Walked over from Bath&Body Works to grab a snow cone mid-day. There a little pricey but very good. I ordered the Cheesecake Fantasy with a cone. Lots of berries inside. No one else was in the store so there was very fast service. read more

Cold Stone Creamery - Inside - Ice Cream & Frozen Yogurt Near Me - Charlotte, North Carolina

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The customer service is absolutely poor. I've placed 2 online orders and all 2-3 hours prior to pick up, yet they've never been ready. The cashier is always rude. They're excuse is they're very busy, well don't accept online orders if you can't keep up with the flow. I paid online, so I expect a certain service! They definitely need more in service on customer care! I won't purchase from here again. read more

My family and I wanted ice cream after dinner, so we decided on Cold Stone. We love the creaminess of the ice cream here. During our visit, we order the Coffee Lovers and decided to try two of the flavors Cinna Roll Bliss and the Coffee Mocha. The Coffee Loves was just as it normally is, AWESOME! The two new flavors were just okay and definitely wouldn't order again. The cinnamon flavor was over powering and the coffee mocha had sugar crystals that made this one too much as well. Overall, great experience and still enjoy cold stone for ice cream, just will pass on trying newer flavors. read more

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I'll always LOVE cold stone. The cake batter ice cream is still my favorite ice cream of all time.

Icee cream date with Sarah this past Sunday. She had the cookie dough and I had a combo of vanilla and strawberry. The shop was very clean and the ladies were super nice who waited on us and very knowledgeable about the flavors and offered us to taste try several different kinds. It was a nice treat on a Sunday afternoon. read more

Cold Stone Creamery - Sarah and I - Ice Cream & Frozen Yogurt Near Me - Charlotte, North Carolina

They are rude,dont listen to what you ordered then give you wrong order all with an attitude. Ice cream isnt great and overpriced!

This ice cream location is pretty clean and the staff are friendly. The prices are a little steep but it's worth a try if you have not been here. They have some great seasonal flavors, offer pints to go, and have cakes. You can sit inside or outside and there is plenty of parking in the shared parking lot. You get to sample the mini flavors unlimited samples. I quite like the founders favorite. Hope you enjoy! read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Charlotte, North Carolina

So I thought I would give this another try because I generally have liked Cold Stone over the years, but my experience at this location often leaves me disappointed. I ordered a large apple pie dessert. There were two young ladies who prepared our first four desserts perfectly and then out walk a young man who then proceeds to take my request and half prepared the last dessert, my dessert. He barely mixed any of the toppings. All of the apples were on top in large chunks and nothing on the bottom. He was messy and did not try to make it appealing. read more

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The reason I choose to visit Cold Stone was because I don't care for soft serve. This experience was my least favorite so far. The staff were friendly enough, but my ice cream was not good. It was super soft when it was put on the cold slab to begin with, and it never did harden up when the toppings were mixed. I received mostly melted ice cream with all the toppings down towards the bottom. It was disappointing and left much to be desired. read more

Ice cream was good and folks working here were nice. Bummer that we couldn't sit inside but COVID doesn't allow it. The person mixing mine seemed to be new which is fine but wish it was mixed a bit more and not just patches of graham cracker. Overall, good stuff. read more

Cold Stone Creamery - Strawberry blondie - Ice Cream & Frozen Yogurt Near Me - Charlotte, North Carolina

This is the worst Cold Stone I have ever been to. Not only was my Like It the smallest ice cream ever, but the service was just horrible. Young man was so slow and the young lady left me at the register without saying anything to me and started helping the lady after me. They both walked to the back room and my ice cream was melting at the counter. I finally had to get their attention to check me out. Best Cold Stone and most amazing serving for the costly dessert, Oxnard, read more

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Do not order a cake!!!! My son wanted a special ice cream cake for his birthday and they require 48 hours notice (they need to freeze the cake for 24 hours). So I ordered a cake 3 days in advance. I went in 3 days later on his birthday and was told that they did not make our cake and they had sent me an email saying that they did not have the ice cream to make our cake so they gave me a refund. Firstly, the email was not sent within enough time to order a new cake. I also noticed that all the ice cream ingredients were right there in the store. So why was it not done on time? Why not call me? All I as given was an apology. So now no cake for his birthday. I just wanted people to know that you may place the order and get a confirmation, but no guarantees you'll get your order! My family owned an ice cream store in the past and this is not how you run a business!!! read more

Didn't have waffle cones! Unprepared and unconcerned about it. There were 3 teenagers in the place. Cold stone do better! Don't promote a whole list of ice creams in cones and then not have cones. And it's 7:00. Closes at 9! I didn't buy an ice cream but my gf did and I had to pay full price. read more

Young man behind the line was wiping his snot, touching his nose and using his arm as a napkin then would touch the cones and toppings. Seriously gross. Several people walked out with us after watching him continuously do that without washing his hands OR wearing gloves. read more

I've been coming here for 2 years now and it's always filthy. The inside smells like dirty mop and the tables and chairs are ALWAYS disgusting and sticky. If there is a line, I'll leave because waiting in the cloud of dirty mop fragrance will ruin my appetite. I like the ice cream, but please clean up Blakeney Cold Stone! read more

Cold Stone Creamery - This place always smells like dirty mop, the floors are solid grease, and the tables are filthy. - Ice Cream & Frozen Yogurt Near Me - Charlotte, North Carolina

The two girls working 7/21 were so incredibly nice! We got the new Barbie ice cream & it was one of the best flavours I've ever had, thank you so much! read more

Cold Stone Creamery, first let me say that your ice cream is delicious. Your establishment is clean and your prices are fairly reasonable but your customer service is not up to par. I patronized this location twice in the past month and my first experience was fine. I had the waffle cone with chocolate ice cream with peanut butter and brownies and my two daughters had the Oreo ice cream in a waffle cone and though we cringed a little at the price, which was around 7 plus buck, we found that it was worth it as an occasional treat. Now, what I didn't like. It's Halloween and my teen says, "Mom, i just want to go somewhere and have ice cream. Can we go to Cold Stone?" And being the good mother that I am, I say yes! We checked the yelp app to see the closing time and I was surprised that it said 10pm because that seemed kind of late so I called to double check. I was told on the phone that it was 9:30 and sure enough there was sign that had winter hours listed and they indeed were closing at 9:30. But not only did the yelp app give us the hours but we also noticed that they had a check in offer of 10% off your order and when I showed it to the cashier she said we couldn't use it and that they only accepted coupons from the CSC website. She also said that the offer had to be for that specific location and I showed her that it was. She was still baffled and mentioned that she had never seen a yelp check in offer before and I let her know, again, that it was yelp and that I wasn't making this up and they were the ones who would have had to put it on there. She said that she wouldn't honor it and that it was "Only 50 cents!" Yes, she said that! I told her that I thought her comment was rude and yes, it's only 50 cents but it was more the principle behind it. She then said, well you can use it on your order but my daughters order was my order too and my other teen had her yelp app open and ready to use. I said never mind, because she had already checked us out but I asked her for the managers name. She gave it to me and told me he would be in the next day. In all my years of using check in offers, this has never happened and she really just had no clue what to do. But then, a lady and a gentlemen who were a few customers behind me, tried to use it as well and then a "discussion" ensues between the two and I step up and say, I had the same issue. I guess seeing that I was indeed not delusional or making things up she honored his and then refunded us. What irks me is, why did this other couples word get honored but I got the, "it's only 50 cents" comment? All three employees present were baffled by this check in offer and I even suggested that it might be a good idea to call Tyler, the manager but initially it was just "nope, I'm not going to honor it because I don't know what it is and I don't know how to do it." Do they not tell their employees how to do a 10% discount? Maybe not! So, if you ever see a check in offer at this location, call ahead first to make sure they know what it is and what to do. It might just be 50, 60 or 70 cents but principle and good business practices are worth that meager amount. Don't post it, if you don't want to honor it. This left a sour taste in my mouth and I won't likely return any time soon. I'll just have to check out that other Marble Slab place and see if they measure up. I'll be calling Tyler tomorrow and will post an update. That is all! read more

Cold Stone Creamery - Please take note of winter hours! - Ice Cream & Frozen Yogurt Near Me - Charlotte, North Carolina

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First and LAST time at this location. Let me start by saying I generally love Cold Stone. They have great ice cream and mix-in options, especially that new Sugar Cookie Dough flavor. My issue is not with the actual ice cream, but with the service. With the prices you pay for Cold Stone you expect to receive the same high quality service each time. I'm not sure if the staff at this location was not trained or if today they decided to play a game of who could make the biggest mess. The ice cream is supposed to be folded a couple of times to mix in the toppings, but not over worked, in order to keep the proper consistency. Instead of using two spatulas to fold my ice cream, each employee only had one spatula in hand with which they used to STIR the ice cream.... WHAT?!? I have never received ice cream that was stirred into a melted glob and slapped into a cup... until now. It wasn't just one employee that was doing this one handed soup stir, but both of them. By the time my ice cream got to me it had already started to melt. I am EXTREMELY DISAPPOINTED in the service I received today. I would still recommend Cold Stone ice cream to friends and family, but NOT this location. If you happen to be in the area and want good ice cream, do yourself a favor a visit Marble Slab Creamery instead and get your ice cream folded, not stirred. read more

Cold Stone Creamery - Freshly stirred ice cream -__- DISAPPOINTING - Ice Cream & Frozen Yogurt Near Me - Charlotte, North Carolina

I am knocking at least two stars off for two main things: the floor was disgustingly sticky and the sanitation score was not posted. We literally could not find it (we tried to find it after we realized how gross the floor felt). Yet, we still ate it and hoped for the best! The ice cream cone storage in the counter behind the register was completely open. The cone I received tasted and felt stale. Also, the Rocky Mountain chocolate thing no longer exists in Cold Stone. It looked like there were remnants of the chocolate stuff from years ago. The whole place just looked outdated and dark. The ice cream itself was average. Nothing too special about it except the fancy stuff you can have mixed. read more

This place look like a hurricane hit it. What a mess. Me to my husband as we walked out the door "can I get food poisoning from ice cream?!" The counter is a terrible mess- the kids do not wear gloves and handle the money/cards with ice cream dripping off their hands. The kids were so nice and they deserve a medal because they do not have enough staff to handle the influx of customers nor clean but maintain great attitudes. read more

We had ice cream at this location several times over the summer. As always with Cold Stone, the ice cream is very good --if this is the kind of ice cream you like, of course. This store in particular can be quite busy. Every time we've been here there has been a good line of 7-8 people; though it goes pretty quick --and this was in the summer, too. The store is clean with great staff who are always polite. Once you get the ice cream, there are a handful of tables and chairs inside which you can sit at when trying to escape the 90° weather outside. read more

I forgot the guys name but he had tattoos and he was one of the best people I have encountered!.m He was super helpful and patient with our indecisiveness. He was a delightful person; especially to my mom (who's birthday we went for). My mom usually asks for a few extra napkins and spoons so we can share and a lid afterward and he was patient and gave her everything. read more

Love the menu, quality and taste. Most favorite spot anytime. Banana caramel is personal fav read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Charlotte, North Carolina

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Obviously the ice cream is great but the service is Meh. Especially the guy who ringed up our order, Seriously dude, haven't you ever heard of a Yelp Check in discount? I checked in and showed the cashier my phone to see the 10% discount for checking in and he would stare amazed or confused and trying to decipher the situation if I am trying to rip him off. WTF ! Some other guy came to the counter and applied the discount to our bill while the cashier was still in the "something is going on" phase. read more

Quick ice cream break before going back to work and after lunch. I'm obsessed with ice cream. I love Cold Stone. I was literally the only person there except one employee who was busy cleaning some machines and hard at work. It was a freezing cold day, so I can see why I was alone. The store is very clean, spacious, and comfortable. The service was good and quick. I had about 5 min to devour the delightful deliciousness before speeding 15 miles over the speed limit to make it back to work. I always get a chocolate-y pb creation. It is always perfect!!! I like to get the kid's size and use my YELP check in offer! Always the best deal! read more

Delicious and refreshing. Loaded with different choices. The store also offers candy apples and various chocolates too. The parking was crazed but the great ice cream mixed on a frozen slab of greatness made it all better. Love it. read more

Cold Stone Creamery - Peanutbutter Perfection - Ice Cream & Frozen Yogurt Near Me - Charlotte, North Carolina

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One of our favorite places when my son was younger. We visited it again few days ago and the ice cream is still very good. I do recommend it for ice cream lovers. read more

This is an ultra busy store, I am guessing more so now that all the other CSC have closed within a 10 mile radius. Staff is always very helpful with suggestions and the cakes they make are incredible delicious in addition to being gorgeous! Not a place to sit and talk, take your treat to go and enjoy the areas within Blakeney because the volume inside is LOUD and seems to be a magnet for shrieking children who are beside themselves that they are getting ice cream--or so it seems when we are in there. Try their cupcakes--it is a heavenly combination of cake and ice cream in a cute presentation! read more

Ew j ew the ice cream is NOT fresh and flavors are poor I would go to marble slab in stonecrest for good flavorful ice cream and free mix ins! read more

I was debating whether to give Cold Stone a 4-star or 5-star, but what really set it apart for me was one specific visit. My mom wanted a caramel apple with just white chocolate, which they didn't have. The store manager (who works behind the counter a lot) took it upon herself to make a fresh caramel apple just with the white chocolate, as well as slice it for my mom. That's what I call going above and beyond, very very good in my books. The ice cream is also really good. The Birthday Cake Remix (sweet cream with brownie, hot fudge, sprinkle) is to die for, it's delicious. Other Signature Creations they have also sound delicious, and I'd probably try about 80% of them (a lot of times the Signature Creations at places just seem bad to me). The ice cream is so creamy, and that's what makes good ice cream. The inside of the store is really nothing great. It's clean, but very small. It's small because it doesn't need to be big--right behind it is the Park at Blakeney, which features live music and a playground, so seating out there is plentiful. Fantastic location. Overall, if you're ready to indulge, I'd give Cold Stone a try. If you're looking for a healthier option, though, TCBY is just a few stores down, and is also delicious. read more

I ordered an ice cream from the creations menu. It was banana caramel-something. Really good. Had a lot of roasted almonds, which I like. I did think the bananas were a little under-ripened. My fiancé had the funnel cake. That was really good as well, he compared it to strawberry shortcake. We did have to wait about 6 minutes for the funnel cake to cook (which we were warned of), definitely worth it. read more

Cold Stone Creamery - Funnel cake with strawberries and vanilla ice cream. - Ice Cream & Frozen Yogurt Near Me - Charlotte, North Carolina

Love Cold Stone alot. They always have a wide selection of ice cream. This location had great service. There are very few tables to sit at but over all delicious. They also have a Rocky Mountain Chololate Factory inside. Erica helped us out and she was really good and friendly. read more

Ice cream is good but i think it's dumb that they charge and extra 79 cents for each topping. I'll stick with store bought ice cream‍

Took the family to Cold Stone last night, crushed my Banana Carmel Crunch in a waffle cone! Staff was awesome, ordered a "Love It" size and put a hefty spoon full into a smaller cup for our little one. Portion size is a little much IMO but I don't love a ton of ice cream, really just there for the waffle cone. read more

Wow could you be more pushy and overbearing. We wanted to take a second and look at the flavors and choices but all 3 girls kept asking want do you, what can we get over and over. We asked for a second and that's about what we got . Not a pleasant experience. Felt rushed and mostly confused. Will probably not come back read more

We went here the other night and it was great. I got cheesecake ice cream with oreos mixed in in a cone. This was the first time I had a cone from Cold Stone and it was really yummy. I loved the combo I ordered - everything was perfect! read more

This place always has amazing ice cream. It is a little pricey but the turnout is always good. My favorite part is when they sing songs together. read more

Don't get me wrong, my family loves Cold Stone. Tonight (New Year's Eve) as a special surprise I decided to take the kids for a treat. Before we left home I checked to make sure they had normal hours. They did, so we headed out. Our closest location is 20 minutes away (on Mallard Creek in Charlotte) We arrived at 8:45. The lights were still on, but the Doors were locked. There was no sign indicating an early close, and employee was cleaning up...VERY DISAPPOINTING! read more

Fantastic ice cream. It is great for the whole family. It's in a great area to walk around with ur ice cream and take the kids to the park. Service was good but the ice cream is some of the best I've had. Definitely get the brownie batter with Reece's on it. read more

NOT worth the Price...it's Ice Cream for goodness sakes! We ordered an ice cream treat with had a chocolate cake on the bottom that was topped with whipped cream and chocolate fudge sauce. First the cake was hard and dry and secondly there was less than a teaspoon of chocolate sauce on the entire thing, certainly now worth nearly 6 bucks! The store was filthy dirty and the staff seemed to have no manager present. Over all big bucks for a big let down!!! read more