I have NEVER done this before but this case justifies it. I had a scheduled appearance by Kona Ice- contact's name was Scott- who ended up being a no show. When I called to ask why, he said the event had been cancelled, which is impossible because I was the event contact and did NOT cancel the event. He then told me he would be out in 30 minutes, only to never show up, again. I just spoke with him and he was zero help, offered no explanation or solution. I called him back 3x that night (on his cell), and texted never to hear anything back. So disappointing that a business owner wouldn't take responsibility or at least try to find some solution. If you're in the 28104 area code DO NOT use the Kona Ice that's districted for us. You stand a good chance of being disappointed. read more

Kona Ice Union County - how to delete in your iphone - Shaved Ice Near Me - Monroe, North Carolina

My kids were so excited to have a Kona Ice truck come by for a birthday party. The idea was great but unfortunately the service was absolutely the worst I have ever seen. We always try to have something extra at parties so I have worked with many different companies and business owners. From the beginning Scott's email responses were very unprofessional. After the deposit was paid, he did confirm that we were on his calendar and I had a list of what was included. A few days before the party I emailed again to double check and confirm the date and time once again and to see what else was needed from me before the party and he responded "we're good." The day of the party they didn't show up so I waited 20 mins and called to see if they needed help with directions. Luckily Scott answered the phone but had not checked his schedule or sent the truck. He said they would be there in 40 minutes. An hour later the truck showed up with the happy birthday song playing quietly. I was hoping things were getting better but the lady with the truck was not the friendliest, there was no birthday bag or special treatment for the birthday girl that was included except for a larger cup and there definitely wasn't an hour of Hawaiian entertainment. Luckily the kids still enjoyed but I would recommend renting a truck from a different Kona ice owner. read more