Customer beware I paid Freddy $2123.60 for a patio awning / hardware. This I got and installed but…read moreit will not roll up I have to do this by hand. So I really only have a white tarp hanging on the side of my RV. He will not return my calls, it has been 2 months. I gave him time to make this right before I posted this review. I had to give him 1 star to post this I would have given him 0 if I could. I hope this keeps others from being taken by this Service. George B. middle Tennessee

Freddy helped us out of a bad situation and I cannot recommend him enough. We were a couple days…read morefrom house closing and an out of state move when our RV trailer brakes froze and the wheel fell off, stranding the trailer in the street in our neighborhood. No other trailer repairmen would work on axles except for Freddy. He made numerous calls to try to locate an axle. When that was not successful, he was able to have someone weld a spindle to the axle and eventually get the trailer up and running. He went above and beyond making calls and exploring options because he knew we were in a pinch. Although he lived in williamsport, he responded to Nashvillemultiple times and had to deal with shipping issues with FedEx in the meantime. He was super friendly, professional and courteous. And his rates were very reasonable. He could have charged anything he wanted given our situation, but he didn't take advantage of it. He even took apart the other drums and repacked the bearings to make sure everything was in tight order. This is a guy you can trust and a guy who will do whatever it takes to help you out.

Update since last review 4 months ago. Almost immediately after posting my review, I received a…read morecall from Carl. He apologized for the poor communication and said that he would make me 2 sets of keys. He lost the set I left with him, so I gave him the key codes for the 3 keys that he lost and waited. While waiting for the keys, I went camping from April 10-13. During this time, I noticed that several electrical outlets were not working. Upon investigation, I found wires cut that were not reconnected, rendering 5 outlets out of commission. I called Carl and we set up a date for him to pick up the trailer to fix the problem. I asked him to put a junction box under the sink where the electrical repairs would be made as that would be a cleaner, more reliable repair. He kept the trailer for a week, as agreed upon, and delivered it to my storage space on May 4. He brought a single key to the trailer door with him, and said he forgot to grab the other keys (storage bin locks and hitch lock). Again, he apologized and said he would mail them to me. I texted a week later and asked if they were mailed and received no response. I texted again on May 26, and he responded and said they were mailed on May 22. It's June 4 and I still don't have the keys that I have been trying to get since last October. In addition, I just got back from camping again and, although the circuit now works, he did not install the junction box as I requested. He even said that he did when he dropped it off. Finally, and I say finally because I am done trying to resolve any other issues with this company, my air conditioning hasn't worked right since I got the trailer back. They didn't work on the A/C, but they did reseal the roof. It may just be coincidence, but based upon my experience with this company, I wonder if they did something to make it work less efficiently than before. I guarantee that there are better options in the area to get your work done, but if you choose to go with Spencer Janes, be prepared for poor communication, subpar work and lies.

I wish I could give Spencer Janes 10 stars. He kept me updated every step of the way, sent pictures…read morewhen needed, and went above and beyond. Everything I was concerned with was fixed better than I thought was possible and my TT looks almost brand new (she's old, really old so this is amazing). If you need your TT serviced, call and get on the schedule. Honestly, working with him is better customer care AND response time-wise than most dealerships trying to sell a brand new one.

Reliable Rv...outstanding..(repeat).."outstanding service. We had a leak which required us to turn…read moreour water off on a Friday. My wife, a stage 4 cancer hospice care patient needed a repair and water restored. Reliable RV Repair took care and restored our RV to working order. THANKS RELIABLE RV. YOU GOT MY 5 STAR...would give a 10 star if available.

Reliable is not just their name, it is their service. I had a plumbing repair and it was delivered…read morein a timely fashion and with great friendly and skilled work.

The whole experience was seamless and easy. They have a huge selection of RVs to look at new and…read moreused. The sales manager Casey was pleasant and really helpful and then he assigned me to a sales rep named Jeff. He was awesome. The finance department was super professional and got the deal done really quickly. Definitely would recommend looking for your next RV with them.

Easy to make appointment. Brought my fifth wheel in for wheel bearing and brake repair. Completed…read morethe work fast and gave me accurate price including tax. Most places tell you price then when you go to pay its 9.5% more because they didn't tell you full price

Rented an RV for a NASCAR race from these fine folks. Beau was our guy from start to finish and he…read morewas super helpful through and through. I booked the wrong dates 3 months ahead of time and realized it only a couple weeks before the trip. Unfortunately they had nothing available for the particular Rv I rented. I asked Beau if he could please find me something even if a downgrade or upgrade and he came through with a brand new 40 ft. class A Rv. Of course my mistake cost me more but our trip was saved. We had one little quirk with the Rv the first night. I was able to get in contact with Beau and he talked me through it and no further assistance was needed for the rest of the trip. Will definitely use Nashville Rv next year.

So many red flags with this business! I did purchase a beautiful destination trailer, but the…read moretransaction and customer service was horrible. Completely unprofessional, and Neil, the sales manager, was completely unwilling to make any concessions to ensure a happy customer. Very disappointing. With so many RV dealers available, do yourself a favor and shop elsewhere.

At first we were happy with how the salesman treated us at an RV show in Nashville. We found a…read morenice camper but we're unable to verify if our truck would be able to haul it. The salesman suggested putting a hold on it until the next day when we could call Ford to verify if our truck had the capacity. We found out that it could NOT, so we emailed the salesman Brian, immediately and asked for the money to be refunded. We hoped to find another camper with them instead. We were told NO. They would not refund our money. They claimed that "no refund" was written on the receipt but there was no such disclaimer. When we asked to speak with the sales manager or the owner the salesman laughed at us and said "Good luck getting a hold of him. He's never here." Brian lied at one point and told the secretary to "tell them I AM the sales manager." He was rude and downright unprofessional in the phone. He laughed at us when we politely asked for a refund and told us not to "make it personal". I'm sorry. $1000 is personal to us. He would not return our calls. This company would rather have kept $1000 from a retired Army Vet Green Beret with 9 deployments and a Kindergarten Teacher than offer the money back and ensure that we will be return customers. When the owner, Jett finally returned our calls he was not apologetic at all for the way everything was handled or how unprofessionally Brian treated us. In the end, after bribing us by saying, "If you take down the negative reviews, we will return your money" they finally returned it to us... 2 months later. We will NOT be going back and would NEVER recommend.

They're the best in the business and I highly recommend working with Jett and his team!read more

This U-Haul agency continues to perform above standards. I have found that I can always count on…read morethem, to support my church's needs in transporting food items each month for our community giveaway. If we ever experienced any unexpected changes to our original order, the gentleman that operates this agency works with us and for us to help resolve any difficulties. It has always been a pleasure to work with this U-Haul agency over the last five and a half years. I'd certainly recommend them to anyone!!

I truly value this U-Haul agency, in Columbia, TN. They have been supporting our church's food…read moregiveaway program since December 2020. We've enjoyed a partnership with this organization for 5 years, and we look forward to our success into the new year. Thank you, U-Haul for this agency, who's location is good, their hours of business are great for our needs, and the staff there are so very helpful. We're glad to work with them!!