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Krates Eye Center

3.1 (12 reviews)

Services - Krates Eye Center

Eye exams

Eye surgery

Retinal imaging

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Arbor Centers for EyeCare

Arbor Centers for EyeCare

3.1(20 reviews)
1.6 mi

I scheduled cataract surgery with Dr. Shah. A few weeks prior to the surgery date, I called with a…read morequestion about prescription eyedrops. I was told the message would be given to the surgical coordinator, who never responded. I was told I'd receive a call the day prior to the scheduled surgery to tell me what time to arrive at the surgical center. I did not receive a call and couldn't reach anyone to ask about it because it was a weekend. When I called the surgical coordinator early on the morning of the scheduled surgery date, I was told the surgery was not scheduled for that day, but rather weeks later. My paperwork from the office showed the scheduled date was, in fact, that same day, and when the surgical coordinator checked with the scheduler, she confirmed that the surgery date I was given was indeed that same day. I asked who made this error, and was told the manager would call me that day. I did not receive a call from anyone. When the surgical center called me to go over pre-op questions, I explained that due to an error made by Arbor Eye Institute, the date was wrong and I could not have the surgery done on that date. The person at the surgery center told me they have experienced date mix-ups from this office before. My experience with this office is that they are unresponsive, couldn't even get the date of the surgery correct, and no one takes responsibility. I'm forced to delay my cataract surgery while I look for a practice with a competent and responsive staff.

Had cataract surgery with one of their doctors and need to see someone because of a problem. No…read moreone Can see me until September because doctor is on maternity leave and two doctors have left the practice. Very poor customer service Long wait time just to answer the phone!

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Arbor Centers for EyeCare
Arbor Centers for EyeCare - Dr. Chris Albanis - Comprehensive Ophthalmologist

Dr. Chris Albanis - Comprehensive Ophthalmologist

Arbor Centers for EyeCare - Dr. David Lubeck - Specialist in Cataract, Cornea and Refractive Surgery

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Dr. David Lubeck - Specialist in Cataract, Cornea and Refractive Surgery

Midwest Eye Professionals

Midwest Eye Professionals

3.1(11 reviews)
1.4 mi

I was recently scheduled to see the doctor. After completing all of the forms, providing my…read moreinsurance cards and arriving 15 mins.early for my appointment, I was denied service as I had left my state driver's license at home in error. I told the front desk that I changed purses and inadvertently left my license in that purse, she said oh, I understand however our policy is you have present it at the time of service. She then picked up her cell phone and called who I am assuming was her manager to explain the situation. Now, from where I was standing I could hear the responses...this person, stated absolutely not, I had to have my drivers license or state I.D. right now or I could not be seen. I told the receptionist as soon as I got home I could upload my I.D. into the patient portal; her posture remained the same. She was told I have credit cards, that match my name, not to mention I completed all office forms with the same identification. Still no go...I certainly understand policy, however there has to be a little give. Why couldn't they just see me?? If I did not provide the I.D. they could have just not scheduled any further appointments until provided. The front desk was not friendly at all and not very customer oriented. I will not be returning

Currently going here for dry eye disease. I have had lipiflow done here with out much success…read more Currently on restasis and using preservative free eye drops. Dr. Carr is extremely professional and hopeful to find a solution to my dry eye issue.

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Midwest Eye Professionals
Midwest Eye Professionals
Midwest Eye Professionals

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Retina Vitreous Associates - Wait and exam

Retina Vitreous Associates

3.0(4 reviews)
1.0 mi

my concern regarding the conduct of staff during my grandmother's recent appointment at your…read moreoptometry office. Upon arrival, there were two receptionists at the front desk. One was on the phone assisting someone, while the other was sitting at the desk but did not acknowledge us. There was no greeting, no "good morning," and no direction given. My grandmother stood at the desk for approximately ten minutes before completing the sign-in sheet without any assistance or acknowledgment. After she signed in, a staff member loudly stated, "After you sign in, sit down." There was no polite instruction, no "please," and no professional tone. In a healthcare setting, especially when dealing with elderly patients, courtesy and clear, respectful communication should be standard. Additionally, the same staff member loudly asked another patient across the waiting area, "Do you have your medical information?" Discussing or requesting private medical details in a raised voice across a room compromises patient privacy and reflects a lack of discretion. In a medical environment, confidentiality should be taken seriously. When my grandmother was taken to the back, several staff members appeared to be standing around chatting, moving between patient rooms casually, and engaging in what seemed like gossip or playful behavior. This created an atmosphere that felt unprofessional and inattentive. A medical office should reflect focus, organization, and attentiveness to patient care not casual socializing. This experience left me feeling uncomfortable about the level of professionalism in your office and concerned about the quality of care my grandmother is receiving. Respectful communication, privacy, and professionalism are not optional in healthcare they are expected.

I have been taking my mother who is a senior with macular degeneration to the Munster, IN and…read morecurrently the Orland Park Office for over six years. My mother's doctor is exceptional and he's very patient and explains everything. We never have to wait more than five minutes to be seen. She has been getting injections for over three years and I credit the doctor for saving her eyesight. I would highly recommend Dr. Eadie to anyone who needs to be treated for macular degeneration. He is gentle and kind and takes the extra time to answer all our questions.

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Retina Vitreous Associates - Still waiting... The doctor is late

Still waiting... The doctor is late

Retina Vitreous Associates - Exam room

Exam room

Retina Vitreous Associates - Waiting room

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Waiting room

Krates Eye Center - optometrists - Updated July 2026

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