Purchasing an appliance is not something you do often, so research into reviews and best of lists…read morewas necessary. Washing machine reached its retirement, one day the spin cycle no longer worked. Thought about getting it serviced, through that research, discovered the Kenmore purchased at Sears was not worth the investment. New washer it is. Jimmy was super helpful in the decision making process. Answering questions with patience and clear communication. The washer was delivered timely and old machine removed. Independence Day deals were helpful; shopping local paid off!

From start to finish everything went smoothly. A very helpful sales associate who narrowed down…read moreour search to find what we needed without all the extras to great delivery crew. Very respectful of our home and carefully removed the old and in with the new. All hooked up and working perfectly. Not our first experience with Grand Appliance and sure it won't be the last. Always a pleasure to do business with them.

Purchases a stove and it was damaged during delivery. Floor was also scratched and corner of…read morekitchen counter was broken off.

Would give a 0 if I could. Worse customer service ever. Purchased a dryer-brought it home and…read moremotor was bad. Returned back to store, however no Dryers in that price range was available. Purchased dryer in store and paid on line for financing. Manager kept insisting it was not their fault, rather mine for purchasing online. Stated he could not do anything besides apply what we spent toward another dryer that we were already in a discount store Was terrible to deal with 2 trips to the store that day and no dryer. Absolutely no help from store Save yourself some time and don't go here....Its a dump and they do not back what they sell. Will never return

It's great having a Menards close by. While they may not carry the highest quality versions of…read moreevery brand, they offer a huge selection of the most commonly needed items for home projects. The employees are usually very helpful, checkout is quick, and the return policy is extremely liberal. They also offer plenty of opportunities to save 11 percent. Today I stopped in to pick up some cat toys and was pleasantly surprised by how large the selection was. I ended up getting a brush and a collar. We'll see if the collar is something that Stu is willing to wear.

Went on 4/1/26 and they didn't have those fragile trains by the check out section. Do they only…read moresell them at Christmas?

The Appliance Gallery is awesome! Vinney is extremely knowledgeable and he personalizes his…read moreservices to your individual needs. He is the best. Would not go anywhere else to buy appliances! Thank you again Vinney for all of your help!!! Nikki Taylor

Vinny was amazing to work with! From our initial visit to select appliances that addressed our…read moreneeds to ordering, scheduling and a few adjustments along the way...Vinny made it a seamless experience. Thank you - so appreciate your incredible communication, follow-through, and coordination of installation!! So happy - highly recommed!

I really like Geek Squad and how professional and helpful everyone was. Special shout out to…read moreYaretzi and how she worked really hard to help me transfer the data from my old phone to the replacement phone.

AppleWatch issue.... Geek Squad was able to help but the saga continued as I still needed to get…read morehelp via Apple directly. Tech I worked with was friendly and offered good customer service. The fix got me help but the issue was bigger and only Apple could help. If you need help with your technology try the Geek Squad at Best Buy... knowledgeable, patient and friendly.

Salesperson was knowledgeable, friendly and efficient. She was terrific . She went the extra mile…read more, gave me paperwork n the item and ordered via a phone back from me

my visit was real nice. very informed . all my questions were answered. I was very happy with the…read moresales.all my questions were all answered.

Total con artists. Refused to move my old dryer unless I paid the driver an additional cash fee. I…read moreexplained to the delivery team that I did not need the washer and dryer removed just the dryer that was smaller is size than the one I bought from them. Sad that they try to scam ppl.

Poor quality appliances! I had been purchasing appliances from this store for years but lately…read morethere have been issues with the items. A washer I purchased from them went out after only 8 months. I went to get a new one but when they delivered it the outer casing was not even attached to the base. Even the delivery guys were surprised that it left the store in that condition. I refused it and they returned it to fix it. Three days later they deliver it with the casing now secured to the base but it didn't drain at all. Apparently their repair person does not check to make sure the appliances are working before being delivered. It seems they are severely lacking on any quality control but eager to sell. Avoid this store as they seem to have lost the ability to sell working appliances!

I have bought many appliances from Grand Appliance Brookfield. Salesperson, Jeff Voyer always is…read moreable to assess my needs and match me with the right appliance. I know I will get a fair price, great service and peace of mind that I have purchased a reliable appliance. It is a stress-free experience. ​

The delivery man said he couldn't install the waterline to the icemaker because plastic came with a…read morefridge and he could only install a copper line. He told me to call the store and have them send someone to install the correct water line. After several messages back & forth, my sales man, the manager, told me I needed to hire a plumber to do the installation.