it looked like that, but never finding the proof. She continues complaining about me right in front of me on the phone to her mom. Finally, she hangs up on her mom and her mom calls me instead. Her mom can tell I'm upset and asks me to put on her daughter. Her daughter then proceeds to continue to insult me directly while using MY OWN PHONE IN MY OWN APARTMENT. Meanwhile, I'm literally scrubbing my kitchen and bathroom right in front of her trying to get the place clean. Finally, I go over and tell her she needs to stop insulting me and I just want her to gather up her stuff and go because I don't want to deal with her anymore. I ask her what I owe her and she says "You don't even remember what we told you to pay?!" like I'm an idiot. I just wanted to be certain I was still being charged full price because her mother knew that there was a situation and that her daughter was acting completely unprofessionally right in front of me. She calls and confirms that I owe $225. I get the cash and also give her a $40 tip saying I'm sorry her car got towed and I'm sorry she's having a bad day but she really can't be treating a client like this. She seems to realize that she's made a fool of herself and thanks me for the tip, offers a semi-apology and leaves. While this is happening, my fiancé had to go to the closest market to buy all new cleaning supplies so I could try to clean everything she didn't. He rushes to two different stores to buy things to try to fix the stove issue but nothing works. We're cleaning like mad trying to get the place to look acceptable and eventually just have to give up because the closest stores don't have the right supplies and we've run out of time and have to rush to the airport. I understand how awful it would be to have my car towed while I'm trying to clean someone's apartment and I know it really shook her up (and I felt terrible), but it's not an excuse for how she treated me and it's honestly not my problem. There's plenty of legit parking in my area (Rincon Hill on a Friday afternoon). So what I'm saying is DO NOT hire KNR Cleaning Company if you want a professional cleaner. It's possible that there are actual employees (not the owner's daughter) that work for KNR and maybe they would be ok, but I wouldn't take the risk. As predicted, my landlord is not happy about the state of the apartment. read more

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I'm so happy I chose KNR for cleaning services at my dance studio! I was chatting between a few different cleaning companies, but ultimately decided on KNR because of their next day appointment availability, and Kywanna had such a sweet spirit about her with her responses to my quote request. The service performed was top-knotch, professional, and timely. This will be my preferred cleaning company from now on! read more

KNR Cleaning Company - Home Cleaning Near Me

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Let's just start off by saying I'm not a crazy yelper and don't normally do negative reviews and I've never really hired a house cleaner before but to say I'm disappointed, sucks. I work 70 hours a week and have 3 jobs, my house has gotten away from me for Sure but that's why I hired someone to help me. I have a 580sq ft house that is one bed one bath, it's small. I was quoted 145$ for cleaning (I included at 15% tip to total 165$) and I asked for the living room carpet to be cleaned, this is EXCLUDING my bedroom where I put my cats away so they weren't in the way of cleaning( so even less than 580sqft) When I got a message from them letting me know they were finished (I was working as always) it was 3.5 hours after they said they were arriving (10-1:30) they let me know they recommended a " deep clean" and it would be $125 more, I didn't think much of it at the time but I wasn't opposed I just wanted to go home to see what it was like as is after the first cleaning. I was so pumped to go home and have a clean slate to star over with. The carpet looked great! as I looked around I just noticed that everything just seemed rushed cleaned. They didn't do the dishes, they didn't clean the corners of any of the floors, I dropped a piece of Art my niece made under the table and how I knew they didn't clean under there was the piece of Art was in the exact same place underneath the kitchen chair. When I looked in the bathroom, behind the toilet was still dirty and smeared with cleaner I think , the inside of the toilet wasn't clean, I came in with the brush when I got home and scrubbed with no effort and it came off to make sure I wasn't crazy. My husband is tall and noticed the top of the stove hood wasn't finished being cleaned, the base boards weren't touched, not wiped or anything, there were cobwebs on the side of the wall heater they were still there, the dirty dishes were stacked on the side of the sink and left there, so many things. I left them the cash and a 15% tip when I left for work. When I contacted them to talk about my disappointment or just get some clarification I was informed that the things I was asking about (oven, inside fridge, baseboards, doorways, dishes) were part of a "deep clean" which I was never informed of was an option nor did I know there were different levels of cleaning they offered, never in our correspondence in the hiring process was I informed of things that were included and excluded, no where on the website does it say levels or inclusions or exclusions. I would have gladly paid for the "deep clean" that apparently existed if it meant my house was cleaned but again I didn't know that was an option until after the fact. Again I was very forward that I was inexperienced in hiring help to clean my home and was looking for guidance They did offer to refund me 40$ after I informed them I hired a second cleaner (which I did) which I declined because it's not worth the headache. I fully respect the house cleaning professional and know it's tough work that's why after looking at the website I hired what I thought was a professional but I didn't get that unfortunately. I reached out to friends and family to see if these things are part of their standard cleaning service from their professionals they hire and everyone said yes. If you assume your client who has never worked with you and was forward with you about not know the "rules" of house cleaning, know what different types of cleaning you do is not fair, I can not read your mind and it's listed NO WHERE, if you walked in and said to your self, this house needs a deep clean, than why not message me and let me know that before you kinda cleaned my house and took my money, you texted me after you were done and THEN told me I needed a deep clean for 125$ more dollars for a total of $270 for 500 sq feet. read more

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K N R cleans how and what I want them to clean. When someone comes to my home or office I do not want them to see dirt by light switches, door handles, corners off my floor, cobwebs, etc. They have a high attention to detail, making sure that my place looks like a well kept, clean showroom! Thank you K N R! read more

Kywanna is a wonderfully nice professional to Hire. I used their services about a month ago and she made the process extremely easy for me and my family. The parts of the house that they did clean were done nice and in a timely fashion. The only downside is I wish they gave more clarification of what they will and won't be cleaning in the service that they are paid for. That is the only reason I'm giving 4 stars out of 5. Definitely room for improvement in communicating the levels of each cleaning service read more

I was looking for a cleaning company i can trust with my home. I have a two year old son and i like to keep it as child proof as possible including small items he can find to put in his mouth. She thoroughly cleaned my home not missing a spot without over charging. I highly recommend her and her cleaning service, you wont be disappointed. read more

KNR is a very professional cleaning service. They helped me in a pinch on cleaning a commercial office. I was very pleased with the results. I will think of them in the future. read more

She is so amazing ! Very professional . She came and cleaned my place spotless I will always refer her to people who need cleaning services for there home/apartment. She gets things done in a timely manner ! S/o to KNR COMPANY and her cleaning crew !!!! Thank you read more

I am very pleased and impressed by the way this company and its entirety. Very well mannered and trustworthy. I allowed them to clean my office as well as my home that was rented that the previous renters cared nothing about. I almost thought it was impossible to clean that place up!!! But they did an excellent job!! Very recommend them and will be using them again!!!!! Thanks KNR!!!!!!! read more