Becky gave me beautiful layers to my apparently hard to manage hair-I say that only because I have a lot of hair and it is thick (and silky!) and it is very hard to find a stylist who can do justice to my hair! All that said, my experience there was great and I will definitely be returning. read more

I was lucky enough to get an appointment with Sarah when I randomly called the Salon to set one up. She is amazing when it comes to color and I have loved every hair cut that she is given me over the past 18 months. She has done over all color/highlights/balayage and I've been really happy with all of them. She really does a great job of listening to what you want and making suggestions that will work with your hair type/current color. Also, she is a lot of fun to talk to while you are in the chair! read more

I went to this salon at a last minute notice as I wanted some guidance for coloring and a cut. I booked with Sarah and safe to say it wasn't the best experience. There were a couple of times I felt insulted - like how I shouldn't spend money on my daugher in toys she doesn't pay with and spend it on myself getting my hair done, or how it's "ew" that I'm in the hospitality business. Maybe it was a joke, which it could have been. Needless to say I thought it was going to be a more professional experience. Personally speaking, I would never interject someone should spend more money, but simply upsell the product and let the product speak for itself. I would also never speak ill of a certain career or the time it takes to commute. Also, I had to change my appointment time and I called 5 times to then finally recieve a text from someone. Maybe they have vacancies for a front desk job, but it should be a thing to have someone answer the phone or maybe text the person after 2 attempts. read more

Absolutely in love with this place. The atmosphere is perfect the people are so nice! And not to mention that the stylists are outstanding at their job! I went in with green and blue hues chopped up hair and came out with exactly what I wanted. Love the quality and care the provide. I had Brie and am never going to anyone else ever! So happy and am officially hooked on this studio! read more

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Been back and had another amazing experience with Stacy. The stylists here are incredible.

HIGHLY RECOMMEND SARAH! I just moved to North Carolina. I've always had the same lady cut my hair back home (Chicago), so getting my hair cut by someone new is always terrifying. BUT Sarah did an amazing job! I have wavy to curly hair & she knew exactly what to do. My hair looks and feels so healthy. She's also SO sweet & nice! read more

Sarah Jones made my hair go from drab to fab. I like when my hair looks more expensive than it really was :). I highly recommend her.

Walked into this place because it was recommended by a client of mine. We did not have an appt and we were told to hang on they were gonna call to see if someone was available. If you do not take walk ins please post that on your door. I left dissatisfied and will not be returning. I gave 2 stars only because the stylist was trying to help the best she could while attending to her client as well. No front desk help?! read more

Went to transition from red to blonde. After three visits my hair still wasn't blonde. I've always transitioned in two sessions and after the third session without results I decided to switch salons. read more

November 16, 2018 i had an appointment for my hair. I forgot her name but i showed what kind of updo style i want her to do to my hair. She took so long to figure it out how to do it and end up not getting the hairstyle that I wanted. Plus i told her to make sure it hold strong but got to marine ball the bobby-pins/ U pin. Starts falling. And charges me so expensive read more

Since moving from Germany, Jacksonville humidity has wreaked havoc on my hair. Though my skin is loving this weather, my hair is one big frizzy mess! To combat it, I've decided to try the Keratin treatment they offer. I went to my scheduled appointment and once my hair stylist, Sean, informed me that I couldn't do basically anything with my hair for the next 48-72 hours. Once he realized I had to tie up my hair for work the following day, he was hesitant to even do the keratin treatment for me, for fear that I may not be happy with the results. This treatment takes up to 4 hours so I know he blocked off 4hours of his day to do this. I couldn't believe he'd rather waste his blocked off 4 hours than risk ruining my keratin treatment! I felt bad about wasting an appointment and decided to have my hair cut and colored to make up for lost revenue and to save my time. I planned on having it done a month later anyway. My hair was meticulously cut and colored. Three and a half hours later, I was happy with my new hair cut and evil water hairs were gone. Salon owners, Gena and Sean, opened up this salon recently, though they are not new to the scene. They and the rest of their crew appeared to be veterans of their trade. While there, I saw Gena taking pics of newly, finished hair color arts of work. I sat there, envious of this gal's new blond bayalage color! The mood was light and uplifting the entire time. This is the perfect place to get your hair needs done in a relaxed, chic environment. Free wifi, beverages, and new celebrity magazines are just icing on the cake. read more

It's only getting 2 stars because the first time I went here I got a stylist that absolutely botched my balayage, when I found a different stylist in this same salon that seemed to specialize in blonde balayage I decided to give them another chance. I didn't even tell the second girl I got my hair done by someone else in her salon, she told me I should have asked for my money back and that the amount that first girl charged me was unreal. It was $250 including tip. The second balayage I got from the second stylist was amazing, and half the price. So I decided to go to her again because I thought I found my forever stylist, I understand with Covid and all this chaos it's hard to schedule and things change. But I scheduled an appointment even though her soonest availability was THREE MONTHS out. I confirmed, have texts to prove it and for some reason I got a gut feeling a few days before my long awaited appointment to contact her and double check we are still good. She says she's so sorry but she never booked my appointment. I screenshot our conversation of her telling me that we were booked for that time and day and she just said she knows she dropped the ball and is sorry. Instead of doing what I believe would have been the right thing and squeezing me in as soon as possible she tried to pass me off to someone else in the salon I'd never heard of or seen this business even show her work. They lost my business forever and if anyone asks me for recommendations this will not be it. I really thought I found a great salon to trust with my hair because I'm finally in a financial state where I can afford to get routine appointments to take care of my hair. The scheduling needs to be way more secure and they need to invest in some kind of portal to do it on cause waiting three months and then find out just days before that it wasn't even scheduled is ridiculous. read more

I've been going to Koi since it opened, to my hair stylist Josh Kelley. I always get exactly what I want and get to try the newest best tried and true products ....he always tests them out first and reads up on them before bringing them in to use on his client's hair. The Keratin he uses is amazing! My dry curly fine super frizzy hair stays stick straight and frizz free for six plus months after one treatment in sticky eastern NC. I wasted sooo much money trying all the different treatments at Ulta that did nothing for my hair before coming to him. He promised it would work and it sure did! Always have the greatest cuts too! You will not leave disappointed! I drive over an hour each way just to see him, and it's completely worth it! read more

Made an appointment to get my hair done. Went in wanting purple and came out with red. The color and highlights were nice but it took close to 4 hours and multiple flat iron scalp burns. The atmosphere for the employees is very nonchalant. They openly cuss and gossip, which is okay but sometimes there are kids present. Probably will not be going back. Never say never though. read more

I absolutely love this hair salon! I have been to several different stylists for cut and dyes and they all did amazing but Brie is my favorite! I have seen her 4 times now for cuts, treatments and highlights and every single time she perfects my hair!! Would definitely recommend this salon! read more

Josh Kelley is the like the best hair dresser in the WORLD!!! He is funny and always on top of things. I never have to tell him how to do my hair as he knows what I want when I want it. He is easy to work with and I love it... Josh is super amazing and worth the drive. Not only is he my hair dresser but my dearest friend now. I love him and recommend anyone to book an appointment with him- you will NOT be disappointed. read more

After being spoiled by my hair stylist in VA, moving here was a bit of a culture shock in terms of my hair, especially finding a stylist with true talent. I looked for months for someone and finally succeeded! I love my hair, Josh was so informative and answered all of my questions. He also is extremely personable and knows what he is doing! Couldn't be happier! There are also other stylists in the salon who do great work as well. Everyone was so nice. Definitely going back! read more

I finally found a salon I like in Jacksonville. Jessie was able to squeeze me in last minute and did an amazing job! Very happy with this place. Definitely coming back. read more

This place looked new, edgy, and clean so I decided to pop in. There's no receptionist (should have walked out immediately never to return) but instead after waiting 10+ min with no greeting from anyone, just ppl talking amongst themselves. I took some papers with me to try and call for an appointment on another day, thinking maybe it was an off day. I'm new to the area, I don't know what Jacksonville has to offer and that place looked nice, maybe it's the best I'm working with??? So I went online and saw all these nice reviews and pretty photos, I kept going. Well from there I got the run around trying to make an appointment and needed to directly text the stylist themselves. Then I got to my appointment, stood then sat there looking around. Still no receptionist to check in with, I don't think they have one. Eventually after looking lost at everyone I could make eye contact with someone spoke to me. ..."She'll be with you in a little bit" 15 min later (at least 20min after my appointment time) I was greeted and seen. It looks like stylists just rent a station and handle there own clients and don't bother with anymore. Which is probably great for stylists with their own clientele, but not for new ones. I met with my stylist, told her what I liked, she did my hair, I paid $200+ left happy. Got home, saw missed grey hairs, and a slew of other crappy things after washing my hair. I even got a blow dry later that month, and that stylist commented on how badly I needed a haircut.... I JUST got one less than two weeks ago ‍ I did contact and discuss options with the stylist to correct things, but there was no resolution. Do yourself a favor, and walk out immediately when you notice no one gives a shit if you need help. read more

Great Salon! Wonderful and Welcoming Atmosphere! You know the salon that you walk into and automatically feel welcomed, everyone speaks and talks amongst one another, Well Koi Hair Salon is it. I just recently found this salon from a friend referring them. I am so glad. I have always felt when I walked into a salon as a new customer that I wasn't apart of their click and felt unwelcomed. Gena who is the owner is wonderful and nice. She has a forever customer with me. Give it a try, you will not be disappointed. read more

I really wanted to like this salon. Parking is horrible since the small lot is shared with other businesses. I walked in about 10min before my appointment, and stood at the front desk for about 5-10 min without being acknowledged. Finally one of the stylist asked if I had an appointment, and I told her who my appointment was with. The person I was booked with acted as if she had know idea she was expecting me, and I had to show the messages showing I had an appointment. She did work me in, but the whole time it felt awkward. The cut was good and I'm happy with the results, however, I probably wont return due to the lack of customer service. read more

New to the area so naturally I was nervous to get my hair done by strangers. I got in very quickly because there was a cancellation, within the hour. I decided to do a different cut, much shorter than I usually do, and a eye brow wax. Haley was super patient and made sure I was loving it every step of the way. Everything from the wash to the blow dry was wonderful. I will absolutely go back to this salons and I will recommend to anyone who's in need of a new place. read more

I've been to this salon numerous times so I figured I'd get the same results as I have before. I have always preferred this salon, enough to drive 40min into Jacksonville just to get my hair done. Well needless to say I was a little early, so I knew I was going to wait a while, and I was fine with that. The fact that the stylists sat there talking about why I was early and acted as if I shouldn't even be there really threw me off. I contemplated on just leaving because I had a bad feeling after that whole thing but I had my card on file and they have a cancellation policy. I had pictures of what I wanted and I showed my stylist what I wanted (a cut and full highlight) and made sure to let her know I DID NOT want it short just trimmed with an angle. The stylist took all my hair behind my head and said she was only going to cut off the dead ends before coloring so there wasn't a waste in color. Next thing you know, inches were cut from my hair. My hair went from elbow length to just barely below the shoulder. I was in absolute shock and she knew it as she tried to calm me down and said "just relax" and walked away to mix my color. The damage was done what was I supposed to do. I sat there for 4 hours while she juggled between me and another client. The color was okay but the cut was horrible she did exactly what I asked her NOT to do and the cut is no where near what I asked for at all. I told her I thought it was too short and that the color was okay. All she cared about was getting out of there to go drink with the other stylist. I will NEVER return after years of being a customer. read more

Honestly was super excited to try this place; everybody there seemed nice and the atmosphere was extremely professional. When I went there, I had semi-permanent blue tips that I just wanted to get rid of. The stylists I had was enthusiastic and although acted like she knew what she was doing, honestly didn't. She first started off by bleaching my tips, and after only 20 min and not completing it full way, she decided to opt out of that route and start over. She then decided to dye my hair my natural color, which was to no avail and then we started over again. Next, she dyed it a color slightly darker...again to no avail. Finally, after being there for 3+ hours, she dyed my hair reddish/Black, which worked until I washed my hair two days later and the blue tips revealed themselves to still be there. Not only did I waste, in total, 4+ hours there, I spent nearly $200 on super damaged, reddish/black blue hair. After trying to get in contact so she can fix it, or at least give me my money back, I didn't hear anything back. Even when calling the salon, the receptionist didn't even care to try to help or act sympathetic. THANKFULLY, after waiting a month, I went to a more professional salon with someone that was able to fix a big portion of the problem. Unfortunately, I never got that money back and had to spent double that to get it fixed. Probably won't recommend this place at first; maybe will recommend it if it's with the owners or at least with someone very skilled or I'll have to give them a disclaimer over what happened to me. The environment was nice, but overall, my experience was horrendous and I won't ever be going back. (Wish I could give no stars) read more

I had an appointment at 12pm and didn't get seen until 12:20 ish. But is was worth the wait. I had a great experience and will be using this salon again. I went to Stacy and she is amazing! She was funny and talked to me the whole time. She is really a great stylist. Highly recommend her. read more

This place was amazing! I live in Florida and was visiting my boyfriend up here...had a major hair crisis that needed a color fix ASAP. Spoke with Jessie on the phone & told her what happened and she squeezed me in her busy schedule immediately with no appointment! Needless to say my hair looks PERFECT & when I visit my boyfriend I will be getting my hair done too! Go to Jessie! read more

I had a day off for once and they happened to have an opening, the entire time the hairdresser was being rude. Kept commenting on her own customers calling them names and telling me about how they fried their hair and look like the "bride of chucky". She kept leaving me to go to the back to eat(which I understand) but then kept asking another person for a glass of wine. I went in for full highlights and a cut, they charged me for highlights, balayage, two toners, color, and a cut. Doing all this without giving me a heads up. They ended charging me $345....Extremely unprofessional, not worth the money or time. read more

I came with my daughter to Jacksonville from Chicago so she could attend the Marine Ball with her boyfriend. Checked on Yelp to find a salon in the area. Bree did a fabulous job creating my daughter's updo! The price was reasonable - compared to Chicago prices. read more

Really disappointed and won't be returning to Koi hair salon to get my hair done in the future. I called because I haven't been able to get in to have my hair done in quite a few months (I had it done around November last) We recently PCS and we have no family nearby I have 2 older children and just recently had a baby boy. My husbands deployed and I thought I'd get in to get a touch up something to make me feel great but when I mentioned I'd have to bring my newborn I was discouraged and asked not to because it's supposed to be relaxing. I was asked to wait until I can have someone keep my kids, the thing is I do but when you nurse the baby goes where you go. Really sad and discouraged so I'll take my business elsewhere things are hard enough when you do them alone with children and your husband is deployed then to be asked to not get your hair done because they don't want you to bring your new baby with your really stinks. read more

Y'ALL!! If I could give more than 5 stars, I totally would! Nina has changed my life & saved my hair's life.. Seriously. I went to the same hair stylist for years and refused to go anywhere else. I would sacrifice getting my hair done for months, & I mean MONTHS, at a time just to go back home to Louisiana to my girl back home. Luckily, I started searching and found Nina. Words can't describe how incredible she is. Your hair literally could not be in better hands. I recommend her to everyone in town now. read more

A few months ago I made an appointment here to get my hair trimmed and my bangs cut. I forgot who I talked to but she definitely had a slight NC accent. Anyway.. I showed up early and checked in. But apparently they had nothing for me that day. I wasn't even in the system. I think because it was prom I either got bumped or forgotten about. I know what you're thinking.. "then why give this review 5 stars?!" Well I will tell you why... because Gena (the owner) apologized to me and gave me a certificate to come back and give her a chance to make it up to me. So I did. And I was impressed! She did a great job and even gave me a neck massage while conditioning my hair. THAT is worth the price alone - which is very fair compared to most salons around here. Especially since the quality of work Gena does us tip top! The atmosphere is great and they allow kids unlike Fusion. Everyone has a great attitude... and even though I never found out who initially booked me then dumped me - I forgive her. Because I probably wouldn't have been lucky enough for Gena to do my hair! A+ read more

I usually don't go to new hair salons. I was looking for a hair salon with good reputation and according to Facebook rating this salon seemed amazing. I booked my appointment for 1:15, I showed up my stylist Becky wasn't even there. Ok I'm patient so I waited. About 15-20 minutes later she shows up. I know if a client was late they would probably end up rescheduling the appointment. Anyways we got started. I asked for an ombré hair color and haircut. A couple of hours later and 130 spent I ended up with highlights. I had to go to Sally's to get a dark hair dye to try and darken my roots. Never again!! My mistake was not speaking up. But I mean like when you buy a shirt you like, at the store it looks good and what not, you take it home try it on more and sometimes decide it's not what you wanted and you return it. That's my situation. Anyways so I don't recommend Becky at this hair salon! read more

Sarah Jones cut my hair on short notice, and did a great job and was a total professional. My hair is mid-back length, straight, center part, and cut level across the bottom with a subtle face frame. I like a simple cut, and you'd be surprised how often stylists don't have a solid mastery in the basics and hide imperfections by curling the ends of your hair during the blowout or giving you a rounded edge at the bottom. While I don't mind a rounded edge for my personal hair needs, Sarah confidently gave me a laser straight cut, and offered suggestions should I feel more adventurous in the future for colors and cuts. There was no annoying oversell of any services, products, or the subtle "I've pre-booked an appointment for you 6 weeks from now" pressure. If I want any of the above, your great work will drive me to ask for it. Sarah only discussed options if I expressed interest first. Very professional and an absolute gem. I will be seeing her again. read more