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First Response Heating & Cooling

1.4 (12 reviews)
Open • Open 24 hours

Services - First Response Heating & Cooling

HVAC installation or replacement

HVAC system repair

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4 months ago

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6 years ago

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6 years ago

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6 years ago

This company will scam you. DO NOT USE. Will try and get you to purchase parts and repairs that are not needed.

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10 years ago

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M. G.

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10 years ago

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9 years ago

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Blue Dot Services

Blue Dot Services

(347 reviews)

I had a very good experience with Blue Dot of Maryland yesterday…read more They replaced my heat pump and did it competently and efficiently. I like them and would recommend them to others.

Extremely disappointed with Blue Dot…read more About four years ago, I paid roughly $18,000 for a brand-new HVAC system expecting reliability and quality service. Instead, I've dealt with recurring issues over the years, including multiple problems within the last two weeks. Most recently, my AC stopped cooling properly during extremely hot weather. I scheduled service and was given a 2-6 PM arrival window for 5/20/26. No one showed up. I called multiple times that evening and was repeatedly told the issue was being "escalated" and that dispatch or management would contact me. No one ever did. I called again the this morning. The representative could see all prior escalations but could not explain why no technician showed up or why no supervisor contacted me. I was again promised service between 2-6 PM today. Again, no technician arrived. Meanwhile, my system began freezing over, with visible ice/frost on the indoor lines and outdoor unit. I ultimately had to shut the system down entirely to avoid possible further damage. I called once more and was told the local branch and management had already gone home for the evening, so no one could provide answers or assistance. At this point, this is heading into a third day with no service, no management follow-up, and no resolution. I understand HVAC companies get busy during extreme weather, but the lack of communication, accountability, and follow-through has been unacceptable, especially after investing so much money into a system that has had recurring problems since installation.

Eco-Cool HVAC

Eco-Cool HVAC

(10 reviews)

Had been looking for a new HVAC professional after the one we had been using retired. I saw several…read morepeople recommended Eco-Cool on another local persons request for HVAC recommendations as well as several other companies. I researched reviews on all and Eco-Cool was my initial top choice after the research. I called the office to schedule a routine servicing of our system on Friday, I spoke with Amy at the office, she offered several options for services including a simple one time service or an annual program. We were able to schedule a tech to come out on Tuesday morning. Our Tech, Craig, was prompt, courteous, and professional even through the multiple questions I asked. He took a look at our system and the area of concern we had and he gave us the news we were anticipating (that our system is running but might not have much time left in it....it's 26years old) he offered to have quote for replacement drawn up if we wanted. (I did) he left us set up for success and he told us his goal was to keep us running into springtime at least....we appreciated that! After he departed, I called Amy again to arrange payment for today. She was kind and professional and let us know she would have a quote to us by the end of the week and even provided insight to what pricing is doing now and anticipated to be after the new year so we could be able to make the decisions best for our family. We appreciated the prompt, professional, expert care we have received in our first few interactions with Eco-Cool and are looking forward to remaining customers for a long time!

Called about 12pm on a Friday and Stephen Jr. was here before 2pm. He was quick to diagnose my…read morecapacitor issue and changed it out for me. He also answered all my damper questions and got the air flowing more evenly throughout the house. He was very respectful, not only with wearing a mask, but also making sure he left everything as it was, closing doors behind him, making sure exterior doors were locked and gates were closed.

First Response Heating & Cooling - hvac - Updated May 2026

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