Do not use this company! Nice people but no customer service. Called them for a tune up on our 20 year old HVAC unit. Booked all month. 3 days before our appointment, one of two ac units bit the dust. They called day of and cancelled our appointment but said they could come if we paid for emergency call. Had to order new systems so that day was free. They needed 3 days to install 2 units but didn't have that availability so we'd have to do it over 2 weeks. Fast forward to day 1 install, they left early with no AC! it is currently 78 degrees in the house with the kids! No one is checking the after hours line. It is 86 degrees outside!! Learn from our mistake! read more

Thank you to Larry Krause , Thank you so much for your help . You were so & fast ! Larry came to my home on a Sunday & helped fix my garbage disposal. https://krausecompanies.com read more

Krause Companies provides many services besides heating and air conditioning. We contracted them to complete a bathroom install. The work took a little longer than anticipated but they were gracious and understanding when we made changes. They are friendly and hard working. I would recommend them for any of your construction needs. read more

Krause replaced our roof. Fantastic price! Great crew. Cleaned up well. It looks beautiful. They also installed a solar attic fan, we had an electric one. In Harford County through this year, this solar fan is completely tax deductible! We are very happy with the work and will continue to use Krause for other items. read more

Krause Heating & Air Conditioning - Krause roofing. Beautiful architectural roof. 50 year warranty. - Heating & Air Conditioning/HVAC Near Me - Forest Hill, Maryland

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Chris is awesome and knew what he's doing. Showed up on time, quality work, honest, knew what he was doing and fair priced. We had a couple minor issues as my home system had been installed incorrectly. What business owner shows up on Christmas Eve Day to take care of a couple minor issues? I've been a owner/contractor for 40+ years so I know who's really good and this company is. read more

Do not recommend Krause Companies.. Their customer service is awful! They were referred to me by my realtor. My initial conversation with them was excellent and they booked me an appointment with Don (their on-field sales person) for a free in-home consulate on. It was very hard to get an earliest date since Don makes field visits only on Wednesdays and Thursday's (that's what the customer exec woman told me over the phone) and he was already booked for 2 weeks when I called up. She also confirmed that Don will provide the estimates right away which made me extremely happy. Don was punctual and he took a look at my kitchen as week as took all the measurements very quickly (within 15 minutes). He also heard my requirements very patiently and walked me through all options very nicely. He said that he will send across the estimates after going back to his office in the evening. So far so good... After that I kept calling up every alternate day for the estimates. Each time I called up, the lady on the phone was very rude. She also kept telling that the estimates are with Don, he is not in the office and he will email them soon. It's been a month now since Don visited my place and I have made so many calls to them but they have never send me any estimates nor did they call me back with any updates. They are very unresponsive and don't seem to be interested in getting any business. I wasted my time talking and following up with them and now I have look for another contractor. Starting from zero..! read more

hired to do a small job in Perry hall. It was to take 3 days. six months later the job is not finished. The work that is complete is sub par at best. The owner refuses to meet me onsite. They are now trying to reduce service and increase the price above the original bid. I would not use this company. read more

Horrible company, find someone else!! The work they did was not done correctly and they are not fixing it. Save yourself the headache and stay away from Krause! read more

Krause Heating & Air Conditioning - They used horrible quality bricks that were stained, for my project and didn't even fully seal the stairs to the house! - Heating & Air Conditioning/HVAC Near Me - Forest Hill, Maryland

Work completed February 2017 - The Condo association where I own a rental unit requires that the dryer vent be cleaned bi-annually. We were just notified of this requirement and of course, the proof of completion was due within two weeks. Upon request for a quote, I was called later the same day with a price for a 20' run and decided to schedule the work for completion the following week. The tech called early in the morning with an offer to come earlier, I could not meet that request. They met me exactly when scheduled and proceeded to do the work. The tech and his apprentice were friendly, polite and very clean. When the job proved more difficult than expected they worked with the office to acquire a longer kit and then creatively made another repair when they discovered the dryer clamp was broken. The job took much longer than anticipated which messed up their late afternoon schedule but the guys kept a good attitude and persisted with completing the job including going out to purchase a new outside duct cover since mine disintegrated when they removed it! The final job cost was more than anticipated but the job was not as simple as I had described it. Still was a good value with prompt service that improved the safety of my unit and kept me in good graces with our association. Work completed April 2016 - Heating and A/C inspection with recommendation for ongoing maintenance and work plan for replacement of 20-year old original unit. Tech was professional, on time and service was competitively priced. read more

Do not use Krause contracting. They do not stand behind their work. My real eastate agent and I have tried to call for the owner for 3 weeks to resolve an issue in which the wrong size chimney liner was possibly installed. They claim to have no chimney technicians presently to inspect the job they did, and the owner will not call back. He is supposedly out of town every week for 6 out of 7 days. All we need is for the owner to give us a letter stating the work was done according to code at the time of service. The liner has a lifetime warranty. They will not provide a letter and refuse to send someone out to check the work. It's unacceptable and will keep me from settling on my property on time if I can't get this documentation or pay a different contractor to put in a new liner. read more

Krause Renovations/Heating & Cooling. Purchased entire new HVAC system from them in 2011. Had issues in the first month. Complained multiple times that the unit was not working properly and was so loud that the neighbors actually complained. Each time they would come out they said it was fine. It finally turned into a block of ice and they replaced the defrost module. Complained when they finished that the units still sounded loud and that I was concerned. They said it was fine. 8 months later the compressor seized, TXV valve failed. Compressor under warranty but my warranty for labor expired 3 months earlier. Even though we complained multiple times over 2 years the owner (Larry Krause) said that there was nothing he could do and if we wanted it fixed it was going to be over $1000. Needless to say we got someone else to come in and they are going to repair it for $400. I would advise anyone considering a new HVAC system to avoid them and use someone reputable like Bluedot, Multimarine Services, or BGE Home. The owner does not seem to care about after sales service as well as their service manager/VP. read more

Horrible billing practices, poor organization. They recommend products whose online reviews indicate they are horribly unreliable. Have taken by business elsewhere, would urge you to avoid as well. read more

I called and made an appointment to service my HVAC on Monday at 2:00. They did not show up or call that day. I get a call the NEXT day saying they "forgot" and would like to reschedule. Yea, right... read more

Very expensive. Received a bill from them for basic AC work - add refrigerant. FUEL SURCHARGE INCLUDED! Called the company and asked what this was. The girl that answered said that they added the surcharge five years ago when gas was four dollars a gallon and the company never took it off. Well gas is now two dollars a gallon. Time to remove the surcharge and stop CHEATING THE customer! read more

Our 7 year old HVAC unit wasn't working so we called these folks since they were the ones to install it when the last owners renovated our home. They sent a technician who thought he fixed it after a few phone calls to another technician. I tried to explain to the technician the issues we were having with the unit when he was at my home, but I had the feeling he didn't understand the system as it is a "state of the art," energy-efficient system. So of course a few days later it went out again, a different technician came over. Fixed it again, but said we may need a panel replaced if it happens again, sure enough we did. He ordered the part and said someone would call once it was in. Nobody called. I had to call only to find out they had to order a second piece. Fine. Well, they came over to install the part. Told us it was under warranty and we would only have to pay for labor...YAY! The part was over $400. These people called a week later to inform us they were wrong. They in fact ran the part AFTER installing it and it wasn't under warranty. We owed them $430. I asked why wouldn't they confirm this before telling us it was under warranty. I asked for at least a discount on the part. The woman said she would talk to the owner and call me back. I never got a call back. Just got an invoice in the mail for $430. I called back again and was told "sorry, but mistakes happen." Clearly these folks aren't looking to keep me as a customer. After a lot of complaining, I did get a small discount, but at this point I'd never call them again. read more

Horrible. Simple routine maintenance on a perfectly working residential oil buring furnace in Parkton, MD on 12/03/15. The Krause technician accidently crimped and damaged the flexible copper tubing. When I called them to fix it, Mr Krause told me that I either had bad oil or a bad burner that needed to be replaced. It was cold, so I had to pay another company for an emergency service charge to diagnose the issue and repair it. Krause refuses to either refund my payment, or help with the cost to pay the other company to fix what Krause broke. I strongly recommend that you choose a different service provider. read more

So we had a wonderful experience with Krause when they did our patio in the spring of 2014 so we decided to go through them again to price out a fence for our townhouse as well as adding stairs to our deck and the possibility of finishing our bathroom as well as a den in our basement. My husband set up an appointment with a sales rep only for them to call the day before the appointment to tell us that the owner of the company decided that it wasn't worth his time or money to send someone to quote us for the fence because of how far away we are. Glad this is how they treat previous customers who spent thousands of dollars already on a paver patio and want to give them even more money. If Frederick, MD is too far for your company to come to don't send canvassers out here. read more

I would not recommend this company for anything. After losing our home to a fire at Christmastime we were unable to safely get to and salvage certain items that hadn't burned, Krause agreed to set those things aside for us. When we we arrived at the home we found our piano ripped apart, our bed frame half gone and the other half in the dumpster, other wooden furniture was torn up (the furniture was fine when we last saw it after the fire/ just sooty), they dumped the stuff out of an Armoir but didn't empty the deep freeze and thus left rotted food, all our electronics were gone that were in a cabinet and salvageable. They stole our sons new basketball goal stand ($400) that was OUTSIDE in the yard by our picnic table and in no way damaged. They refused to acknowledge any of this or do anything about it when we contacted them. They told us to check our neighbors houses for the basketball goal which was nonsense because we know our neighbors. Unfortunately our insurance was very minimal and our loss was compounded by these additional losses. We are very disapointed and discouraged that we were taken advantage of in a traumatic experience. read more

Called at noon to explain leaking pipes and noise in basement. Was told technician would call. 2 hours later he called and said he'd be here in an hour. Fine. 90 minutes later, checking messages and someone, not the tech, left a message on my other # saying they have no plumber till Monday! What?! Why did I just waste half a day waiting - why couldn't you have said that on the first call? And why didn't the tech tell me when he was on the phone with me? Ridiculous. Going with Abbott. Should have called them first. They always do a good job even if they're pricey. read more

We have dealt with Krause for 8-10 years. I am shocked to see their less than rave reviews on Yelp. We had a chimney leak for years that resulted in a bedroom wall literally collapsing..twice. After 2 companies failed to fix the leak (despite charging us for a failed solution), we called Krause. To be perfectly honest, Krause's first 2 attempts to find the leak failed. But they never gave up. Long story short, they located and fixed the problem. And reimbursed us for things they fixed that were not the cause of the leak. What company does that? Today they came to repair yet another leak in our foyer resulting from a job they did 5 years ago. NO CHARGE. Again I say. What company does that? Oh. And by the way. Since we have a high open foyer ceiling that was damaged by the leak, they're coming back to repair and paint the damaged ceiling. One more time. What company does that? Answer. KRAUSE!!! A+ Customer service from start to finish. Thanks. From the leaky house in Parkton. read more

Stay away! Terrible customer service! After spending $366.00 dollars to have a capacitor replaced on my furnace, even though I had a blower motor issue, the heat went out again just over a day later. called back before 8 am to inform them of the problem, then called back at 1pm to find out why I hadn't heard anything. They said they'd get to me later. when I said I was upset about this after having used them before and been happy, I was told, "Well there's a first time for everything right!". I then waited until 5:30 pm before a technician showed back up, to confirm I needed the blower motor I knew I needed before. I had to call them back the next day to find out the status of the part needed and they hadn't even looked it up yet! An hour and half later I was told because of the age of my furnace NO ONE had the motor I needed, and that it was no longer available because of the age of my furnace, and they couldn't fix it. The technician who showed up at 5:30pm the night before wrote down the information about the blower motor, and when I got home I was able to find SEVERAL different suppliers who still carry these motors and have them available! They even have pictures of them that match exactly the part number and part in my furnace. I guess saying terrible customer service may even be a stretch. NO customer service is more accurate. Stay away! read more