After dealing with two other disappointing online music retailers, I found Kraft. Wish I started here. Super helpful, followed up as promised, and they beat the competitor's pricing by a lot. This will be my source for future purchases. Thanks Jake for your help! read more

I have ordered twice through Kraft Music, both times online. The store had an associate reach out to me following the first purchase and they accommodated needs that I didn't even realize I had. For my second purchase, the item I wanted was out of stock and they custom built me a similar package to fit my needs. I gave them my price point and wish list and they made it happen. 10/10 best service, employee attitude, and professionalism I have had with any music shop! Ps: Ask for Jake. Great service, knowledgeable, and beyond helpful. read more

one of the best run businesses out there. scott, my salesperson, is fantastic in all respects, providing professional, knowledgable and efficient service time and time again. i could not be more satisfied and one should always know that they can shop at kraft with total confidence. read more

Wonderful company. Adam helped me with the purchase of a Yamaha piano for my church. read more

Stunning: the Nord Grand I bought from them online 3 years ago developed an annoying sound distortion problem, despite only light home use. Needs a new Main Board, more than $1k. Nord America would not cover it under 1 year warranty. I called Kraft, same sales person answered, and he reached out to Nord America on my behalf. He got same answer, but then offered to sell me the board at their cost. Wow!! read more

Just purchased an Ibanez S 670QM Elec.-guitar thru Kraft Music (online order - not delivered yet). Their rep (Jake Blake) has been helpful, decent, courteous/polite, and clearly appreciative of my time/business. As most of us know, too many stores/shops send out the wrong message: guff/attitude, condescension, lack of music passion/knowledge, poor service, etc. None of that here! Thus far: EXCELLENT/FANTASTIC! A+ read more

My first attempt to purchase from Kraft Music was back in May 2017 for a Headrush pedal-board powered by Eleven from Avid. They seemed friendly and helpful enough but a month later and the Headrush was no where near delivery. Then to find out they are not even an Avid dealer. I cancelled the order and purchased a Headrush board at a nice discount ($899 vs. $1,029.99) from Sweetwater who was an Avid dealer. I received that board quickly. So I saw that they were a Mankin Electronics dealer and after talking with Kraft I placed an order which included a bundled Gator case and two free sound library SD cards were promised. After I had paid and they shipped the order I was then told there was only one free SD card sound library. Kraft had offered interest free financing and I was told to simply select auto-pay and minimum monthly payment. I quickly found out that was not true either and went back and calculated out the monthly payments to avoid any interest and eventually just paid the loan off early. They sold me on "deferred interest" by quoting me the terms for "no interest, equal payments". Watch these guys on misleading financing. I was also told that they would contact me when the sound library was in and ship to me. No ... I had to call them after a month and they discovered that my CD had been in house and no one bothered to call me and ship the CD. As far as support for the Memotron such as why some of the lower keys did not trigger sounds on some samples I had to finally contact Mankin Electronics in Germany. Kraft had the last of the Roland Boutique TB-03 Bass Lines so I ordered one and they promised to double box. They double boxed but the Roland box arrived very much smashed up right from their warehouse. No resolution other than a comment from them that they should not have sent the product out that way. No replacement no discount, no return. At least the TB-03 survived. They could order the Korg Wavestate so I spoke with them again. I mentioned that the Gator GK-49 case they bundled my Memotron with had damaged the finish of the keyboard. They offered to send out a free white cover for the Memotron. And here we go again ... I get this email later: "Being so far out from your order, I can't send a free white dust cover, but I tell you what - If you pre-order the Korg Wavestate, I'll throw in the white dust cover with your future order. If you're looking to place that order, it's win-win, anyway." Yeah it was w win-win for me ... I ordered the Korg Wavestate through The Sound Parcel and the keyboard arrived safely. I would never ever recommend or buy from Kraft Music. In fact today I cancelled my Kraft Music credit card. read more

Kraft Music - The Gator GK-49 case will damage your Memotron unless you add padding and a cover. - Musical Instruments & Teachers Near Me - Franklin, Wisconsin

Purchased an item shown as in stock, was told as full day later that it was out of stock. No apologies or other options given. They simply said they wanted to cancel. Another full day later they cancelled and specified that it was because I backed out. So, I basically loaned them money for a week while I now await a refund. Very dishonest. At least offer a future discount coupon or something. read more

I ordered Casio Privia PX-870 Digital Piano - Brown Color. But received it in black color. This is not the type of service I'd expect. I will update my review if I will receive any answer from them and if they would be willing to fix their mistake. read more

I know people don't take a lot of time to read these reviews but this one is in your best interest. Long story short.... I researched my desired instrument and spent dozens of hours online and on the phone trying to make up my mind and buy the best product available. The manufacturers of this product actually gave me Kraft's number and told me to speak with Adam. I did so it didn't take more than 15 minutes of conversation with this gentleman who knew the product inside and out. I made My decision while I was on the phone with him to purchase a $4,000 instrument. That was on Friday after lunch by Saturday evening the instrument was at my door. I got exactly what I wanted for a better price than I expected quicker than I could have imagined how do you beat that? Even Amazon can't beat it. So now you know where you should make your purchase and if it's a keyboard speak with Adam there's no one more knowledgeable, friendly, who cares about selling you a quality instrument. If you buy somewhere else don't come back and cry to me you've been warned this is the place you want to go. Tony read more

Many thanks to Siri at Kraft Music for her great customer service, recommendations, feedback, and answering my several questions (love that live chat feature!). She helped to get me a great bundle deal on a refurbished Yamaha keyboard (works just like new!). And when there was an issue with a tear in the keyboard bench, she quickly shipped me a new one w/o me having to send the damaged one back. Great prices, bundle options, demo videos, customer service/support, plus free shipping! Highly recommended. read more

I purchased a digital piano from Kraft Music and the experience was great. The product arrived in 3 days and packaged well. Will definitely recommend! read more

Kraft Music - Digital Piano - Musical Instruments & Teachers Near Me - Franklin, Wisconsin

Kraft is awesome. I received my Yamaha P-105 in 5 business days. It is amazing to play. Bob Rouse took care of the transaction and made it hassle free for me. Here it is: http://i.imgur.com/SoHlIoX.jpg read more

I purchased a Yamaha Arius YDP-184 digital piano. Nathan, my sales guy, was very helpful. He answered all my questions and provided a video link to help me put together my new instrument. Their website was very informative and clarified that I did not need an extended warranty being offered by competitors; this digital piano already comes with a three year manufacturer's warranty. This digital piano is a fine piece of art and it sounds wonderful. I am very happy with my purchase and I will definitely be buying again from Kraft Music when it is time to upgrade. read more

I was searching the internet for a Roland piano and found Kraft Music offering a great package deal on the Roland piano I was researching. I was fortunate to speak with David Hall, Senior Sales advisor (who obviously enjoys his work and values his customers) when I called with questions. David was very professional and knowledgable, answered all my questions and offered to help with any future questions or issues. I was especially appreciative of his offer to upgrade my headphones or the piano bench, an offer made without my asking. My order arrived on time with everything included; I'm happy to support and highly recommend Kraft Music. read more

Kraft Music - Roland FP 90 package. - Musical Instruments & Teachers Near Me - Franklin, Wisconsin

I ordered a digital piano from Kraft Music as a Christmas gift for my son. I used the "chat" feature on their website to verify it was in stock, and would arrive before Christmas. I received a response immediately, and was assured the items were in stock and would ship the same day if the order was placed before a certain time. I placed my order, and received a shipping confirmation later that day, with an eta well before Christmas (order was placed Dec. 10th and arrived on the 14th). Also... Kraft had the best price I found (shipped, tax free). read more

A really great company with a superb customer support. I've purchased a number of things through their website over the past year and everything has gone smoothly each time. My customer representative, JAKE BLAKE, is the best. Not only is he one of their talented in-house guitar players who is featured playing many of their guitars in their demos, but he responds to my queries with great patience and very helpful comments. I even just recently purchased a guitar based on his advice and it has turned out to be a wonderful choice. read more

Terrible place. Don't ever buy anything from them. They sold me a Roland electric piano which required assembly, but the assembly kit didn't have the required screws. After arguing that I had lost the screws, they finally sent me some knock-off screws that they had around their shop or something, and not Roland's actual hardware. Needless to say it didn't work and I have a useless, unassembled piano. Rip off. Stay away from Kraft Music! read more

"Consultative" sales is the enlightened approach to selling through which the salesperson acquires credibility by serving as an advisor who is more interested in helping the consumer reach the best decision, as opposed to trying to push someone into buying something asap, regardless of whether it would be a good decision for that person at the time. A lot of people talk about the consultative approach. Adam Berzowski, Senior Sales Advisor at Kraft Music, is one of the rare individuals who actually practices it. Adam was immensely helpful when I contacted Kraft via its website. He answered numerous questions, honestly and patiently. He provided me with good information and answers I wasn't able to get elsewhere, on my own. He never tried to push me into making the purchase for my package before I was ready. When I was ready to buy, a week or two after my first conversation with Adam, there was no doubt in my mind as to where I would go for my purchase. From the demonstration video I saw, Adam is a talented musician, who would probably make an excellent music teacher, if he is not already actually doing that. But he could also give master classes in consultative sales/selling. Everyone would surely benefit if he did. Thank you, Adam, for making the entire purchase process so pleasant and productive! read more

I've purchased a Roland drum from their website and there is a cable missing. The support is soooooooo terrible that the guy in the phone refuse to answer any question. He's attitude is like "go f**k yourself and do not bother with me". I really regret that I did not buy my equipment from a more reputable online dealer like sweetwater. My suggestion is that you should stay away from the stupid Kraft music read more

Great site. Great product. I had some trouble, but they responded immediately. Excellent customer service.

What a wonderful experience I had with Kraft Music today! I've been doing tons of research on digital piano keyboards in the last couple weeks and, thankfully, came across Kraft. I was close to making my decision, but opened an online chat just to get confirmation that I was making the right one. I got to work with both David and Jake, both who were very friendly and sociable, rather than the usual "standard response" you get from chat sessions. David was very patient with me as I compared prices and worked with me on making the perfect customized bundle just for me. I really appreciate the personal care, conversation, and support! read more

I had a wonderful experience with Kraft Music, and am so glad I chose them for my purchase! After doing a lot of research, I decided on purchasing the Yamaha P-125 bundle through Kraft Music. It was so convenient to make one purchase that included everything I needed (piano stand, bench, sustain pedal, etc). They reached out to me personally to ensure that I received everything, and to let me know they were available if I needed help with setup. They were even kind enough to give me a recommendation for sheet music. The tracking of my order was super helpful as well. I will definitely be using Kraft Music in the future and 100% recommend! read more

I have been working with Adam at Kraft for over a decade now. I have purchased all sorts of recording and audio equipment from Kraft. Adam serves as my advisor to be sure I'm ordering exactly what I need at the best prices. I have compared Kraft prices to Musicians Friend, Sweetwater, KMC, Guitar Center, other local music shops, etc. I normally find the best prices at Kraft. I have never had a problem with anything I purchased at Kraft. I have never ordered online through Kraft. I prefer to go into the showroom. If you decide to visit the showroom, call first to be sure your advisor is available. I have had nothing but excellent service from Adam at Kraft. In fact, I'm at Kraft now picking up my newest order. read more

--- Online store review only --- I just bought a Yamaha acoustic guitar and against all guitar buying advice, had never tried out the instrument in a store. Seems pretty pointless when I'm a complete beginner and can play nothing but "Ode to Joy" on three strings (I'm available for bookings BTW). They do have nice demo videos from people who actually know how to play so you can get an idea for sound. Anyways, I received free shipping and got the guitar as part of the smaller bundle, so it included a beginner lesson DVD, stand, gig bag (total crap but will work in a pinch), strap, and a few picks. All told, these "freebies" really aren't worth much, but considering these were included at the same price (or cheaper!) than the other authorized Yamaha retailers, it was an obvious choice. Orders placed before 1pm Central are shipped the same day. My box was pretty beat to shit (thanks, UPS!) but the contents were no worse for the wear. I can't imagine I'll be buying another guitar in the semi-near future, but I highly recommend Kraft for any of your music needs. read more

After a thorough research and price comparsion, I decided to order my Yamaha Arius YDP 160 with Kraft Music online. KM price wasn't the cheapest but in reviewing other customer experineces online for other stores, I'd rather paid slightly more for a trouble free delivery and quality product. KM is a BBB member and has excellent reviews from other customers overall. Responses to my e-mail inquiries were prompt and clear. I placed the order online but then realized for another buck, I could get a music book and a headphone so I e-mailed the store to have the order changed. The store changed for me without a glitch and shipped the order right away. Once the order is in place, you will recieve an e-mail confirming your order and a tracking # which you can track your order shipment 24/7. The product arrived within a few days and the shipping company called ahead of time to schedule for delivery. I was able to schedule the delivery according to my time table and it worked out great. The delivery was scheduled between 10am - 3pm. When the truck didn't show up around 2pm. I got a little worry so I called the freight company. The lady there called the driver and confirmed the driver will be there shortly. Alas, the driver arrived before 3pm. and helped me with the piano. I tipped him before he left. Checked the piano and no damage, and I, happy as Mozart! Would highly recommend KM to anyone who is looking to buy a piece of music instrument. read more

Pretty good prices and service. Ordered an acoustic guitar online from them and it arrived quickly in perfect condition. They took care to pack it carefully, with the guitar inside the hard-shell case and paper stuffing all around the case inside the box. Check out their bundle deals, it'll really save you some money. The guitar bundle I purchased came with everything you could possibly want or need with a guitar (even included cleaning fluids!), for a very good price. The same bought separately would have cost around $40 more. They even have Youtube demonstrations of many instruments so you can hear what it sounds like (not that you should buy an instrument without trying it out at a local music store first). Bottom line: Good place to buy from, I recommend it! read more

KraftMUSIC Rocks! Okay, maybe that's a little overstated and sorry for the pun-- but I appreciate the commitment to customer service. I ordered a Lanikai Soprano Ukulele online and immediately called to see if there was any chance I could get it in time for my wife's birthday. I spoke to Scott and he called the fulfillment center, even though I was about an hour past the cut off for same day shipping. Whatever he did worked and the Uke arrived next day in time to surprise my lady! Thanks for going the extra mile Scott! Awesome A+ service, you've got a customer for life! read more

Simply the best online store for digital piano: Great selection, great bundles, lowest price, newest pianos. Fast and free shipping. Highly recommended. read more

Excellent service. In this day an age, when everybody complains about late deliveries, they shipped my keyboard (free) and I received it when I wanted it. I also got tracking information. What else do you expect? Further, the price was right and I even got a small discount. read more

Purchased an instrument, they shipped with Fed Ex (to save money?) anyway, didn't need the instrument 3 weeks later needed it by when it was supposed to arrive. Bought through Kraft as they had what was supposed to be the fastest delivery to me. RIP........Just go shop local if you want your instrument in any form of timely manner. read more

Top notch company. I had an issue with an item that was covered under warranty. Miguel took care of it immediately. Within a week I received the replacement. read more

My journey with kraft has been interesting. I'm all the way on the east coast....so I have alot of choices for music instrument purchases both on the net and locally. I was lucky to find kraft in the long list of possibilities. I went with my gut and initially...bought an amazing electric guitar from Jake for my daughter for the holidays. Not only does he know everything there is to know about guitars, he is very people oriented and made the purchase easy and the item is beautiful. It made sense that when I needed a couple of quality amps I got in touch with him again and explained what I was looking for. I don't even think about another source anymore, since every transaction is so smooth he takes his time educating me and the items are beyond anyyexpectations. Whether you are a pro or a novice...there is something for everyone here and the information is also there at every level you can think of. Thank you Jake for making everything so easy and for selling such amazing products! Just recieved another order for a p125 Yamaha digi piano. Wonderful service and seamless purchase and delivery as always! read more

Fantastic customer service! Speedy delivery! Everything was just perfect. The guitar sounds and looks beautiful. Everything that was supposed to come in the bundle, did. My dad, bought the Yamaha FG700S Acoustic Guitar for my daughter as a birthday gift. She almost passed out!!! Thank you very much Scott and Kraft Music! read more

They had the newer model of a piano I was looking for in stock and they even threw in some nice stuff for free. Shipping was also free and fast (got delivered on Sunday - I honestly didn't expect them to deliver over the weekends). WiIl definitely shop again here! read more

The product I received was fine, but the delivery was appalling. I am a 50kg woman who ordered a 64kg piano to be delivered, specifically because I could not carry it myself. I live on the second floor of a condo. When the delivery company arrived, the man told me that he had instructions to leave my piano on the street. Luckily he was a friendly guy and agreed to help me carry it inside, though it was outside his job description. When I called Kraft Music about this, I was told I could have paid an additional $40 to have it taken inside to the first floor, but that it was impossible for Kraft Music to arrange for it to be taken to the second floor or higher. I wonder what the point of a delivery service is if they do not deliver to your door? I am sure Kraft Music value the money I spent, but once the product was out of their warehouse it was my problem, not theirs. The absolute opposite of all other companies I have received deliveries from recently. I would not use Kraft Music again. read more

I am not a musician, but I wanted a digital piano to send to my extremely talented son several states away. Briggs worked with me patiently, explaining the pros and cons of several options, and helped me figure out the best option. The piano was exactly perfect for my son's needs. It even arrived ahead of schedule, and in time for Christmas! I have only praise for Kraft Music, and especially for Briggs, who did not make me feel like a non-musical idiot, but instead was the soul of kindness and professionalism. read more

Nice selections of music instruments. I liked the video they created to introduce different instruments, too. I looked at different sites but they seemed to be the most reliable and know what they are talking about. The product got here fast. Great customer service. Great price. Great business. Just a note, it took me so long to choose this particular product I purchased. There were many options and I went to many instrument stores before I made my decision. I couldn't have chosen the one I bought without a local music store letting me try their instruments. Online store are great to reduce the cost which reflects our buying price but I hope local stores will find a way to survive, too, or it is impossible to buy an instrument without trying first. Because it is online store and it is possible that the product may be different from wha you expected, the fact that their return policy is great made me feel comfortable to go with them. I'd purchase from them again. I am enjoining playing my instrument. read more

Living in California, I've only dealt with Kraft Music online (online orders and e-mail communication). Their equipment bundles are amazing and the staff is so kind and helpful. I can't imagine ever buying from anyone else. read more

We purchased a Yamaha P-115 digital piano as a gift for our friend. When our friend received it, she was so happy and sent us a pic of it and we realized he received a P-45 instead which was more than one hundred dollars cheaper. So we called the customer service and it turned out they shipped a wrong package and they were willing to help to send a replacement(which is not a replacement) only when the original one has been received cuz they need to inspect it first. so we have to ask our friend to pack up everything and ask a leave from work to stay at home for UPS pick up. She had to carry a 50 pounds package to the lobby and waited there for the whole afternoon because kraft music cannot schedule the pick up time. Totally a nightmare shop here especially when you spend more than $500 and try to give your friend a birthday surprise. I would admit that the bundle is a good deal but it doesn't mean it has to compromise your service quality. Def will not shop here again ! read more