Cashier mixed up orders, gave the wrong coffees. They didn't provide straws despite the fact we can…read moreonly obtain it from them. When they were confronted, we were told we were the ones who were wrong when ordering. Very bad service. Disappointed with the workers.

Excellent customer service, so expressive. Very clean, efficient and absolutely above the othersread more

The Mexican Manager is rude. She is unable to make decisions…read more This Dunkin, franchise own, nickels and dime you and gets your order wrong.

ordered a coffee, got a refresher? Asked for the coffee I originally ordered, got a donut...gave up.read more

Avoid this location at all cost. I walked in to this empty place and waited but was ignored by the…read moretwo employees. So I waited and waited and was ignored for minutes. Give me a "Be with you in a moment" ; any recognition. Nothing!! I hate being treated that way as if the customer is an unimportant idiot. When I voiced my displeasure as I left, the employee couldn't care less. This is how Dunkin handles customer service. I will avoid all Dunkin's if this is how it is.

I wish I could rate this branch 0 stars. I order a SIMPLE medium french vanilla iced coffee with…read morecream and sugar & they give me a regular coffee. I did 2 u turns just to come back and all they did was add french vanilla flavor or creamer. I wanted the french vanilla coffee. Don't waste your money & drive that extra mile to another dunkin.

The food is always fresh, the coffee is always hot and the customer service is okay by me!…read more#americarunsondunkin

The bathroom was in a state of utter disarray. Poop was strewn outside the toilet, and the toilet…read moreseat itself was a disgusting sight. In response to this appalling condition, I spoke to an employee, only to be accused by my coworker and me of leaving the bathroom in such a state.

Had been to Montclair university area and googled the nearest DD and found this . This was inside a…read moregas station and a convenience store . But a very big DD shop.. Service was good .there were so many reviews about bad service , but we had quick service . Had a coffee , latte , hashbrowns and tomato pesto sandwich . coffee was ok . A little watery. Latte was good . Hashbrowns were really good . Crisp and yummy . Pesto tomato sandwich was good too. My fav in DD these days . Overall a good experience but could be better .

They merged this review with reviews from another DD. Its OK, Ive been here too (I rarely pass up…read morea chance to visit a Dunkin'). Just down the road on Rt 46, but this one has a drive thru and is a much larger DD than the one in the middle of the strip center. 3 stars, even though its my favorite chain, its still a chain.

Small and fairly new Dunkin store in the Tiger mart off of US 46. The place is clean and the…read moreservice is quick. The gentlemen are polite and sweet. I tried this place a couple of times and the coffee and donuts never disappoint. They don't have a Baskin Robbins though, so you won't find your ice cream cakes here. I hope they continue to maintain these standards for a long time to come.

The Dunkin inside this Exxon gas station is usually a solid stop. I'm always greeted when I walk…read morein, and the counters are kept clean, which I appreciate. My only issue is food handling. On multiple visits, I've noticed employees - mainly the women at the counter - wearing the same gloves while touching the register screen, handling money, grabbing donuts, and then moving on to other tasks. Gloves should be changed more often, especially when switching between money and food. Using wax paper or tissue paper when handling donuts would also be a lot more sanitary. Overall, the service is friendly and the store looks clean, but the glove-changing and food-handling practices definitely need improvement. If

You know that Katy Perry song in which she lists a bunch of instances and their opposites? Hot and…read morecold? Up and down? Kissing and making up? Kendrick Lamar and Drake? Something like that... Well she's got a song for extremes, but if she made a song for how I felt about this particular Dunkin, it'd probably be just like "You guys are lukewarm, and floating midway in-air". T.I. wouldn't approve of their mediocre. The customer service varies from visit to visit, I guess because the workers tend to live out their daily moods? There are some days where I walk in and I'm their best friend, then other days where I'm just like, "Damn, can a brotha get a smile... And a SOFT croissant?"... Segueé into the food... Nothing out of the ordinary. Other than the fact that donuts and other bakery items tend to not be very fresh. Not sure if they even bake stuff on the premises, or if they just have another nearby store cook their stuff. But my donuts are usually hard and drier than British humor. Drinks are usually a hit-or-miss. Sometimes I wanna just kiss whomever made my iced latte, iced tea, or pumpkin coffee. Other times, I have the urge to put on one of my old green aprons (from my tenure at the "other" place) and show them brewing proportions. I think some of the employees don't understand coffee-to-water ratios, so the finished results end up being weaker than Miley Cyrus's cup-size (what's it, like an A-minus-minus). Best time to come is when they first open. Or at night. At least in the late evening they'll give ya something that's getting tossed out before it reaches ultimate hardness and can be used to take out Goliath.

Service was phenomenal. Attitude of staff was impressive. Very nice to the customers. Coffee was…read morehit and good. Usual Dunkin Donut inside. Located in strip mall .

Fast and courteous. It may not be the biggest DD out there, but I come here all the time and its…read morenice when workers remember you. It's a busy DD so they are prone to running out of your fav's. so be aware! Have come here late, nearer to closing, and they've given my kids free donuts or munchkins. They're going to be thrown out anyways, so why not? Nice staff. Usually only come here out of loyalty.

Don't order food in the morning if u don't wanna get told to wait to order next time. Store opens…read moreat 5 am food available on app to order already. When placing a mobile order in morning the app should say food available after 5:30 if it's an issue. Ovens takes 15 mins I get a wrap or hash browns takes 5 mins should be ready.