Just got off the phone with Mike from Freedom RV. I've been waiting 2.5 months for the clear title…read moreon the rig I paid $19K cash on. I was supposed to have my title within a week or so, but instead I'm getting the run around. I'm stuck in Texas waiting to register my rig, and I can't go anywhere because they have dropped the ball on getting the title to me. They sent my title to the wrong place after I made an extra trip to sign paperwork to change where it should be sent. I'm trapped here because they won't get it together and figure out how to expedite my title. At this point, I can't recommend sending your business here. Really hoping they will help me out and get on it. Update || 6.16.17 || Well, I just received my title in the mail after four months!! Relieved to have it in hand. Mike was helpful throughout the process, despite it testing all of our patience and frustrations sometimes making their way through. Tara, the woman who originally sent my title to the California DMV wound up being relatively unhelpful. There was a point I called her six times over the course of two weeks leaving voicemails, and I didn't hear back from her. I'm not sure what her situation is, but having sent my title to the wrong place and then not making the effort to call back and help get it sorted through didn't leave me with a great impression. Perhaps she has other things going on that made it a challenge. I wound up having to send in a request of release to the California DMV instructing them to call me for a mailing address, and they sent it to me. All in all, I really appreciated Mike's help. I wish the title had been sent to the correct address in the first place, but what're you gonna do? If I'd received better service from Tara, I would make this a five star review. But the fact remains that the error was made, I was given justifications instead of apologies, and left much of the time to sort out someone else's error on my own.

I would not recommend. Sales process was mishandled every step of the way. After that you can…read moreforget about getting service done there. They are clear when you call that they are always booked out at least a month. They give the impression that they could care less with a very dismissive attitude on every call. I purchased a brand new travel trailer that needed a repair and was also told it would be a month. I will go elsewhere for service and for my next purchase.

I have been going to this location since I purchased my travel trailer in the Summer of 2021…read more Getting in for maintenance or getting a call back is consistently horrible. They are understaffed for sure but the worst part is no one knows what others are doing. I've left 3 messages the past 1.5 weeks to get in for service and have yet to receive a call back. Called around 11 again today, left a message again and at 1pm have yet to receive a call back. Called the front desk again and the person there had no idea I left a message, which is probably why no one calls back. Similar things have happened with service where no one person knows what is going on or what others have said or done, like paying invoices. Go elsewhere is you want to have any semblance of customer service or even responsiveness. They only get a 2 because the times I have spoken to service staff, they are very nice. Place needs better management.

The GM is a Joke. Blamed everyone for his errors. Wouldn't face us after a 10 month wait for our…read moretitle and many trips to them to get it fixed.

I sold my motorhome to RVs Northwest after having dealt with other dealerships while it was on…read moreconsignment. I reached out to RVs Northwest and they immediately contacted me. From the onset, the service was great all the way from the consignment person, Chris to the owner, Mike. They not only made the process seamless, they also flew the owners son Cruz down to pick up the RV for us. I felt like I was being treated like family by everyone. They are fairly new owners and are building a great reputation by treating everyone with respect and integrity. I would highly recommend them to anyone looking to sell or buy a new or used RV.

The service department saved our vacation! Our Nash slideout got stuck when we went to bring it in…read moreon our overnight headed up to Coeur D'Alene for the week. We finally got it in by pulling on it. I called RVs Northwest where we bought our Nash 5 years prior. Don in service said they could look at it when we got there to diagnose. When we arrived, Don immediately had Steve, their mechanical tech check it out. It had gotten out of sync, he found the hidden control box, reset it and resynchronized the motors, then showed us how to do it if it ever happened again. It's been working great since. Don and Steve saved our vacation! Thank you very much!!!!

Dave and Mike did a great job finding us exactly what we needed. It was a great day and we…read moreappreciated the service.

Am I happy or what? Yes!!!! Thank you Kenny Bartlett at family owned Bretz RV & Boats Sales in…read moreLiberty Lake. Their used RVs are in mint condition and typically quite above our budget. We went to look and see what layouts are available and better educate ourselves. Lucky us, Kenny had 1 and only 1 camper for us to see. He listened and knew this gorgeous Pleasure-way Sprinter was a perfect for us fit. It is beyond our wildest dreams and within our budget!! Why look further, no reason what so ever. We are now the proud owners and highly recommend Kenny to show you around. He was a joy to work with, patient, fair and never a hard sell moment. Grateful as can be

We just bought our first trailer at RnR and Randy B. was great to work with! He answered all our…read morequestions, showed us a range of options within our budget, was no pressure, and I highly recommend working with him for your next, or first, RV! Once we picked up the trailer, Cori F helped us learn the trailer inside and out! She was fantastic, funny, and reassuring as new trailer owners. She helped us confidently drive away ready to enjoy our new trailer!

I am updating this post as a consumer I feel the need to let others know that our experience…read more Being told faulty part replacement was the issue is disheartening. Parts replacement still requires good install and support. Repeated visits, time off work and extra costs to return based on work that was my done correctly equats to poor service. I rarely write poor reviews but I this has gone too far. First our Starlink was wired incorrectly requiring a 2nd visit and was told it was a miscommunication (what ends of wires are internal and external-we are to tell you that?), the refrigerator required at least 3 visits and still leaked to the point of ruining the slide floor causing the slide to buck and jump when going in and out resulting in a $10k repair. Even during dewinterizing they kept turning the ice maker line on after we as asked them not do that. More water on the floor. Then Roadmaster install, the truck wiring was done incorrectly resulting in my brake lights flickering. Dishman Dodge said take back to RnR. There is another return, taking time off work and gas. Now the new refrigerator doesn't work, it turns on but doesn't cool down. I literally took off all the plastic packing material and was so excited and to another disappointment it didn't work. Had to end our trip early and paid $80 for coolers to save $200 in groceries to be told, it worked? Seriously, it doesn't work. I took over 2 hours researching and troubleshooting resolution to be told in my comments did you check the breaker and GFCI. (Sigh). Of course we did. I don't post negative reviews because I am bored, but to inform others of our genuine experience. RnR can make their claim but this is my experience.

We have a 1999 Bounder motorhome, that needed some upgrades and work done both inside and out. All…read morethe work was completed professionally and beyond our expectations! Part of the work they completed was to replace our backup camera and add side view cameras. They also replaced the roof and skylight, replaced the carpet with LPV, replaced the catalytic converter, fix one of the side compartments that had been damaged, fix the interior floor that had water damage, and more! Our refrigerator work fine however after 20+ years some of the door shelves had broken, bless them, they were able to find used parts to replace the ones broken. I can't say enough about how well the work was done. Their crew's pride in workmanship certainly shown through on this job. We will certainly recommend them to anyone needing mechanical work or renovations done on their RV.

AC Repairs Toilet repair…read moreRear back-up & camera We came in with a laundry list of items for being on the road 8+ months with a 1 month stop. They were able to accommodate our schedule. Thanks Alexis & staff!

The team at NW Boat & RV are easy to work with. Very responsive, no pressure and on time…read more They took the time to walk me through a new purchased trailer and had it ready to go when they said it would be. Great team.

I rented an RV from Northwest Recreational on July 13th 2021. As it was very warm day, we used the…read moregenerator to operate the roof top air conditioning. The generator quit and would not restart 45 minutes into the trip. A call to the NW Recreational and Cruise America yielded no help unless we journeyed to a repair place the following day hours away from where we were located in the Idaho Panhandle. In addition, the unit was not clean, in extremely poor condition and maintenance. The toilet smelled horrible and was almost not useable. The lack of a generator prevented the remote camping we intended for our week of rental. While driving, the front end vibrated and the windshield wipers were worthless when we encountered rain. Further, the refrigerator froze everything and ruined some of our food. Northwest Recreational was not helpful with our problems whatsoever. They pointed the finger at Cruise America and Cruise America pointed the finger at Northwest Recreational. With no resolution on our issues from either party's part, we are left with disputing the rental charges thru our bankcard. On our day of returning the unit, we were charged two additional small amounts that Northwest Recreational had not clue what the charges were for and said they could not reverse the charges. Bizarre, yes. Northwest Recreational is extremely difficult to deal with. I would highly recommend not doing business with Northwest Recreational.

Heavy damaged RV roof, Doug & Bruno explained everything in detail. Melissa and crew arranged all…read moreparts needed in the fastest way possible. Every staff member are a joy to work with. Thank you!

From the owner: RV Roof Repair, Service, Sales and Consignments. read more