actually terrible. they answer their phones and their website is clearly active, so it's not like…read morethis place is out of business or unreachable, yet somehow they still managed to completely ghost us. we reached out multiple times, waited for responses, and got absolutely nothing back, which is beyond frustrating when you're trying to get something done. there was no follow up, no explanation, no apology, nothing that even showed basic professionalism or respect for customers. it feels like they only care enough to look available but not enough to actually help once you need something. the lack of communication wasted our time. this is not how a real business should operate, and based on this experience, i would never recommend them to anyone.

Bikes were clean, fast and the batteries lasted FOREVER! Owner made it super easy to rent! Highly…read morerecommend these guys!!!

DO NOT BOOK SAME DAY. Despite the website allowing you to book same day, the owner informed us…read moreafter multiple contact attempts "do not book same day I will not show up" this is not stated on the website. Additionally, unsure the actual location of the shop. Make sure you put the correct address in your Google map. The address on the website is 2530 Kekaa dr is but the confirmation email stated 30 halawai drive W2. Once we figured that out, the owner answered after multiple calls and texts to let us know not to book same day. Seems to be a scam. Not sure where all the positive reviews are from. Awaiting refund or otherwise to dispute the charge

Such a fantastic experience! Riding the E-bike felt like riding the wind. Such an incredible and…read moregreat way to experience the island. I'm an outdoorsy guy so it felt great to be traveling around from Kapalua to Lahaina just on an E-bike. Locked it up everywhere I went. Super easy access. Overall, fantastic!!

Friendly service and tidy little selection of discs which is what I was hunting for…read more Thanks!

Nice bike rental. Friendly service, great bikes. We rented the Roubaix and Tarmac, they bikes were…read morecomfortable, great performance, fast, and smooth. They adjusted the seats for me, I rode outside the store to test out the bike. They installed my bike paddles. The store itself is well organized and have everything you needed. A small bike tool bag with CO2 is included. Great bike jerseys, gloves, energy gels are for sell. New and used Specialized bikes are on sale too, for good prices.

Best place to rent bikes in Maui. Shawn was very helpful and willing to work with our schedule. He…read moreset us up with everything we needed. Better price than anyone around. Came out and helped with a flat while we ate dinner. Went out if his way to let us store the bikes at our hotel and grab them himself the next day since we had an early flight. Great customer service, great bikes, great experience, great price.

Sean was a great instructor and teacher for how to ride the moped. He was very compassionate &…read morecared more about my friends safety when she hit a curb and went into the bushes lol. Had a great time riding these id never tried them before, they were great for getting around locally and having nice scenic rides. Would def recommend renting them for a few days or a week instead of just 1 day!

I bought a bike from a friend and wanted to make sure the chain and tubes were good…read more They charged me $70 and the guy said it still made a rickety sound. I have ridden it about 7 times and have a flat tire. I am just wondering what that $70 for?! And now they want more money to fix the flat. This bike shop SUCKS!!!! They have absolutely no aloha!!! Dont go there!!!!

We rented ebikes from Boss Frogs - what a fun day! Bear gave us extensive instructions on operating…read morethe bikes, safety and destinations. He personally created the route we drove. It was a fantastic recommendation. One of out favorite places on the tour was Dragon's Teeth! Amazing views! And we saw sea turtles! We also went snorkeling at another location and saw some awesome fish! It was a long day of fun so bring plenty of water and sunscreen. The only improvements I would recommend is adding a mirror on the handle to see traffic behind you. And another thing that would be great is to have GPS or a shared Google map for turn by turn instructions instead of paper instructions. Overall it was very fun and low cost activity for those conscious of a budget.

Fantastic experience from beginning to end. Amazing service. Great and newer bike selection. Great…read morevalue to boot as well. Brandon was instrumental in making us feel like family and took care of everything to make our ride memorable and pleasant. Huge kudos to Brandon and to the Sunriders family.

Yes this was again a great adventure while visiting Maui. The last time I was here was 30 years…read moreago. I'm 70 now and not totally fit. I was able to handle it without any difficulty. While I was concerned about local traffic, I encountered no difficulty. The staff was attentive and keen on instructions re road and bicycling safety

Perfect location for a moped rental!…read more Just go one light north, take a left and it's seaside cruising until Kahului. Fast and simple check in and check out process, with happy and helpful staff makes it a slam dunk.

the 150CC scooter was sick. fun to whip around and still has plenty of power for a 2 person ride…read more took it on the road trip to Hāna with zero issues, other than getting pissed on by clouds all day lol. put over 350 miles on the thing in 4 days and it was a fun time and the seats where actually very comfy.

Great service and a great bike. Plus they gave me very clear directions s to get to the trail head…read moreand which trails to ride for my skill level.

So helpful in getting us a volcanic experience riding down the volcano…read more Put a bike rack on our car in minutes and we had fabulous ride downhill

Maui Sunriders Bike Shop in Kihei has a solid reputation, but my first experience with them was…read moredisappointing due to a preventable reservation issue. I reserved an e-bike on December 21 for a Christmas Day ride, with a return on the 26th. Their online system let me submit the reservation without any warnings or restrictions. But when I showed up to pick it up, I was told they wouldn't rent it to me because they're closed on the 25th, and someone else had the bike booked on the 26th. They also said they needed time to tune the bike in between. That explanation is understandable. What's not understandable is that nobody told me ahead of time. If they had reached out earlier, I could have adjusted the plan. I didn't even mind paying for an extra day to make it work. The bigger issue is that the reservation system shouldn't allow you to book dates that can't actually be fulfilled. I'm open to giving them another try, but they really need to fix the reservation process and communication so customers don't find out at pickup that the rental can't happen.

Can't recommend Maui Sunriders Bike Rental enough! There were 6 of us (60+) ready to explore Kihei…read moreon E-bikes. When we arrived they had our bikes lined up and ready to go. We quickly filled out a rental agreement then they gave us the rundown in operating an E-bike and answered question. They provided locks and backpacks for our water. They would have also provided helmets if we wanted them. Jeffery and staff were very friendly, knowledgeable, welcoming and efficient. This will definitely be our "go to" place for bike rentals in the future. Thanks for a great time!!

Julia was wonderful! Super helpful. We were able to rent gear and by back on the road in 10 minutes.read more

Great customer service! We were actually just waiting for the Westin shuttle when Nikka invited us…read morein to look around. We did.... Found a well stocked store, really good prices and things that we didn't realize they had. James went above and beyond and called Westin to get the shuttle schedule for us! We rented from this store a few years ago.... We have a few days left on the island, so we'll return tomorrow to pick up some chairs and snorkel gear to finish off our trip. Easy pick up, easy return. Nikka was way cool. Hope she's there when we return. I've checked pricing and availability at other stores and this one is tops!