Some businesses fix cars. This shop helped people. When my son and I found ourselves stranded in an…read moreunfamiliar town, they didn't just deal with my vehicle--they treated us with kindness, empathy, honesty, and respect during a very stressful situation. The level of care and communication was extraordinary, and I'll never forget how they went above and beyond to help us when we needed it most. Their actions reminded me that there are still genuinely good people in the world.

I went here for maintenance on my 2015 Prius. Joe said just sit a while and I'll be done quickly…read more He was right. I went back a couple hours later because I couldn't figure out how to get my passenger window to roll up and switch Display back to miles because he was on kilometers. Joe fixed it really quick and didn't make me feel like I didn't know anything. If you want to go to an auto place for maintenance I recommend this place because they treat the customers like family

Kuper's has old fashion values ! Knowledgeable, kind,…read morepatient, honorable!! I personally will only go here now.. ... My service representative was very patient with my question's. Gave me good advice also. Best experience I have had in awhile with mechanic 's. I would highly recommend them..10 out of 10. Thank you for keeping my car safe !

There work was very good. They gave me a rental car so I could get to work. They made sure things…read morewhere in very good working order. The project is needed done was an intake gasket replace.

I was down here at the south end of town doing a few errands and then I need to go to Auto Zone to…read moreget rid of some used motor oil. A friend of mind said he would change my oil in my car with this new oil sucking thingy, where he could change my oil and not have to jack up the car. The oil filter is mounted on the top, how you unscrew that and not have a bunch of oil pour out, I dunno, but I guess it works. Well, he got the oil sucked out through the dip stick tube and into a big container. Now, I gotta dump the used oil somewhere, and not like just toss it in the trash. I hear Auto Zone will take it free. So he dumped the oil into two old gallon containers, and managed not to spill any all over my garage! I took the oil over to AutoZone, since that's where I purchased the new oil and filter he filled my car with. It was super easy, they just took the old oil no problem. That sure beats trying to figure out what else to do with it, besides hiding it in the trash! If you have used oil, take it here!

I went in to this store for a motorcycle rain proof cover. I wanted one that I could cover two…read morebicycles with. I know they make bicycle covers, but most places don't stock them. Arthur, was busy, but he stopped working and wanted to help me find what I was looking for. They had some covers in stock. He made sure the cover was large enough to cover the bicycles. This store is in an easy access location, clean, and well kept, with ample parking.

The store has a new breath of fresh Air, New Faces that have patience. Came in, got my battery at…read morea decent price, good atmosphere and professional. even explained the value of adding accessory parts to help with battery life. Nice to See Cottonwood adding new life.

Not a friendly place. Their attitude is not customer service and unfortunately, one employee…read moredecided to feed me garbage by telling me to drive to the Redding to get a part they didn't have in stock, when the day before, I called and spoke to someone that said they have deliveries from Redding every hour and can order whatever they don't have in stock from their redding store that does. But not when I went in to order something that the Redding store had and cottonwood didn't, and be told "drive to Redding" They denied offering any such service of ordering the item from their Redding store and denied everything about their hourly deliveries and lo and behold, here comes a delivery from Redding as I stood in the store looking at him for an explanation. There was none. Why lie? I think I have 'tolerated' this store for years but after this experience, I'm moving on and will shop at autoparts or Kragens from here on.

My car broke down on I-5 nearby and they stayed late to get me back on the road. They even topped…read moreoff my fluids. Brought it back to have some needed repairs and they did a thorough inspection and fixed my well used car so I can depend on it again. Highly recommend Import Auto Repair! Great value, they didn't try to overcharge me or add on extra expenses. :)

Thank you for fixing my car and getting me back on the road. Jose did excellent service.read more

Had an appointment at 915am .asked for presmog and was willing to pay for a carburetor idel…read moreadjustment they said they cant do that.they cant adjust the air fuel mixture. Its needed to be able to make the motor run correctly and not pollute. Dont know what scam they did or are doing but the next shop said no problem we can do that. Never agin are any of my 6 cars going there.will not endorse that shop to any one period. That place is a joke! yI

Took my car in for repair and used engine change the insurance paid for asked them to check the…read moretransmission and they didn't do any more than they had to. Couldn't repair a code on the engine. All the repair shops should know how to do that otherwise they can't repair the engine. What a joke they are. PLEASE take you vehicle some where else to be fixed. They didn't change the air filter or fix the broken motor mounts. They basicallty didn't do a good job or any kind of job. BAD work and not completed correctly. Lame people who do not know how to do their job.

Fixed my car no matter the issue !! Reasonable prices too ! Jim and his staff are top notchread more

He made room or my smog test last min and was very friendly and knowledgeable about his profession…read more I will take my cars and truck back for required biannual smogs certifications in future. Very reasonable pricing as well. The only thing I will mention is that there was no where for customers to sit. So my daughter and I sat crisscross on the pavement in driveway, perhaps chairs had been stolen one too many times or something. I regret not asking, when I had the chance, the curiosity is killin me now. Lol

We had to stop for an emergency tire blow out on our trailer and the guys that worked here were…read moreamazing. They worked hard and quick to get us back on the road. We would highly recommend this business.

Been coming here for over 13 years. They've always been fair, not recommending services or new…read moretires I didn't need. Their prices are very competitive also. Plus, they are professional and friendly. Two thumbs up!