I accompanied my 90-year-old mother to her appointment on June 26, 2026. Unfortunately, our…read moreexperience at the front desk was very disappointing. My mother presented both her Medicare and UnitedHealthcare cards. We were repeatedly told that Medicare was "not validating" and that it was not her primary insurance. I explained that Medicare was her primary insurance, but my concerns were dismissed. (There was a mixed up with my mom's supplemental insurance but I provided the policy number and the name, and of course apologized for the error). After requesting the office manager, the issue was ultimately resolved. What concerned me most was the lack of communication and empathy. While waiting for an answer, no one updated us. I had to return to the desk to ask what was happening, and the only response I received was, "Everything is fine." There was no explanation or apology. I also observed the receptionist ask a coworker whether she should ask someone for help. The coworker responded, "No." It appeared that staff were either uncomfortable asking questions or lacked the training needed to handle the situation. My mother had someone there to advocate for her. Many elderly patients come to appointments alone. I hope the physicians review the front office procedures, provide additional Medicare training if needed, and emphasize empathy and communication. A few minutes of patience and kindness can make a tremendous difference for patients and their families. The medical care itself was not the issue. My concern is with the front office experience and my hope that future patients are treated with greater professionalism, compassion, and respect.

Took my Dad in for an emergency visit due to nose bleed that wouldn't stop. He was treated and seen…read moreby Dr. Kooiker. He was excellent and very caring. We were very happy with the care my Dad received from there whole team!

I first saw Dr. Bliz during the holidays of '18 as I have not been able to breathe out of my left…read morenostril efficiently for years now. He was local and received good reviews so decided to try him. He examined me and told me my left nostril was severely deviated and he recommended surgery. Not wanting surgery, I elected to try meds and spray which didn't do much. I had my annual physical with my doctor this Feb and while we were wrapping up, I told him I was considering septoplasty surgery however wanted to do a sleep study first. My Dr. looked into my left nostril and right away told me to get the septoplasty done asap. I met with Dr. Bliz again to schedule surgery. He told me he does surgery out of Metro South in Blue Island. I was really hoping it'd be at Palos Hospital or Silver Cross in New Lenox, but whatever. My surgery was the second week of March. First of all, I was all wrong on Metro South. The place was nice and clean and the nursing staff were super friendly. So that was awesome. Next, recovery. It sucked, period. One piece of advice, DO NOT bend over to pick up anything after septoplasty. If you do, blood will gush out of your nose. Yes, that happened to me just a few hours after surgery and my wife had to rush me to Bliz' office. Well, he stopped the bleeding and I went home that weekend and just laid on the couch, changing bandages every few hours. Dr. Bliz gave me his cell number and told me to text (I could barely talk) or have my wife call if we had any questions over the weekend. I texted him a few times with questions and concerns and he replied right away which I appreciated. After a few days I went back to him as he pulled out the crap in my nose and I was finally able to breath through my nose for the first time all weekend, however, my left nostril was still clogged. He told me that it would take 2-3 weeks before the swelling went down before I'd notice I can finally breath through my left nostril. Right around week 3, it happened. I could FINALLY breath through my left nostril. Dr. Bliz did what he said he'd do, fix my nose. Not only did he do a great job but he's super cool and friendly too, which matters to most civilized people. I will refer anyone I know who is looking for an Ears/Nose/Throat doctor to Dr. Bliz. He now has a patient for life with me, my family and my friends.

I highly recommend Dr Darius Bliznikas, I have such a positive experience. He is the best…read moreotolaryngologist I met so far.

I really thought she was very thoughtful and thorough. She reassured me of a benign condition. I…read morewill continue to see her!

Saw Dr Lyons on 4/24/25. Excellent Doctor ! Did a scope of my throat and voicebox. Explained the…read moreissue and recommended a solution. Very polite and friendly. Would definitely recommend Dr Lyons.

Came in for ear wax removal. Got billed $768.66 after insurance. Didn't even removal all the ear…read morewax. Intimated that we should schedule a second appointment to remove the remainder of the ear wax. Billed $385.62 for unnecessary Nasal Endoscopy. Reading other negative reviews I have found that this doctor does that procedure routinely. This man is simply predatory. Bill had no phone number to call. Website has no e-mail to contact.

This is the first review I have ever written because I felt it was that important. As a healthcare…read moreprovider and having a good understanding about caring for patients, I find this office to abuse it need for diagnostic procedures. I went in for a simple sinus infection and was given a very invasive nasal endoscopy billed at $549.00 (which is described on my BCBS EOB as a surgery) with absolutely no discussion as to why or the cost prior to having it done. I question the PA and she simply said, it was their routine care, so be warned. Also, please note that as a new patient, I had just had one the previous year ( I agree to) to rule out any polyps for my post nasal drip, which resulted in no polyps or major issues. In my opinion this practice is mostly interested in over billing and increasing their profitability.

My wife and I were seen at the Mokena location. The audiologist did a great job of analyzing for a…read morehearing loss. He recommended Starkey hearing aids to correct the issue. The appointment times were made and kept. We would certainly recommend this medical service provider.

What an experience. Wonderful staff, great office space, punctual with great products and product…read moreknowledge. If I knew this was going to be such a pleasant and informative session, I would have called this group earlier. I'll spread the word about them and continue to follow up with them as needed or scheduled. Greg B