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    KOKOS Scoop

    5.0 (3 reviews)

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    5 years ago

    Helpful 2
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    5
    118
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    7 years ago

    Helpful 1
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    6 years ago

    The best ice cream period... And I'm not vegan.. Just have some dairy intolerances but omg so good! We love it!

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    Hattie Jane's Creamery

    Hattie Jane's Creamery

    4.3
    (58 reviews)
    0.5 mi
    $$

    Quaint little ice cream shop adjoining Pucketts in downtown Columbia, TN…read more Good selection of flavors...of which we only tried a few. So a return visit is in order. I ordered a Turtle Brownie Parfait and my traveling companion chose a Minty Chip Milkshake. Both had "wowie-zowie" flavors, big and bold. Problem with my Parfait was that 3/4 of the dish was brownie, not bad if you're looking for brownie with a small scoop of ice cream. (Yes, their menu says, "Brownie bits, vanilla ice cream, pecans, more brownie bits, salted caramel and hot fudge drizzle, vanilla whipped cream, amarena cherry.") But I thought it might have more ice cream. The vanilla in it was good...just give me more. Minty Chip waas very very minty....so pretty darn good...but we didn't finish it. Definitely worth a stop and taste and enjoy. We plan to do so again.

    This was my first time inside this Hattie Jane's location, but I have been to many others before…read more The inside looked clean and bright, with the addition of a vintage soda bar counter display behind the ice cream coolers. The flavors are unique and change seasonly, ranging from Chocolatey Chocolate, Toasted Pineapple, and my favorite-- Nana Puddin'. The flavors and atmosphere were nice, but the service fell short greatly for me. Below are some pros and cons from my visit today. Pros: *The flavor and texture are pretty good at the price. You're getting a good amount of unique ice cream, from locally sourced ingredients. *This location offers samples prior to scooping. I did not get a sample; however, the family in front of us did. The amount seemed like a large sample scoop. *The inside of the creamery has a variety of seating from tables, booths, and bar stool seating. This was nice on such a hot summer day. Cons: *Service was very poor. There was only one worker when me and my two parents came. The young lady was very hostile and it seemed she was trying to get people in and out of her store as quickly as possible-- there was a lack of customer service or hospitality. *My mom asked for a waffle bowl of ice cream with a caramel topping. The worker was very rude and said toppings are only allowed on ice cream in cups, but no type of cone. Maybe this should be posted for customers to know or staff could relay this nicer. *They have a large wall behind the ice cream counter of daily and seasonal flavors. Unfortunately, they were out of many of these today. You can't see the actual case until it's your turn, so it was disappointing to get up to the counter only for the worker to rudely tell you they're out of many of the flavors. Maybe these could be taken down when out of stock since the sign looked magnetic.

    Photos
    Inside
    Inside
    Nana Puddin and Pumpkin Spice, amazing.
    Nana Puddin and Pumpkin Spice, amazing.
    Turtle Brownie Parfait & Minty Chip Milkshake

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    Turtle Brownie Parfait & Minty Chip Milkshake
    Kilwins Ice Cream - Chocolate - Fudge

    Kilwins Ice Cream - Chocolate - Fudge

    4.3
    (125 reviews)
    23.7 mi
    $$

    What a great shop... The wonderful aroma brought us in.... They were making Candy apples, homemade…read morepeanut butter cups.... & Fudge... I'm not sure they didn't have everything.... Friendly staff too... I bought peanut clusters & coconuts crisp....

    We visited this Kilwins with my daughter, who has celiac disease. We asked if staff could use a…read moreclean scoop and serve from a clean or unopened tub from the back to reduce gluten cross-contact. Staff told us they were not allowed to do that and could only serve from what was already in front. There was also a posted Kilwins "Handling Allergen Requests" notice stating that stores should not open a fresh tub, use separate scoops, or implement special handling procedures for allergy requests. I understand no ice cream shop can guarantee allergen-free food. However, families with celiac disease should know this location would not take even basic cross-contact precautions such as a clean scoop or clean/unopened tub. Because of that, my daughter could not safely order. Very disappointing experience. In Response to owner : Hi Ashley, I appreciate your response, but this actually highlights the concern. Saying that using a clean scoop or an unopened tub "would not make a product safer" is very troubling for families with celiac disease. Those steps may not eliminate all risk in a shared environment, but they absolutely can reduce one obvious source of gluten cross-contact: shared scoops and front tubs that may have been touched by cones, cookies, brownies, or other gluten-containing items. We were not asking Kilwins to guarantee that anything was gluten-free or allergen-free. We understand there is still risk in a shared environment. We were asking for basic cross-contact precautions so we could make an informed decision. What is disappointing is that Kilwins' policy appears to remove that choice entirely by refusing to take any special handling steps, even when a family clearly understands the remaining risk. For a child with celiac disease, being told that the store will not even use a clean scoop or unopened tub is not "keeping customers safe" -- it means the customer is effectively excluded from being able to participate. I appreciate that your intent may be to avoid misleading people, but the better approach would be to say: "We cannot guarantee no cross-contact, but we can use a clean scoop and unopened tub upon request." Families with celiac disease deserve accurate information and reasonable precautions, not a blanket refusal.

    Photos
    Interior candied apples
    Interior candied apples
    Interior
    Interior
    Kilwins Ice Cream - Chocolate - Fudge

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    KOKOS Scoop - icecream - Updated July 2026

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