This was all done remotely..... Got a call from our maintenance man in FL that our AC was out. Called Justin and he was out within two hours to check the unit and let me know what he found. Unfortunately, the unit is 10 years old and with the fan being shot, it didn't make sense to repair. Decided on a new unit which was installed the next day. By the time the new unit was in operation, the temp at our place was 87 degrees. Justin called several times to keep me up to date on his progress and helped me program the wireless thermostat. Great service and I would highly recommend them. MNNick 8/26/2022 read more

Fast response and on time.. made the repairs, clean and very professional,, pleasant service.. highly recommended

My A/C quit working on a Friday. Called Justin, he was out that afternoon to determine the problem. Unit was VERY old, offered to repair or replace. I elected to replace. He was at my house Tuesday morning and job was compleated early afternoon. All was cleaned up and he went over details that I needed to know. Would do business with him again. read more

Used this company (Justin)for five units in my rentals houses and at one house I keep having problems with the last unit that was installed by this company . I was over charged for a repair and which was done and after I did not agree with Justin on reason we had a problem he refuses to repair the unit which went down again. Beware expensive and not reliable !!!!!!!!! read more

kristian Air is great! They were professional, very skilled, prompt and honest. Hard to find these days. Already recommended to our neighbor. read more

After charging $190 for 30 minutes work to get my AC working, it quit working 12 hours later. He has not responded to my multiple (5) phone or text messages asking for follow up help. Very disappointed. read more

I was so fortunate to find Kristian Air back in 2014 when I bought my condo. I can't say enough about Justin. He is a fair, honest, and hard working guy who goes the extra mile for all his customers. His work is neat and he leaves the area clean than when he arrived. He mainly works alone so you have to wait for a call back but it's worth the wait. I came to Naples from PA and I was sorely disappointed in the home service industry here. Businesses don't return calls or even show up for their appointments. In August of 2022 I needed my entire AC system replaced as there was an underground pipe leak. Justin had been helping me put off this huge job by using industry "fixes" but the hole was too large and it really was time to replace everything. Anchor Associates, my HOA, caused a 5.5 week delay in this process due to their incompetence. Justin lost multiple days of work because of their mishandling of crazy neighbors who wouldn't allow access to the attic of our building. They put Justin (and me) through Hell! He could have pulled off the job but he stuck it out through all the nastiness. He lost money because of Anchor Associates and my terrible neighbors but stuck with the job. I will never forget this and I highly recommend his company! Do yourself a favor and entrust Justin from Kristian Air with your AC needs! read more

Honesty and integrity along with knowledge and a desire for excellence is how I would explain Justin and the KA team!- Owning a Home Watch and service company ourselves its important to have the right people in place to call when things break down. Justin has always taken great care of us and our customers. thank you NQHS read more

Justin does not return phone calls. Have left 3 voice messages with him only to never get a call back. Very unprofessional. If you don't want to do the job Justin at least call people back and tell them! Unbelievable poor customer service. I am just confused because Justin originally came out and was very honest. Have never heard a word since then. read more

I have found an A/C company that doesn't treat me like a number or a paycheck. He was quick to come out and diagnose the problem with my A/C and that I could fix it but at 14 years old it may be wiser to look into a new unit rather than spend the money on the repairs that may not last. He supplied many different options and gave me time to discuss with my wife and make my own decision. I opted for a new unit he was in and out and my home was left spotless couldn't even tell he had been there. It was nice to feel like a valued customer. John read more

Last year I needed to replace a condenser and air handler in a Naples condo unit. I met with a few HVAC guys, compared apples to apples, and chose Kristian after meeting with Justin Bush. They gave me a competitive price, had a good product, explained what I needed and didn't need, showed up when they said they would, did the job, and left the condo unit clean. A professional job. read more

Wow! These guys are great! Justin is fantastic. Fast response, helped us with a major AC blowout that was still under warranty. Then he helped us trouble shoot our Nest from afar. Super responsive, professional, tidy and no BS! Highly recommend! read more

I would have given a 4 or 5 star rating because the technician Justin came out on short notice and was friendly, but the lack of selection of thermostats in the truck (Kristian Air only carries the most expensive) forced me to reduce my rating to 3 stars, because what should have been a $150 simple thermostat job, ended up being $275 with the super expensive thermostat which I did not want and which does not meet my needs as well as the $39 Home Depot model. This expensive thermostat also has a programmed AC limit of only 90 degrees, which means that during the hottest months of summer, my AC will probably be running much of the day. (I only want it to run in the early morning the late evening when I am not in the house.) I was given the option of going to Home Depot and buying the cheaper model after the tech showed me how to do the wiring. But that would have left me with the $115 bill for the hour of labor---- with no installed thermostat, on a very cold night. Oh well. Hopefully, the company will carry a more affordable line of thermostats to give customers a better choice and more affordability. $275 is just too much for the average person to pay for a thermostat installation. Thanks anyway and I hope this feedback is fair and useful to you. read more

Justin came out and checked our AC unit to see why the blower fan wasn't on coming into the house. After he checked the unit he said that the fan blower control board was faulty. He said that he would order a new one and get back with me. That was on March 12th, as of today March 22nd I have still not heard back about the new part. I called today and no call back. I will not use this company again. All Justin did do was do a temporary bypass that lets the blower come on when the AC unit comes on leaving us with no way to use the heat if we need to or to be able to run the fan. read more

I finally found an HVAC company that's honest and doesn't push new systems after every other sentences from their mouths. We were looking for quotes after a one local major HVAC company insisted that we need a new system to replace our aging unit. I requested quotes from different local companies. Kristin Air was the ONLY company who sent a tech to check what we needed done before giving a quote. After checking the old unit and fixing a couple of small items i requested, I was given a quote for replacement. Not once did I hear any poor excuses on why I have to replace the system right there and then. He even advised us to wait a little bit longer because it's still functioning fine and cooling the house without any problems. This was great news to us. We could really use the spare cash to take care of other things that need attention to our newly purchased home. When the time comes to replace our system, I think we already know who will get the contract. read more

I called Justin because our ac was out today in our office. He was there immediately! We have been using him for a few years now and find him reliable, honest, and an excellent ac repair company. I would definitely recommend calling him for services. read more