Great experience. Wonderful providers and patient care. Our kids love coming to this office.read more

My daughter is now 28 yrs old and dr. Franklin was her doctor when she was a baby. Up until age 7or…read more8 she would get sick about every 6weeks. Run a extremely high fever. It got so high once that we went to the er and just happened to see Dr. Bryer. He has retired now. Her temp. 106. Dr Franklin had always just treated her for a bladder infection. Been going on for about 4 yrs. Dr. Bryer asked me how long it had been going on like this. When I told him he ask who her Dr was and I told him Franklin. He just shook his head. He told me she had kidney reflux. Sent her to Vanderbilt and they did emergency surgery. Said one more infection and she would have to have kidney transplant. Dr. Franklin is a terrible Dr. BEWARE!!!

This place is a joke. At this point, I'm just laughing. I took my kids there for their wellness…read moreexam and thought it was a good place because of all the good reviews, but I was sadly mistaken. This doctor took what was supposed to just be a wellness exam and made it into an office visit. We were asked to come back in so they could get more blood and urine, and we were waiting for the nurse to come back in and let us know we were good to leave. Not only did the nurse come into the room, but so did the doctor. He started trying to convince us that my kid, who had just gotten done crying, had allergies because she was sniffling. Then goes and writes us a prescription for these said allergies for both kids. Now is charging me for an office visit plus all the bloodwork and urine test that was done also. I can see if I mentioned it to the nurse that I wanted the doctor to come in and talk to us about allergies and get them on something, but I was only there for the follow-up for their wellness exam. I DID NOT want to be talked to about allergies when my child had just gotten done crying and all you overheard was the child sniffling. That's not allergies!! I called their billing department about this, and she told me she'd have to talk to the doctor and that maybe the most they could do was take off the part that was supposed to be for the wellness exam, but I'd still have to pay for the office visit. She was to call me back and let me know. Unfortunately got no call back as to what was going on with the bills. I gave them a good couple of weeks to figure it out, and nothing. Now I have bills that were sent to me stating they are past due. I called them again yesterday, and once again, she's stating she has to talk to the doctor, who conveniently is "out for the month." I'm sure the bill will then be sent to collections, and then "it's out of our hands" by that point. This is very unprofessional. You do not do your clients like this! I DO NOT RECOMMEND going here. They will scam you in a heartbeat!

worst staff, DR, is very very greedy for money, if you ask…read moreany papers from staff they put you in hold for 30 min, and they hang up phone, you have to call them at least 50 to 60 times to get any papers and they also charge to provide papers, if you go over clinic then you have to wait for at least couple hours and then they say come tomorrow papers is not ready,!! horrible, horrible horrible!!!!!!

I've called three times to try and get a new patient appointment, in their recording they say they…read morewill call you back but they never do. Are you really this busy, uncaring, unprofessional that you can't return a phone call? After two months of looking I finally found a doctor in Hiowassee, beautiful people, pleasant and caring on the phone, old fashioned etiquette, I guess that's now lost in most places including high Mountain.

Today my daughter had a terrible splinter under her toenail. The office staff at High Mountain…read moreHealth went above and beyond in every way to bring her comfort and care. They were gentle with her, they gave us quick service considering the last minute appointment. The nurse Danielle was so good at distracting my daughter. DR. KENNEDY saved the day! He is calm, precise, and solved the problem. Our girl is feeling much better.

This is the most horrible place to take your child to.My 6 year old daughter had swollen lymph…read morenodes in her neck. I took her back a few days later after she did not get out of bed for a week and she was not eating. They told me that they tested her for mono, I had no reason not to believe them.The next day I weighed my daughter she had went from 101 pounds to 96.6 pounds in a matter of days. I called the next day crying my eyes out and asked them why they did not weigh her and why is she getting worse and please help her. Instead of trying to figure out what was wrong with her they told me I could not bring her back. I called them two or three times crying and begging them not to kick her out. The last thing she needed was to go to a doctor who knew nothing about what was going on with her. Well after five doctors and a week later I found out she had mono. Kids Kare in Cookeville did not even test her for mono. I know because I looked at Labcorp Patient Portal.Then it all made sense.They kicked my six year old daughter out when she was very sick because they made a mistake and did not want to own up to it.They did not test her for mono and tried to manipulate me into thinking I did something wrong when I called them crying my eyes out asking them why they did not weigh her and why isshe not getting better. They could have just admitted they made a mistake and tried to help her but no they blame me for calling up there crying scared to death about my kid. This is the sorriest doctor office I have ever been to in my life. Dont waste your time taking your child there because if they make a mistake they will try to manipulate you into thinking you did something wrong. Horrible people very unethical. They had the nerve to tell me that kicking her out was best for her because they did not want to admit they made a mistake. I ended up having to take her to five different places and my daughter is so traumatized from this experience that she can not even function at school. Her teacher said she is so worried about her health that all she does is cry and she is suffering from severe anxiety, something she has not had any trouble with until kids kare decided to ruin herlife and traumatize her till she can not even function. I am suing them for medical malpractice and my attorney is pretty confident we will win because I don't have to pay him till its settled in court!

This is the last time I am taking my child here. The first time he was taken, they forgot to give…read morehim all of his vaccinations, then they said we had to bring my son back in. When we brought him back in they said that it had not been long enough and he would have to comeback. Yet they still billed our insurance. The second visit, the three nurse practitioner's diagnosed our son with laryngitis, which turned out he had RSV. At that point the office tells us, "Sorry, he more than likely got it from our office, we have had a lot of kids with RSV here." The doctor then disagreed with the diagnoses and my child was put on a third round of antibiotics. This very last visit, I needed them to fill out a form for our son's dentist. They told my wife they did not need an appointment to bring the paperwork in and they would sign in. My wife gets there and my son stays with me. They tell my wife that my son has to come in for the forms to be signed. Their incompetence may seriously harm a child. I do not recommend them at all.