Always a successful experience the staff is very helpful. Quality glasses at a reasonable price.read more

I have been going to Dr Summers for years and consistently have excellent service. Efficient,…read morefriendly, funny, professional and personable. I have to say he has been the best optometrist I have ever had and have taken my children to him before they were adults but have since moved abroad. Kriti, one of his licensed opticians was extremely helpful as well when it came time to pick a pair of aesthetically appealing glasses that I will be completely satisfied wearing. 100% recommend.

I already had a high opinion of Falls City Eye Care, and this was further reinforced when I…read morerecently visited with my son for his kindergarten eye screening. Despite being an optometrist and eyeglasses store for primarily adults, they were very gentle and kind with my son. Dr. Martorana explained what he was doing along the way. The only part my son did not like was getting his eyes dilated, as you pretty much can imagine. But they were patient with him and helped him through it. And after we were done, they showed him the toy drawer, where he was able to pick out a few items to take home. (The highlight of the day for my son.) I scheduled my annual visit to be right after my son's, and they were helpful to give me the care I needed while also being efficient with the visit, considering I had my son in tow. Falls City Eye Care has a curated selection of eyeglasses, in which I saw several I would like. I'll definitely keep coming back!

We moved recently to Louisville and have tried a few eye spots in town and are so glad we found…read morefalls city eye care. They are incredible and make the experience easy and exactly what we needed. I got an eye exam with an updated script. My wife did the same and also used their shop space to pick out some new frames which she loves. The building is so charming and cute too. Great spot!

The actual doctor was great!!!! His office staff not so much. I had my appointment over a month ago…read moreand I still haven't gotten my contacts that I paid for!!! I keep calling but the billing lady is always out of office or the office is closed/on lunch? My appointment in itself was an absolute tragedy. I've been going to the eye doctor for over 15 years so I have a pretty good idea of how an appointment should run. I first go to do the basic eye testing (little house on prairie machine...pics of the eyes etc.) the doctors assistant running my tests had no idea what she was doing. She didn't tell me to take my contacts out and when I said something she just handed me a contact case and some empty contact solution bottle. No sink, no form of sanitation, no mirror, NOTHING. When I saw actual optometrist everything was fine...but the check out process was a NIGHTMARE. No one in the office knew how to run insurance, they forgot my credit card in the back room twice, they did t know how to give me a receipt, and this entire process took over an hour! I paid for my contacts but have yet to receive anything and it's been over a MONTH. The lady that does the billing is never in the office because everytime I've tried to call to check on the status of my contacts she's never there!! And she never calls me back! I just want my contacts. I hope they see this and finally get back to me. Last time I called was today at 1:30 and the voicemail box said they were "on lunch"??? Ridiculous.

My child has a difficult eye condition to treat. The staff here are so patient with young children…read moreand really take the time to make sure the treatment is accurate.

I was there today May 4th. around 11:30. I was just looking at the glasses and I hear this woman…read moreyelling at a customer saying you don't have any money you can't get your glasses. Then she goes up to the service desk and is yelling he doesn't have any money or insurance. I couldn't believe the lack of customer service/support. There was absolutely. No reason for how she acted. I was so glad I didn't get her if I had I probably would've not gotten my glasses there. That poor older man was probably so embarrassed by her actions. SMH

Could have had a less "direct" approach to my situation of NOT KNOWING I had insurance coverage…read morethrough my medical insurance provider... turns out I have a "separate provider" and was going to go back up to the receptionist and explain that I didn't know... but the AUDACITY of "how it was announced" made me feel like a damn criminal, and I will NOT be coming back here for the exam...

I made an appointment online to get contacts. I arrive to the location about 20 minutes after they…read moreopen and am immediately greeted by multiple employees. I mis-scheduled an eye exam when I just need to get contacts with a simple check to make sure they were good. The two ladies at the front were very understanding and helpful. The optometrist who saw me to double check my prescription was still accurate and that my contacts were a good fit was very nice and patient. As I'm walked from one side of the building we're the eye appointment rooms are to the other side where the contact lenses area is employees that were not even assisting me with my appointment greeted me and asked how my day was going so far. I was a bit taken aback with the friendliness of the staff. This was my first time visiting this location. Finally I'm checking out with an employee at a desk location. She was very friendly, positive and professional. We was helpful in offering memberships deals that would save me money in the future with my eye glasses and contact lenses. She was asking about if I had weekend plans and was genuinely engaged in the conversation with responding all while checking me out efficiently and quickly. This was a really great experience and this staff works well together as a team and really puts the customer first. Go to this location is you want a great and professional experience.

The positive reviews on this place are either fake or very old! Be warned! This is the Walmart of…read moreoptometrists! Twice (months apart) this place cancelled my appt and asked to reschedule because they didn't have an optometrist. Pitiful! I will never consider this place again.

My Warby Parker fandom lives on!…read more Just got my latest pair of glasses from them, which is always fun for this geek at heart. For the first time I got "progressives" -- bifocals for millenials; I'm old! -- and the process was easy peasy. The clerk I worked with was great about suggesting other frames to try and talking me through the process. One thing he warned me about was that progressives take some time to get used to because you have to learn where to look through your glasses to make items far away and nearby easier to see -- and he wasn't wrong about that! I'm glad I've had this heads up. I found some frames I like, and my glasses came in 10 days later to the store. This was a little longer than it has taken in the past, but not outside what I was told. I will definitely come back to get new glasses in the future.

I PAID for two pair of glasses on 4/12/25 only bc they ensured me they would procure my current…read moreprescription from my optometrist. One week later, I called customer service. These LOSERS in the Louisville location who gladly took my money for two pair of glasses called my optometrist that Saturday which I told them they were closed AND never called them again. The gal I spoke to confirmed they only called on Saturday & never again. Nor did they ever call or email me. They simply left my orders in limbo. If I hadn't contacted customer service, these LOSERS in the Louisville office would have allowed my orders that they collected upon to NEVER fill or ship. The gal in Tennessee was quite AMAZING. My experience w her may have saved my relationship w this business but we'll see. I still don't have my glasses but she is the ONLY person who took responsibility for my situation. If you want to buy off the shelf sunglasses, I believe they can help you, but if you have a prescription or anything that requires additional effort this is most likely not the place for you.

I just left Gaddie's in Lagrange. I had an appointment set and they refused to allow me to have…read morethe appointment, that has been set for weeks, because they said there was a balance from July over a year ago that was unpaid for my daughter's glasses. I remember that prior appointment because my daughter paid herself for the upgrades she wanted, and it was over 200.00 and I did not think it was worth it. I remember my daughter pulling out her wallet and telling me that she wanted the built-in sunglass option and the upgrade frames and non-glare lenses and she would pay, and I was so proud of her. The owner stated that she would not allow me to have an appointment until it was paid, or we brought a receipt from a year ago. I said your system is faulty your people would not have released our glasses to us if there was an outstanding balance. She said you can leave now my employees are trustworthy. I said I am absolutely going to leave but before I go you should know that I think it is mean spirited and deceitful to wait until we came in for an appt to tell us you are double dipping and want payment twice for the same service and glasses from over a year ago. I said while I am here you might as well cancel the other 5 appointments, maybe 6 including mine in the next few weeks because no one in my family will ever come here again. Beware of Gaddie's they have poor accounting systems and cannot keep track of payments made by multiple sources on one account and the owner is myopic and does not wish to fix her processes or be honest with her clients and call them if there is a problem, she prefers public confrontations in her store as it is easier to get people to capitulate and pay her again, than argue the matter, for most people. My daughter called her bank on the way home and for .75 they produced a copy of her July payment to Gaddie's over a year ago. I will hang on to it if Gaddie's decides they want to pursue it, but I will never go back. A simple phone call a few days prior to the appt or recognizing that your system is broken and calling it good if you are not going to delve into your broken processes would have both been better than simply waiting until we came in and then announcing that you would not honor our appt until we paid a past due balance which did not exist, would have been better business practices. Just now this poor woman called me to reschedule my 2 Monday cancelled appointments. Incredible. I told her that I just left there and that I cancelled all of my kids and my own appointments and not to call me again I would not be rescheduling.

I am extremely disappointed with this company and how they handle their billing. I received a bill…read morefrom a collection agency. I was really shocked by this! I ALWAYS PAY ALL MY BILLS WEEKS BEFORE THEY ARE DUE! I called the Oxmoor location and found out that their billing was mailed out by a third party. The billing rep from Gaddie's told me that I was mailed 24 statements since 09/30/2015. I verified my address with her and it was correct. I let her know that I did NOT receive any of these statements. I asked to speak with the third party company and she could not give me that information. I let them know that I was a former employee of Gaddie Eye Center and this use to happen all the time...a customer would call and be upset that they received a bill from a collection agency after a long period of time. I let the rep know that they really need to get it together because they are the common denominator involved in this on going issue and need to look into why this keeps happening. I will never take my children or myself to Gaddie again. I am really glad that I don't work for a company that does not try to solve on going issues. Also I was offered to pay my bill...and I will pay it, obviously because I don't want it against credit history. I really demand some answers for this...no one can miss 24 statements in the mail this just doesn't make sense. I don't not believe these were ever mailed to me. If I would have went in to the office for an appointment I would have been told I had a balance and not understood why. SCAM SCAM SCAM SCAM

Went there today, 3/31/25, to have my glasses adjusted. A sign on the door says they're closed and…read moreout of business. Another sign is offering the space for lease.

Got my new eyeballs from Krebs and, while they were a bit wonky at first, now, thanks to the…read morewonderful skills of Krystal Stottmann, my glasses are about as close to perfect as I can ask for (I have particularly particular eyes, so that's saying a lot). Kudos to Krystal for achieving the impossible! If you need glasses that fit great, come pay her a visit; you'll be glad you did!