Terrible service and no apologies or regret for providing substandard service. Email is particularly bad - filtering takes place upstream and you will have no notice they are rejecting entirely legitimate messages. They say they don't block the messages. But, when pressed, they admit their spam filter is blocking messages and not providing any notice. We spent a few hours attempting to diagnose not receiving very important messages after Kraus stated they were not blocking messages. Also, they "do not plan any upgrades" to the email system because they are considering cancelling it. I use two Starlink accounts, one for a coach and one for backup at my home where I also have Frontier fiber service. Both Starlink and Frontier are vastly preferable to the Kraus service. read more

Krause double charged me for June then said my card didn't go through & that they tried to call me what ever happened to a text or E-Mail terrible customer service ever since I started service with them there supervisors are always busy sometimes they call you back sometimes they don't they need to revamp the whole office there & put people in charge that can think out of the box when an issue arises. read more

Terrible internet company. They were the only option in my town for the 8 years that I've lived here and their pricing was outrageous because they knew people had no other option. I'm talking $155 a month just for 50 mbps down with 5 mbps up and a 3 tb data plan. Was $55 a month but that only came with a 1 tb plan which anyone doing more than browsing facebook is going to exceed. Fast forward to this year, and I began to get promos in the mail for this new ISP moving into our area. Offered the same plan as the one I had with Kraus for $100 less. Right when I was about to switch to them, surprise surprise Kraus sends out a letter saying they're lowering everyone's bills and no longer have data caps on their plans. Wow! What a coincidence they decide to do this as soon as they finally get some competition in the area! And this is just the pricing, I haven't even gotten into how much their service drops out. I've lived in many areas of the U.S. and I've never had an ISP whose connection drops as much as these guys. If there is a minor breeze outside you will lose internet. They are an extremely predatory ISP. If you have other options stay away. The only company I'd say they're better than is AT&T, so if that's your only other option then I guess go with Kraus. read more

Kraus' service is overpriced and multiple daily service interruptions seem to be the norm. We call when service goes down, get told they will put a "watch" on our circuit, and that is the end of it. The interruptions continue, sometimes while making phone calls, which is, needless to say, extremely annoying. Best suggestion I can offer to anyone considering Kraus is to try to find alternatives. Digital TV can be gotten off the air for little more than the cost of a good antenna and amplifier. AT&T's residential phone service is much more reliable than Kraus' VoIP. I can't speak to AT&T's Internet service, but in general, DSL is more reliable than CATV. read more

Service has been really consistent lately. Also glad I'm not paying the billionaires at comcast.

What a joke. Missing 21 channels call Kraus and talked to Art..of course not their problem there was an outage yesterday. He don't care that you are missing 21 channels doesn't offer you nothing not even a phone call back. read more

Kraus is the worst! Service is slow and it's always out, they blame it on everything under the sun! Always posting to Facebook about service interruptions like it's normal! We switched to SURF and have never had problems like we had with Kraus. read more

Stay far away. This company billing manager called me rude rather than apologizing for all of the grossly inaccurate communication from their team members leading to unexpected billing and wasted time for me. My response is as follows to her 'you're rude' email: Hello Beth, I did not agree to a contract and paid extra each month to avoid this. It is not acceptable for your staff to be aloof, or irresponsible with your customers' experience. Your team has notes on miscommunication informing me that I WOULD NOT have any further monetary responsibility after terminating service. This information is in your system and was told to me twice; once when I canceled my service and again on my first call after seeing a surprise bill sent to my junk mail box. If you believe this is acceptable and the lack of integrity in your business is acceptable, that is a shame. My frustration and your team's lack of professional accountability does not make me rude, but rather is evidence of the poor business practices being the culture of your company. The BBB will be informed of our complaints. You should be aware that the community you serve poorly is very displeased with the lack of accurate communication and customer service. I have heard this from family and friends. It is very interesting that you choose to take this approach rather than admit your fault and provide a good customer experience. I was told that I would receive a follow up call. This turned into an email where you accuse me of being rude, take zero responsibility, do not apologize for my poor experience and time wasted due to your negligence. Are you proud and able to live with this? If so, shame on you. I would like to offer the company manager or owner an opportunity to avoid my complaints on all social media and to the BBB, since the individuals communicating on behalf of this company thus far are doing a disservice to the customer and companies public perception. Please escalate and respond within 72 hours. read more

Cut me off for 169 bill, I've gone as high as 300 before and never got cut off and I paid it, your NOT allowed to make a payment arrangement with them or even schedule a payment at a later date online has to be paid on that day. Had to also wait a day and a half for a supervisor to come in just so I could tell them the situation, as if they don't trust the others who take the phone calls to make any decision making, when I called they didn't even know when that person might be on like she was out drinking and partying it up all the night before, when the girl finally called me back a day and a half later i wanted to hang up the phone instantly on her, I could just tell by her voice that this isn't someone I want to talk to. Service also isn't good it works most the time but it's a crapshoot. read more

Everything they offer sucks. Even their fastest internet is slow and goes out all the time. Customer service is garbage just like all of their services. They are constantly removing tv channels and don't provide an updated channel list. I have never hated a business more than I hate Kraus. read more

If I could give them 0stars I would. If you wanna pay full price so your service goes out ALL THE TIME and then customer service can't even help you nor will discount your bill then they're the people for you. Absolutely terrible!!!! Lots of complaints from Gardner. read more

Kraus has exceptional customer service. Beth in the office is always there to help out in-person, along with the many others I've spoken to on the phone. We had Kraus internet for just over a year. Sure, it would go out sometime but Art Kraus was always transparent about everything going on and once gave us a credit on our bill due to an extend outage. You can even text him whenever to ask about your issue. If you need super high speeds for gaming or have connected a lot of devices at home, you might want to look at other options. But Kraus Internet is perfect for the person or family that just wants to check email and browse the web, and maybe watch some videos here and there. read more

You know it's sad to see a company "fix" their service for only a select area. Only 10% of Manhattan residents received the "fiber optic" don't be fooled by the 5star reviews. Still terrible internet, and still getting outages 3 years later. I heard att has better internet near the junior high, so if your in that area, upgrade to them. read more

Internet goes out at least once or twice a week. Internet constantly buffers, tried upgrading to higher speeds and it's still the same. Tried updating to a newer modem, still the same. I can't wait to move to an area where we can get better internet service. Currently in Gardner and Kraus is our only option. read more

Helps when you have a monopoly and no direct competition for years. I pay for 15Mbs Down and 1.5Mbs Up. I never, ever see that, even at 2am, my prime hours speed is averaging 1-3Mbs down and "AOL lol's @ you" Uplink speed. Add in the fact that at least 3-4 times per month my service randomly fades in and out for several hours at night and you get my 1-star rating. Latency is decent though at usually less than 15ms and streaming video services work, but you'll buffer and never see an HD stream for more than a few seconds. Their TV packages are even worse, no local HD channels, no cable box, just plug that coax into your TV awesomeness. The handful of HD channels that are offered don't justify the price plan. Spend your money on DirecTV for satellite and only use them for internet if you have no other options. They are better than AT&T DSL and leaps and bounds better than iSwan's crappy microwave-based internet service. read more

They just installed a complete fiber optic internet system in my neighborhood. This is the fastest speeds for internet I have ever seen. Streaming HD flawless. Used to have a local satellite for internet and couldn't stream movies at all. Super satisfied with the install, in fact the owner of the company even left me his cell phone number in case I have any questions!!! Best decision AND CHEAPER THAN WHAT I USED TO HAVE!!!!! read more

What a joke of a company! What sucks is that they are the only game in town and they know it. Therefore, they can bend you over with expensive monthly rates and less than subpar service. We have the highest internet package they have and it still lags. Then, I get a huge fee on my bill- what's this?? "Oh, you went over your bandwidth." ??? It's not listed anywhere under their pricing, nor is it mentioned to you when you sign up. I called and oh yeah, it's in the legal notices. ??? It's not cheat, at all, what their fees are for excessive bandwidth. The lady on the phone told me it's $x per whatever you go over. But it does t show on the bill. I want to know EXACTLY what they're charging me for, and they can't do it. "Oh, our billing system doesn't have that option. You have to call us and find out." ?????? What a horrible company. But yeah, they know they're the only company in town so they can do whatever and charge whatever. Worst customer service ever. read more

Best decision I made was to switch to Kraus internet. I had att and for the same price with Kraus my speeds are 10x faster than att.

Customer service and internet sucks. I moved away thankfully and just now got around to reviewing. The internet will randomly stop working when you call to try and get it fixed they add on a 35$ service charge even if the problem is on their end. Also if you call to complain about being without internet they tell you to stop complaining or they'll shut you off. Worst part is they know they're the only game in town so they know its them or nothing. So they blatantly overcharge. For instance my base internet was 70$ by the time they're done charging by the GB it was up to 220$. At least once a month if not once a week the internet was down all day. Horrible service and customer service all around. If I could I'd give this place a -5 star review. They've made me afraid to live anywhere there's not more than one place to get internet. read more

It's really sad to see a company like this with so much negative ratings in Yelp, Google and Facebook. They really need to get their act together. Bad internet, lousy customer service and their focus is money instead of quality service. Hope Comcast comes around my area soon. read more

As a customer for 10+ years, my family loves kraus. This is a family run business that keeps the small town at the forefront. When I have had issues, they call me directly, even on weekends and after hours. Months I haven't been able to pay, they have been beyond accommodating and were patient until I could settle up my bill. Our internet and cable are great!! read more

For a at least once growing town before the housing crash, this is a pretty sub-par high speed internet service. It's rare that I'm able to get the 8 MBPS speeds my family pays for. It doesn't help we have many devices (laptops, iPhones, xbox 360) that consume data and when i'm only getting 2-4 mbps during prime time usage hours it makes things frustrating. But i guess for the area its the best option available since Xfinity Comcast and AT&T haven't chosen to invest in this area yet. The only high speed cable based internet available. read more

Have the top package for internet they offer..15mb/s. Which the best i have ever seen on a speed test was nowhere near that. Great if you need to check email, or with no other devices on. I have purchased my own latest fastest wifi router, which barely helped. Movie streaming is laughable, and if you have multiple devices that connect to the internet, its painful. Kraus does not need to improve their services, because there is no competition. If there was, i wouldnt think twice about switching. read more

Worst Internet ever!!!! I have the highest package they offer. If I could give 0 stars I would. The Internet has gone out 17 straight days now. Paying for a service I can't even use. They make you sign a 1 year contract because they know soon as u try and use it its going out. I have never been so disgusted with a company and their customer service in my life. I highly recommend nobody ever pay for this joke they call service. read more

If I could give it a half of a star I would, only because it "works" sometimes. When I say it "works" I use that term loosely 1-1.5 Mbps is unacceptable when paying for the "fastest" speeds of 8 Mbps, which alone is laughable. I live in Gardner which AT&T no longer services, now I am stuck paying $80 bucks a month for the worst service imaginable. I tried getting MediaCom but because of Kraus's contract they can not service my house!! read more

Left cables unburied by utility box, I accidently cut with lawn mower. They send me a bill for $75 then within 1 week submitted to collection agency. When discussing with neighbor they all had a story of Kraus lazy practices of leaving orange cable all over above ground. Everyone has a story it seems. One time they broke my fence open to enter the yard near the box instead of using the gate to access when we werent home. This crappy outfit would be gone 15 years ago if not for a contract keeping the real companies out. read more

Garbage! I work full time, pay for the highest internet package and go to school full time. Between the hours of 10-12 the internet doesn't work. Had a tech come to my house who tried to install 3 brand new boxes but then found out a tech was working on the tower and didn't bother to tell anyone! Oh look at that I'm writing this review right now and the Internet yet again goes out!!!!! This has been on going now for 3 hours without a return phone call. Do yourself a favor and call AT&T. read more

The absolute worst! I pay for internet only, $60 a month for the last few years, all of a sudden they say I'm using too much bandwidth an have been charged $250 for each of the last two months. Please, does anyone know where to get better service! read more