Sold me a terrible car. Only lasted 2 HOURS found out the timing chain was getting stretched and…read moreother issues when I took it to a mechanic. The car was too good to be true.

They will engage in financial gymnastics in order to get you into the car you choose-- but it's not…read morealways possible to fulfill your dreams and these guys do a good job of managing expectations as well as filling needs. In the end we couldn't make a deal because my husband and I have very different car wants.

The service and work was great. The only surprise was they charge you the 3% merchant fe.read more

From out of town. They told me to bring my car in and they took care of everything in a quick…read moremanner. Much appreciated.

This review is for Vinfast electric vehicle sales…read more After multiple email with sales man "Joseph Albright" I went in during a working day for a test drive. They have a promotion going on for Vinfast SF8 model for $199, $0 down. When I sit with Joseph he says it's actually $4600 down to get the promotion. I asked for break down which he did not agree to at first but on insisting it he gave me the break down. Attaching it here. It has some made up line items that does not make sense. Joseph gave me the slip and left. He did not even sit down to discuss the options nor explained what those line items mean. Disappointed.

Contacted this dealership multiple times. First off they don't always answer. When i finally got a…read morehold of a salesperson (Joe) he said he will get back to me with a quote in 15 mins. After waiting for over an hour i called back and was told he will get back to me. Come next day i called back and upon inquiring was told the Joe is out of the office but another salesperson can help me. I gave them all the info was told that i will get a quote shortly but again no response or call back from anyone. To say the least, they don't seem interested in making customers or selling cars ‍

Came here to look at a Jeep that I found online. Bill Kay has several dealerships in the suburbs…read more I've never been to one before, so this was a fresh experience and review. We parked by the Jeep in the lot, and it looked well enough to test drive. The sales guy, Paul, greeted us, and I agreed to come inside to talk test driving. Several employees and managers are smokers. They were outside, but I'd recommend not hanging outside smoking in front of customers. Remember, first impressions can be everything. Paul was friendly and not pushy. I thought the negotiations went smoothly. The dealership does charge $2,xxx on top of the vehicle price for "reconditioning." I didn't really hassle on that knowing markets tough, and dealers do spend money prepping their cars. That seemed high, though, for what they did to it. The finance phase of the purchase was fine. They seemed a little inexperienced because they kept throwing "well, our customers typically get this add-on" and some scare tactics like "you never know if you'll need repairs that can get really expensive." Once you calculate the cost of the warranties (because they only show you monthly payments), the warranty is well over $5,000. I'll pass. Overall, it was a quick 2-3 hours. That's relatively short from my experience. Like I said, Paul was very nice. I just don't recommend the smoking around customers. 4/5 stars.

We visited this dealership to test drive a used vehicle that was advertised on Cars.com. The staff…read morewas friendly and welcoming, and the test drive went well. We genuinely liked the car and told them we were interested in purchasing it if the terms were fair. When pricing was discussed, we were quoted a purchase price higher than the price listed on Cars.com. In addition, the trade-in offer was significantly lower than the Kelley Blue Book value, and a mandatory $3,200 protection package was added to the deal. We explained that we would consider moving forward if the $3,200 add-on could be removed. While the trade-in value was slightly improved, the dealership stated that the protection package could not be removed and did not match the original Cars.com price. Ultimately, we decided to walk away. While we were disappointed, as we expected to purchase the vehicle we test drove, we were not comfortable paying $3,200 more than anticipated.

Purchased a Hyundai Elantra which had to be taken back after only a few days due to leaks in the…read morebearings. The dealer indicated they don't test drive the cars or regularly inspect. They "fixed" the issue in a run down shed with a makeshift lift. After another 200 miles, the Engine Light came on and after having it looked at by an independent shop, the vehicle needed a new engine. CarBox told me I shouldn't rely on the diagnoses of the Certified Hyundai Dealer and Repair shop I took it to as they "just want my money". Stay far away from this dealer. The owner is a wolf in sheep's clothing.

In a world full of shady business practices Adnan and the team at Carbox really stand out. Get this…read more- I got into an accident during the test drive. Adnan was able to sort everything out on the spot with the police and everyone involved. They were able to recondition both vehicles like nothing ever happend. We bought the car and were in and out of the dealership within 3 hours (including the accident scene). Other dealerships will waste your entire day. Despite the accident, no stress or pressure from anyone at any point in the process. They have a great variety of inventory and their own service department and body shop. We are very happy with the vehicle we purchased. Highly recommend working with Adnan at Carbox - wouldn't buy a vehicle from anyone else.

Despite the level of service, I'm so disappointed to see the lack of masks here. If folks are…read morewearing them, they're only covering their mouths. I had to ask politely ask a salesman to put his on when he approached me and he was clearly agitated. He then went to his colleague to talk to him and the desk and they both pulled their masks down. For being an essential business, I'm pretty disappointed and will probably go to another Chevy next time I need service or help.

Loved shopping for my new car here. Easy, smooth process…read more Joshua was very personable, and kind. I am bringing my mom here to shop for her car next week. I will definitely continue to be a loyal customer here!!

I am currently dealing with Bridgecrest regarding a vehicle repossession, and the lack of…read moretransparency and communication has been extremely concerning. My first payment was less than three weeks late and was later brought current. The delay occurred because the vehicle was unusable due to a serious mechanical issue covered under warranty, which left me without the car for weeks and required me to pay for a rental. Bridgecrest was notified of the situation. When purchasing the vehicle, I was told by the dealership that it had never been in an accident. However, when the vehicle was inspected by a mechanic due to the mechanical failure, I was advised that there were clear signs of prior accident damage, including aftermarket parts, visible welding, and rust in the engine compartment -- issues that should have been apparent during inspection. Despite the payment being cured and the vehicle being under active warranty repair, the vehicle was repossessed. Since then, I have repeatedly requested a written reinstatement or redemption amount and clarification of my options, but Bridgecrest has not provided clear information in writing and has gone silent for extended periods. While a formal complaint with the Consumer Financial Protection Bureau is pending, I received electronic notice that my access to the vehicle was revoked and that the vehicle was moved from its storage location, without any clear notice of sale or disposition being provided. This situation has left me without transportation despite my efforts to resolve the matter in good faith. I strongly encourage anyone considering financing to carefully review how disputes, repossessions, and vehicles with mechanical or prior damage issues are handled.

Horrible place to buy a car, I went there in need of a car drover 50 miles to this place because…read morethey promised I was approved and when I got there I had to wait 2 hours for a sales person because there was two working and when I was helped I was shown the car and numbers the sales lady asked me if I was going to do Turo I said no she said 3 more times I said no all times then after showing me numbers she asked again and I jokingly said who know you asked so many times maybe after I pay it off then she walked away and manager walked up and told me they could not sell the car to some one who does turo and I explained I was joking and that I don't have a Tito account and they made me leave and wasted all of my time

You know I had a pretty darn good experience. It seems they sold me a good car. I'm happy. They…read moredidn't budge much on the price but that's not uncommon. The salesman was great until he realized the ad overstated a feature that the vehicle didn't have. Instead of acknowledging fault, he immediately took down the ad for the vehicle, removing all information(and evidence). Come on! It seemed sophomoric considering I had a good experience otherwise. The manager, financial guy was funny and direct. Integrity is a tricky thing. Choosing to shut down our conversation by suddenly pulling the ad, the salesperson was being 'shady'. Fortunately for me, I don't think this was indicative of my overall experience. I believe they sold me a decent car.

I bought a car for my 16 year old son. It was an out of of state purchase. My first question…read morewas does it smell like smoke. We get the car delivered to Florida and the car smells horrible of smoke. They outright lied about the smoke smell. They denied the entire thing. We have not been able to get the smoke smell out. Dont trust this dealer ship