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    Sohail Hasan, MD, PhD

    5.0 (3 reviews)
    Open 8:00 am - 4:30 pm

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    6 months ago

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    Retina Vitreous Associates - Wait and exam

    Retina Vitreous Associates

    3.0(4 reviews)
    2.0 mi

    my concern regarding the conduct of staff during my grandmother's recent appointment at your…read moreoptometry office. Upon arrival, there were two receptionists at the front desk. One was on the phone assisting someone, while the other was sitting at the desk but did not acknowledge us. There was no greeting, no "good morning," and no direction given. My grandmother stood at the desk for approximately ten minutes before completing the sign-in sheet without any assistance or acknowledgment. After she signed in, a staff member loudly stated, "After you sign in, sit down." There was no polite instruction, no "please," and no professional tone. In a healthcare setting, especially when dealing with elderly patients, courtesy and clear, respectful communication should be standard. Additionally, the same staff member loudly asked another patient across the waiting area, "Do you have your medical information?" Discussing or requesting private medical details in a raised voice across a room compromises patient privacy and reflects a lack of discretion. In a medical environment, confidentiality should be taken seriously. When my grandmother was taken to the back, several staff members appeared to be standing around chatting, moving between patient rooms casually, and engaging in what seemed like gossip or playful behavior. This created an atmosphere that felt unprofessional and inattentive. A medical office should reflect focus, organization, and attentiveness to patient care not casual socializing. This experience left me feeling uncomfortable about the level of professionalism in your office and concerned about the quality of care my grandmother is receiving. Respectful communication, privacy, and professionalism are not optional in healthcare they are expected.

    I have been taking my mother who is a senior with macular degeneration to the Munster, IN and…read morecurrently the Orland Park Office for over six years. My mother's doctor is exceptional and he's very patient and explains everything. We never have to wait more than five minutes to be seen. She has been getting injections for over three years and I credit the doctor for saving her eyesight. I would highly recommend Dr. Eadie to anyone who needs to be treated for macular degeneration. He is gentle and kind and takes the extra time to answer all our questions.

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    Sohail Hasan, MD, PhD - retinaspecialists - Updated June 2026

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