I've been using FVI for around 15 years and am still a loyal customer due to the very quick and…read moreattentive service they provide. I recently had some quirky antenna issues which made my IT connection very unreliable. They dispatched technician Cory to solve the problems which he did quickly and correctly. I prefer to support local businesses and FVI is one of the best at providing good fast internet connection. I highly recommend allowing them to prove what good service really looks like.

I have been with Fox Valley for 26 years and have had no issues. I love their service. The tech are…read morevary nice fellows and do their best to help you out. I was on the phone this morning with Mason and he helped me get through a situation that I most likely caused and I was up and running again at 8 am this morning. Call Mason he's a nice young man and he will help you out. I had dial up internet and still cannot get cable companies. So very glad to have had Fox Valley take care of me all of these years especially now that I work exclusively from home.

Very knowledgeable and helpful staff. They know their products and wireless plans and services…read more Been there several times and they have always helped to solve my issues.

I have to give a 1 star review due to very poor customer service. I had no issue waiting for an…read moreavailable associate to provide assistance, I was a walk-in and I expected a wait. But once I had received help my experience took a turn for the worse. I wanted to factory reset a phone I received(SG23 Ultra) after my father's unexpected passing. I wanted to then transfer the data from my current phone (Pixel 7)to the SG23. Then have the SG23 setup as my phone. The associate proceeded to transfer the data without the reset. After getting the transfer to work I was told it would be about 10 minutes, after 10 minutes passed the transfer was about 30% done. So the associate said it would take 30 minutes. This was no problem. As I waited 3 of the employees were gathered at the front of the store discussing who gets to leave early, loudly. After about 40 minutes the transfer was complete. I waited for the employee to return and I looked around the store and I could not find them. I waited and as 2 other employees were walking to the front of the store I raised my hand and signaled for assistance they ignored me and proceeded out of the front of the store. The only remaining associate, who had been busy with multiple customers the whole time, was in no position too help me. So I waited some more. After about another 45 minutes of waiting and the only remaining employee helping all of the customers I had to gather my phones and charger and left without completing the phone setup. I had to get the assistance for completing the swap elsewhere, not verizon. To me it looked like the entire store had the attitude of minimal help sans the 1 guy helping everyone doing all of the work. These stores are customer service based and that was lacking. The employee just abandoned the customer without saying a word and no one else stepped up to assist either. In my opinion the employee should be terminated and the others reprimanded. I am seriously considering changing to another carrier when I want to get a new device. I have been a verizon customer for a long time and was disheartened by the worst assistance I have ever received. I would rather go to the DMV than another verizon store.​ It was more important to leave early than to do their job, at minimum I could have been told the employee is leaving for the day and someone will help when they are available. Shameful lack of professionalism. I can only think this is how verizon thinks the customers should be helped, since this was allowed to happen. There were at least 6 employees at one time and no one cared to help after the guy helping me left.

The knowledge and expertise you get from Future Link IT is top notch. I have used this company for…read moreboth personal and business and they are nothing short of awesome. They take the time to understand your specific needs and diagnose your network problems or issues and do not try to inflate the problem for their benefit. Future Link IT truly has your best interest in mind and can be trusted. I feel safe using the internet with their security package. That trust goes a long way.

Saved me $680/yr over ATT internet and phone service..Great customer service should a situation…read morearise... VERY SATISFIED CUSTOMER HERE!!

I would like to recognize Damian for his outstanding customer service. I have had the pleasure of…read moreworking with him twice, and both times he was extremely helpful, courteous, polite, and professional. What impressed me the most was his calm and patient approach while resolving an issue. Damian is clearly problem-solving oriented, knowledgeable, and competent. He takes the time to assist customers with care and professionalism, and his respectful attitude truly stands out. Xfinity is very fortunate to have such a dedicated young employee representing their store. Thank you, Damian, for your excellent service!

Thank you, Jennifer, for making the return of all our Xfinity equipment after having been a…read morecustomer for over 16 years expeditiously and painless. Jennnifer took time to unpack the router, 3 modems, and 4 remotes and the accompanying electrical cords, scan each item and make sure everything was returned correctly with little time wasted and little inconvenience to me as a longtime customer.

These guys are awesome. We use them for our colocation and they are extremely knowledgeable and…read morehelpful. They have impressed me on multiple occasions with their willingness to go the extra mile for customers. Special shout out to Brian Clark, who has assisted me and saved me from headaches a number of times.

From the owner: Based in Chicago's western suburbs, XNet provides data center infrastructure and cloud-based…read moreservices for business customers of all sizes, throughout the country. Built upon on high-performance, ultra-customizable options, XNet delivers cloud services and virtual machines, hardware colocation, website and application hosting, email hosting, and dedicated connectivity.

I recently went to this Verizon to get a huge problem fixed between an ex and having to separate…read moreour phone line. the professionalism kindness and care that the team displayed, was really sweet and respectful and I appreciated that. I just wanted to write a review for the kindness of the team and being so gentle during the difficult time of having to get things figured out. Duran especially was a huge reason as to why things got done, smoothly and as quickly as possible.

Verizon Batavia IL Thank you Kristen /Store Manager…read morefor all your assistance in resetting my phones // you are awesome and an asset to Verizon. A++++++++++ service