I first ord of be called e 10th ered my glasses on December 18, 2023 and according to them manufacturers were not giving them glasses after one year of waiting still no glasses. So I reorder with a different manufacturer and now it's been 6 months. So basically a year + and nothing. I bet my insurance got charged read more

I had lost one of the nose pieces on my glasses. I arrived at Stahl Optical and they were very friendly and installed two new nose pieces very quickly. I'd recommend these nice folks to anyone. read more

I just picked up my glasses from here and they are amazing! I have my own glasses frame that I wanted to get lenses for, but apparently my frame is very complicated in design. One place I went to was unable to do it and cancelled my order. So that's how I found Stahl Optical. I brought my frame in and they asked me what I wanted and gave me a quote pretty quickly. They also looked at my frame and knew exactly what to do to make the lenses for them. Most places also take about 2 weeks to have lenses made, but they finished mine in under a week. That right there is excellent. I work in the eyecare industry, so I know the difference between quality and mediocre work. The quality of work done by Stahl is outstanding. The edges of the lenses were so clean, the coating was done well, and the clarity of the lenses is brilliant. I haven't been here for an eye exam, but I'm sure the doctors here do a great job as well. I highly recommend Stahl Optical if you want quality glasses or if you have a unique frame that needs special attention to detail. The opticians here are top notch and can handle even the most difficult jobs. And the prices are very reasonable, especially for the quality. I know this review sounds biased, but I am just excited as to how well my glasses were made here. read more

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I've been using Stahls for a few years now and have probably had 3 or 4 exams (the in house docs have always been great, esp Dr. Haley) lenses changouts, new frames, sunglass attachments, etc. The staff is friendly and I feel pretty much at home there. I know right where the bathrooms are! Comfy chairs for waiting and a lot of interesting frames and a cool exhibit of glasses through the ages. Enough cool visuals to keep your attention while you wait. The front desk crew have nice, attentive folks. I'm writing this rare review because I and Stahls became the victim of Murphy's law during my last lenses order. Twice, the lab sent over some Coke bottle bottoms. Stahls had to eat those. and I feel bad about that. So, they went to a different lab. This all took about 2 months. I recognize some "Karens" out there would blow their top, stage a nice hissy and storm out. Not me. First, I could clearly see they were working hard to correct the situation. Second, I guess I've developed some patience over the years. I've been in that situation many times in my career: trying to make things right with the customer. It's no cakewalk folks and you really should try to walk a mile or two in their shoes. Finally, the "right" lenses came in. I had ordered the magnetic sunglass clip on (which is awesome, btw) but I had ordered brown and they came back dark grey with mirrored(!) lenses. Frankly, I had no desire for either. In retrospect, however, the mirrored lenses make me look like Morphius, so I now think they are kind of boss. I had ordered some pretty close to top of the line stuff, so the bill was hefty. I made a healthy down payment and left thinking "these guys have already lost money on me so I'm not going to hound them". I had every right to, but that is MY disposition (and I wish more people had it). So, on the way home, I noticed that I thought the lenses were getting darker. When I got home on this sunny day, I discovered the lab had sent then transition lenses (which I used to deplore but they have gotten MUCH better since the 80's and 90's). I did NOT order that. So, I called Debi and explained my situation. Basically, color wise I guess, nothing was right. Let's just say this: Stahls bent over backwards to make me happy and in the end, they did and I am. Very happy. I applaud them. NOT the type of service and care you would get at most boutiques and certainly not the service and care you would get with a chain (which is NONE, ZERO, NADA). Debi and her crew understand old fashioned customer service and will make it right. Those kind of businesses are getting to be, so unfortunately, few and far between. I'm grateful to have them as my eyesight partner. I wish them the best and hope you will step inside their cozy office and ask some questions. They won't pressure you. However, they will probably find something for you that you didn't know you needed! You need it now though! Exceptional customer service. Cannot recommend enough. read more

They take immense pride in their work, are fast, friendly and professional. I'll be bringing my frames here whenever I need a repair or am looking to upgrade. read more

Since I don't live in Spokane, I've never actually been a customer of Stahl Optical. But if I did live in town, I would absolutely use them whenever possible. I travel weekly for work, and while on a recent trip, I was feeling some discomfort and pain in my eye. I called Stahl on a whim to ask if a doctor could examine me -- extremely last minute on a Friday -- and I was informed by Nikki (or Nicki) that they do not have a doctor on staff. At 3:30pm, before the weekend, you'd think that would be the end of it. However, what happened next blew my mind. She proceeded to ask about some of my symptoms while contacting at least three optometrist offices in the area on my behalf. She kept me on hold on the office phone, while calling the doctors on her personal cellphone, bouncing back and forth between the lines until she secured me an appointment. Her knowledge of optometrists in the area was invaluable, as I don't think I would've been able to find an appointment on my own, given the timeframe. It was an unbelievably kind, helpful, human moment that I certainly wasn't expecting, but I'm sure glad I received. Thank you, Nikki (or Nicki lol)! read more

I Ordered super-dark, gradient tint lenses for my own sunglass frames. In October. $385 (lenses only.) They assure customer satisfaction with a guarantee that they will "redo" them if anything isn't perfect. Went to pick them up and SURPRISE! The owner apologized he had wrecked them just that morning-- misread the numbers and cut the left for the right and vice versa. Sigh - OK honest mistake. At least he owned it. Redo #1. 3 weeks later, go in to pick up - and they aren't dark. At all. To illustrate, I could FULLY see my eyes behind my glasses. His wife/sales gal totally agreed, and said "Of course we will remake them - DARK! You want them dark. They need to be dark! They're SUNGLASSES!" Redo#2. Long delays with the holidays. Finally get the call and go in to get them, pay off the balance, and leave and find they are NO different - exactly the same. Little to no sun block. Still can see my eyes, AND my lines around my eyes! I have never had sunglasses you could see through, Gave it a week and called them to report. Owner returns call - obviously very irritated, contentious and SO condescending - saying he won't remake them, that he "remade them 3 times" trying to please me, and that they "can't make them any darker." And that "He's spent as much time and money on this as he's going to." I mentioned that the first redo was HIS fault cuz he botched the cut, not mine. He Completely denied it, saying it never happened (?!?!?!) And he dismissed the fact that they sold me (and I paid for) apparently something "their lab" is not able to make. OR REMAKE!. If they couldn't make them dark enough to be effective sunglasses, they just should have told me up-front and I would have gone somewhere else. If they couldn't "REDO" them darker the second time around, they should have said so then, and I would have gone somewhere else. I am out nearly $400 for SUNGLASS lenses that are useless in shielding sun. This is no way to treat a good customer (I have bought other glasses and lenses from them in the recent past. I feel lied to, ripped off,put down, and blamed for what was totally not my fault. I don't mean any harm to these folks by this review, but I hope they will read this and reflect on this whole transaction and realize that I am not the one to blame here. I have done everything in good faith, trusting them at their word, coming back again and again, and paying them in full as promised. And I still don't have a decent pair of sunglasses. : ( Now I have to start over with a new optician - have the tint on these lenses measured (I kinda doubt they were ever redone, actually,) tell my story and see what someone else can do. I expect I will get a much better result. read more

I was in need of eye care for my family. The love and care from every single staff member at this office is unmatched!

I have been going to Stahl's for a few years now. I go back because of the owners, Debi and Sean! Debi has a magnetic personality and so will to help pick out frames to fit your lifestyle, very helpful in every way. She is fabulous!! Sean's expertise in lens and repairs is outstanding. The entire team is great, professional, knowledgeable and personable. read more

While traveling from out of state, I misplaced my contacts. With many more days of adventuring I did not want to wear my glasses. I called my optometrist to inquire how to get my prescription to another eye center along my travel route. I found Stahl Optical through google. When I called and talked to Marissa, she was very helpful and knowledgeable about the process. She was so pleasant and accommodating. marissa had the contacts ready and waiting for when I arrived. She supplied me all I need to get back on the road. If I am ever in the Spokane area and needing eye care, this is the place to go! read more

The level of expertise, true communication and precision are the best you will find. Debi rocks at immediately connecting with people, thereby quickly isolating the proper frames for the personality. Shon artfully, with craftsman quality, creates, constructs and repairs frames and lenses. You will find quirky, crafty, sleek, suave, stylish and everything in between. You'll be guided as much as you want and no more, then you'll be surprised by a kind gesture. Your glasses will then be crafted to be long lasting and of the highest quality. Then you'll want to come back just to chat with these fine folks. Seriously though...it'd be silly to go anywhere else. read more

Above and beyond customer service. Extremely welcoming staff and professional. Very pleasant environment. And most importantly during this pandemic, very clean! Holly was friendly and always made sure to explain every process of the eye exam with detail. She sanitized areas before and after use making me feel more at ease. Dr. Haley was so humble and pleasant. She took her time to really know me and understand my eye issues. I left the office feeling so happy, so welcome, and so at home. Thank you! read more

This retailer rocks for service and care. They serve you as if you were family. I am very impressed and I trained over 10,000 people in customer service! read more

My first experience there was great. A woman was friendly and greeted me with a smile. Unfortunately, I went there to pick up my glasses and one of the ladies at the desk was rude in questioning me about my insurance. It was as though she thought I was just trying to get a free pair of glasses, when in all actuality I had full coverage. This woman never even looked up my information and wasn't assisting me she was just budding into my conversation with the other worker. The woman at the desk had an unpleasant tone as she said "what do you mean its taken care of? Those aren't free." I am sad to say that I will not be returning because of the lady behind the desk. read more

Wonderful. We worked with the optician Nicole, she was so nice, cheerful and helpful I was really impressed. Then we found out they do everything in house so getting your glasses only takes about a week. Love this place! read more

Amazing optical shop with amazing people to help you. I have purchased glasses here before and will continue to do so. The selection is incredible, quality frames not cheap garbage, experienced knowledgeable customer service people to help you get the best fit and correct types of lenses, by which I mean Crizal etc, transitioning lenses, bifocals or trifocals. When your glasses arrive they take their time with you for the correct adjustments so that everything is comfortable and correct. I am very happy with Stahl and will never go anywhere else for glasses. read more

These people are the BEST! Fitted me for some stylish glasses at a very competitive price. Then a year and a half later when I broke them, they immediately ordered new frames for me and had me fixed up in a couple of days. You can't beat that at Costco or WalMart! read more

I rarely give reviews how ever felt it was important to share my experiences at Stahl Optical. I have always gotten my glasses at a nearby competitor. I tried stahl's and was fitted with a pair of glasses and got some shades as well. the service was fast and professional and I enjoyed my time while being fitted. The entire staff was helpful, welcoming, and answered all of my questions. Because of this positive treatment both my immediate and extended family now wear their glasses. I would highly recommend stahl's to anyone. read more

If you are looking to get the latest in eyewear, Stahl's is the place to go. Debi, Shaun, Holly and all of the staff are wonderful. They immediately make you feel welcome and are so helpful in selecting your product. They will also work with you in selecting a product that works for your budget. I have been going here for over 10 years and would never consider another provider. Please give them a try. You won't be disappointed. read more

This is a class A+ business ! I love the quality of the products and the choices! The staff is friendly and most interested in providing the best experience possible! They really care about their clients! My questions or needs are always taken care of promptly! The shop is beautiful and arranged to accommodate all the patrons !This is the best! read more

They do have a great selection. Unfortunately, I've had much better costumer service executables elsewhere.