I've never gotten whiplash from a meal but I'm gonna need a neck brace after experiencing lunch service here because I'm confused and maybe even a bit bamboozled?
Everything seemed good when we arrived. The photo collage on top of the table kept us pretty entertained. It was cool to see some vintage Hawaiian media displayed prominently. Each table has a different collage, giving off the impression that they were all curated with a lot of care.
Service started off friendly. We had a tough time deciding what to order since the menu is quite large and the font on the menu is quite small. From a design perspective, the menu is busy and overwhelming. They also need to streamline and simplify the menu options, particularly since they're just getting started.
We ordered the Honeybird Benedict, Oxtail Soup, and the Hilo Chicken Crunch Salad, which is their ONLY salad option on the entire menu. I wouldn't normally mention that we also ordered chicken tenders from the keiki menu, but bear with me...
After we placed our order, it took 40 minutes for the food to arrive. That's when service took a turn for the unexpected. Before we could even put the food in our mouths, the staff immediately checked in to see how we were enjoying everything. Girl idk, you just put this stuff in front of us, can I at least taste it first?! The check ins kept happening every two minutes and it kinda started to feel like we were being rushed.
Anyway, the food was decent. The hollandaise on the Honeybird Benedict was pretty addictive, especially with their biscuit. But we ordered chicken tenders for a child that looked like it was just an extra piece of burnt chicken from the benedict dish. It was a single piece of chicken that was too dry and too thick for a toddler to eat, and it didn't even really look like a chicken tender. I was under the impression that chicken TENDERS meant plural, so I was surprised it was just a singular piece of chicken.
Don't bother ordering the oxtail, I'm not even sure why they offer it. The oxtail had no flavor and the stock was watery. The Only Salad On The Menu was pretty good! The chicken was a lot more tender than the chicken tender (lol) and the dressing was yummy.
After we were finished with our entrees, we wanted to see the dessert menu. I guess we were asking too many questions because our previously friendly waitress began to despise us. We ordered the sundae and she couldn't tell us what flavor ice creams were included. She actually walked off mid-sentence as we were asking her. It took 15 minutes for 3 scoops of ice cream to arrive at our table and they were already melting. She still couldn't tell us what the ice cream flavors were. I'm also confused about the "sundae" aspect of the dish, as we were literally presented with 3 melted scoops of different ice cream flavors. No whipped cream, no nuts, no sauces. It was so sad and disappointing that it was more of a Monday than a Sundae tbh.
By the end of our service, the staff were treating us like an inconvenience. To be clear, it wasn't even closing time and we were the only ones in the restaurant. I started to feel weird and wanted to leave immediately.
I thought some of the other menu items looked fun, but I'm not sure they're worth returning for. As much as we'd love to see this place thrive, they just opened and there's too much going on. There are so many amazing food options on the Big Island. Kona Biscuit isn't exactly screaming "pick me, choose me, love ME." There needs to be SOMETHING differentiating them from all of the other great options and we're just not sure they're there yet. For example, why even offer oxtail if your recipe doesn't even come close to the quality you'd get from other local spots?
It certainly doesn't help that they hated us by the end of service for some reason. We're usually polite patrons who enjoy tipping well when the service is worth it. We're not sure what we did wrong lol
ETA: The way the owner is responding to customer feedback is crazy... we will not be returning. read more