Dr French is ok if you have a cold or need an annual physical or something routine. But anything…read moreelse and he'll tell you, and I quote "I'm just a family doctor, I don't know how to help you". I heard this twice from him when I was begging him, desperate for help (referrals? Another different test to do? Disability paperwork filled out) This man made everything so difficult for me that I would have panic attacks and not be able to open his secure message responses to questions I asked for days. Because the answer was always "no" or him doubting me or making this process of trying to get something complicated diagnosed even harder by making me argue for every single thing. Like filling out short term disability paperwork when I was going on FMLA leave. Everything was already hard and he made it harder. The most recent time, when I called to ask their office manager what to do when the doctor can't help, I got a certified letter from Dr French firing me. Dr French wants to do the basic work and then go home and not think about his job or his patients. I kind of think he wants to not think about his patients when they're in the room too. He can play like he listens and play a good doctor, but when it really matters, he'll let you down every single time.

I was a patient of summit medical group for the past 14 years I missed one appointment and they…read moredropped me I have been having sharp stabbing pains and my doctor said he would see me for emergency when I went they said the only thing that counted as emergency was covid and I'll just have to find a new doctor WASNT even seeing my doctor just a nurse their express clinics are awful too

I have gone to this Urgent Care both in the height of COVID and recently (Fall 2022). Wait times…read morewere certainly longer the past few years, as COVID precautions prompted employers and schools to have doc proof of being COVID-free. They were absolutely swamped but I personally still felt that they had an organized system that was very conscious of patient and staff health. They even have a few exam rooms that have outside/separate entrances and will call you in from waiting in your car. Now that many precautions are lifted, it seems wait times are more normal. I checked in (Oct. 2022) on the Solv app via my phone and it shows wait time and where you are in line. The office called me when they were ready for me to come into the lobby and head back for vitals. It was right at my scheduled appt. time. Front desk staff was very friendly. Then, Pam brought me back and took my vitals prior to April heading in to examine me and chat about symptoms and causes. She was very thorough, patient, and kind. Sometimes, you feel like just another number in a medical office, but it is clear this staff genuinely cares about patients and their health. I only came to urgent care because my GCP is booked out several weeks(even for sick visits) and I was miserable. However, April mentioned several people use her at UC instead of a general care practitioner...and I'm not surprised. Co-pay might be pricier at a UC facility but the experience was as painless as a doc visit can get. I will only use this office when I have an urgent care need instead of others closer to home.

I went because my kid was sick. They were prompt without being rushed. They got to the root of the…read moreproblem quickly and gave me a plan of action and answered all questions faster than I usually get to see a doctor. This was probably the best experience I've had with a medical provider.

This clinic is ABSOLUTELY UNBELIEVABLE! I cannot say enough about how incredible the Drs bedside…read moremanner was. The staff was so understanding with my almost 70 yr old aunt who does NOT go to Drs!!!! They helped assure her and ran tests to discover what's been ailing her for over a year! Thank you thank you for helping her with compassion and care. I felt you treated her as if she was your aunt and I cannot ask for more!

Pre-register online and select a time. We were in and out…read morewithin 45 mins!!! Came right at 8am, with one other person coming in 5 mins after. The whole process was smooth and fast. I wish urgent cares in LA would take note.

The PA I saw was so thorough and all the staff is great! My regular doctor pales in comparison…read more Highly recommended

I have been coming to Knox Wellness for a year and a half. This place has been a God send! They've…read morehelped me get my chronic lyme disease to a manageable state as well as get all my vitamin levels to optimal. I went to a regular doctor for many years with no answers and in a short time Sunny and team have helped overcome so much! The entire staff is beyond friendly, the are more like family :)

I have been going here for many years. Thanks to Dr. Ricche and his nurse for helping in my road to…read morerecovery and catching my problem after a walk in clinic really did not help any. The were really concerned about my health and well being and were happy to see be doing so well on my recovery after being in the hospital and nursing home for almost 2 months, on my follow up visit. Thanks for the care you all have given me over all these many years.

When after a multi year patient/provider association you receive a generic termination letter you…read morehave to wonder what is meant by the operative words; "Non-Compliance." In my case this would only apply to the Nurse Practitioner, Misty Cottrell, not me. I had a multi year patient relationship where i would drive 35 miles each way up from Knoxville, keeping each appointment and dutifully adhering to every directive. THEN- one day when i recently suffered a heart attack, she was completely unimpressed. I was in the hospital for 10 days after receiving quadruple bypass open heart surgery. She could not see fit to express the minimal concern by even returning a phone call. When my care was turned over to her from the surgeon, she refused to fill prescriptions for the most nominal of painkillers and became surprisingly openly hostile, making me feel like some junkie in withdrawal just for asking for minimal relief. Watch out. You may feel you have a great relationship at first but that may all change once anything gets serious. She will be completely unreliable, assume zero responsibility for your care and have no compunction to become 'non-compliant' to her most loyal of patients and throw you out like garbage. Beware, also of an extremely incompetent office staff who she will be completely loyal to, not you.

Absolutely recommend this office if you are coming after hours. My nurse Pam was amazing. So nice…read moreand took great care of me. Please understand this is a smaller office so there could be a wait but i came in with only one person ahead of me around 7pm and was discharged at 8:15pm. The NP Leslie came in and took great precautions with me. I am 9 weeks pregnant and she made sure to check all possible causes for my cold. Even recommended, after all test came back negative, that I come in the next day if i wasn't feeling well and they'd see me right away. Don't hesitate just come!!

Would never recommend anyone to visit this Urgent Care facility…read more They advertise they are open until 9pm. I walked in tonight at 822.... And the women behind the check-in desk told me they were too full to see anyone else... 2 in back and 1 waiting. She then asked what was wrong with me and when I told her (want to get tested for strep throat), I was told that was at least a 30 minute endeavor and I had to leave, I have NEVER heard this before. You're in the medical business, if you're open till 9 you should accept patients until 850 - or advertise that online when you stop taking patients, Incredibly disappointing

If I could give this place more than five stars I would! I had an accident while searching through…read moreboxes in a storage unit I fell, hit the corner of a bed frame and it cut my wrist pretty bad. I was alone at the time and wrapped my bleeding wrist and drove to the nearest hospital where after 45 minutes of not even getting back to triage I left. I wasn't sure if this walk-in clinic could help me because I knew I needed stitches but I thought I would stop and ask, so glad I did! After looking at my injury they immediately took me back and went to work on me. The entire staff was especially kind and helpful and I highly recommend this clinic!

Unprofessional and unskilled. It's a waiting game. My son waited an hour and half to be seen, just…read morefor a nurse to walk in and say, " I'm confused, I think I may be in the wrong room!" then waited additional time. The nurse practitioner FINALLY saw him, and sent him home without any antibiotics with a very bad upper respiratory infection. Needless to say, we went to an actual doctor where my son was prescribed antibiotics and soon recovered. The Practitioner is seemingly very uneducated at the Kingston ExacCare.

Not to be confused with Colonel Sanders Wets, which is a term to describe pants which Sanders - who…read morehas an incontinence problem - wets himself in. This is a medical complex that I've been to a couple of times just outside Knoxville. All of the locals come here for all kinds of stuff. If it's health-related, there are probably a few people and businesses here ready to help you. My Knoxville girl has her doctors here, which is why I come here occasionally.

Friendly front counter individuals, clean facility, plenty of parking, etc…read more Went for my 3rd mammogram in a 5 year period-all 3D imagining as I've had cancer before. This 3rd visit I found the lump and called my regular doctor to refer me. I got an appointment within a few days. Mammogram technician very friendly and professional. Since I knew the lump was there, they immediately took me across the hall for an ultrasound. Afyer a short wait, a doctor came in and told me I really should get a biopsy which I scheduled. These were the positives. NEGATIVES: I didn't have insurance so cost was a major concern for me. I was easily given discounted price for mammo and ultrasound as I had to pay upfront for those. When it came to the biopsy, I was given a price assuming that covered -apx $2500. However I received a pathology bill for $3000 and a $600 for Quest Diagnostics which I never have figured out what it was for. (Tge pathology bill does after numerous calls and help from the team at Ft Sanders West gets reduced to $1000. Them I'm referred to Thompson Cancer Center for additional services. I will recommend to my regular doctor to not refer to Ft Sanders West as you get passed around to independent doctors if something comes up in a mammogram. It's difficult to get straight answers as you have to go through many channels. Though the technicians are very friendly and helpful, the overall experience is a nightmare during a particularly stressful time.