I reviewed back in 2022 so thought I'd update!! I love the new look and updates that have been…read moredone. The first time I gave 5 stars and this time I'd give it more if I could! It's so nice in this economy to have such a pleasant place to take our children that we can still afford. The staff are still very friendly and helpful and I am so glad we came! Thank you everyone!

I have loved coming here until today! I felt extremely unsafe here for both myself and my child…read moreon a Friday at 3-5pm. I felt like no one was working here to ensure safety and make sure kids were following the rules. There were giant "kids" running everywhere and knocking me and my child down. Kids were running up the slides, running into us coming down. This happened the entire time. The trampoline area was FILLED with large children (around over 20-30 I'm guessing) on each side playing dodgeball? Some girl purposely threw the ball at my face when I was just trying to grab my kid who ran in that mess!!?? Why is dodgeball being done during public hours? Why are over 100/200 lb kids pelting me and my kid with dodgeballs? How is this allowed?? If it's a game or a camp, why isn't it roped off?? Kids much older than 5 years old were in the toddler area. I stepped in wet sticky liquid on the equipment upstairs because kids are just running around with drinks and no one is stopping them!! I'm so confused why they have rules or employees if no one enforces them or seems to be working. No parents were watching their kids and the employees didn't seem to be paying attention either. Very worrisome. It was a free for all and even as an adult chaperone I felt very unsafe.

After researching Urban Air, we decided to go all in and purchase memberships for our family. Three…read moreUnlimited memberships and about $730 later, we were excited to see if the experience would live up to everything it promised. The Good There is a lot to like about Urban Air. The variety of attractions is impressive and gives kids plenty of ways to stay entertained. Between the go-karts, free-fall ride, rock climbing walls, laser tag, elevated obstacle course, and trampolines, there is no shortage of things to do. The go-karts were one of the biggest hits of the day. Our kids absolutely loved them and would have happily ridden them over and over. They were easily one of the standout attractions and one of the main reasons we felt good about purchasing the memberships. Laser tag was another highlight. The arena is surprisingly large, and the equipment feels like what you'd expect from a dedicated laser tag facility rather than a side attraction at a trampoline park. It was probably my personal favorite attraction. Most importantly, our kids had a blast. They left excited and already asking when they could come back, which is ultimately what matters most. The Bad The biggest surprise came when we learned that some attractions included with the "Unlimited" membership are not actually unlimited. We discovered this when an employee marked our kids' wristbands to track how many times they had ridden the go-karts. Since the go-karts were one of their favorite attractions, it was disappointing to learn there was a limit on something they enjoyed so much. What made this more frustrating was that when reviewing membership options, the pass advertises "Full Attraction Access Included." Based on that wording, I naturally assumed that meant unlimited access to all attractions during a visit. Instead, it appears the "Unlimited" portion refers more to unlimited visits throughout the month rather than unlimited use of every attraction once you're inside. To be fair, there may be details somewhere outlining these restrictions, but during signup and while reviewing the membership information, we couldn't find anything clearly explaining which attractions have limits or how many uses are included. Greater transparency upfront would go a long way toward setting proper expectations. Fortunately, our kids didn't seem bothered by the limits, but it was still an unexpected surprise. The Ugly My biggest concerns involved safety oversight and supervision. The employees we interacted with were friendly and polite, but many appeared quite young, and there were multiple occasions where staff seemed more focused on socializing than actively monitoring attractions. This was particularly noticeable in the rock climbing area, where children were climbing 20+ feet into the air while attached to retractable harness systems. The equipment itself appeared safe, but active supervision is just as important. Another concern involved the free-fall ride. During our visit, the ride was out of service, but the exit gate was not properly secured. Because of this, children were able to enter the attraction area through the exit and begin accessing the ride before an employee noticed and redirected them. Thankfully the ride was not operating at the time, but it took a moment for staff to recognize what was happening. While no one was hurt and the situation was corrected, it reinforced some of the attentiveness concerns we observed throughout the visit. For a facility designed primarily for children and featuring several higher-risk attractions, supervision and securing access points should be top priorities. Overall Despite the concerns, we still had a positive first experience. The attractions themselves are genuinely fun, the facility offers a lot for active kids, and our children had an amazing time. Because we've already invested in the memberships, we'll absolutely continue visiting and will be interested to see how future experiences compare. It's possible that visiting on a Tuesday evening during the summer contributed to some of the staffing and supervision issues, especially since the park wasn't particularly busy. If I could give half stars, this would probably land around 3.5 to 4 stars for me. The attractions, especially the go-karts and laser tag, are excellent and delivered exactly what we hoped for. However, the lack of clarity around "Unlimited" membership benefits and the safety oversight concerns keep it from earning a full five stars. Urban Air has the potential to be a fantastic family value, but clearer communication and stronger attention to supervision would make the experience feel more aligned with the premium price of admission.

I took my four kids here and ended up spending close to $200. I wouldn't mind paying that if the…read morefacility was clean and well maintained, but unfortunately it wasn't. We arrived right when they opened on a Thursday morning, so it wasn't a matter of the place getting dirty throughout the day. The facility looked like it desperately needed a deep cleaning. There was a dead cockroach on the floor, many of the surfaces looked like they hadn't been wiped down in a while, and the foam pit was especially concerning--the foam blocks looked old, dirty, and in need of replacement. For what admission costs, I expect the facility to be maintained much better. My kids still had fun, but the lack of cleanliness made it hard to enjoy the experience, and I don't feel the condition of the facility matches the premium price. On a positive note- the staff was very friendly.

This was a very good family owned company to work with when we decided to order our in-ground…read moretrampoline. We already had Green Forever ready to do some work in our back yard and I was able to find this local dealer for the internet's best in-ground trampoline. It was pretty easy to put together after the workers dug the hole perfectly as shown in the instructions. The owner, Tyler even helped me troubleshoot a few things and issues I had via text. Would definitely recommend. It's an AWESOME trampoline, my kids have spent hours on it each day they're able to.

FANTASTIC Service Was surprised at how quickly he responded, I literally emailed and had it order…read moreand delivered in a couple days. You won't be disappointed, great service and communicative. Thank you Jump Shack!!

At first I was would have left 5 stars. Customer service prior was great and even tho I couldn't…read moreafford their hefty party packages I was still able to get tickets off of Groupon per an employees recommendation. Apon arrival we checked in and signed our waivers. We had to purchase socks and at 4.99 a pair - this feels like a cash grab.. I digress. It was after lunch and we were all hungry so we ordered two pizzas. Now for $25 a pizza I'm expecting a decent sized pizza and with quality toppings etc. unfortunately our pizzas came out burnt and were very small for$25.. the staff also gave us grief about ordering another pizza because " we already had two why do we need another" words from staff. Unfortunately this really bummed me out considering we are here for my sons birthday!! I let this go in the moment because the place was staffed with just teenagers and all of them had attitudes so I wasn't going to complain to them when I doubt I would have gotten any real help. This location itself doesn't have that many attractions like the website shows the other locations having more options like slides etc. the foam in the pits were old looking and lots were torn into making it seem a bit more dirtier.. some of the courses had broken parts that didn't work exactly how it should have. Over all for my sons birthday party being held here in still super disappointed in the treatment from staff and the lack of care for the equipment there. I don't think we would recommend this place ..

I went here when it was Gravity but it seems like Rush has since bought it out. Rush has done a lot…read moreof things to the place and it is much better than Gravity was. The main staples are still there - rock climbing wall, dodgeball court, jousting, basketball, gymnastic bounce/pit, and main trampoline area. The tall towers, harnessed trampoline, gravity wall, skywalk and miscellaneous arcades remain as well. But they've added a massive amount of climbing areas, general seating, and party rooms. The kid/toddler play area is pretty massive in itself - about as big as other places' main areas. But they'll they have a massive four level main climbing area. Truly massive. They also added an obstacle course that is pretty big and nice. The party rooms look very nice as well (previously you'd just have a table on the side). Here on a Sunday and they have the NFL games on for the parents. Lol. The bad. The bathrooms are crap. Either missing doors, without TP, or without paper towels. Floors are a bit dirty looking -could use a buffing clean. As for price, get the Groupon! Do not pay full price you schmucks. We literally bought ours while at the desk.

Came here for a school night which apparently is no limits. Cool. I don't know if this is a nightly…read morething or s Friday night thing but they have this cosmic, lights out play time after like 6pm? Soall socks are glowing and other things throughout then play area. Plus they kind of start playing club music. So nice change of pace. Kids are wild as shit and the referees don't bother with any behavior except the most egregious actions. Which i guess anything other than that may be impossible as most parents aren't helping watch their kids.

We had a really good time at Big Air Chandler! The staff was friendly, and there were plenty of…read moretrampoline options--some areas had TVs and others didn't. It's not an enormous facility, but there are still lots of different activities, especially for younger kids. The snacks weren't the best, but honestly, you don't go there for the food anyway Overall, it's a fun place for kids to burn off energy, and we would come back!

Sorry to report there is still zero consideration from the skateboarders in the common area. They…read morethrow their boards down the minute they enter from the check out area and go through the gymnastics area recklessly. I just do t understand why this can't be stopped. They have their own area. Why do all the little girls have to be put in a dangerous situation because they can't wait one mi Ute to get to their area??

We had never heard of KTR until we purchased pogo passes and saw it included on there. It is such a…read morefun place! The indoor trampoline park area has tons of different areas to jump and flip. My kids were exhausted by the time we finished. And the skatepark is awesome! Such a cool idea - my kids are already begging to go back. (Also - their concession stand is delish! I love that there are tons of areas for adults to sit and watch.)

Elevate Trampoline Park is a fun place for kids. My son has been going here for years, off and on…read moreand always has a good time. You get a wristband that allows for 2 years of play. They've recently changed around a few things, which is good. We've also done a party for my son's birthday here two years in a row and they were both a great experience. They have booking availability online, where you pick date/time along with the package you're wanting based on the number of kids attending. We usually just pick the lowest one, which is 10 kids, to reserve the time, and then as the party gets closer, they reach out asking for a count of how many kids are coming & if you want to increase the # of pizzas and/or drinks. They're super accommodating if you let them know of any additions the day of the party as well. Before your party begins, someone comes to set up and they help you throughout, including giving out pizza and cake to the kids. Overall, a good time! If you're going regularly, the monthly pass is definitely worth it. They have tables and WiFi capability while you're watching your kids play.

3 broken/unrepaired attractions, torn rope hanging chains, and falling apart and filthy foam…read more BEWARE! Do not waste your money

Me and my wife had a birthday party for my son and the service was amazing Dominick was awesome he…read morewas patient and very attentive, anything we needed he was on it, I highly recommend Dominick gets a raise, thank you for your service.

We have been coming to this fun place for the past few years. The kids love it a lot! There are…read morevarious different kinds of activities to play from sliding, climbing, trampolines until a ninja play. They also offer the birthday party group with the two hours or more as you wish. As a parent; I found this place is easy to keep an eye on your kids, safe and a lot of choices for them to enjoy their fun time!. This place could be very crowded during the weekend and late afternoon especially in the summer time. If you are looking for the fun spot for your kids and not sure where to go, come and check this place out!