5 Stars for Rocky's North Andover! I ordered an online purchase, and it was the wrong item…read more I contacted the store and was immediately helped; the call was answered on the first ring, and the situation was resolved on the spot. Great service.

Went there this morning to buy some paint and the staff was very nice & helpful. The store is very…read moreclean and much less vast than going to the big box stores.

Pet ran through the front door screen window. Needed it repaired ASAP b/c of upcoming party. Brian…read morewas able to do a quick 24 hour turnaround. GREAT quality reconstruction / replacement of door and screen. Highly recommended (as seen on this page)...but, seriously, great service that shows they care about the customer.

Needed my favorite lamp fixed and he got the job done! Great prices and customer service! You have…read moregained a new happy customer! Highly recommend!

I come to this store to purchase chicken feed and for parts for my mower, weed wacker and leaf…read moreblower for annual maintenance. The man at the parts counter is always nice and helpful. My biggest issue is the lack of WiFi. Sometimes you need to google something when shopping and my phone works as well as a brick in the store. Doesn't matter where in the building. Please add WiFi for your customers.

Outstanding service, it's like going back in time, employees available to help you with…read moreprofessional advice, several registers open for easy check out, and vast product selection, this is my go-to store

Dan and staff are excellent. Very personalized service. Very well stocked. They are great.read more

It's a petite hardware store but the staff are so friendly and helpful. Have gone several times to…read morebuy items in person and I also ordered something for delivery that was missing a part and they exchanged it in the store quickly and easily. Highly recommend.

I always come in with random wants and needs. From fishing hooks to a leather boot brush and they…read morehave it all... Literally! The service is great as you are greeted while walking in. And to me it's significantly better value to support local rather than a big box store. I will be a continued customer

I must say the butt patch on the manager's jeans is what keeps me coming back. It is magical. So…read moresad they are closing. Besides rocking such a stylish butt patch, the manager Mike has an encyclopedic knowledge of shovels...and basically all digging instruments. Gonna miss that patch :(

The main reason why I use Tags is their location in Porter Square. I find that the staff are…read morefriendly and try to be helpful. However, the pricing is extremely high compared to some other big box stores or ACE hardware locations outside of the city. I highly recommend using their order online for in store pickup for the best pricing since the store will follow the online pricing vs the shelf sticker price. Online orders come with a paper bag that has a handle which makes it nice and easy to carry out. There are two floors to the store, with the majority of home improvement things being on the lower level.

They're friendly but not helpful--in fact, "incompetent" is the word I'd use. Here's what happened…read moreon my last two visits to Tags: I brought in a screen door to be rescreened. It took two weeks, and the screen fell off the moment I reinstalled it. I also had a key copied. It didn't work. I ended up taking both the door and key to Inman Hardware. They fixed the screen and made a key that actually worked. Buy stuff at Tags if you want, but don't count on them for even basic jobs.

Large inventory. Things I didn't know I needed until I saw them . Neat @ organized . Employees…read moreeager to help.

My gas grill did not survive the winter. I went to Dracut Hardware to look at Weber grills. Saw a…read morenice one. The manager gave me personal service. Not only was the grill delivered assembled, they took the old one for free also. They are a family-run business that serves Dracut well. They are fully involved in the community and I will use them as my go to place for hardware.

very helpful service yesterday. they always have given me good advice=but the help from sue and…read moremike in paint dept was awesome,, thank you.

I have been here many times as a Bedford resident, and I have always found the staff to be very…read morefriendly, helpful, and knowledgeable. Highly recommended!

The man behind the paint counter wouldn't sell me paint until I went home and "prepped" my project…read more I picked out a color and said I'd like to take the paint now. He wouldn't sell me the paint and kind of blocked the register with his body. he wouldn't even let me touch a can of paint only the color swatches. I left without letting him know how offended I was because I was just in shock. I've never been denied service before and it's a terrible feeling. I bought paint elsewhere.

Competitive pricing with the big stores and so much closer. Superior hardware selection like nuts…read moreand bolts to big store with metric and American jigs to test nut and bolt size and thread. Keep the local hardware stores alive, everywhere.