We contacted Mike to unclog our kitchen drain and had asked him in advance via text--two days prior…read moreto the visit--to remove his shoes before working. We have a toddler, and he would need to walk through our child's play area where our son is barefoot, so this request was made for basic cleanliness and sanitation. When he arrived, his attitude was extremely poor and unfriendly. Despite the prior request, he did not remove his shoes. When we politely reminded him, he sighed and left the house without informing anyone. The job was never completed. Throughout the interaction, we were polite and courteous, and there was no justification for his behavior. This was highly unprofessional, and I would not recommend his services.

I'm in town visiting family and there had been a leak in the ceiling for the longest time. Decided…read moreto search for a plumber and came across Magic Drain. Michael was quick to respond to my inquiry and visited the house to check out the problem. He was very knowledgeable and explained where the leak was coming from. He answered any questions I had and came back the following day after discussing with my family. He was quick and efficient, very respectful of the property, as well. Pricing is very reasonable too! Side note.. I found out he had previously done work at my family home because he was familiar with the downstairs bathroom. He had helped with a clog and I wouldn't have thought there was any issue to begin with because he did such a good job! Highly recommended.

New faucet from Courvelli, plumbing, quality work at a reasonable price I couldn't be happier.read more

Called on a Monday evening for a broken toilet. Did not expect a call back that night but got one…read moreanyway. Mike came out first thing the next morning and diagnosed the problem. He left for another job, but returned with parts later, and took care of the problem...even running late for his own medical appointment to do so. Very nice guy and very professional. Would call him again in a heart beat.

Above & beyond when it mattered the most. I got the text from my Wife that no one wants to see when…read morethey're in the middle of an event "we need a plumber ASAP." November 26th (the night before Thanksgiving) at 7:38pm. She was prepping and suddenly there was a water leak in the kitchen coming from the cabinets and it had even run down into the basement from the ceiling above that area. After contacting multiple plumbers and getting exactly what you'd expect on Thanksgiving Eve, no answer or we'll get to you Friday/Saturday. Michael responded just before 10pm and by 11:03pm he was at our house assessing the situation, and got right to work. He managed to have the perfect balance of work and getting things done and making great conversation. Even when I would walk away to not hover, he just liked having a good convo while working. When I started to fade from the time, he never slowed down, he stayed alert, positive, & friendly the entire time. He worked until just before 4am to repair the problem and get us back on course to host Thanksgiving. After he cleaned up the area, took out trash, removed debris and never wavered due to the hour. It's worth noting that he ran a vacuum hose while cutting, removing insulation, & any other time he would generate dust particles so that it wouldn't get all over. He actually left the area cleaner than when he started with the meticulous way he cleaned. 10/10 kinda guy & service!

Michael is always quick to respond to your initial call, and is happy to show up and get to work…read more He is very clean, and takes pride in his work. I recommend him!

Fast service nice guy felt like family with the experience great job clean service well manner tech…read moreThank You

Nick Recchia did a fantastic job fixing a drainage issue in our laundry room and kitchen…read more Professional and tenacious, he would not give up until the problem was solved. High quality work at a reasonable price !!!! Nick is Highly Recommended.

I had a clogged drain in the bathtub. Found this business via Yelp Projects - never realized Yelp…read morecan be so useful in this way. They got back to me quickly with a quote and put me on the list for next day's visit. Igor showed up right on time. My in-laws were instantly impressed that he wore shoe covers in the house. Fixed the issue in expedient manner. Communication was A+ professional at all times. The price is also very good for Montclair area. All in all I will definitely use them again in the future.

I was out of town. My furnase was turning off. Justin showed up and told me that system needs to be…read moredetailed cleaned, that he can not even see the water level on the glass tube due to the dirt. Quote was ove $700 for that. I asked him to just flush the water. He called Igor and he refused to flush my furnase. I requested that Igor calls me back, he never did. Next plumber told me that water inthe glass tube is clean and no urgent cleaning is needed. The problem was chimny.

I had a clogged toilet. Mr. Derilus was our technician, he explained what the problem was and gave…read moreme a couple of solutions. Once I decided what to do he did the paperwork, I signed and he went to work. He was very neat and he did a great job. I would definitely recommend!!!!

I had a leaking toilet emergency in Jersey City this morning and called Roto-Rooter because I was…read morecompletely out of my depth and needed professional help. I explained multiple times that I'm a renter, that I was panicking a bit, and that I genuinely did not know what to do. Instead of helping, the woman on the phone told me they wouldn't be able to assist because I'm a renter and because my building has maintenance/property management. She even incorrectly told me "that's what your lease says," which was not true. My property manager had already told me I could handle the repair and deduct the cost from rent. What frustrates me most is what happened next: I called Dr. Drip Plumbing & Heating, and the VERY FIRST thing they did was calmly explain how to shut off the water to stop the leak immediately. Roto-Rooter never once mentioned this -- despite knowing I had no idea what I was doing and that water was actively leaking. That basic advice could have saved me a lot of stress in the moment. It really felt like Roto-Rooter only cared whether they were getting paid, not whether a stressed customer actually needed help. Meanwhile, Dr. Drip Plumbing & Heating immediately treated me like a human being and helped me solve the immediate problem before anything else. If you're in Jersey City, I'd strongly recommend supporting a smaller local company that actually cares about people.

Very professional and fixed the problem right away , the staff was very helpful from the answering…read moreservice, Down to the employees. They replied very quickly and were all polite

Quality work at a good value. Understanding Spanish is a plus. Johan called when he was running…read morelate.

Jonathan was great in suggesting a tankless water heater and did a great job in the install. Will…read morecall again.

Jonathan is amazing! He installed a complicated kitchen sink with hot water tank and high end…read morefaucet. He also installed my brass bar sink and faucet. Highly recommend. Easy to communicate with and very nice guy!