What went well you ask? I would have to say that they make you feel like you're the number one…read morecustomer even though I knew I wasn't. I got to meet Jim the owner in person super cool dude. I was able to talk with him for about a half an hour about my build after that, Jess took care of me with all my questions and concerns. So with that being said thank you to the Hot Rod company.....

I have been using Hot Rod Company engines in many of my builds since 2021 and couldn't be happier…read more Hot Rod Company has been easy to work with, provide a great product, product is reliable, and backed by a warranty that i haven't needed to use thankfully. I wouldn't recommend a better company to deal with.

Needed windshield wipers. I picked out the wrong ones for my vehicle. One of the guys behind the…read morecounter told me I needed to go get different ones. I went back and found the correct ones and stood in line again. Once I got up to the counter with Raj, (very welcoming person) my experience was so much better! I paid for the wipers and he went out to my truck and installed them for me. I tried to give him a tip, but he refused! So many places put the tip jar out and you're expected to tip. This was one service I really thought deserved a tip for going above and beyond! I tried several times to give him the money, which was barely enough to cover a coffee at Starbucks, but he just wouldn't have it. Truely a genuinely kind person who enjoys working with people! Happy Holidays Raj!

Went in today to purchase items to do an oil change. Had all the items needed except a filter which…read moreneeds to be obtained from the counter personnel. There were 2 people behind the counter and a few others walking around trying to look busy. The individuals behind the counter were both on the phone and never once acknowledged me or attempted to call for help from any of the other employees. After approximately 10 mins standing waiting for someone to check me out I left. Another individual had been waiting also and I noticed he walked out behind me empty handed. Been a customer here for many years but sorry to say no longer. I'll go somewhere else to purchase all my automotive needs.

Took my car to Tier One after the dealership tried to gouge me for $8,000. Tier One rechecked…read moreeverything that the dealership did and saved me $7,000. They explained everything they were going to do and even with some hiccups with shipping they still got me back in my car in just a few days. To add to their level of commitment to their customers, they even stayed way past their closing time just so I didn't have to wait until the next day to pick up my car. Tier one is now going to be my go to shop whenever I need.

tl;dr: Salesperson CeCe ignored repeated requests to protect our credit rating. Then lied to us…read moreabout it when we got to the office to sign papers. PDI tech passed off damage to side skirts as a "feature". Mixed experience. Trailer is great and we got it with minimum fuss. We had pre-approval from my Credit Union for the purchase. Over the phone, salesperson CeCe asked my wife and I to fill out the BlueDog financing application because "We need it to work with your bank". I told her explicitly on no fewer than 3 occasions "We already have financing. Please do nothing that will result in a credit pull. My wife and I are trying hard to protect our rating." I also wrote it on the application. Each time she assured me that she wouldn't. Of course, as we were already halfway to Spokane (5 hour drive) my wife looked and Surprise! At least 2 credit pulls from Spokane. When we arrived and complained, CeCe tried to explain to us that we didn't actually have a pre-approval (despite having email to the contrary). She pretty much evaded and deflected any questions we asked about anything. When we got into the finance office, Kurt (finance guy) was aghast when we told him. He looked at the app and saw the "please no pull" note, and admitted to not seeing it. CeCe had not ever conveyed our request to him. He gave us a parts credit to try to ease things. So Kurt a) owned the problem and b) tried to make it up while CeCe just pretended it didn't exist. Don't deal with CeCe. When we drove over to Post Falls to pick up the trailer, our PDI tech was nice enough, but when I pointed out a weird bulge in the aluminum wheel skirt, he gave us some line about it being "to give extra room in the event of a tire blowout". Which sounded like BS at the time, but we had been on the move for about 8 hours at that point, and I just wanted to get out of there. When we finally got to our campsite, I took a closer look and it was totally due to damage. Comparing the two sides of the trailer makes it really obvious. Also, there's sawdust inside many of the cabinets. I mean, how hard is it to clean that up?

Bought a brand new trailer, pop out wouldn't function on our first night out! They have had it for…read moreover 2 months! Still have no idea when we'll get it back and no one calls back. Horrible customer service!