It's a car dealership, it's going to be kind of a crappy experience no matter what you do. Having said that, it was a breath of fresh air to shop here after a bad experience at another dealership. I came in with a TrueCar price on a used car with nearly no miles on it. They honored the price (which, I'll admit was the sale price on the car at the dealership) and the taxes and fees added were actually LOWER than the estimated fees TrueCar gave me. We shook hands, called our car insurance, ran over to the bank, and came back ready to drive off that day. Once we came back, we were brought to the main building without much explanation to wait for, it turned out, the guy who does the financial and legal part and closes the deal. We were told "5 to 10 minutes" but it ended up being over 30, and nobody was able to tell us who or what we were waiting for until the guy was finally available. All things considered a minor bump in an otherwise overall positive experience. We came home that day with the exact car we saw online for the "excellent price" we saw on TrueCar. read more

Koppel was sold and its now called heights nissan expect rude and guetto service in person or over the phone and a change on prices that makes no sense at all i was told one price over the phone 1,800$ for a service and a part being change on my car when i went to pick the car up they had added another 150$ 1,950$ (total) to the price and when i told the lady that was my representative (natalie) thats not the price you gave me over the phone she changed it but that just made me think she could have easily charge me 150$-200$ less if she wanted to are they just making prices as they go? read more

I recently visited their service department for an oil change and a battery replacement. During the initial conversation with the service advisor, I clearly informed her that my vehicle was covered under both the Security Plus Service Plan and the Service Plus Warranty Plan. I explained that the car needed an oil change and a new battery. Later that day, the service advisor called me with a quote of $278 for the battery and $230 for the installation, totaling $508. She also quoted $98 for the oil change, despite my service plan coverage. When I questioned the unusually high installation cost, she simply stated that it was "the rate." I also reminded her that the oil change should be covered under my plan. What made this even more concerning is that I was also told there would be a $250 diagnostic charge just to confirm the battery issue. Charging $250 to diagnose a simple battery problem is unreasonable, especially when battery testing is a routine, quick procedure at any dealership and often done at no cost. After this call, I contacted two other Nissan dealerships in the area for comparison. * Nissan of Bayside quoted $406 for the battery and installation. * Nissan of Garden City quoted $370 for the same service. Both were significantly lower than the $508 I was quoted. I then called your dealership again--this time speaking with the parts department instead of the service advisor. They quoted $278 for the battery and $115 for installation, totaling $428 with taxes and fees. This confirmed that the original installation charge I was given was incorrect. When I returned to the dealership to pick up my car, the service advisor was not at her desk, so I spoke with another service advisor. I explained the discrepancy and the quotes I received from other dealerships. He reviewed the information and corrected the charges accordingly. When the service advisor who advised me initially returned, she told me the paperwork was ready. The second advisor explained the issue to her, and she responded by offering a "discount." I clarified that I did not want a discount--I simply wanted the correct charges applied. She updated the paperwork, but at no point did she acknowledge or apologize for the nearly $100 overcharge for a basic battery check. A less informed customer might have paid the incorrect amount without realizing it. Battery replacements and battery diagnostics are routine services at any dealership, so it is concerning that such basic items were quoted incorrectly. This experience left me questioning whether the issue was a lack of knowledge or an attempt to upsell, neither of which is acceptable. I have leased and purchased vehicles from this dealership and have used your service department in the past, but experiences like this make it difficult to continue doing so. I expect transparency, accuracy, and professionalism, and unfortunately, that was not my experience during this visit. This is not acceptable read more

A little out of my way but worth the commute. Two thumbs up for the friendly, Professional staff and the cleanliness of the area. Cars right now are hard to find. Luis was very patient, answered all my questions and walked me through the whole purchase process. Pleasure doing busy and such an easy process read more

How I've tried -- Lord knows that I have tried to accept what I see as unacceptable, to quickly and continuous change the subject in my mind when committee is in session, holding a meeting that I don't desire to attend. So country mouse has finally killed and buried city mouse leaving any possibility of rewarming this once red heart to this miserable and crumbling place where I was born and bred. I guess we don't get to make that choice early on, but you can't deny the feeling forever either with wistful hopes of relocating and continual youthful misgivings. And if I don't go now -- then when? So instead of reoccurring bouts of getting defensively plastered, I went to buy a new vehicle, a big vehicle -- one that will comfortably shuttle me to the northern woods then maybe Mexico. My earthern world is moving too fast here and I'm tired of changing the brake pads. I told this all to Imran my salesman, I sensed he had something to offer me by his thoughtful expression and signalled me to follow. Towering over Rogues and Ravs with its eight foot top, I couldn't wait to sink my eyeteeth into what I could see from the lot across the street. I sat in and it snugged me, then I turned the key and Vrooom.. There's just something about a V8 -- once you have the power you never want to let go of it and with a 5.7 liter engine, one ton towing capacity and an interior cabin that seats fourteen, Imran suggested wonderfully. - Now paid in full and sitting pretty at home, my NV3500SL will undergo a few modifications then we're off. I'm bringing back the 'ole American tradition of the Roadtrip -- and just in time too.. read more

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Crooks I took my car in for an oil change and they tried to tell me that I needed over $4,000 in service to my car. I took my car to another mechanic and he told me that only $250 of the services were valid. Go somewhere they won't try to screw you. read more

Michael Velasquez in the service department is an asshole. I called the dealer because my VIN sticker is missing and I didn't want any issues with an auto repair I'm getting. Yes I understand the VIN is in multiple places in the vehicle but just try and remedy the issue for me. Instead I was told that that can't be and when I said yes it is I saw it with my own eyes I was told well bring it in. Just for that I will. Since I have a service plan I will still come her but I'm super close to canceling it because of this asshole. read more

Their computer system is not up to date what ever you did with the financial person such as being a platinum car warrantee package the service department or salesman or parts don't share that information so it works against you the customer for example ; I made an appointment for service but the appointment person saids I don't know nothing about your platinum service or loaner speak to your service advisor indicating that your not getting a car but other dealers give you an appointment according to the date they will have loaner for you!! It's a riff system ! I have 2 complimentary oil change for 1 year I tell the service advisor he saids OK and I still get charge but don't tell you you need to bring the paper to show us!! SHOULD NOT THIS BE ON THEIR COMPUTER? That's why I'm telling you it's a rigged system to get money from you and nothing in return! Buy your car else where!!! Then they give you your car fill Ty dirty!! read more

Koeppel Nissan - Dirty bird droppings and dirty pollen - Auto Repair Near Me - Jackson Heights, New York

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Do not do business with these people. They will do a bait and switch or completely pull out last minute and screw you over. The salesman here are liars. They offered me a deal and tried to do a bait and switch with a different car assuming I wouldn't read the finer details (the color of the car). I told them I only wanted the deal with the first car we agreed on. They agreed but told me the paperwork for the car didn't arrive yet. I waited a few days and they told me the paperwork arrived but the car got into a crash. I do not believe this at all. They are completely untrustworthy. They told me to extend my lease and wait until next month. But they will not give me the same deal because it will be more expensive. I could tell this was their plan all along. It's especially disappointing because I have leased two cars with this dealership before when the previous salesmen were there. The new ones are unprofessional and liars. read more

If only I can give this place a zero star. I have been getting scammed by their service department for quite some time now. I have written many emails to their management team but all they say is to call them and they will put you in VIP list for next appointment. Like why is there such segregation, everyone is paying for their services and should be treated equally. Also be very careful of their service department advisors, they get commissions on your total bill amount so they will recommended services you don't need and barely get your issues resolved you come in for not do they call to follow up on the service. I had the worst experience with their service dept a few weeks ago. My 2017 Nissan Altima with only 60k miles, was making a squeaky noise when I hit breaks. I made an appointment and took the car there. The service advisor suggested they will have to do a break clean up with will cost around $400-$500. I said ok do it. I drop the car off at 8:30am and never heard back from them until called around 1pm to get the status on the car. The service advisor had no clue and said she will call me back. She calls back and tells me I need xy&z. I said I just need the breaks serviced which we discussed but it's ok go ahead and change the engine and cabinet filter as well. She goes we need to do multipoint inspection and that take 24-36 hours so the car won't be ready today. I said I don't want this inspection so just do what we discussed, she goes it done already and I said but I told you I do not want this service as I need the car. Long story short, she was going to charge me $300 for the inspection but waved the fee and I never got the report anyways even as a curiosity. I pick up the car the car is still making the same squeaky noise. No difference at all and I lost $600. The service advisor never called me to follow up and check and see if the issue still exists but this is it for me with this place. I do not recommend this place to anyone even my in-laws. Go find a better shop and save yourself the headache and your hard earned money. read more

Service Dept: Needed a routine inspection on my newly purchased used car for the registration and the engine light had recently come on. I was told that I had to replace the transmission. Shelled out the money for a complete replacement because they claimed they would not pass the car for inspection without it. Koeppel took my money and told me the car was in top notch shape. 24 hours later and 70 miles into my first trip post-service, my car broke down on the side of the road and would not restart. Had to have it towed and inspected by another Nissan dealership upstate. ENGINE AIR FILTER WAS INSTALLED BACKWARDS. Koeppel claims they didn't touch it. Still not sure if I actually needed a new transmission. I deeply regret not getting a second opinion. DO NOT GO TO THIS SERVICE DEPARTMENT. read more

I am disappointed to learn that Alex Castrillon, who was always so kind and helpful is no longer working at Koeppel Nissan. I called to obtain assistance with a time sensitive matter only to be transferred from person to person. Once I did obtain a contact, I waited over a week to learn that I am to contact a different number. Will most likely not return for business at this location. UPDATE: I greatly appreciate Mr. John Knoesel's efforts in taking the time to assist with the time sensitive manner. He took the time to do his best and research documents that I needed. Thank you so much. Knowing someone cared enough to reach out and at least try makes all the difference. Sometimes, that is what truly matters. read more

Have been servicing my car here for the past 7 years and have spent alot of money with them. Recently took my vehicle in May 2024 to have the engine serviced and someone there is responsible for damaging the finisher to my driver side chair. They tried to say I brought my car to them in that condition and wouldn't take accountability for the damages. Used screws and drilled holes into my chair, attempting to cover up what they damaged and left the finisher on the seat in a complete shamble. I am really disappointed in the treatment I have received from them and hope whoever damaged the side of my driver finisher eventually get caught. Made a complaint with Nissan Consumer Affairs and they took their word over mine. I use to think highly of this place, but now I may have to find another dealership to service my vehicle. Shame on you Koeppel Nissan read more

Bought a 2019 car from them. The next day i noticed a fly in my car. Thought nothing of it. Until the next day I noticed four flies in the morning. I pulled my car apart and found they sold me a car with maggots. The manager tried to tell me the car was detailed before i bought it. Obviously not if there are maggots under the tire in the trunk. Took it back to them within the week for them to do the right thing and detail my car properly. They literally only cleaned out the part I pointed out and not even well. On my way home two more flies appeared. I called back and the manager never bothered to call me back. Give your business to someone else. read more

Koeppel Nissan - In the trunk under the tire. - Auto Repair Near Me - Jackson Heights, New York

This is for the parts department. I ordered parts online from them. The short version is they never sent the parts. I chased it down with them over the phone and they tell me the order was cancelled because they do not ship out of state. While I don't have a problem with a business having this policy. It would have been nice if their website didn't complete the order. Would have been even better if they contacted me to tell me that the order was cancelled. I was left sitting on my hands waiting for a part. The lack of notice for the cancellation is unacceptable. read more

We leased a 2023 Nissan rouge very happy with our new car , our salesman was very informative and showed us how to use a. Instruments, definitely tell our friends about the Experience . read more

Good people onest on-front prices with out having to pull your credit..... prices are right.. not like does other dealership's that puts there cars in the internet.. verry cheap on there page and does not put there fees on they internet.. and if they do before.. and the price it's good make sure .. that's that car it's ready for sale before.. they run your credit .. this people in koppel Nissan .. it's the experience that every other dealer should give... respect for the team and management..... read more

Two weeks ago i was very unhappy with how koeppel handled my recall situation... This is my update. After writing my usual yelp review and also the kickback survey through their automated system i had to give a disappointing review today that changes... I got a phone call on Monday from Tony the service dept manager he apologized for what happened and wanted to make it up to me So he promised me someone would arrive to my house and do the recall adjustment on the fuel pump... I did not know that was an option so he asked what is the was the best time for me. I told him thursday at 10. It is now 11:05 and the man finished and was on his way before 11! I was grateful for this... If only this was taken care of the first time... Either way they just earned a star or two today! read more

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purchased my brand new rouge from this dealer in nov 2012, dealt with a sales rep named lebron, service was outstanding!! from start to finish. fast forward to today, dealt with a rep named alisha, disgusting!! she spoke to me as if i was a bother to her. phone disconnected and she didn't have the courtesy to return my call. i wanted to remain loyal because of my interaction with lebron and not to mention i still have my vehicle all these years with no problems. however i refuse to beg for service or to be treated any less than like a valued customer. will take my business elsewhere.... extremely disappointed!! read more

I'm a long time customer with koeppel nissan this is my second car with koeppel Nissan, I'm really disappointed with nissan I have a 2016 Nissan Altima I had an appointment today for a transmission problem and control arms to be replaced and they told me that it probably will take 3 to 4 days to fix my car and I ask nissan can I a get a loaner and they told me that they don't give out loaner's anymore and I still have full coverage and I have 3 years warranty with nissan and this is how they treat their customers I will never buy another car at koeppel nissan on 74-15 northern blvd they are the worst they expect me to rent a car until my car get fixed. REALLY DISAPPOINTED read more

Zero stars if it was possible. My car Malfunction on me twice in the past 2 weeks. They provide no towing. Had to jump start the 1st time and take it to service. Claim to resolve all the issues, this past Friday car malfunctions again and can't start up. I called Saturday explain the situation. Again no tow to help get the car to the location and not only that, you need an appointment which would've been Wednesday Dec 6th. How can I get to them if the car doesn't start? Got an outside tech to check it out Tuesday Dec 5th. Battery was no good after they claim it was fine. Paid for new battery and tech time. Called for reimbursement, was told to call corporate. Spoke to corporate no reimbursement because outside tech was used instead of dealer service and warranty was still active. Now I'm out almost 1,200 dollars because both the dealership and corporate is incompetent. Already filed complaint with better business bureau and DMV NY state dealership complaints. Keep your money and find a better car and dealership. read more

The team at Koeppel Nissan especially Abdul and Adisha were beyond wonderful. They made my transaction transparent, professional and had me in and out without any drama! Thank you for everything. read more

I went to Koeppel Nissan / Mazda after receiving a KBB Instant Cash Offer and it was a complete waste of time. I had a terrible experience with David Chin. I get everyone is going to try to negotiate, but this was negotiating in bad faith at best and bordered more on dishonesty than anything. I would recommend you trust the reviews and take your business elsewhere. I ended up selling my car to another dealership that was honest, transparent, and a much better deal than Koeppel. read more

I had a recall done here for the hood latch of my car and an over priced battery replacement, went home confidently believing that my car was fine until it wasn't. My car stopped in the middle of the street out of nowhere with a battery sign on the dashboard and ironically enough when I tried opening my hood, it was LOCKED. There was no way to open it at the moment so I persistently called them to try and schedule an emergency appointment asap. To my surprise they said they were completely booked and I had to wait for an opening for the following week. I get my car serviced there and don't mind paying their prices thinking that they're legitimately professional and trustworthy. They brushed me off saying they couldn't do anything about it. Guess they don't mind being liable for their incompetence of service. Take your business elsewhere!!!!! read more

Update #2: Got an appointment with the Nissan Dealership in Flushing with no issues. Not only did they solve the problem, but they did it in under 90 minutes from start to finish. Didn't jerk my chain, didn't charge me a fortune and didn't tell me I'd need to leave the car or treat me like I had no idea how my car worked. They did what I asked and the problem was done. If Koeppel had been half as competent, this issue would have been cleared up weeks ago and a lot of agita would have been avoided. Do yourself a favor, find another dealership. No need to deal with this one - there are better ones out there. Update: I was contacted by John K, Loyalty Manager for Koeppel Nissan, soon after writing my review. I was initially impressed with the response and looked forward to having my mind changed. That wasn't to be the case. I got on the phone with John and we discussed the issues and he told me that he'd look into it and get back to me one way or another with some sort of resolution. Although I was fed a litany of platitudes about being a loyal customer, the result was just as bad as my first encounter - John K took my information, emailed to say he'd have an answer for me the following day and then just Ghosted, never to be heard from again. I've sent multiple emails and left several voicemails with no response, not even a courtesy - "we can't do anything for you". Bottom Line, just because the Loyalty Manager responds to a review and claims they'll do what they can to help, the reality is that it's all for show, lipstick on a pig. Loyalty Manager or not, Koeppel Nissan and Nissan in general has no respect or loyalty to it's customers. From the way they withhold information, ignore issues or just plain treat people who spend 10's of 1000's of dollars with them, I'd suggest purchasing your next vehicle from different organization. I know I am. read more

Been going back and forth on this location because when I first came in for the problem they didn't fixed it and our car had broken down when I took it home because we paid diagnostic fee for them to see it but they fixed other problems instead of what we came in for had to go back and pay again. Horrible service with the cashier. She made me go the back for my paperworks which was already in front of her. read more

Car service department is terrible for Koeppel. Good luck trying to get someone pick up your call on checking out the status of your car.

I was planning on going to this dealership tomorrow to look on the new cars, but after reading all of these negatives ratings, I changed my mind. I'm a very serious minded person and would not allow any of these companies to take me for granted read more

Everything was perfect at this dealership. They were very well behaved and helpful. Very specious - large facility. This is my 4th visit here, first time taking any service, oil change. I have been here before to buy parts. The reason I am giving 1 star rating because, they screwed up big time with my simple oil change! My Nissan Murano 2010 requires 5w30 and they gave me 0w20 oil! I found out after I came home, when I looked at the invoice! This is unbelievable! read more

Koeppel Nissan - My Nissan Murano 2010 requires 5w30 and they gave me 0w20 oil! This is unbelievable! - Auto Repair Near Me - Jackson Heights, New York

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I would rate 0 since you deserve it. Full of lies from the so called product specialist to the sales manager, John L. Buyers beware when they ask you to sign your name next the offer on paper. They may steal all your information, from your drivers license, your social (when they get insurance details) and your signature. Not recommend to anyone! read more

Very busy, professional dealer. Went in to get a specific monthly payments since I am retired now and the salesman Stephen B was patient and helpful. His GM locked my deal down on A Nissan Altima SR which drives like a smooth jet. Thank you for your time. Go there or the Mazda dealer nearby. read more

I definitely don't recommend this dealer, they just care about selling you a car, i by fact know there's better options than them who are going to take care of you if you have a problem. Thank you Koeppel Nissan for giving me just headaches read more

Disappointed and unprofessional team! Do not recommend this dealer! The representative women Kelly put wrong info on rental car by full tank gas and 727 mileage for me to sign the paper when picked the rental car. I only drove to flushing and queens college then back to nissan return the car next day. Round way total 20 miles at most. But when returned the car, it's shown 789 miles and 3/4 tank left. IT IS IMPOSSIBLE TO USE 1/4 TANK FOR 20 MILES! I questioned about the gas using. Kelly just said, " if you don't fill it up, I'll charge it to your credit card. I have your credit card information." This is how they treat customer! I didn't use that much gas, why I need to fill it that much??? Very disappointed Koeppel Nissan! Will not buy or fix car here again! And do not recommend other consumers come here. read more

Koeppel Nissan Northern BLV if I could give them zero star I would. They are VERY VERY VERY DISRESPECTFUL, RUDE, and UNPROFESSIONAL. I came in to ask for a Nissan Rouge. They assigned me to Clifton Boyce one of the most unprofessional and disrespectful salespersons I have ever met in my life, he knows zero about customer service. He started with a bad attitude makes us feel unwelcome, he barely answered any of our questions. I asked about the price of Nissan rouge SV and SL and he said that he can only tell us the price of one of them, not both so I need to make up my mind first. I couldn't believe It when he says that my question was tedious and he doesn't want to waste his time if I'm not buying the car at the moment. It was very shocking to me the way he talked to us. I had the worst customer experience in that place. It's like they want to tell you what to buy without questions. The managers saw what happened and they were fine with it as if it's the normal way they treat people. I refused to be treated that way, I'm sorry you lost my business and I will make sure to let everyone I know never come here to purchase your cars. I left for another dealership and the people in the other place were super nice and very professional so I decided to buy from them. Don't do business with this place. I am very disappointed with them and their bad service. They have no respect for people. I am also writing an email to the corporate and Nissan itself and letting them know this place's unprofessional service will negatively impact Nissan's reputation read more

I feel betrayed by false misleading advertisements by Nissan Koeppel. It's about how much money they can get not customer satisfaction. I also want to know why one Nissan dealership has a cancelation policy of 30 days on new leases and this one does not according to John Lebron. read more

I would only give the sales person a 5 star. I just purchased my lease not even 24hrs ago. And I'm starting to think now how I felt pressured to just agree with a model car because they did not have the car I wanted in black. The sales person was trying to explain all the features I will not have with the car I purchased and the manager just interrupts and says "what he's explaining its features you wont care about" and now I'm realizing that the sales person was trying to actually help me while the manager was just putting pressure on me to say yes to the car. I don't know anything about cars so I would of course trust someone who works there. The managers energy and tone of voice was awful. Speaking like I was going to get the car for free. I wish I saw the reviews before renewing with Nissan. read more

Disorganized, incompetent? No consistency in experience. Some days ok on oil change then other days told an hour snd still sitting there 3 hours later . Today is typical , Friday we are told , come in monday and we will look into back radar that stopped working , it's under warranty. Get there early , 7:15 and we are told , oh no it's $180 just to LOOK at it . Told em to forget it . Coincidentally I get a call from sales about " maybe I'd like too look at Nissans because my lease is coming to an end soon " . Not at this dealership ! read more

Wow! What a place! At first we went to Bay Ridge Nissan and we were appalled by the terrible service. Mom was admiring the Nissan Rogue for 20 min and no one approached her, sucks for them. We didn't have our suits and bling on but that should be no reason to ignore customers. Friend says go to Koeppel Nissan and so we went. 2 minuntes later, a friendly salesperson by the name of Nash approached us and took us out for a test drive. Mom loved it. Of course there were some negotiations which are always tough on both sides but in the end, we came out happy. Literally signed that day and picked up the car 3 days later. The follow-up they do is also amazing. Nash went out of his way to call us to make sure things are ok. Being in sales, I know how important this all is and appreciate all the efforts. read more

Three months after I purchased my 2021 Nissan Altima SL, I learned today 02/23/21 that my "All wheel drive vehicle"(AWD) was instead only "Front wheel drive." During November of 2020, I traded in my 2015 SR Altima for a newer model. During the buying process, I repeatedly mentioned that the car I sought as a replacement needed to have the emergency stop assist feature alongside AWD. Imagine my surprise when I learned this was not the case after bringing my car in for its first maintenance check. When I asked the a manager if my vehicle was AWD, he replied "No" and quickly referred me to the floor sales manager. I was then told to see the General Sales Manager (Mr. Clem) who strongly defended the sales conversations I had with salesman N. Jackson as not being deceitful. The manager also played recordings of numerous conversations I had with Mr. Jackson however none of the ones which contained the words "All wheel drive were available to be played. My wife, family, best friend and numerous close colleagues can attest that I always maintained that AWD was a required option in the purchasing of my new vehicle. I could honestly say that I must've asked if this feature was available in the 2021 SL Altima I was purchasing, more than a dozen times and each time, Mr. Jackson's response was "Yes." He never even mentioned that the 2021 SL model that I inquired about before purchasing my vehicle, came without AWD. My 2015 Altima was in great condition (notwithstanding a small dent) on its front driver side fender. The mileage was low and it had 270 horsepower. It was also front wheel drive. Why would I give up all that power, with the 2021 vehicle only having approximately 180 horsepower, for another front wheel drive vehicle? When confronted, Mr. Jackson stated, with a straight face, that I never indicated any interest in an AWD vehicle and that subject was never discussed between us. I just had to stare at him with astonishment, disbelief and shake my head. He could not ever look me in the face when he said those words. I chose not to argue with him. If work ethics and honesty are not necessary requirements for him to do his job, I pity any future perspective car buyers that have to negotiate with him. General Sales Manager Clem did not help resolve the issue by offering to extend my loan from a five year to a six year term with the monthly payments remaining the same. What's an extra $5400 right? I politely declined. I spoke to Business Manager John K. who told me he didn't believe me. Again, I didn't argue, I simply thanked him for returning my call. I just didn't want anyone to say I posted a negative review without speaking to upper management. I've been a faithful Koppell Nissan of Queens customer since purchasing my old 2015 from them the same year. Today they lost me as a customer. Never again will I deal with anyone at that dealership nor spend any of my hard earned money on service, maintenance or parts in that place. I originally gave my overall buyer's experience a very good rating. If I could take it back, I would without hesitation. read more

I took my 2011 xterra to get an oil change as well and get the ignition checked. My car did not want to start (sometimes). I was charged 180.00 for a "Diagnostic " that was never done. I kept walking in and out from the waiting area to the shop area. I watched my car get raised and the oil change done. I watched the car get lowered, I then observed the tech turn my car on with the key 3 times and then he used the remote start 3 times. He then climbed back into my car and drove it back. No issues. My car didn't want to start the next day. I didn't have a check engine light, but I decided to use my own diagnostic machine. It gave me a " 2 codes P1550" and "C1163". I looked at my battery terminal and saw that my + terminal was very loose and almost off. I tightened it and no issues. I spoke to a Mr. Knoesel about this. He falsely claimed that a diagnostic was had been done, that he spoke to the tech. Had one been done they would have pulled any one of the 3 codes I pulled which lead to the battery wire loose; the problem. TOTAL RIP OFF !! Second bad service read more

Koeppel Nissan - Auto Repair Near Me - Jackson Heights, New York

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