Helpful staff, found what I was looking for and it was reasonably priced. Free treats for the…read moredoggies

What an incredible pet store in downtown Phoenixville! There's a great selection for dogs, cats,…read moreand other animals too. The owner is also super kind and helped us find treats for my friends dog with allergies. Definitely visit this shop and pick up something for your pet the next time you're in Phoenixville.

Have been coming here for a few years mostly to pick up dog treats and decorative cookies for the…read moreholidays. They stock a ton of toys and gear as well. They also have an entire side for doggy classes / obstacles. It's great to pop in here when I'm shopping in Valley Square and pick up some extra treats for my baby. They also have a reward program - make sure to sign up! Always clean and staff is always nice. Fair prices.

I bring my Golden Retriever puppy to Cool Dog Gear every weekend for the Puppy Social. This is…read more45-minutes of guided agility practice and play with about 10 puppies. These socials are well supervised by an attentive and engaged staff, and all dog owners are present and active throughout. I love this place. I've received helpful insight and information from the staff, and without question it is the highlight of my dog's week. He naps hard after the puppy social. The retail portion of their business is great. There's a dynamic selection of treats and gear for your dog, much of which you won't find at generic pet stores. Also, the quality of their retail products is top notch. Check them out. For true dog lovers, Cool Dog Gear is the spot. Also, the owners (and their staff) could not be kinder or more welcoming - increasingly rare traits in the current retail environment.

The owner of this store kniws a lot about a wide variety of animals. He carries pet supplies as…read morewell. If he doesn't have something in stock, he'll order it for you. The service here is excellent, much better than the big pet stores.

Maybe it was just the day or...I dunno. I stopped by Baltimore Pet Shop to pick up some last minute…read morethings for my fur baby's birthday (yeah I'm that dog parent and so what lol). When I walked in I was greeted by no one and I'm pretty sure staff saw me because the store is small as all get out. It's a personal thing. I digress. They had a lot of options for all kinds of pet babies and it was almost like a little corner store for all of your pet needs. I did pick up a few things for my little one but I could stand for some more affordable items and more variety. Will I go back? Not go out of my way to get there but if I needed anything I'd check them out again.

extremely kind and helpful staff with an added bonus of two little cat friends who help you shop :)read more

Surprising find…read more It's an automotive shop. That has a little side business as a pet store. Which apparently has been operating for something like 40 years. Successfully. For reals. And not just any pet store. They sell the good stuff here, this is not your local Walmart of pet goodies. Found them on the website for our dog food as a retailer, called and yep they had what we needed in stock. Last bag. Open on a Saturday. Headed over, and was surprised to find the split-personality pet auto thing going on, but it works. It really does. The store is small but it is well stocked and whatever they don't have, they can get, they order if they are out of it or can find it and it can be there in just a few days. They sell a good amt of the higher end dog foods, such as Taste of the Wild, Wellness, Grandma Lucys etc. Oh and your random metal dog water bowl, which somehow got lost in our move. $2 ya'll. In CA you'd pay $8 for the same thing. PA win.

Love this little place. It's the closest place to me that sells my puppy's food (VeRUS). It's an…read moreexcellently healthy dog food and I won't switch him off of it just because chain stores don't sell it. The first time I went in to get a bag of puppy VeRUS food, I called ahead to see if they even had the small 6 pound bag in store. Not only did they have it, but the guy set it aside for me until I could come in later that day to get it, and was super friendly when I got there. Really good prices and just a really friendly place. And the fact that it is attached to an automotive shop isn't at all as creepy as it sounds. Separate shop and everything.

Cool store, very different for the neighborhood. Offers a sustainable way to keep your pet healthy!…read moreThey have treats that are good for both dogs and cats, and raw food for dogs. The owners are very nice and extremely knowledgeable! Highly recommend.

Contrary to the other review, I have not had a very positive experience with the owner. I am…read morelooking for a particular product and would prefer to support local businesses rather than Amazon. There are 3 stores which carry this, of which 2 provide a bulk discount. As an older person on a fixed income, anything helps. Not only does this owner not discount, but her attitude towards small purchase but repeat customers is lacking. I hope she survives but my business will go to Fairmount Pets. Bulk discount and customer niceties.

The local business is always a breath of fresh air. In an age where big-box stores and online…read moredelivery dominate, finding a truly local gem is rare -- but that's exactly what this pet store is. The moment you walk in, you're greeted not just with a smile, but with genuine warmth and interest. The owner is incredibly knowledgeable, taking the time to understand my needs and offering thoughtful advice that comes from years of experience, not just a sales pitch. She was great about connecting with us because we have a black lab. What makes this place so special is the personal connection. The shopkeeper knows remembers preferences, and I feel would go that extra mile to recommend products that are actually right for you. It's the kind of place where you feel like a valued part of the community, not just another transaction. In a world of impersonal clicks and corporate chains, this store is a reminder of how meaningful it is to have a neighborhood business that cares. A true treasure for pet lovers!

Sad Tom's closed. Got our dog from there and he is a great dog. Tom was super helpful and nice.read more

PLEASE DO NOT BUY IN TOMS PET OUTLET FRENCH BULLDOG…read more I bought my dog Zeus from this place, and it turned out to be one of the most heartbreaking experiences of my life. I paid nearly $5,000 in na French bulldog believing I was bringing home a healthy, well-cared-for puppy. Sadly, I was wrong. Zeus had health issues from the very beginning. Despite all the love, care, and medical attention -- including over $10,000 spent at a veterinary hospital -- Zeus passed away at just 1 year and 6 months old. No animal deserves to suffer like that, and no family should have to go through the pain of losing a pet so young. The emotional and financial damage this caused me is beyond words. With a broken heart, I'm leaving this review as a warning: do your research before buying from this place. Don't be fooled by promises or appearances. I truly hope no one else goes through what I went through. This entire experience traumatized me deeply. Losing Zeus so young shattered me emotionally, and I'm currently on medication just to help cope with the pain. Nothing will bring him back, but I hope my words can protect others from the same grief.