Employees are not masked. Only 1 had a mask on. This place is sooo dirty. The employees were super rude and annoyed at having to fill orders. They were out of almost all the donuts. My daughter asked for a flavor and the employee was flat out mean to her, was passive aggressively throwing donuts in the box, and then just kept glaring at me, making pretty aggressive eye contact. I was very uncomfortable and wanted to leave ASAP. We just got a really bad vibe here and won't be back. Sad because we used to come here all the time / it's really going downhill. read more

Dalia gave everybody donuts who was waiting patiently in line, five stars. She didn't even expect anything, but just did it out of the goodness of her heart. 5/5 so worth our wait read more

We came in around 10:00am on a Saturday. It was obviously busy, but Mary was amazing. Not sure if she is a manager or not, but she should be. There was someone new running the register and Mary was very quick to help and always had a smile on her face. Even with a new person training and a long line, the service was still very quick. read more

We went inside and saw the employees hose off the floor and it was splashing onto a rack of donuts they were selling. My husband complained and they told him those donuts were trash so not to worry and then we watched them sell them at the drive thru. read more

Can't believe I'm writing a "not so happy" review of Krispy Kreme, but... Just went through the drive-thru and as usual they F you at the drive-thru. Opened our box after we got down the road and I don't know what's happened to their quality but it sure looks like their donuts have shrank and check out the photos of the blueberry cake donut. It looks like someone stepped on them. Don't get me wrong, they still taste as incredible as always and I'll go back, but let's get it together Krispy Kreme!! read more

Krispy Kreme - Tiny donuts and flat cake donuts - Donuts Near Me - Thornton, Colorado

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Mmmmm..... Doughnuts............ After our trip from the Good Ol Lumber Skateboards, we head down to Krispy Kreme... We enter the store so as to choose what we want from Krispy Kreme. In the store itself, they have the machine, where the freshly fried doughnuts moves from one place to another by means of a conveyer system. They also have some seating area inside for patrons to enjoy their doughnuts and have some beverages. We ended purchasing a dozen of doughnuts for our personal consumption and brought it home. All in all I like it... the smell of the fresh doughnuts.. makes my tummy goes "drummy"... mmmmm doughnuts... *Drool* read more

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Drive thru + original glazed + pumpkin spice cake + pumpkin spice original glazed Missed the drive thru order box haha so drove around again. Quick, easy get that donut in your mouth feel. Pass on their pumpkin spice original glazed donut. Either go original glazed or pumpkin spice cake. This combination donut can't decide if it's pumpkin or original glazed. read more

I saw a review of Taco Bell up here once where it was "Dead" to the reviewer, well this place is dead to me. For the third time this week and the third different time of the day this place has not had it's advertised donuts. Why even have a menu if you don't have anything listed, even the non-seasonal donuts aren't available unless you are a 3 year old and want sprinkles. Just a suggestion here, if you constantly have the 3 same kinds of donuts for more than 3 hours, then they are obviously gross and maybe stop making them instead of what people actually want. read more

The picture I took at 9:25 am is the same as the picture I took at 10:06 am. One couple and one long winded guy in front of us. OVER 30 minutes to get waited on and no selection at 10 am on a Sunday. Very sad service. No selection. Didn't appear to be a manager on duty until a guy showed up at 10:06 am in a green shirt. I think they should have been day old price by the time we got served. All they filled in that 30 minutes was two trays of the apple whatever that are in the Stars and Stripes selection. THEN online orders kept getting filled ahead of the 17 people waiting in line !!! Check out your security recording and you can verify the numbers and lack of refill. Why wasn't the drive up dealing with online orders instead of the one employee that didn't seem to be able to move very fast..?? I guess Krispy Crème is off our list!! Very sad that the franchise allows this kind of poor service. Look at your security tape!!!! Update: just read all the reviews for past year... about 40 one star reviews and NOT one management reply. Guess that explains why employees are not motives to fill shelf or give good customer service. Explains a lot!! read more

Krispy Kreme - Zero selection and no refill in over 30 minutes!! - Donuts Near Me - Thornton, Colorado

Contrast Lamar Donuts with this Krispy Kreme store. Lamar's was open on time with the display case stocked full of donuts, and an employee behind the counter ready to serve. Krispy Kreme in Thorton, Colorado was supposed to open at 5:00 a.m. today, but they weren't. An employee rolls in at 5 minutes after opening time, there were no donuts in the display case, and the store still wasn't open for customers to come in by 5:30 a.m. The drive thru was all that was open even though there were no signs posted stating that. Krispy Kreme has been closing their stores around the country and I'll bet this is one that is targeted for closure. read more

I absolutely love this location! Everyone is so nice and accommodating, not to mention patient! I am not sure of the gentleman's name that was working the drive through tonight (10/25/19 @ 9:30pm) but he was truly delightful and really went out of his way to help me decide on my perfect half dozen as some of my original picks were out of stock! I've been here twice now and simply can not get enough of your staff! Customer service like this is an absolute rarity now days and it's so refreshing to see and experience; I'm a hair stylist of 10+ years and hold high customer service expectations!!! Thank you so much for having such a fantastic group of employees! I'll definitely be back! P.S. 6 perfect doughnuts!! read more

Krispy Kreme - Donuts Near Me - Thornton, Colorado

It doesn't matter what time I go to this location it's always something. My last visit, the wait time indicated there were only one or two employees working but when I pulled up to the window I saw at least three employees standing around talking. You need to take your jobs a little more serious as you are setting the mood for A LOT of peoples day, and it's not a good mood you're setting. And then I received cold donuts I could tell they weren't fresh! What are you guys doing??? So today I say hey it's early enough for me to stop by and avoid the wait line and maybe get fresh doughnuts. And you know what happens ... your register isn't working. Are you kidding me. Your doughnuts are not good enough for every experience to be this bad. Get it together! read more

It's sad to see this place so run down. Then sit in drive through line only to find out you can't select your own dozen. They were "too busy". Ummm parking lot was NOT full at all. (Other review from a month ago says the lobby isn't even open-tbh- I didn't look) After telling us what was in this prepackaged dozen, we paid and pulled out only to find there were no custard filed as she had stated. Here's an idea, put another menu back a few car lengths so people can make up their minds before getting to the ordering menu. This place needs to get its act together. Pull some weeds, trim the bushes, try to look like the reputable business that KK WAS. read more

Every time that I go here I feel like I have an issue. First was being double charged for a meal and the second is ordering a dozen donuts, half custard filled and have glazed, just to arrive at home to see this. If I wanted day old glazed donuts, I would have gone to the local grocery store. But even then they have the decency for it to look appealing. From the picture, they are all shriveled up and where's the glaze? Tried to call KK customer service and let me just spare you the trouble.. all you get is being put on hold or listening to the automated recording. Next time I'm going to Lamar's or Dunkin' at least they make fresh donuts. Disappointed. read more

Krispy Kreme - Day old glazed donuts?? Bye - Donuts Near Me - Thornton, Colorado

I honestly have no idea how this location remains open. If the Krispy Kreme corporation had any self worth, they would close this franchise. It is absolutely the worst Krispy Kreme in the country. Their recent remodel can't hide the problems in the kitchen. The last 3 times I visited, they were out of their Original glazed trademark donuts. The 'machine is broken' each time. I tried this morning, a Sunday at 6am, and the drive thru had a sign on it that said look over the menu, pull forward to order, speaker is broken. So I pull forward and have to wait for the two employees standing next to the drive thru window to stop their personal conversation (they were passing a phone back and forth). I asked for original glazed and got the machine is broken story. So I try to order different types of donuts and they are out of most of them. When asked when more might be made, the employee laughed and said a couple of days. Nobody cares at all there. If you want a good donut, head somewhere else. read more

Made an online order, just for the order to be canceled 10 mins before pickup time. The last minute cancelation really put a damper on a gathering later in the day not being able to provide the treats that had been ordered. read more

Sometimes it's good. Depends who's working but usually the night shift people are bad. I ordered a hot chocolate and 2 donuts. The hot chocolate was good but the donuts I got were both not what I ordered and I waited a good 10 minutes in the drive through. read more

It's a Krispy Kreme. The staff is always friendly and does the best job they can. If you're complaining about the kids who run this place, try taking a deep breath and go outside. read more

DO NOT GO! SAVE THE HEADACHE!! This is the worse fast food place I've ever been to. I've been a couple times before and i never had problems but the last 2 times have been horrible. They never have donuts and the costumer service is the worse I've ever seen in my life. They should all be fired as well as whatever "manager" they have working. The place is dirty and disgusting and 1 person was wearing a mask. I didn't know this store got this bad. When I went to my moms house I was telling her husband what happened at their store and he said that's normal for them. They have been going downhill for a while and you have to mentally prepare for bad service before you get out of your car. Wow. How is nobody doing anything about this.? It's pathetic just like their "customer service" read more

The customer service or lack there of makes it not even worth going. I drove about an hour from northern Colorado and got treated like crap.

Krispy Kreme makes me cream. Service was quick and food was delicious. As well as, staff let me know about a deal I could get on the donuts.

How come the minis are never available...albeit I've visited maybe 3 times since Krispy kreme introduced them but still I wish they were readily available. read more

Does not accept coupons or honor national promotions and has a very slim selection almost all of the time. This location ON LONGER honors coupons that are sent to customers! It makes no sense that they don't take coupons that are sent to us from Krispy Kreme. If they know that my location is a Colorado location, why on earth are they sending coupons that are not valid here? The manager at the store told me that none of the stores in Colorado honor ANY coupons. This is a lie! I know that I have used coupons at this store in the past, but again, the manager said that "We have never accepted coupons" Maybe you have not, but the employees that worked the front counter did earlier this year, and last year, and the year before that. I know because I used them personally. Please stop lying. Also, this is a doughnut shop right? I think to be called that, you need to have doughnuts available for your customers, right? It would be nice to have more than a couple of the 20 or so varieties that you offer AT THE SAME TIME. If you want a variety of doughnuts, try another franchise, or another brand. read more

As of May 15th, not following corporate social distancing guidelines, needlessly accepting orders inside despite online pickup being listed as "at the door", and the drivethru open. They do not have a separate line for people doing online order pickup, and the store was crowded inside. They closed off two thirds of the restaurant to crowd people near the kitchen. My order was also filled incorrectly, half of my custom dozen was substituted without any notification, a fact I did not discover until returning home. read more

I wish I could give it zero stars! THEY NEVER HAVE ANY DONUTS IN STOCK! ANYTIME OF DAY NEVER HAVE ANYTHING! The guy in the drive thru hated his life and could careless to be helpful to the customers! Ima have to drive my fat ass to Centennial just to get some good donuts read more

Not sure if they were over cooked or last weeks donuts but sign said and these were definitely stale, spotted and not even like warm.... Gross was too far away by time we noticed ordered two dozen and both boxes were like this read more

Krispy Kreme - Stale, spotted and old? - Donuts Near Me - Thornton, Colorado

I want to say that Judy who is always at the front is very helpful nice and respectful she goes out of her way to help customers and I hope she's given a well deserved raise she's awesome!! Other people aren't so welcoming but she goes above and beyond and it's much appreciated the world needs more nice people like her read more

If you want to have the worst customer service this is the place to go. Better off making your own.

Fast, friendly and great donuts! We were in a hurry and used the drive up window. Our service was very friendly and our donuts were great! We will be back. Lots of fun drink options too! read more

Krispy Kreme - Yum! - Donuts Near Me - Thornton, Colorado

Shitty customer service. No-one greeted us. We waited at least 5 minutes before someone came over. Before that, they were talking and play wrestling at the drive through window; a total of 4 people doing that. I don't know why they think we were still deciding on what to order. They had probably 5 standard donut to chose from. No specialties on display; no apple fritter, no flavored filled - nada. Just glaze, maple and sprinkles. They were making specialties and had racks of them, but apparently it is off limits. read more

Drove 45 minutes to this location to find out it's closed for repairs. How about have that on your website? Clearly that should be communicated to your costumers. You lost my business. read more

Love the donuts. Though, service over there is one of the worst in terms of employee to customer interaction. Respect is key. It's crazy to me when I go through drive through and I see at least three of the employees go to the dumpster and smoke some pot, literally right next to us. We can smell it. Also, why be on doordash when you only list 4 options. How hard is it to put a donut in a box and wait for someone to pick it up. Is that not how it works already with everyday customers. It's kind of sad when you can't even get what you want. read more

Just a heads up. Colorado Krispy Kremes ARE NOT participating in the Memorial day corporate offering of 2 dozen for $13.00 Now for my update. They were not closed, it was a remodel. They're still good, they're really the only game in town that makes their style of donut. I've tried hard to find alternatives, but most are just "normal" donuts. The staff are always nice and fast. I'm bumping off two stars, because they seem to NEVER have any of the promotional donuts available. They're always out, or they are just not making them at all. Otherwise it's great! read more

This Krispy Kreme deserves a way better rating... Donuts were fresh and hot right from the line. They were SO good... Thee best donuts my husband and I have had. read more

Waited for 25 minutes in the drive through just to be told they were out of donuts besides one flavor. Seems very unprofessional to be out of every type of donut at 2 hours before close and not have decency to put a sign out so people know not to wait in line for so long. Every car around us left after being told as well. read more

The worst. I called 10 times yesterday and 10 times today, NO ONE PICKS UP THE PHONE!!! We all know you guys can hear the phone ringing, just answer it so we can get questions answered before we actually drive to the location!! How hard is it to answer a phone?? Especially hearing it ring 10 times in a row? I guess if the owner or manager needed something don't count on this location to answer a single phone call, obviously they can care less. So bad with customer service! Like dang, why have a phone then?? read more

The other day I tried to stop in here and they told me that they only had glazed and Kruler doughnuts. How is that possible? Wait... you are a DOUGHNUT place that doesn't have a variety of doughnuts? On a weekday morning? Was there a huge group of people who don't work that came in and bought every single doughnut? You have one job in the world, make the doughnuts, and you can't do that? I left doughnut-less. Tonight we went in and we were told that there were no fresh doughnuts, fine, whatever. Looking at the place made me gag a bit. There was a huge mass of dough and stuff (for lack of knowledge of what the heck it was) sitting on top of the part of the fryer where the doughnuts get flipped. There were burned doughnuts all over the floor in the back area, and some other doughnuts and crumbs too. It was very dirty and that part was gag-rific. The spinners under where the doughnuts get the glaze were caked full, more than usual, of "glaze" and needed to be cleaned. We got doughnuts because my kids' didn't care at all about the dirty situation and wouldn't let us leave without them. They were made this morning or last night, I am sure of it. I don't know what is going on here, but I would skip it personally. read more

Krispy Kreme - Giant clump of dough... - Donuts Near Me - Thornton, Colorado

Like doughnuts? Then come on down to Krispy Kreme where you can see them being made right before your eyes. Watch as the little dough rings ride up and down the conveyor belt as they proof ( fill with air) and then plop into the fryer and swim for a bit in the hot oil to become a nice golden brown, then a quick ride through the glaze shower and presto! you got yourself a yummy little treat fresh off the line. Download the Krispy Kreme app for a free doughnut! read more

Krispy Kreme - Doughnuts fresh on the line - Donuts Near Me - Thornton, Colorado

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Let's not lie you can't get any better then Krispy Kreme Doughnuts my family drove 39 miles for doughnuts (I know you think we are crazy) but let me just say that the staff make are night with how kind they were to us and again the doughnuts are amazing!!! read more

I don't live super close to krispy kreme so i didn't go back when i saw i had at least 3 donuts with a hair inside of it! I called multiple times with no answer. They should be wearing hair nets to avoid this issue. I get it happening to one donut but 3? Its embarrassing to get them for family them they don't eat them because of the hair inside of them! I didnt want to leave a bad review but when a business has a non working phone to call to try to find a solution there isnt much else to do but leave a review! read more

Krispy Kreme - Donuts Near Me - Thornton, Colorado

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