The Mason guy who works there is really cute! Also knows exactly what he's talking about! Will give…read moreyou solid information about anything you need to know! I Highly recommend MKR to anyone!

If Bass Pro Shops represents the worst possible gun store experience, MKR Tactical is the best. At…read moreBass Pro, you are literally just a number, there purely to be exploited in every imaginable way. I've had better customer service (and less waiting) at any given DMV. At MKR, however, it's like talking to a friend--or at least to people that treat you (even when you're ignorant and don't know everything about guns) with respect. If they carried the firearm I wanted, I would've bought it from them, not the bassholes at Bass Pro. But I wanted a budget firearm, and MKR carries only the best. When I went in yesterday, I needed help figuring out how to use a magazine loader. I literally just walked through their door with a box of my stuff, asking for help. Matthew not only demonstrated how to use the device using dummy rounds, he gave me invaluable advice about safety, gun cleaning tips, classes. Since I was not making a purchase that day, I wanted to tip him. Peoples' time, care and good advice are valuable and deserve recognition, particularly when folks go above and beyond. My tip was politely declined. Unlike Bass, where customers are nothing more than walking money bags, MKR treats people...well, like people. I believe that ignorance is not a crime, especially when you admit to it and actively seek to increase your knowledge base. That can't always be done on your own. Youtube videos and books, while helpful, cannot give you all that you need to know about guns. Yet, in some gun stores, the so-called gun experts can be extremely condescending towards anyone who doesn't know as much as they do. ...Or anyone they THINK doesn't know as much as they do. That's why I so appreciate the attitude of Matthew and everyone else at MKR Tactical. They aren't there to lord their knowledge over you, but to share it with you. It's the first place I felt safe enough to ask questions because I realized pretty quickly that they wouldn't humiliate me or treat me like an annoyance. That means EVERYTHING. Honestly, it's not that hard to treat people with basic respect, but it is hard to find places that do. Increasingly, I'm finding that you really need to go to a smaller mom n' pop, locally and independently owned business like MKR Tactical, if you want to be treated like a human being, and avoid corporate monstrosities like Big Five, Cabellas, Dick's or Bass Pro--all of whom seem to have their tentacles wrapped around every urban area. The great news is that there are still good alternatives. I'm grateful for MKR Tactical and I hope they thrive for many more years to come.

Avoid this place!…read more For a company that makes their living off of 2A customers you would think that they would have invested interest in promoting our passion. Not so Prices are high, and if you want to purchase a firearm under your C&R license, you can forget about it here. The sales people seem more interested in talking to each other than helping you. There are lots of gun shops, just drive-by this one.

Jammed my slide. They fixed it in a minute. Very appreciative. Will go here if I want to shoot at a…read morerange

I think this business is permanently closed. I call and no one answers and, though it is still…read morelisted here with hours, it is listed as permanently closed elsewhere.

Great service and smooth transaction. Would recommend very knowledgeable and friendly service.read more

Going fishing, hiking, shooting, hunting, camping, etc.? Bass Pro Shop has everything you need:…read moreboats, life jackets, snorkel gear, shoes, apparel, bows, guns, ammo, ammo, ammo, you get the idea - oh, and plenty of guns. They also have camp cookware, fuel canisters, and freeze-dried foods. They also carry solar-powered electronics, battery chargers, and other devices. This place is like a supercenter for outdoor recreational activities. I could spend extra hours in the store, just browsing, and marveling at all the options they have. Some of my favorite items are The Walker's Digital Electronic Earmuffs for indoor shooting protection and the Salty Crew Apex Perforated Long-Sleeve Hooded Sunshirt for style. Although several items are pricey, they do offer memberships and various discounts to reduce the damage to your pockets. I usually frequent this place twice a month, sometimes just for a browse for sales or to find items that I do not currently have on hand that will be very useful in the future. Oh, and I just absolutely love interacting with service reps because they actually love what they do in their job. If you or someone you know enjoys adventurous outdoor activities, there aren't many places that have the quality and quantity that Bass Pro Shop offers.

I've shopped at Bass Pro Shops and Cabela's for many years and spent thousands of dollars with…read morethem, both online and in stores. After repeated poor customer service experiences, I've decided to stop shopping at the Tacoma Bass Pro Shops and will likely take my business elsewhere altogether. At the Tacoma store, asking for help consistently feels like an inconvenience to employees. Checkout interactions have also been cold and dismissive, both in tone and body language. Recently, my wife asked whether she qualified for a military discount. Instead of explaining the requirements, the cashier abruptly asked, "Where's your military ID?" That exchange reflects the way we've been treated there on multiple visits. The one exception to the lack of attention is the credit card pitch. Employees are quick to approach you about signing up as soon as you walk through the door, sometimes so persistently that it feels awkward and intrusive. I wish that same attention went toward helping customers once they're shopping. I had a similar experience at the Cabela's in Lacey while purchasing a firearm. I didn't know I needed to sign in on a touchscreen before approaching the firearms counter. When I went to ask for help, the employee made me feel foolish for not knowing the process. Customers should be treated with basic courtesy whether they're spending $10 or thousands. These repeated interactions have cost Bass Pro Shops and Cabela's my business. I'll be shopping with a competitor.

Very little inventory. Website says they have all these guns. Walk in... nope we can order it…read morethough!! Only go there out of desperation like I did. You'll be disappointed like I was. Then off you go to another store hoping they have it.

Walked in with very little knowledge about guns and left much better informed about what was best…read morefor me and my family. Matt, Mark and the rest of the crew at BG are friendly, helpful, and best of all, they know their stuff. Bought two guns and ammo there and will definitely return for future needs. Would highly recommend them for their inventory and support.

Somewhat overpriced and not necessarily the most knowledgeable (got bad ammo recommendations), but…read morestill 100x better than Cabela's or even other local small shops. Super easy process, extremely attentive customer service, nice people. Helpful and kind to new potential gun owners and non-judgmental, which is almost impossible to find in a gun shop. It'd be near perfect with a bit more selection. Also, they do make custom Kydex holsters for only $100. After bad experiences at other shops, I will likely only be coming here from now on.

Helpful staff and good transaction. They had the pistol I was looking for and found a quality red…read moredot sight to go with it. The paperwork processes was hassle free. Would do business with again.

Great experience! Everything that you want in a gun store and more! Quality products, great…read moreselection, Jason's knowledge is the best! Thank you!

I have purchased two pistols from Jason over a two year period. He is very cordial and…read moreknowledgeable. He has a great display area. Very hard to beat his pricing. You should visit his website for all the firearms that he has or can get for you. The transaction takes very little time, even with the background checks. His website is http://castleguardsports.com/. Love my new Sig P938 which I bought used.

This place is my first goto for anything I'm looking for(or not looking for until I get there)…read more Bought my first gun here a year ago, very helpful in selecting the right one. Customer service is always great most times, with the current climate I understand they can't be 100% with every customer during busy times. I've only ever had one hiccup and that was with my wife's purchase(her first firearm purchase). I'll continue to shop and have guns transfer here in the future. For those bad reviews, y'all just impatience and believe you're above others. Have some patience and be kind, it'll take you so much further. To the guys that work here, keep up the good work and I'll see y'all soon.

Imagine you're a repeat customer of Precise Shooter. They receive the item you ordered via FedEx,…read morebut refuse to help you even though there is only one other customer in the store. This is a true story of some of the worst customer service I've ever received. I arrived at Precise Shooter and saw the store was basically empty. I told them my SIG had arrived that day via FedEx. They asked if I had received the email, and I said no, but explained that I live an hour away, happened to be in the area, and was hoping they could do me a favor. The guy behind the register gave me pushback, but eventually said he would check. From his tone and expression, it was obvious that even looking was a huge bother. He went to the back for about 30 seconds and came back saying, "There is no way we can find your package. There are 20 boxes back there, and we can't open them all up to find yours." I said, "You don't have to open them all. I have the sender's name and tracking information right here. Could you use that to identify mine?" At that point, another staff member, who had been helping the only other customer, decided it was more important to argue with me. He came across like someone who needed to show customers who was in charge. He said, "We have a process, and we can't make exceptions for everyone. We get boxes every day." I said I was nearby and thought they might provide basic customer service. His response was, "We didn't ask you to come here!" I've never heard a retail employee say that before. I replied that I don't have to shop there either, but asked whether it made sense that there were almost no customers, at least three staff members present, and they still wouldn't help one of the only two customers there. Someone in the back could have looked during the time they spent arguing. He kept repeating that it would be hard to find the package and that they don't have time to do that for everyone. My response was, "Isn't that what you do in a retail store -- help your customers so you can make sales?" I could not understand why checking about 20 packages for the sender and tracking number was treated like an impossible task. Most people could do that in a few minutes. Helping customers seemed to be the lowest priority here. By then, two staff members had spent about 15 minutes arguing that it would take too much time, even though finding it likely would have taken 3-5 minutes. I asked if it made sense to spend all that time explaining why they couldn't help me when it could have already been resolved. That's when he got even more upset and started threatening to send my SIG back to the company. That felt like a pure power move. They refused to help a customer, then were apparently willing to pay to ship the item back just to make things harder for someone who had already purchased two pistols from them. This place seems to be all about ego and control. They were willing to argue for 20 minutes to avoid helping someone, then threaten to ship the item back to the factory out of spite. I'll get my SIG from another FFL -- no worries. Other FFLs I've worked with have started the paperwork the same day with no problem. Now that I've seen how they handle this, I'll make sure people know. This is truly the kind of gun store that alienates both new and experienced shooters. P.S. The owner emailed me that I am banned from the store and that they will send my SIG back to the factory, without ever speaking to me or asking for my side of the story. Good customer service starts from the top, and in this case, there is none at any level.

This is a great gun shop! Very friendly staff and excellent service. My rifle got jammed and I…read morecould not clear it myself. I took it into ECG and they fixed it in less than five minutes. I highly recommend this gun shop.

Good service and friendly staff good to see a local business doing well, made the paperwork process…read moreas easy as possible and called as soon as the paperwork cleared

Not even a purchasing customer yet, but had to write a review. James spent 10 minutes with me on…read morethe phone answering all of my questions as a non-resident, soon to be, moving to the area soon, losing all my connections locally, I have been researching the new laws I need to get accustomed to. Rainier Arms has a future loyal customer in me as I was treated so nicely and all of my questions were answered so intently! Looking forward to working with and visiting the shop!

The best gun shop in the Pacific Northwest! Staff is extremely helpful and knowledgeable. These…read moreguys have the highest end 2011's such as Staccatos and others you don't see elsewhere. If they don't have something they are willing to special order it for you.