super easy process. I worked with Joe Carini and he was excellent. Answered all my questions and…read moregot me out the door quickly. I hate buying a car but Joe made it easy. This is my second purchase from D'Arcy and I will continue to keep buying from you

My sales and pricing experience with D'Arcy Hyundai in Joliet was good, but unfortunately, the…read moreafter-sales experience was extremely disappointing. At the time of purchase, the Certified Pre-Owned vehicle was missing an accessory part that I was told would be sent to me afterward. That never happened. I also raised a concern at the time of sale about a headlight that was experiencing significant fogging/condensation and was told that the issue would be covered under warranty. When I later attempted to have it addressed, that turned out not to be the case as it had been represented to me. What was most frustrating was the lack of communication and follow-through. I contacted the dealership and left messages on three separate occasions without receiving a response. On my fourth attempt, I finally reached someone who said they would look into both issues. Several weeks later, I still had not received any follow-up or resolution. Based on my experience, D'Arcy Hyundai may be worth considering if you are getting a good deal and driving off the lot with a vehicle that needs absolutely nothing further. However, I would only recommend purchasing here if you have another Hyundai dealership nearby that you are comfortable relying on for future service and warranty matters, and if you are not expecting D'Arcy to follow through on outstanding items once the sale is complete. The purchase itself went smoothly. Unfortunately, the support after the sale did not come close to matching it.

Eric and Steve are the best. They had me drive Cx90 Phev, the electric, and the Cx90 In-line 6 gas…read more I was not sure which vehicle I wanted. After driving both, they asked what kind of driving I was doing. I told them, and they suggested the inline 6, due to the fact I would not recoup the added cost of the electric vs the amount of gas it would cost over a 7 year period. I am grateful to them for being honest with me, which most dealership are not. The Mazda CX 90 drives and feels better than most luxury cars. This is my 3rd Mazda and they keep getting better and better. I would definitely buy from this dealership again.

Bought a brand new vehicle there yesterday. In my 55 years, this was the easiest car buying…read moreexperience I've ever had. I felt their pricing was fair so there was no haggling and no pressure for the extended warranty. Steve was great and was very attentive to what I wanted.

This is where to take your Mazda for service. Michael, the Service Manager and Jason are genuinely…read moregood people who want your return business. I took my 2024 CX-30 with less than 25k miles to Napleton in Countryside due to a service engine light. They told me I had water in the gas and needed $2200 new injectors. I called BS. They had no evidence other than a WATER bottle filled with gas they shook in front of me to their claim of 'bad gas'. So, I took it over to Castle Mazda at Downer's Grove and told Michael the story. He asked about codes and I gave him what I had. He asked why they cleared codes at the last place without making repairs, which I could not answer. So - he took it in for few days to run some checks - nothing came up. No charge, thanks for coming in - let us know if it comes on again. A few weeks later the light came on again and we took it back to Michael and team at Castle. He gave us a loaner vehicle and took the car in to test. For a few days they could not find the exact issue but they kept diagnosing, keeping us updated. Then, they discovered a pinhole leak in the intake manifold. They replaced the manifold and voila - car is running perfect again. All covered under warranty as I'd expect. These folks know how to do analytical troubleshooting and they run a straight-up shop. I won't service my Mazdas anywhere else.

I bought from them more than 2 weeks ago and they have yet to payoff the loan on my trade in. If…read morecalled and left 3 messages today and not one call back. Guess I'll give them temper in person. I can imagine that their service department is equally as bad.

No integrity, beyond dishonest at all. Like what Devon reviewed, they are the average worst dealers…read moreyou used to see 0 stars. Last second they confirmed that you are the first one who has priority to make a decision, a second later they told you a deal is done, money is coming from someone else. Was that the God who told someone your bank account to wire the money? What a joke.

This dealership is why most dealers get a bad name. The dealership model is pretty simple. Customer…read morefinds a car they want to buy, call to confirm it's there. Customer and salesperson agree to price and the deal is done. Well, not me. I'm prepared to buy the car and waiting on the documents so I can send the funds and I never get a reply and find out on the site the car is sold after I'm actively pursuing the car and saying I'll buy it just tell me how to pay.

I saw a listing for one of their cars on Ebay and reached out to the dealership for a potential…read moretrade-in. I was trying to do this from out-of-state so I wasn't sure how the logistics would work. The service from the very beginning was top notch. Doug got me a fair value for my trade-in, arranged for the pick-up of my vehicle and the delivery of my dream car. I wasn't buying the most expensive car on their lot by any means, yet Doug treated me first class from start to finish - excellent communication, very personable, couldn't ask for better service. I would recommend them to anybody in-state or out-of-state! I will definitely plan a trip to check out their amazing showroom.

This place doesn't answer nor return calls. It's a business but they use a VoIP phone service…read moreinstead of a real phone line. I've memorized their voicemail message and that I'm supposed to press two for service. Scope out a businesses maintenance department before you deal with sales, it'll give you a hint of how they really are. I had this experience with the last car I bought as a preceived cash buyer at another dealer.

The overall buying process was just okay, but I left feeling disappointed with the experience. The…read moresales team came across as extremely pushy and didn't take the time to really explain the vehicles or highlight their features. What bothered me most was the financing process. We were initially offered one interest rate, but once we sat down to finalize the deal, they claimed there had been a mistake reading the rate sheet and refused to honor or buy down the original rate they had advertised. It felt misleading and dishonest. On top of that, the environment didn't seem very professional, the manager was rude and condescending, even toward his own team, which was uncomfortable to watch as a customer. Overall, I didn't feel like they cared about building a genuine customer connection or providing a transparent, respectful experience.

Chad Smeet will rob you. Would not recommend going to this salesperson. He'll take the sticker off…read morethe car before you test drive it, and add 2k in the computer for the same car. The woman in the finance department said I was getting 4.9% interest when in reality it was 5.9%. Totally dishonest place so don't waste your time or money.

This dealer is amazing Andre and Michael all worked with us to give us the best deal. We love our…read morefirst electric car. The team is so down to earth we truly came away with some friends.

Buyer Beware: Deceptive Pricing and Classic Dealership Games…read moreWe drove two hours from Wisconsin to inspect an advertised pre-owned truck at Advantage Chevrolet of Bolingbrook. After calling ahead, the dealership explicitly assured us the vehicle would be prepped and ready for a test drive upon our arrival. Roughly 40 minutes before we arrived, a salesman named Raul Rosales called to inform us the truck was actually off-site at a detail shop. Because we were already over an hour into the trip, we agreed to go with Raul to the detail shop to inspect it. The truck had only 12,000 miles and appeared to be in great shape. To save time, we decided to head back to the dealership to work through the numbers while waiting for the truck to be brought back. That is when the experience devolved into a masterclass in classic dealership runarounds. We gave Raul an initial price we were willing to pay, initiating a tedious cycle of endless back-and-forth waiting. When he returned saying they could meet our price, I noticed a forced "protection plan" added to the breakdown. I insisted it be removed, so off he went. When he returned, I spotted a separate $900 detailing fee. When I pushed back on that, he returned stating they reduced the fee, but they had quietly raised the baseline vehicle price--resulting in a net price increase of roughly $500 over what we had originally agreed upon. Exhausted from the long drive and over an hour and a half of dealer games, we reluctantly accepted the adjusted figure just to move things along, and Raul left to set up the final documents. Looking back, I deeply regret accepting that price--a detailing fee should never have been tacked onto an advertised price in the first place. We then waited another 30 to 40 minutes for the truck to return from the detail shop so we could finally test drive it. While the vehicle drove well, completing the purchase took another half hour, including a requirement to unlock our TransUnion credit report even though we were paying in full by check. Finally, we met with finance manager Tim Hosek to sign. What followed was a heavy pitch for extended warranties, followed by a rushed signing process where the final figures were glossed over completely without a transparent line-item breakdown. The following day, I thoroughly audited the paperwork. To my dismay, I discovered we were charged $1,928 above our agreed-upon price, along with an extra $275 artificially added to the licensing fees. I have attempted to call Tim and dealership management to resolve this discrepancy, but they refuse to return my calls. I have now filed a formal complaint with the Illinois Attorney General Consumer Complaint Portal and the Better Business Bureau. If you're financing through this dealership, double-check every single line item before you sign. Their primary strategy is steering your attention toward the monthly payment figure while quietly padding the back end with hidden dealer fees, mandatory "protection plans," and shell-game price increases. Because interest rates and loan terms can easily disguise hundreds--or even thousands--of dollars in tacked-on costs, make sure you demand a itemized, line-by-line total cash price breakdown. Do not sign or rely on verbal promises until every single fee matches what you explicitly agreed to pay.

DO YOURSELF A FAVOR AND DO NOT VISIT THIS PLACE!!! The…read moreperson running this place is very dishonorable. I know another person that purchased a car from here and just like the incident with me, his car, warranty and the bank lender, all three were absolute garbage. He is also very petty, look at all the responses on his google page as well, he never seems to take accountability and even here on Yelp, make sure to see under "Not recommended reviews" you will see real reviews from real people. Do not fall for the reviews, most of them look really fake. I hope Yelp does the right thing and does not delete my reviews like others as well.

this place is exactly as name.. lazy chimp. they sold me a…read morecar that broke down the very next week & then tried to blame me for all the issues to the car .. do not buy from here . these are janis dealers