Fast, friendly service! I had snow tires installed with an appointment lasting less than 30 minutes…read morein and out!

Had a punctured tire 41 miles away, out in Castle Danger. Drove back on my spare the next day…read more Called at 8am and had an online appointment at 12pm scheduled. Ed said over the phone if I showed up, they'd help us do everything. Appointment wasn't officially scheduled until 2:28 for that 12 appointment which makes 0 sense unless you're a time traveler. They put a new tire on and disposed of the old one for $107. I had to do everything else out front on my own, in the snow/sleet. They helped get the lug nuts to torque spec for free at least, when I pulled around. But, I feel I should've been deducted the labor charge after all of that and only paid for the tire itself. I get that you're busy, but it seems painfully obvious that you're prioritizing higher paying clients and not an emergency who needs to drive another 180 miles to get home. Thanks, but no thanks.

It's hard to find a garage that you can really trust. But after dealing with these guys for the…read morelast ten years, I have complete confidence in them. Excellent work, fast, and very friendly. I wouldn't bring my car to anyone else.

Rick and the team were efficient, honest, thorough and professional when they assessed and fixed my…read morevehicle. Given the number of people who bring their vehicles to Hermantown Service Center, I am certainly not alone in my assessment of the solid work they do. Thank you for being a trusted Service Center!

I have visited a few Sam's Clubs around the USA and I have to say this one is big and not super…read morebusy on our visit.

I grew up a Costco guy, since moving to the Midwest I've had the pleasure to being able to visit…read moreSam's Club. Not much different than Costco, same basic model but with some differences. Different name brands are associated with Sam's Club then you will find at the other company, and I'm not complaining. I enjoy the quality, the variety and the cost from both companies but I like being able to get different brands or different items than what I was used to seeing. I will maintain a membership here, as well as the other guys I will frequent them equally.

I have been here twice, and both times I received excellent service. I am 100% satisfied with their…read morework and truly appreciate their professionalism. I will definitely continue bringing my car here in the future. Highly recommended!

Brought my car in for some highway noise to be diagnosed. They used to be straight shooters , but…read more today told me I would need $2700 worth of suspension repairs and new tires. Better get a second opinion if you go here, had it checked elsewhere and I only needed $600 in new tires. I will not buy the tires at this shop !

Want horrible service? Want rude people? Want to wait forever?read more

The Dispatcher was nice and easy to hear and understand on phone, and the towing guy got to me fast…read more-like a Nascar, lol- and was great to deal with. Thanks for dropping my keys off at Auto repair and making a stressful situation more pleasant.

I hired Ben to replace a failing head gasket, a very labor-intensive job. He offered an extremely…read morefair quote, nearly $3000 cheaper than the auto shops quoted. He was quick to provide next-day availability, and worked away for three long days, staying late on the last night to make sure my car was ready for work the next day. Unfortunately, we encountered some technical difficulties late at night that stumped us. Ben spent the night researching what the problem could be, determined to get my car back on the road as soon as possible. My car runs like new, all thanks to Ben's hard work and determination. Ben is experienced, reliable, genuine, friendly, and will get the job done no matter what it takes. Thank you!

Needed brakes worked on. He was friendly, wasn't condescending, efficient, and effective. Plus he…read morewas very generous on the total I owed him for his work. I will definitely contact again!

Absolutely stay away from this business. Their customer service is horrible. It's a real long story…read morebut essentially we are 2.5 hours from home in a 40th anniversary 4Runner and the blower for the heat quit. It's a few minutes to diagnose and approx 20 minutes to replace it. They will not figure out a way to get us in. I'm 65 years old and have never dealt with a business that is run this badly. The service manager just told me that he has to take care of vehicles that have been sitting there a month to be repaired before he can look at ours. You've got to be kidding me!! There's so much wrong with this.

Unfortunately this is not a good review. My family and I will NEVER go back to Kolar Toyota in…read moreDuluth, MN. I purchased my vehicle from them a few years ago and always had such a great experience so when my mother started having problems with her car I recommend her to take it to them. What a mistake that was! Let me tell you why. The check engine light was on, it was showing EVAP codes, it was very hard to pump gas into causing the gas pump to click off, when you opened the gas cap you could hear gurgling, and a while driving you could hear a whistling noise. We brought it to Kolar Toyota and they stated code for evap purge valve/evap leak were popping up and that they found damaged lines located between the charcoal cannister and gas tank. Their words straight from the paperwork "Will need lines, suspect possible fuel tank issue, possible future canister failure from debris intrusion will need to fix lines lines/tank and reevaluate". The service advisor we were working with told us that the lines needed to be replaced but that they had to drop the gas tank in order to access the lines and that unless we wanted to risk paying another couple hundred dollars in labor on top of paying for the price of a new gas tank, that we should replace the gas tank now while they had it disconnected. With this information and under the assumption that we would be saving money in the long run, we decided to have it replaced. Over $2,000 later, we go to pick my moms car up and NONE of their repairs or replacements fixed a single problem. We brought her car back to Kolar for the second time and they discover the problem was actually the fuel tank filler neck. When we asked for a refund for the gas tank they replaced for no reason, they refused. We did not ask for a refund for the labor. We just wanted a refund the for gas tank itself. That alone was $874.09! that may not be alot of money for a dealership but it is to my mom! I spoke to the service manager and his reasoning for denying us a refund for the tank was basically that sometimes diagnosis of a vehicle can be a guessing game, that the mechanic has never seen a fuel tank filler neck fail and didn't think to check it and that we okayed the replacement of the tank. YES! WE DID! BECAUSE HAD BEEN CONVINCED THAT THIS WAS PART OF THE ISSUE AND IT NEEDED TO BE REPLACED. What would have happened if replacing the fuel tank filler neck had not fixed the problems either?! Would they have kept charging us for unnecessary parts until they found the issue?! If you look it up, the signs of failed fuel tank filler neck include: Check engine light (EVAP codes), difficulty refueling, and hissing sounds. I could have done a better job at diagnosing and fixing my mothers car with Google and a YouTube video! Take your vehicles elsewhere and save yourself time and money! Or fix your vehicle yourself, we wish we would have!

As far as sales departments go they are fine. 3/5 stars for sales. But service here is 1/5 stars…read more They are just plain rude. They give snarky remarks and act like you're inconveniencing them when you ask a question about the work done. Not only that. But if you're a female and come in, they will try and put one past you and charge you for stuff you didn't need done or shouldn't be paying for because of warranty. I own two Subaru's and actually started driving both my cars to white bear lake Subaru for service because they are so much more friendly and reliable.

Made an appointment over two weeks in advance and put in the notes I was having new wheels and…read moretires installed along with an oil change. I showed up on time at 11am, handed the service counter my keys, and went to the waiting area. Over three hours pass without any communication, and then the customer rep comes out and tells me they can't get my wheels to fit, and that I need new center rings and lugs, but that they didn't have any in stock, and that they couldn't source them. What kind of service technician (of 30 years apparently) starts a job without checking fitment first? This is a Subaru Outback mind you, at a Subaru dealership, and they can't get the parts? He apologized and said they were putting my old tires back on and they'd be done shortly. That shortly lasted another hour before he came to tell me one of my tires was being "finicky", he apologized again and said they were almost done. 20 minutes later he finally comes to get me, and in the end I paid over $400 for tires I can't use. But they did give me a free car wash at Kwiktrip! Ooooo They charged me for an incomplete job, wasted my time and money, and now I have to get the work done somewhere else. Never again will I visit this dealership. Horrible service and terrible work ethic.