I needed to be fitted for a new custom fitted ankle brace. I called Gouterman Orthotics, which I…read morehad used before, and got their answering machine message saying they have retired and recommending Medical Center Orthotics and Prosthetics. The office is in an easy to get to location with plenty of parking. On arriving we were given some papers to fill out and after a short wait I was called in to a large procedure room. The receptionist offered me a cup of coffee and asked if I'd like my husband to wait with me. I was happy to have the company. Soon after my orthodist, Eugene, came in and introduced himself. He asked me a number of questions and did a brief exam of my food and brace before doing the casting. He was very nice and easily answered my questions. All of the staff were pleasant and efficient and the facility was large, clean and well equipped. If in need of orthotic or prosthetic care I highly recommend Medical Center Orthotics and Prosthetics.

They are very professional as well as a comfortable atmosphere. They have helped repair my AFO…read morebrace as needed.

The problems have been resolved with a full refund…read more I really shouldn't bad mouth this place , because this system does actually work for some people. I was just an unlucky case of things going real bad, which does happen. I hope they can change some policies for those of us who can't use their orthotics system. Just call it buyers remorse within 14 days.

I went there to look for options to address my plantar fasciitis. The salesperson took good care of…read moreme and spent a lot of time getting my history and explaining each step of the evaluation process. Yes the insoles are super expensive but even one week later, I noticed a major difference. It's been a month now and the insoles are doing their thing. It takes effort in the beginning and discipline to incorporate them into my workflow but they have already paid dividends.

When I called in March 2025 to schedule an appointment with Gouterman I got a message saying that…read morethey are now closed due to retirement. They referred me to Medical Center Orthotics and Prosthetics (Silver Spring, MD) who I gave five stars in a separate review.

I was in search of a proper walking boot after being diagnosed with sesamoiditis in my right foot…read more When none of the walking boots my orthopedic specialist had in stock fit properly, he recommended Gouterman's. I was able to book an appointment a few days in advance and had a great experience with getting my walking boot fitted (which only took about 10 minutes max). Thank you to Mr. Gouterman + staff for making it a great experience! I'm hoping that I won't sustain any additional injuries in the future, but I would certainly recommend Gouterman's to friends and family in need of orthopedic appliances.

Doctor Jordan is extremely thorough and patient! She responds in a timely manner and modified my…read moreexercises as needed.

The physical therapy I have been receiving is sound care, but the customer service needs…read moreimprovement. The physical therapists always act very kind on the phone when I had to reschedule 3-4 appointments since I am unable to drive a car due to my injuries and needed to find a ride to the location. Then when I arrived for an appointment one day, the physical therapist wasted 15 minutes of my 50 minute appointment blindsiding me with a demand: I adhere to a new cancellation policy of 1 week or more (versus the standard 48 hours). I refused, and eventually my appointment was able to begin. Despite losing a quarter of my session, I was not given extra time at the end, of course. The Schedule must be held sacrosanct! Later that day, I was called by Dr. Cohen to set up a new way of scheduling appointments on Mondays the week of. This was a fair workaround, but I was treated quite unfairly during that interaction; if I hadn't made a stink, I could tell they would have bullied me into unfair terms of service. I think the customer service (particularly Dr. Cody's) could be improved.

After breaking my foot, I was scared about the treatment and recovery process and anxious about how…read moreI was going to manage my daily life with two young kids. Dr. Lowy was so patient and reassuring and was more than willing to listen to my questions and concerns. He also provided me with useful information about the type of break I had as well as clear instructions for how to care for my foot. I am very appreciative of his assistance and expertise. I will definitely return to him should myself and/or family need foot/ankle care in the future. Thank you Dr. Lowy!

Kathy resolved my neck pain and radiating arm pain quickly. She identified the cause of my pain and…read morefocused on manual therapy and exercises for me to keep it from returning. She helped me get back to my swimming and bicycling . Kathy also addressed my poor posture and sitting in a positive way that made it easy to adjust. She analyzed with pictures and videos easy things to tweek. Nice location near American U in NW DC with easy parking options.

In late 2022, I learned that I had severe spinal stenosis in the lumbar region of my back. I…read moreconsulted with a top orthopedic surgeon in Washington and a top neurosurgeon at Johns Hopkins in Baltimore. Both said that I wasn't yet a candidate for surgery because, at this time, my quality of life was not sufficiently diminished to justify surgery. Both agreed surgery would almost certainly be necessary in the short-to-medium time frame. When I asked what I should do in the interim, they both recommended physical therapy to become more flexible and strengthen my core. I asked my internist, a back pain specialist, and the surgeon I consulted in Washington for recommendations. All three recommended Kathy Braun. I started working with Kathy in December 2022, and it didn't take long to understand why she came so highly recommended. When we started, I had trepidations about whether I--78 years old, moderately overweight, having had a sedentary work and home life, and with an MRI showing severe stenosis--could improve enough with physical therapy to keep the pain manageable and possibly delay surgery. Kathy said I could. From the beginning, she gave me the confidence I needed. After reviewing my MRI reports, she explained how this diagnosis would affect my life and what I needed to do. She started by explaining the changes I should make in my daily life, such as how to walk in a back-friendly way, get in and out of a chair, lift heavy objects, get in and out of bed, and even load and unload a dishwasher. Then, she assessed my core flexibility and strength and developed a stretching program. A few months later, she added strengthening exercises. Then, every few weeks, she would change the exercise program to reflect my progress. In addition, she would work on my back muscles and joints at each session. It's been sixteen months, and I have made tremendous progress, thanks to Kathy. She kept me motivated in a positive way, explained how to do the exercises and why each was important, and never made me feel like I was letting her down in any way. This week, I "graduated." I will continue with my daily exercises and check in with Kathy periodically and on an as-needed basis. My quality of life in the coming years will be much better than it would have been without the physical therapy. I am convinced that I have given myself a good chance to delay the surgery for as long as possible and maybe even avoid the surgery if I'm lucky. I highly recommend her. Jack S.

I am writing this review based on a serious breakdown in care and professionalism…read more Dr. Deming treated me for a foot condition that later developed clear signs of infection, including increasing redness. My concerns about the affected area were not addressed. That same morning, after seeking outside guidance online, I was advised to go to the emergency room due to the risk of infection. I contacted Dr. Deming and was seen that morning, after which I was admitted to Suburban Hospital. At the hospital, the area that had previously been ignored was confirmed to be infected, and I ultimately required surgery that included the removal of bone. I then requested care from a different podiatrist. After I informed the nurse practitioner that I was withdrawing consent for further treatment from Dr. Deming, he later entered my hospital room unannounced, closed the door, and raised his voice, asking, "Am I fired?" I told him I did not want to discuss the matter. Despite this, he proceeded to give unsolicited medical advice about my foot, even though I had withdrawn consent. He ended the interaction by saying "good luck" in a derogatory tone and left visibly angry. I found this interaction distressing and inappropriate, particularly given the medical circumstances. Based on my experience, I cannot recommend this provider.

Had unfavorable prior experience with this podiatrist who casted custom orthotics that did more…read moreharm than good. Had to go to another podiatrist that resolved issues with this Dr's orthotics. Don't recommend this podiatrist.

Brought two pairs of thousand dollar shoes here to be resoled and they did a terrible job. The…read morephotos speak for themselves. Now I'm stuck driving back to NYC to get them fixed, if they can even save these. I'm devastated. If you can't handle this kind of work, I'd rather you hand me my shoes and tell me to go elsewhere.

Another entitled reviewer attempted to gain the sympathy of readers with her one-star review by…read morehighlighting the price of the shoes this store allegedly botched with what she believed was a poor resoling job. She weaponized the cost of her shoes to convince us of her credibility as a customer who knows good taste. I'll do the same--but to uplift the excellent work of this small business, which has been here longer than I've been alive. I brought in a pair of Tom Ford-era Gucci boots in good condition and a pair of custom Golden Goose high-top sneakers in need of a full resoling. The Gucci boots, which I found on The RealReal and date back to the late nineties to early two-thousands, needed a rubber sole added to preserve their integrity for as long as possible. The rubber was perfectly cut and blended seamlessly with the leather of the original sole. As for the Golden Goose sneakers, I was nervous. I've heard horror stories from customers who went with third-party repair services instead of the brand's in-store $250 repair option. I took the risk of trusting this shop--because my family has been using it for years--and it paid off. The repair was excellent, every bit as good as what Golden Goose's own service should deliver. In conclusion, to the woman who complained about her two thousand dollar shoes: my two better, cooler, and more fashionable pairs look fantastic. For as long as my family resides in this city, we will continue to bring all our shoes here. Support small businesses.